Kermans Flooring

Our house was built and we closed April 2022. Kermans did our carpet. Less than two years later, the carpet is freying at the entrance of each carpeted room. You can see the concrete floor at two entrances near the transition strip. Burke Franklin took pics, admitted the carpet was too short said they'd reach out with next steps in a few days. Got an email from him saying it's our responsibility to pay for repair. DR HORTON hires sub par contractors.

Absolutely terrible company to do business with. In our newly built home. Issue #1: They have been here 5 times to remove and replace our master bath tile due to poor installation. After the 5th time of them replacing and re-grouting we ended up doing it ourselves. Issue #2: We were sold "water proof" laminate flooring for our 1800sq ft 1st floor. Week one of move in, the floor began to bubble at every seam. Now, 8 months later and many visits from Kermans...our flooring looks like an ocean because it's so wavy. They told us this was NORMAL WEAR AND TEAR. Short story long - they are SUPER nice to your face. As soon as they leave and return to their office you get a whole other side of them. PLEASE do yourself a favor and do you business elsewhere to avoid headaches.

Bought home June 16 was told would be fixed, still as of July 23 not fixed, would not recommend this company.

Fantastic experience from customer service to installation to finished product. Highly recommend.

We have looked for a hardwood to match original that was damaged when dishwasher leaked. Nicole found an ideal selection that will enable us to "patch"the area without replacing the entire kitchen yeah!

Kerman's was recommended to us after we had talked with a half dozen other flooring retailers, Our Kerman's sales representative helped us re-think what we were looking for and came up with an option we were really excited about, The problems began at installation which had to be re-scheduled because the hardwood hadn't arrived in Indianapolis. This meant re-scheduling our move date. The installation took almost 11 hours at which time I was informed that someone else from Kerman's would need to be contacted and scheduled to complete the carpet-wood transitions. However a 2-hour 'walk-thru' of the project was scheduled to determine if everything was satisfactory. We immediately noticed what a poor job had been done on the tile-hardwood transitions and the quarter round which had gaps between pieces, broken ends and places where it didn't align with the tile. And the walk-thru meeting ended up being a short phone call. Six weeks later the work was completed, the delay due in part to the delivery of the wrong color and quantity of transition strips. Kerman's could never tell us the status of orders or when we could expect the work to be completed or why a mistake had occurred. Kerman's gave us $550 discount on the job (a pittance on a $15,000 project), told us the lead installer is no longer working for them and they are considering terminating their relationship with the supplier. It's satisfying to see some 'systems' changes which we hope will benefit future customers, We won't be one of them.

perfectly. I have used them to replace almost all the carpet in my house over the past several years. Lori, my sales person is great to work with. They have a good selection and are very helpful in choosing carpet based on price etc. The installers did a great job and were polite. The took the old carpet and installed in a rental property. Worth every cent.

In the beginning it did not go so well, but, after speaking with Mr. Doug Moore on the phone, things with beautifully. Our carpet was only 2.5 years old and my wife and I noticed it was wearing very badly in certain areas. I called Kerman's and they sent out very polite young man out to inspect the carpet. He told me he would give his report to his supervisor and we would be hearing from them about what they planned to do. Originally we were told there was nothing Kerman's could do for us and that it was a manufactures issue. I was not satisfied with that and called back and spoke with Doug. Doug came and looked at our carpet and agreed with us that it most currently was wearing and should not be doing so after only 2.5 years. He said he would talk to the owners and see what they could do. After a couple of days Doug called us and told us that Kerman's was going to replace the carpet at no charge. A crew came out along with Doug on April 18th and replaced the carpet in a very professional and timely matter. The carpet looks wonderful and my wife and I are very happy. I would recommend Kerman's Flooring for anyone who is looking to have their flooring replaced. They do a great jog and are very courteous and professional. My hat is off to Doug Moore and the owners of Kerman's Flooring! Thank You!

Our overall experience with Kerman's was extremely disappointing. We ordered carpet for the entire upstairs, stairway, family room and a bedroom. The wrong carpet was installed in one of the rooms which made for a shortage in a bedroom closet. One of the carpets had a pattern and when the installers were halfway through installing, we noticed that there was a dye lot issue as the carpet did not match. We worked with Kermans to find a time to reinstall as they had to reorder the entire lot from the factory. The carpet was on backorder and they told us it would be a few weeks to get it in. During those several weeks - almost 4 - most of the upstairs of our house was carpet padding and furniture that had been moved remained stacked in various areas. One of the carpets was a stair runner and the measurement or cut of the carpet is just slightly off such that it does not entirely cover the whole area that the previous runner did. We had to paint over nail holes so they are not visible. At one point, the installers showed with no carpet to install! They thought they were there to pick up the old dye lot, but in fact, the carpet was sitting at the warehouse. After an hour or two, they did come back with the carpet. On the last day of install, the installers were at our house until almost midnight! We asked what could be done for all of the inconveniences that we were put through (i.e. price adjustment). Our salesperson was responsive and most likely did as much as he could have done, but we felt like the company in general blamed the whole ordeal on the mill. We did not feel as though Kermans valued customer service or us as repeat customers. Kermans was not willing to make any further adjustments that would cut into their profit margins. The entire job was supposed to take less than a week. We dealt with issue after issue for over a month, having to rearrange work schedules, tiptoe around nails on tack strips/carpet padding, maneuver around stacked furniture, etc. Companies that value customer service are sometimes willing to sacrifice profits to right a wrong, but in this scenario, Kermans was not willing to do so.

Kerman rep Greg came to my home and preformed the price quote that was previously requested. He was very nice and professional. I appreciate doing business with Kerman.

The final product turned out very nice, but getting there was very troubling. I searched four flooring companies before making my decision and chose Kermans because they told me two times, once in person and once over the phone that their installers were employees and not sub contractors. There were two misunderstandings with scheduling. They did not do the final touches, for example:putting down the transition strips between the carpet and the doors, for which I had to hire a handyman to complete. They chipped the kitchen porcelain when removing an old transition strip(which isn't a huge deal but the fact that they didn't tell me was upsetting) and they would go out and smoke in my drive and left a bunch of cigarette butts in my driveway. The lead carpet installer was very nice and the end result was very nice as well, however communication was difficult with the flooring installers due language barriers. The installers for both the carpet and hardwood floors were very knowledgable and the job was well done.

Entire project went flawlessly. The work crew was on time or early every day. They worked steadily throughout the days they were here. They were always respectful and courteous, taking great care to create no more mess than necessary.

The positives of this experience; we are happy with our rug and its quality, and the gentleman who delivered the rug was nice. The negatives; I was very disappointed in the lack of customer service. I had to initiate every single interaction. I received not one call throughout the entire experience. My rug was behind schedule and I had to call several times to figure out they were behind schedule (I don't care if my product is behind schedule, just give me a five second call to communicate that with me so I am informed). I didn't receive any kind of follow up call once we received the rug to ensure we were happy with it. I got very tired of the lack of communication during the process. Like I said, we are happy with the rug, but next time I will go to a business where I feel appreciated and welcomed as a customer.

Took way too long to complete the work and then had to return twice to repair the job.

Excellent work, excellent communications, true customer first attitude.

My wife and I went to their store and were impressed with the large selections and well-organized displays. Greg Pope, Sales Consultant helped us in the store on two different visits, gave samples to take home. When we identified the product we wanted, he gave us a rough estimate of the cost, and arranged to come to our home to take measurements. This lead to a detailed written estimate with various options that we had discussed.. We contacted him with our decisions, and he prepared a detailed contract, sent it via email for our convenience and scheduled the installation for about two weeks later. The installers arrived on time and were efficient and professional. They moved the appliances that we had agreed upon. They did a great job! Left the vinyl that had been trimmed, but not used--so we would have some for repairs or other purposes. They were finished with the day, reattaching the appliances, etc.

The installers were fine. It was the sales associate at the store. This female was not very good about follow up or keeping in touch. Both my friend and I were going to order more carpeting and she never called us back to follow up. Basically seemed uninterested. We decided to go to Blakley's and glad we did. Great service there. We will not be going to Kermans's in the future. I think they staff needs a training on customer service.

Here is a letter I sent one of the owner of Kerman's Dear Mr. Amsler; I want to address with you a multitude of issues with the people that were at my home and the installation that occurred. The supervisor that came on Monday did not inspect the floors to assure that is was ready or needed extra work for the upcoming installation. In fact he started to leave after standing in the kitchen for a couple of minutes and asking me what rooms were to be done. I pointed to the library, living room and where we were. He was grabbing the door handle and leaving and I said did you need to see upstairs. He indicated he didn't know that it was to be done as well. Upstairs is where he spent his time socializing and talking about his previous dogs and all of his neighbors dogs and their various names. In fact I finally had to tell him I had things to do. On that Tuesday the installers showed up 2 hours later that was agreed upon. The supervisor came shortly afterward and delayed them for quite some time. I was in my office and seen 2 of them out front leaning on their car. I started listening to the conversation inside with the supervisor and found that it was just gossip. I stepped out of my office and indicated that I had taken off work for the flooring to be installed and it was costing me money while they were socializing. The supervisor ask me if I felt that I needed to be there and I said yes, it was quite rude of him to ask. The men requested to bring product in through the garage, I told them it was full. I suggested they use the back door and front door. They said they needed to go through the garage so I moved my car across street to the neighbors house. I found them later loitering and socializing in my garage, they had no business in an area they weren't working in. They were viewing what I had in the garage, at that point it became trespassing. I am not happy with the pattern in which they laid the flooring. It is in a close stair step pattern with places just 2 1/2 inches apart. Multiple places the flooring has come up. I did notice that the installers were stripping the paper off the floor planks several boxes at a time. Many times it would set there all day as well as into the next day collecting dust and dog hair from my dog that would come home that evening as they left. The register hole is cut small, not allowing for the cover to be put in place. The installers wasted my time and money needlessly due to taking off work as that strangers would be in my house, in that they took multiple excessive brakes and socializing. I talked to friends that are police officers, they indicated that their behavior is consistent with drug addicts. They ask me if I wanted a possible arrest or my floor finished. I opted for the floor to get finished and that is when your company man came on Friday. I had pointed out to this same man from Kerman's which came on that Friday that the laminate transition strip from the entry to the library had been placed to far forward and the tile was chip as a result of the installers scraping the old glue off of the tile. He said it was already chipped. I wasn't interested in arguing with him. I had placed and removed the old strip, it was not chipped. The chips and old glue line are visible, it looks bad. This same man was cleaning up a dirt and flower mess where it was knocked over as a result of the installers. My personal contractors had come over to look at a hump covered up by the installer and indicted that something was going on with my large potted flowers outside so I investigated. The man said oh it's fine and I said no it's broke, he said no it isn't and I pointed out a large break in the pot. The stair nose strip has circular scratches where the transition strip is from the nails driven in. This same man, the installer and I were looking at it and nothing was said in hopes that I just didn't care or notice. I had pointed out that the wrong type/shape of transition strip had been laid and was not run under the door jam where the hall and an upstairs bath is. I'll get to the point, my experience with this man was that he was to smooth things over and get out. I saw a lack of honesty and integrity in this man that was representing Kerman's in an effort to cover up and ignore the truth. There are gaps in the flooring, I see black adhesive stripping below. I had pointed this out to Brad Moore and he indicated that the flooring would expand and fill in the gaps. I did indicate that dirt and water would get in there and cause problems with the adhesive. I SPECIFICALLY told the installer which toilet they were to use. I was in my office below my bedroom where they were finishing up on Friday. I heard a large crash noise but due to a business call I was attending to I could not leave to investigate. The men finished and left. I went upstairs and saw where they had trespassed into my private bath and dressing rooms area. I had a 7ft. Armored statue, large tree, doors, wall safe, hardy backer boards for upcoming tile job and other items blocking the entrance. They had gone into that area and left the toilet seat up, knocked over the statue damaging it by denting, bending and scratching paint. As a result the counter-top was chipped, corners of the hardy backer boards were broken off, a limb knocked off the tree and knocked off items on the jacuzzi. I will not divulge the various items that they may have touched and gone through. I am DEEPLY OFFENDED and stressed that they trespassed into a private area where they were not allowed. They are disrespectful of peoples instruction, time and property. After sending this letter, Mr. Amsler, one of the owners came to the house and said he believe the gaps were a manufacturing problem and was going to send out a representative from Armstrong. The rep came out and tried to blame it on the house temperature saying it was to cold and cause the flooring to shrink and yet he countered what he said and admitted that the product does not expand or contract after I pointed out that the flooring was that way since the 84 degree day that it was installed however my house temp. was 74. I had several contractors look at it and they say it is clearly a bad install job. I have 2 floors that need replaced and the damage paid for replacement. Kerman's was unwilling to replace, own up to the damages caused with compesation and threated to put a lein on my property. I paid two thirds of the bill up front and they are wanting the last third. Its going to cost alot more than the original job now to remove the flooring of bad installation and replace correctly, remove the tile they damaged and replace and the other damages.

We purchased a Trinity home back in 2004 and the flooring was installed by Kermans. This past year our Armstrong vinyl flooring began to shrink and pull away from our cabinets in one corner. The floor was still within Armstrong's warranty period but Armstrong said they couldn't do anything for me even though it says in their warranty that shrinkage would be covered if the floor was installed using Armstrong products. Fortunately, Kermans stood behind the floor and prevented me from having to argue the warranty with Armstrong..saving me much time, aggravation and I'm certain a futile battle. Doug and Brian came out and repaired the floor, going so far to extend the cabinet kick board to cover the staples used to hold the floor down. They also went over and beyond what I requested by calking and sealing the seams in the vinyl that were slowly comping apart. They also fixed a small hole in a carpet caused by a pet that I pointed out in passing. Needless to say I couldn't be happier. They were professional, knowledgeable, and very skilled.

We walked into Kerman's "cold" to inquire about hardwood flooring. Holly met us and "off we went" to look at samples. We learned quite a lot about the types and costs of hardwood flooring. We used the information as we shopped and compared stores and prices. We returned to Kerman's (and other stores) multiple times. Holly was always gracious and gave us lots of personalized attention. She worked with us and the manufacturer of the wood we wanted to get a good price. The installer, Jim, and his crew were most considerate and professional. He was very thorough in his explanation of what was being done and why. The crew cleaned up each night. It took one and a half days to install 1300 square feet of 3/4" hardwood floors. Our experience with Kerman's from start to finish was "A" quality.

They made a stressful situation go much easier. They had the product I liked at a price I could afford. Their installers were also very competent, and came back to resolve any issues we might have as everything began to settle in.

We were referred to Jim Brown and he took very good care of us. He came up with a solution to fit our specific needs and we were very pleased with the results. He was punctual and professional and his price was far more reasonable than any other quote we received. The carpet looks great and we will use them again when replacing our carpet at our rental or our home.

Had almost the entire house re carpeted. Everyone was wonderful. Lori helped me pick out carpet. She is very knowledgeable and responsive to all my questions. George did the measurements. He came out 2 times as I added rooms. He too was great. The installers did a superior job. They changed their schedules to get the additional rooms finished before a party. They may not be the least expensive in town but are certainly the best.

The lady who helped me pick out the flooring was amazing and ndash; Nicole. She's the reason I got it done. She really took care of us and even pointed out tile that would match for the bathroom and laundry room. She also took care of any problems that came up along the way. I was really pleased with her. They had a subcontractor install the floor. The floor is beautiful! I just need to find someone to put in quarter round to match now.

I stopped in for advice and possible purchase of chair pads. They did not have what I needed, but provided good advice in a very pleasant manner.