JUST DRAINS

I was pleased with their service. They fixed the issue.

Actually, we did not contact JUST DRAINS initially. We called Weilhammer Plumbing Company who has done several plumbing jobs for us in the past. Knowing that we ONLY had a clogged drain, they recommended that we contact JUST DRAINS. Roger, the mechanic, looked over the situation inside and out since the kitchen drain is somehow connected to the drain outside our garage. He unscrewed the clean out under the sink, went to work, cleared the drain and had the job completed in less than 25 minutes. My husband wanted proof that the outside drain was no longer a problem. Roger suggested that he pour several buckets of water down the drain to prove that the job was complete.

Everything went very well. Made a phone call at 9:00 in the morning. Technician was here by 10:30. He did a very thourogh job, and even had to snake the drain line twice due to excess sludge. I have an old house and the drain line had very little "fall". So, after so many years, things were moving quite slowly. The receptionist was friendly, helpful, and explained possible charges before they came out. Service technician was very good, did a complete job, and cleaned up afterwards. I would use this company again in the future.

I called Just Drains at 3:30 PM on a Monday. They asked if I wanted someone to come out right now. I said yes, as long as there wasn't an emergency charge to be applied. She (Debbie) explained the rates before we even set anything up. There were no special rates to have someone come out now since they had someone available. He was at the house within 20 minutes and gone after another 30 minutes. The job was done in less than an hour from when I made the call. That is pretty impressive for the price. Harry (the technician) snaked my pipe from the kitchen sink out past where the waste exits the house. He explained to me ahead of time that since I had used Drano on old galvanized pipes, they could have been weakened and the snake could cause a leak. Because of this, I had to sign a waiver releasing them of responsibility. I understood. Luckily, there were no problems. Harry cleaned up thoroughly and was out the door. He even took the time to answer general plumbing questions for me. He was very polite, respectful of our house, and professional.

They had to climb up on my roof to open up my drain and clear it out. I don't remember the exact price, but I do remember that it was very, very reasonable. They were very responsive and showed up when I needed them. I would definitely use them again if I needed to.

They came out within a half hour. He showed me how to do it myself for the next time I need to do it, so that I don't have to call him back out. I was very please with my experience.

I called Just Drains at 7:45pm on a Friday and their answering service took my name and number (after answering on the first ring) and Leon called me back within 10 minutes. He scheduled somebody to come out immediately and also offered that they come in the morning to avoid an overtime charge. Since the difference was only about $30 I decided to have them come out Friday evening. Jason showed up right when I was told he would (8:30pm). He was professional, polite and took care not to get the floor dirty and cleaned up after himself. My drain was running free and clear by about 8:50pm.

They came out within an hour(they were having a slow day). They were finished in less than an hour. I would definitely use them again

They did an incredible job. It was a Saturday and we were having water back up in our kitchen sink, our bathroom, and our laundry water drain. We called around 11am and they were here by 3:20. The plumber came in, assessed the situation, and immediately began the snake. Within 15 minutes he had cleared the line. He even went to the basement to check the drain flow. He let us know that due to the fact that we have a very old house, our pipes do not flow downward, they are straight; which can cause backups to occur. He was very professional and very courteous. We will always call on Just Drains if a problem like this occurs again.

They informed me that it would cost $45 to come out, and they would not look for the sewer clean out, would not do the work if it wasn't right out in the open. They weren't even nice about it.

The representative was a bit unprepared as he didn't have a flashlight he should have had to look in the drain-clean out. However, he did try to go a bit above and beyond to clear out some of the dirt and tree roots in the way. Ultimately the snake wasn't going to do anything to solve our problem, but we were charged for the work anyway. The best part was his advice to rebuild the drain clean out, which ultimately seems to have been the plumbing problem. They were able to get someone out not long after we had called. They were recommended by Roby's, who doesn't do drain-clean outs.

They showed up as promised and scoped the sewer to find the clogged spot that was causing the sewer to back up into the house. They let my husband see the video as it was being made to show where the problem was. They left the video with us to give to whoever we hire to fix the sewer.

THEY WERE VERY GOOD AND RESPONDED QUICKLY AND WE HAVEN'T HAD ANY PROBLEMS SINCE.

Came out very quickly, within two hours of the phone call, right on time. Polite, friendly, professional. Made certain the drain was completely cleared before leaving, which took two times. Did not make a mess. Finished in the amount of time he predicted.

Great. He was finished in a half hour, no mess.

I have used this company before and have always found them to be very competent. I wanted to be their 1st appointment on my scheduled day. They called that morning to confirm and showed up right on time.

It was nice doing business with them because they were prompt, courteous and professional. I'd use them again and recommend them to others!

I had previously scheduled work with another company but canceled it due to their high estimate for what I knew to be a simple half hour task. Just Drains were able to send someone the same day I called. Courteous, knowledgeable technician quickly performed the work requested with no problems. I am very satisfied.

Excellent! Most cost effective service. Believe me, I called around.

They were neat, on time, thorough, and clean. He knew his business and did a good job.

I called them to service one of my rental properties. My tenants called and said that after the tech from just drains did some work on the drain stuff started coming out of the drains. They had torn out part of the wall to see what the problem was without calling or any notification, then just left it all there. When I called they said there was nothing they could do about it. The owner just kept saying how it was not his problem and that he wouldn't do anything about it, when I asked what I was supposed to do about the situation he then said he would let the judge decide what was to be done. He was completely against any sort of communication or dialog about the situation, no to mention unwilling to do anything about it, and kept saying he would see me in court then hung up on me. To add insult to injury the quote was for $130 and then the bill was for $140.

JUST DRAINS SUPPOSEDLY OPENED MY TOILET AUG. 30 2006. I ALLOWED NOONE TO USE IT UNTIL MY PARTY ON SEPT 16TH WHEN IT IMMEDIATELY STOPPED UP AGAIN ON FIRST USING. (17 DAYS LATER) THINKING THERE MUST BE A PROBLEM, I HAD A CAMERA SENT THROUGH THE LINE OCT 4TH (37 DAYS SINCE THE QUOTE, DRAINS PARTIAL OPENING). WHEN I REPORTED MY DISCOVERY OF THEIR INADEQUATE WORK OCT 10, NOW 42 DAYS AFTER THIS WORK, BONNIE SAID I HAD WAITED TOO LONG TO REPORT IT.

Inexpensive and came out the same day. Plumber a little scruffy looking but was courteous and got the job done.

They did the work, but not without unpleasantness and unprofessional administrative office encounters. The staff people were very unpleasant, argumentative, and rude.

Leon arranged for an after hours drain cleaning. The work was well done and very professional. The only reason I gave them a B under professionalism is that when I have had drains cleaned in the past they have put down a drop cloth. No drop cloth here but not a huge mess left by any means at all. These guys really know drains. He had to go back in a couple of times to make sure he had it all. Great Work!! I will definitely use them again! I use Roby's for Plumbing, but these guys are my drain experts from here on out.