JD Hostetter & Associates

Tom and his team were great through the whole process. Tom provided a reasonably-priced quote and explained the process. He also set the expectation of how much time it would take before the work started. They started the work earlier than expected, which was great! And then Tom's team did an excellent job onsite with the exterior painting of our whole house. I would certainly recommend JD Hostetter to anyone.

Initial coordination was poor as the crew that arrived seemed not to know the scope of trim replacements to be done. Could have been a language barrier issue...Also, it was evident they were masking to spray, but the job was sold expressly to be brush and roller application only. Took a couple of calls to the foreman not on site, to get things ironed out. Great news is the results were fantastic for both the trim replacements and quality of painting. All's well that ended well. We'd have them bid again.

They did a great job painting my house. Highly recommend!

This started great. Tom came out within 2 days of our call to give us an estimate. They couldn’t get to me immediately of course, and I gave them a time when I would be ready to accept and paint the composite material siding. We had to continue to wait several more weeks after that date (nagging them) to get the materials. The delivery guy brought out 73 extra 12’ trim boards. 73 extra. Not the 7 that were ordered. It took more time to get all that extra material picked up, and my husband had to restack and recover it all. We agreed to paint the boards for our job ourselves, in advance. My husband had them all painted using the recommended method, paint, and number of coats. That should have been all the painting we had to do. Tony was assigned as the job manager. His personality and communication skills left a lot to be desired. My husband had to leave him text messages many times to get one word replies. He showed up for about 15 min at the start of our actual job date then bugged out. While the siding appeared to be properly installed from the ground, the work crew left in a big hurry. They left too many nails on the ground that were very visible. Who knows how many are hiding waiting to injure us when we start doing fall cleanup. The most unprofessional visible activity was the sloppy painting by the crew. They had to fill in cracks (using lightweight spackle) and paint those. They were totally unprepared to tape or block off our white trim and made a mess of that and the end of a gutter. Both sides where we got new siding were painted sloppily. We never agreed to paint those areas. Only prepaint the boards. So we had to buy more paint and my husband had to apply 3 coats to the full ends so they would look okay, as well as a spot up high and the mess at the end of one gutter. That cost us money and time. My husband is a senior recovering from cancer and he really should not have had to do this. The gutter is not a perfect match, but we’ll have to live with it. My husband did restore the Hardie trim to its original appearance. The crew never asked us to come take a look before they ran off like they were on fire. We had hoped to form a positive relationship with JD Hostetter & Associates, but this sloppy execution and the attitude of the crew manager were very poor. We had beautiful results with Aztec, who we had used before, but unfortunately he was even more backed up than Hostetter, so we got the C team (not even the B team).

We were impressed with how the painting turned out. Chris met with us and was very helpful. The painting crew showed up on time and were very friendly and cleaned up after they were finished.

Chris Sheets and the team at JD Hostetter did a full roof replacement and siding repair at our house after a storm in 2020. Then they did a full exterior paint job and added shutters in 2022. Both jobs were first rate and we couldn't have been happier with the service and the workmanship. I highly recommend them exterior house work.

I was very pleased with the work. Tom quoted the job, and he was very helpful in identifying the work that was needed. The work was scheduled promptly and completed in a timely manner. The carpentry charges for replacing damaged and rotted boards were reasonable. The overall charge for the work was very competitive with the other bids received. I would certainly recommend the company.

We needed new siding on the second story of our house and we needed new gutters. Tom came out and explained everything to us. I was super impressed that he did not try to oversell his product, unlike the other company that gave us an estimate. He told us what we needed, and more importantly, what we didn't need. We bought James Hardie siding and I am very happy with the product and the installation. The price was better than the other estimates, mostly because the other companies tried to sell us things we didn't need. Tom, our representative, was very knowledgeable and easy to work with, I highly recommend him and JD Hostetter.

Extremely disappointed since had such good reviews. Hired to paint trim, shutters and gutters on 10 year old full brick 1 story home for $2900. Originally was not considering having gutters painted but owner Tom Pantzer convinced us that house would look much better with gutters painted since cleaning off mildew would not restore them to a good look. Crew power washed trim and gutters but did not look like they did a thorough job since some areas of gutters still had algae which I reported to office (no additional cleaning was done). Although they did let me know when they were coming to power wash, there was no communication when they returned to complete the work or clean up the roof overspray - they just showed up with no notice. Communication with the crew was a big challenge since they spoke little to no English. They called their supervisor to interpret but he was not readily available. Because they used a sprayer, there was paint overspray on areas of the roof which are very visible from the street. When I communicated this problem to the office the owner said he would schedule a time within the next few days for him and the crew supervisor to come out to meet with me and said they would make it right. I shared my concerns of damaging the roof when removing the paint and wanted to feel confident in their process before it was done. I was very surprised when the original painting crew (no supervisor) showed up unannounced about an hour after my phone call ended with the owner. They then proceeded with their process to clean the paint off the roof. Needless to say I was furious. I contacted the owner expressing my displeasure and he never responded. Would never use this company again due to their sloppy work, lack of communication, and inability to speak with the crew due to their lack of English.

EXCELLENT WORK, HIGH QUALITY INSTALLATION. PLEASANT WORKERS.

They installed all new Pella windows in my 60 yr old house. We had a great experience. They lived up to their proposal and exceeded expectations. The crews were timely, worked with our schedule and came in within budget. I would definitely recommend JD Hostetter.

My experience with JD Hostetter was terrific--from scheduling the estimate to working with staff and crew to wrapping up at the end. My three-story house is in a historic district, and we used three colors on the body and one on the porch ceiling. It was a big job, which they got done in a week. Working as a team, the crew worked hard and did beautiful work. They were professional, careful, responsive, and easy to work with. JD Hostetter provided an incredible home improvement experience. When I need interior painting, I will definitely call them.

The crew did a great job! The estimate was done quickly and with sufficient detail. The price was comparable to other well-reviewed painters, and I liked that the same crew could replace the rotten trim boards before painting (which saved me the trouble of hiring someone different to do that). The quality of the job was very good, and the crew did a good job cleaning up afterwards. I'll definitely hire them again!

They were wonderful, kind, punctual, efficient and did a very nice job.

Very easy to work with from contracting to completion.. Offered alternative suggestions. Good supervision of the project. Cleanup was great (did not leave a mess). After job follow up (punch list) was timely. Price was very competitive. We would highly recommend.

Great, I had scheduled an approximate time for the work to be done. I called and requested to be moved up. Work was started a week later and completed in a timely fashion. Workers cleaned up daily, leaving my property clean. My home looks great and I would happily hire JD HOSTETTER again.

fast professional and timely, fair price

I contacted the company over the phone. I'd tried to use the Angies List contact system, but that didn't go anywhere. The Office Manager, Gail, answered the phone, took my information and set up a time for Tom to come and look over what I needed done and give me a quote. Tom showed up on time and we went over everything. It was either that day or the next when I got a quote from them via email thru their quoting system. This is the first negative. As of this writing, their quoting system is new to them and seems to not work well. I responded to their email with a couple of clarification questions and then I just waited. After several days of no reply, I called and talked to Gail and she told me that they are new to this system and are still working out the bugs. After that I either emailed her or Tom directly or called them and those were much better solutions for getting things done. I got a contract from the company and I signed and submitted it with a check for 50% of the balance. I was told that it would be 5-6 weeks before I'd see them, and that time frame worked out to be just about on the nose. The crew showed up on a Thursday to do the power washing and then came the next day to do the painting. The guy who was heading the power washing crew had a question about painting the gutters and downspouts and I told him that was in the contract. He seemed confused about it and contacted the office to confirm. The bottom-line positive things are that they showed up on time, did an excellent job of replacing bad wood, calking, and doing the actual painting. They cleaned up well after the job was done. Overall, I’m satisfied with the job and what I paid them to get it done. Here are the negative things. They’re not huge but need to be mentioned. As noted above there was some confusion about the gutters and downspouts. We cleared that up quickly, but still not sure why there was a question. Second, they were supposed to replace all of the soffit vents on the second story and then paint them. I noted after lunch that although it looked like they were nearly done painting the soffit, the vents hadn’t been changed out. There was a bit of a communication problem, even with the crew boss, whose command of English was OK, but not sure we were communicating well. At any rate the vents got done, but I’m not sure they would have if I’d not mentioned it to him. The bottom line for me about the negative things is that there seems to be a disconnect between what's in the contract and what the guys know to do. If I'd not said anything to the one guy would anyone have known to do the soffit vents? The same thing applies to painting the gutters and downspouts. Something triggered them to start on the soffit vents. I do know that they'd started loading up their ladders and painting equipment like they were done before the vents were done. One other minor complaint is that I would have liked for someone to do a final walk around with me, preferably before they loaded up all their equipment to make sure that I was satisfied with the job. I'm not a terribly picky person, but I do like to get what I paid for. The crew did a really good job. Everything looks nice and fresh and I know that a lot of questionable wood got replaced. I would use this company again. My suggestions to them are as follows. Either trash the quoting system or until they get it working properly, follow up everything with an email outside the quoting system. The second thing is to make sure your crew knows everything that needs to be done. Third, the crew boss or someone from the company needs to communicate throughout the day about any issues. Fourth, they ought to do a walk around before loading up to make sure the customer is happy. Finally, Tom did a good job getting me the quote and working with me until the contract was done. Gail in the office was super.

This is the second time I have used JD Hostetter as the company for our exterior home paint (about ten years apart). Each time they have been fantastic to work with, and have done high quality work. They painted our house in August 2020 and we are very pleased with the result and the overall experience. Everyone we worked with there were helpful and responsive. That was so appreciated because we made some changes during the project and the salesperson (Tom), foreman (David) and office manager (Gail) worked together quickly to adapt to what we wanted. We will definitely use them again.

They certainly exceeded my expectations. After they power washed the buildings, they meticulously covered all the windows, and taped/covered any vent or object protruding from the buildings. They even removed all the downspouts. While replacing some wood was part of the job, they identified, and replaced wood that I didn't know was bad. When they were done the only things left were a sparkling house and barn; no other indication that they were there. They should be the first company that you call.

Extremely well. Very professional, responsive and diligent. From sales, to job manager, to crew members, we were quite pleased.

It’s now been 9 months since they completed the job and I have yet to find defects. If you want a professional, knowledgeable - "no pressure-take the time you need to decide" sales process….quality work done, excellent communication, and prompt follow up ensuring everything is done to your satisfaction -- then hire Tom Pantzer/JD Hostetter. My wife was home with our 3 kids while the installation was done over the course of a week, and she was very comfortable with the crew. His site foreman Tony genuinely cared about getting the job done right, and had a great working relationship with his crew. They worked hard and didn't waste time. I also know why Tom wasn't the cheapest. The cheapest guys we talked with seemed to care most about "we do more jobs than anyone and get them done fast..." Tom wasn't the most expensive either - he was fair and honest from start to finish. Bottom line - you get what you pay for. Nobody likes spending thousands of dollars on siding, but we feel relieved we won’t be spending thousands more to fix shoddy work down the road. We found/called Tom only because of his great reviews on Angie's List, and are glad we did.

Back in April 2020, I began searching for local providers who could help me take care of wood rot. I found JD Hostetter online based on reviews. I wanted a full evaluation of my home so I could decide what to take care of, as I didn't have much experience with identifying wood rot. The office associate quoted me at about a third of the price of two competitors as well as an option to paint the entire house for $1000 more. Given the low quote, I went with them. When the work was completed, only a fraction of what I expected for the job was completed. I was aware of how low they were originally quoting so I had a feeling we were not on the same page for the job, but after multiple calls prior to the job execution, I was assured by office staff that we were in agreement. The quote's fine text explained how much lumber and labor was going to be which seemed low, but given my inexperience, I assumed they knew better about how much they needed for the complete job than I did. Also in the fine text was an indication that if the job required more materials than originally quoted, the final invoice would be appropriately adjusted. This is what initially worried me and caused me to call the office several times for confirmation, as I was afraid they would low ball me and jack the price up at the end. Each time I was assured we were on the same page. When they "finished" the work, I was pretty disappointed to find my worries come true. After expressing my disappointment, the co-owner, Tom, did speak with me on the phone, but instead of owning up, he just attempted to make me look stupid for not realizing how much lumber it would actually take. Even after explaining that's why I called a professional in the first place, he continued to show indifference on the phone. After I stated that I still was an unhappy customer, he offered to come by and talk with me in person. We went through all of the wood rot around my house and clearly there was more than what was actually taken care of during the job. I then showed him the very misleading verbiage on the quote and it took a good 20 minutes of arguing for him to eventually admit it COULD have been taken wrong, but I still should have known better and "bless my heart, if a deal seems too good to be true, it probably is." The amount of respect he showed me as a paying customer was very irritating. He explained that he basically did this job for free and probably actually lost money (it cost around $1500). In the end, he said he would give me a "screaming good deal" in the future if I needed a complete rehab of all of my home's siding. I gave up at that point and figured we'd just agree to disagree and it wasn't worth further hassle over $1500. I was more upset that I still had wood rot that needed taken care of. The entire time, he kept insisting that he wasn't pulling a bait-and-switch--his words every time, I never brought that term up. Several months before the scheduled work on my house was started, my mother also was in need of some siding repairs. Due to the friendliness, reviews, and low quote, I recommended JD Hostetter to my mother who needed half of her home's siding repaired/replaced. The other co-owner, Chris, reviewed the work my mother requested in person and verbally quoted her at around $25,000. My mom took out a loan and scheduled the work. When the final quote came through for her, Chris had doubled the price. When she expressed concern that that wasn't what they had agreed on, he said the lower quote was for a partial job. It's worth noting that he used the same language as Tom did with me that he wasn't trying to "pull a bait-and-switch." He also mentioned that they weren't even making any money on the job, just like Tom had told me. So apparently they only make money on jobs over $50,000, or that's just more smoke they blow in order to make a sale. After what happened with my job, I had lost trust in JD Hostetter, so I told her about my experience. That's when we realized we had had very similar shady experiences with BOTH owners. Irate, I called the office and threatened legal action if they didn't cancel my mother's yet-to-be-started job and return her down payment (half up front) in full. Since we expected the worst from them at that point, my mother also put in an emergency stop payment just in case they didn't plan on returning the money. Maybe we coincidentally are the only two people to have these experiences with JD Hostetter. However, if you notice some similarities with my family's experiences and your work hasn't been started yet, I would highly recommend going with another company--especially if JD quotes lower than the others. If you are reading this review and want to see the verbiage of the quote they drafted for me: I still have it (with proof it was sent by them) and would be happy to let you make your own judgment.

JD Hostetter couldn't have done a better job for us all around. Owner Tom P came out and walked through our needs with us, and helped us make decisions where we were unsure and gave us a detailed estimate within a couple days (including some great visuals that really helped my wife, who isn't a particularly visual thinker). Once we settled on the work to be done, there were three separate crews doing work at different times. All were absolutely top-notch for professionalism and quality of work. The roofing crew put in one day that was over 18 hours long to keep things on track, and had maybe the best attitude I've ever seen for such a grueling job. We couldn't be happier with the results. Every nitpick or concern we had was handled quickly and professionally. Maybe the most impressive part is that over the course of the entire job - which included completely new roofing and siding on a 3000+ s.ft. home plus a 24x30 outbuilding - there we never ONCE a 'surprise' cost change. The estimates we got were exactly what we ended up charged for, and when we asked for changes, the shift in costs was made totally clear up front. Estimating is tricky, and I know how hard it can be to predict what may come up, so this fact impressed us greatly. JDH was not the least expensive estimate we got when we were planning this work - but their reputation on both Angies List and Hardie's Elite Preferred contractor referrals convinced us they were worth the slight cost difference. In hindsight, we couldn't have been more right. In 20+ years as a homeowner, JD Hostetter stands out as clearly the best experience we've had contracting for work on our home. This was a very large job, and we'll be living with the results for 30+ years, so feeling so confident in the results is a huge plus for us. We truly could not imagine a better experience, or recommend a contractor more highly than JDH. From beginning to end, no surprises whatsoever. The results are spectacular, and exceeded our expectations. Hostetter place alone at the top of Angie's list in our area is well-earned, and we would use them again in a second.

The house looks amazing! In fact, a couple of neighbors asked who did the painting, we shared the contact, and they worked with JD Hostetter also. Finally, I had received 10 quotes for the paint job, and their price was easily the best.