Lawn Pride Inc
About us
Our story starts in 1983, when we began developing the best formulas for Indiana lawn care. Because we know all about the soil, grasses, weeds, and insects in your yard, we know exactly how to make it beautiful. It is time to take the guesswork out of caring for your lawn and rely on our regional know-how to get the job done! We do not just work hard for your lawn; we work hard for you. Our strong commitment to customer service means that your concerns, questions, and needs are greeted with respect and appreciation. With our small-town Indiana roots, we are both your neighbor and lawn care provider.
Business highlights
Services we offer
Fungicide Program, Grub Control Program, Lawn Aeration, Lawn Fertilization, Lawn Weed Control, Mole/Vole Control and Flea & Tick Control, Mosquito Program, Perimeter Pest Control, Tree & Shrub Program
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 6% | ||
| 4% | ||
| 2% |
We were solisted by Paul A. thru the Nextdoor App and were told we would get the 1st application free and had a money back guarantee if not completely satisfied. About 1/2 thru the summer we had not noticed any improvement and asked them to cancel. About 3 weeks later while on vacation they came back and did another application against our wishes and when we called to ask why they came out we were told we had only suspeneded our service for 2 weeks which was a complete lie. We now had a $150 bill and were laughed at when we inquired about our money back guaranteed and we put in contact with Paul who said basically my wife was lying. He said if I could prove it he would honor it but he asked my wife to message him outside the Nextdoor app so there was no record as my wife had changed phones. We were just notified that they have taken my wife to collections so beware of this companies business practices or lack there of. It looks like their sales staff will do anything to make a sale which is a dangerous game in this day and age of online reviews. The few times we spoke to their office employees they were standoffish, rude and sarcastic. We were paid up except for the final application before we cancelled and were only asking for the final application price back and instead of keeping their word they came out again and charged us for another application. We are also filing a complaint with the BBB and looking at all other options to make sure they don't do this to another customer.
They increased my price; however, I feel it is still a good value.
"Please let us know if there is anything we can do to improve service. Our goal is complete customer satisfaction and your comments are always welcome. Thank you."
"Thank you for your feedback. I regret to hear that we were unable to perform to your complete satisfaction. If at any time in the future we can be of help. Please don't hesitate to let us know. Thanks, Susan McIntosh Vice President"
"Thank you for your kind feedback. We appreciate your business and look forward to servicing your lawn for many years to come. Thank You!"
He told me I would not need to water the seeds because there is plenty of moisture in the ground. The seeds are still laying on the dirt. I need to call them again. When I contacted them last fall about the problem of bare ground due to over furtilization, he claimed that was not the problem and that it would all fill in this Spring. Unfortunately, it did not.
Updated on 6-4-15 Susan McIntosh came to my yard, evaluated the situation, agrees it needs more help in addition to the grass seed that is growing and has offered to have Lawn Pride come back in September to aerate and seed. She did admit that the technician last summer made notes in their computer that my yard had spots where the grass was dying, but that no one had notified me of the damage. I appreciate her help in this matter and will be very grateful next summer when my yard is hopefully back to normal.
"Thank you for taking the time to speak with me today. I have noted your account to check for germination in two weeks from the soil and seed that our manager put down on 04-13-15. I appreciate the feedback as we are always striving to give better service. If I can be of service with anything in the future - please don't hesitate to give me a call. Thanks, Susan McIntosh Vice President"
"Thank you for posting a review to Angie's List. We are always looking for ways to improve our service and bring more value to our customers. I have emailed you asking for any further feedback you can provide - so that we can be an "A" in the future. Regards, Susan McIntosh Vice President Lawn Pride, Inc."
"I am in receipt of your review posted to Angie's List. I have left you a voicemail and also emailed you for further feedback regarding our service. We strive to be the best and want to do anything we can to improve our service. Regards, Susan McIntosh Vice President Lawn Pride, Inc."
"I have been notified of your review posted to Angie’s List this morning. I have cross checked my database and show no record of service being performed for the residence located on West Runyon Lake Road. I also show nothing under Terry, Terrence or Vickie Moore receiving service with our company. Please provide additional information so that I can confirm that you have done business with our company. Otherwise, kindly remove this posting from Angie’s List. On a side note - I have tried to email you and it came back undeliverable. Regards, Susan McIntosh"
"Thank you for your review on Angie’s List. We approach feedback positive or negative from our customers on an individual basis and take them very seriously. I absolutely apologize that your experience with Lawn Pride was not what you wanted or valued. We pride ourselves in execution. As far as our approach, I can assure you that this is well thought out and executed program for best results. By focusing on your entire lawn and using high-tech equipment it allows for a more consistent and result-oriented approach. We would love an opportunity to earn your business back so we can continue to help maintain a beautiful lawn. Please let us know. Regards, Susan McIntosh Vice President"
My yard look worse than it did using another lawn service weeds taking over called them 3x times still looked bad
"We keep detailed records for all our customers and this person was not a customer in 2014 as the review states. However we did service this person's lawn in 2013 without a single complaint on record. We track every customer phone call and even keep detailed notes for the reason for the call, whether it was a question about a bill or concern about their lawn. This particular customer never called with any concerns regarding the lawn. If there was a concern we would have gladly sent a service manager to her home to review the issue with her lawn and correct any mistakes. That is a part of our guaranteed service. This customer cancelled service in December of 2013, which is well after our last treatment for the season. It's unfortunate that we learned of the dissatisfaction a year after cancellation, otherwise we would have eagerly tried to find a solution. We learn from our mistakes and value interaction with our customers. When we are able to discuss customer concerns we often alleviate the problem all together. However, when our first indication of problems is a year after service was cancelled it's difficult, if not impossible to provide a solution."
Licensing
State Contractor License Requirements
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