JUST DRAINS

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Weve used Just Drains for years. Theyve always been professional, courteous, and prompt. This morning they had someone at our house within 45 minutes of our call.

Their price was very competitive, and included a year guarantee.

They snaked the shower but didnt go far enough the first time out, which created a backup in our other bathrooms later. They did come out and redo the work outside at the main trap at no additional charge since we had further problems within 2 weeks of the initial visit.

They did a very good job, and were extremely thorough in getting the job done.

Over the years, the price has gone up, but they always do what they say they will. They arent intrusive at all. They dont make you wait for hours and hours and hours.

The companys plumbing technician was not very professional while completing the job.

GREAT! VERY PROMPT, CLEAN, PROFESSIONAL AND FRIENDLY SERVICE.

PEOPLE ANSWERING PHONE AND TECHNICIAN WERE ALL COURTEOUS AND HELPFUL. JOB WAS DONE AND DRAIN WAS FLOWING FREELY WHEN HE LEFT BUT HE DID NOT FIND AN ACTUAL CAUSE FOR THE STOPPAGE. HE SAID THEY WOULD COME BACK AT NO CHARGE IF PROBLEM CAME BACK.

THEY WERE THE ONLY COMPANY THAT WOULD GIVE ME A FIXED RATE QUOTE OVER THE PHONE. I DIDN'T HAVE TIME TO DEAL WITH A BUNCH OF ESTIMATES ON SOMETHING SO STANDARD. PLUS THEY HAD ALMOST THE BEST RATE, IT WAS $150 FOR THE FIRST DRAIN AND $50 FOR THE SECOND. THEY ENDED UP DIAGNOSING A NEW PROBLEM, WHICH LED TO ME HAVING TO REPLACE THE ENTIRE SEWER SYSTEM. TREE ROOTS HAD GROWN INTO THE DRAIN LINE AND IT WAS 85 YEARS OLD. I HAD ANOTHER COMPANY REPLACE THE ACTUAL DRAIN LINE, BUT JUST DRAINS DID A GOOD JOB OF TELLING ME WHAT I NEEDED TO HAVE DONE.

THEY WERE HERE VERY SOON AFTER I CALLED AND THEY DID A GREAT JOB. I WILL DEFINITELY CALL THEM AGAIN. THE PRICE WAS ALSO REASONABLE.

THEY WERE VERY UNPROFESSIONAL. THEY DON'T ANSWER PHONE CALLS ONCE THERE IS A PROBLEM. THEY WERE VERY RUDE WITH ME AND CALLED ME A "BOLD FACE LIAR!" HE KEPT SPEAKING DOWN TO ME BECAUSE I'M A WOMAN. HE HAD NO INTENTION OF HONORING THE 30 DAY GUARANTEE. HE WAITED TILL THE 30 DAY GUARANTEE EXPIRED. HE HUNG UP ON ME TWICE.

THIS PLACE WAS INCREDIBLE. THEY SHOWED UP ABOUT 1 HOUR AFTER I CALLED, TOOK ABOUT 15 MINUTES, CLEANED MY PIPES AND EVEN FIXED THE GARBAGE DISPOSAL, AND THEN ONLY CHARGED $85. THE GUY WAS VERY NICE AND HELPFUL. HE MADE SURE NO DIRT WAS ON THE FLOOR. THIS HAS GOT TO BE THE BEST PIPE CLEANING PLACE AROUND.

GREAT JOB!!! A++++++++++ GREAT PRICE, CLEAN, NICE AND COURTEOUS.

RESPONDED VERY QUICKLY ON A HOLIDAY, WHICH WAS APPRECIATED. THEY MADE TWO VISITS, AND DIDN'T TRULY FIX THE PROBLEM. AND THERE WAS A CHARGE FOR THE SECOND VISIT, WHEN WE WERE TOLD NOT TO EXPECT ONE.

JASON DID AN EXCELLENT JOB - HE IS POLITE, PUNCTUAL AND CLEANED UP SO WELL WE COULDN'T TELL THAT HE'D BEEN THERE.

GOOD... WE THOUGHT THEY MAY NEED TO CLEAR MULTIPLE DRAINS BUT ON THEIR RECOMMENDATION, WE ONLY CLEARED ONE, WHICH RESOLVED THE PROBLEM.

MY EXPERIENCES WITH THIS COMPANY VARY DEPENDING UPON THE TECHNICIAN THAT ARRIVES TO DO THE JOB. OF THE 3 TIMES THEY'VE CLEANED MY MAIN SEWER LINE ONLY ONCE WAS THE TECHNICIAN FRIENDLY, PROFESSIONAL, AND CLEANED UP AFTER HE WAS FINISHED. MY MOST RECENT EXPERIENCE WAS THE WORST ONE YET. THE FIRST THING THE TECHNICIAN SAID TO ME (EVEN BEFORE HELLO) WAS, ''THE OFFICE TOLD YOU HOW MUCH THIS IS GONNA COST, DIDN'T THEY.''. THIS IS AFTER HE SHOWED UP 75 MINUTES LATE AND THEN LEFT A MESS OF SEWAGE IN THE BASEMENT. IT'S TOO BAD THAT THE QUALITY OF TECHNICIANS VARIES SO MUCH, BECAUSE THE OFFICE STAFF IS VERY PLEASANT, HELPFUL WITH SCHEDULING AND THE PRICE IS REASONABLE.

WE DID NOT HAVE SUCH A GOOD EXPERIENCE. ALL WE NEEDED WAS THE WASHER DRAIN LINE CLEARED. THIS PLUMBER SAID HE COULD SOLVE IT BY SNAKING THE LINE FROM THE HOUSE TO THE STREET. HE SAID THIS WAS MORE LIKELY TO BE WHERE IT WAS CLOGGED. HE WORKED ON IT FOR A LONG TIME. HE WAS GOING TO LEAVE AND WE ASKED HIM TO TEST HOW THE WASHER DRAINS NOW. IT WAS STILL CLOGGED. THE SUBSEQUENT WORK HE DID DAMAGED THE WASHER DRAIN PIPE. EVEN THOUGH HE NEVER CLEARED IT, HE WROTE ON THE RECEIPT ALL LINES WERE CLEARED. WE HAD A DIFFERENT PLUMBER COME OUT DO WHAT WE WANTED, TO CLEAR THE WASHER DRAIN AND THEY ALSO REPLACED THE DRAIN PIPE HE DAMAGED.

DO NOT USE THIS COMPANY. I HAD A NEIGHBOR OF MINE CALL THESE PEOPLE TO CLEAN HER DRAIN LINES. HE SOMEWHOW GOT THE SNAKE INTO THE SEWER LINE THAT RAN ABOVE MY KITCHEN CEILING, AND DUE TO HIS INCOMPETENCE, HE CRAKED A 1' HOLE IN THE SEWER LINE. THIS COMPLETELY DESTROYED MY HOME. WHEN I HAD HIM COME IN AND TAKE A LOOK, HE TOLD ME THAT IT WAS NOT HIS ISSUE, AND TO CALL A PLUMBER. FIVE MINUTES LATER, HIS DISPATCHER OVER THE NEXTEL WALKIE TALKIE TOLD HIM TO CUT AND RUN AND GET OUT. THIS IMCOMPETENCE COST ME THREE WEEKS IN MY HOME AND $10,000 IN DAMAGES. IF YOU VALUE YOUR HOME, DO NOT USE THIS COMPANY.

ON TIME AND CALLED BEFORE HAND. I TRIED TO GET SEVERAL ESTIMATES ON DRAIN CLEANING AND NOT ONE PLUMBING COMPANY WOULD TELL ME HOW MUCH IT WAS TO UNCLOG A BATHROOM DRAIN. I CALLED JUST DRAINS AND THEY GAVE ME A FLAT RATE OVER THE PHONE THAT WAS CHEAPER THAN A PLUMBING COMPANY WOULD HAVE CHARGED. CHEAP, ON TIME, EASY TO USE. DID A GREAT JOB. MY TECHNICAL WAS COOL, I TIPPED HIM.

I PHONED THEIR OFFICE AND WAS ABLE TO GET SOMEONE OUT THE SAME DAY. THE APPOINTMENT TAKER STATED SHE WOULD CALL WHEN THE SERVICE TECH WAS ON HIS WAY. THE TECH SHOWED UP AT MY DOOR WITHOUT A COURTESY CALL. I DIDN''T GET GREETED WITH A SMILE AND HANDSHAKE LIKE IN THE COMMERCIALS. THIS IS THE SECOND TIME A TECH FROM THIS COMPANY SEEMED RUSHED AND UNFRIENDLY. AFTER 10 MINUTES (MOST DRAIN CLEANERS TAKE LONGER) HE LEFT WITHOUT CLEANING UP. HE LEFT BEHIND A PILE OF TREE ROOTS AND SPLATTER ON THE SIDING. I WILL PROBABLY CALL ANOTHER COMPANY NEXT TIME AND PAY EXTRA FOR SERVICE.

PHONED BUSINESS EARLY AFTERNOON TO HAVE MAIN SEWER LINE CLEANED OUT. RECEPTIONIST ADVISED WILL CALL BEFORE TECHNICIAN IS SENT TO HOME. RECEIVED PHONE CALL AT 4PM STATING TECHNICIAN WILL BE AT HOME WITHIN 20 MINUTES. TECHNICIAN SHOWED UP WITHIN 25 MINUTES. TECH LEFT BEHIND ROOTS RETRIEVED FROM LINE. DIDN''T SCREW CLEAN-OUT LID ON TIGHT. TECH WAS ROUGH WITH EQUIPMENT AND THROWING EQUIPMENT AROUND.