Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

ITI Smart Solutions

Computer Repair, Website Design & Development, Internet Service

About us

For all your computer needs, we are IT! We are your professional alternative to traditional computer repair companies. We provide superior computer repair services to both businesses and consumers. We also provide web development, software and web & Microsoft Exchange hosting services.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Computer and laptop repair, hardware & software installation, wireless and internet network, web design, web hosting & custom programming.

Services we don't offer

monitor repairs, Apple/Mac, iPod/iPhone, Printers

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.924 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
4%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-24 of 24 reviews

Mary B.
10/2016
5.0
computer repair
  + -1 more
All done as requested and computer returned as promised.
Description of Work: Windows 10 downloaded, computer cleaned up, virus scan loaded

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim B.
01/2015
5.0
computer repair
  + -1 more
We have taken 3 different computers to them for service. There was only 1 computer that had crashed that they were not able to safe, but they did all they could do to get the data off. They just recently cleaned a 6000 viruses off this laptop that I am on now. They have very reasonable prices. Services were completed in a timely manner. They took time to explain the problem and what they had to do the solve the problem. They staff is friendly and courteous.
Description of Work: They have serviced computers 4 times for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Karen B.
01/2015
5.0
computer repair
  + -1 more
I took laptop in to Innovative Technologies place of business because the CD ROM driver would not start the installation of some new software I bought. I thought the driver was the cause of the problem and expected I would have to have it replaced. Upon inspection by the Innovative Technologies technician, he found that it was the registry not working. He fixed the registry and cleaned out the inner workings associated with the driver. CD driver now functions again as it should.
Description of Work: Fixed registry on laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99.99

Deb W.
06/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Quickly and professionally repaired my computer with little down time. A professional company with company with customer service a priority. Would return and recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

James P.
06/2014
5.0
computer repair
  + -1 more
I have used this company before to replace the screen on my laptop, and to repair a power issue with my daughter's laptop, both occasions we were very pleased with the price and quality of work performed. My wife's laptop was experiencing issues with programs. They detected and removed the malware from the laptop. Great turn around time, less than 3 days, and excellent job in communicating with us. Would highly recommend to anyone needing work on their computer equipment.
Description of Work: Removed malware from my wife's laptop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

JOHN M.
06/2014
5.0
computer repair
  + -1 more
Went very well; I called their business and they came tomy home the same afternoon, very prompt service. Service tech (Anthony) fixed my computer problems; he was polited and professional. He called me the next day to insure everything was working properly- nice follow-up.
Description of Work: Restored internect connection; Networked two computers; performed performance and clean up maintenance on both computers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$202.5

Rick M.
05/2014
5.0
web designers
  + -1 more
They did a fine job. They do extremely well and are very technical . I gave them the websites I had because I trusted their service and the way of doing business. Overall they do really well on customer service.
Description of Work: I quit the business and gave my accounts to Innovative Technologies to service. We were doing web designing development, they are a web and development company. So we handed those accounts to them because that is what they do. I called them this morning about a job for them.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro
$0.01

ROBERT B.
05/2014
5.0
computer repair
  + -1 more
I've had good experiences with them. He charged me roughly $100. They delivered results on time and they did good work.
Description of Work: I used Innovative Technologies for computer repair services roughly a year ago.They checked our home computer for problems and they fixed them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Amanda B.
05/2014
5.0
computer repair
  + -1 more
I had a computer that had died a year earlier that contained photos of my fiance and me. We were about to get married and I wanted the pictures for our wedding slide show. Innovative technologies was able to retrieve all the pictures and other documents that had been stored on the hard drive. I am so grateful for their help.
Description of Work: Innovative technologies retrieved pictures and data from a bad hard drive.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Lisa B.
07/2013
5.0
computer repair
  + -1 more
My son's computer wouldn't boot past the BIOS screen. We took it into Innovative Technologies around noon. They called around 4 and said it was ready to go. I had used canned air to clean out the case and apparently loosened some cables. They went in cleaned up the box, reseated the cables, adjusted the boot sequence and it was good to go. They only charged for an hours work - $85 - but we used the Angie's List coupon. My husband and I are I.T. "people" but don't do much in the way of hardware if we can help it. $85 an hour is an excellent price for a trustworthy and reputable computer repair company. We will definitely use them again - but we hope we won't need to.
Description of Work: PC wouldn't boot. They cleaned it, reseated some cables, did a general checkup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Don M.
05/2013
5.0
computer repair
  + -1 more
They did a fine job. They were able to complete the job within one day.
Description of Work: They worked on my computer.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

KEITH L.
05/2013
5.0
computer repair, web designers
  + 0 more
Awesome company to work with.
Description of Work: Website development. Computer repair. Database programming. Website updates. Computer and server installation and sales.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

CONRAD S.
05/2013
3.0
computer repair
  + -1 more
I was not impressed. They are not there all the time which surprised me. I took a computer to them which I had some issues with. They told me that the operating system would have to be restored. They explained they could wipe it and reinstall everything for $159. I brought it home and completed the work myself for only a couple hours of my time. I did not see the sense in using their service when I was able to wipe the computer system myself.
Description of Work: They diagnosed my computer.

Rating CategoryRating out of 5
quality
3.0
value
3.0

Yes, I recommend this pro
$50

ROBERT B.
05/2013
5.0
computer repair
  + -1 more
The work turned out just fine.
Description of Work: They completed a computer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Lynn M.
05/2013
5.0
computer repair
  + -1 more
Work went great! Quick installation and worked after hours to complete engagement on our move-in schedule.
Description of Work: Installed Ethernet network two switches, one firewall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

MARK S.
02/2013
5.0
web designers
  + -1 more
I've worked with a number of Web professionals and have found the service, punctuality, and professionalism of Innovative Technologies to be well above the usual standard I have come to expect. Specifically, Robert Kanter, has provided service that continues to be above my expectations. He was willing to customize his bid to incorporate the skills we already had in house, thus saving us significant cost. His follow-up is 100% and usually the same day. Finally, their charges are very reasonable and are certainly well within the norms - I consider that I'm getting exemplary service for a very middle of the road expense. After a year of service, we continue to be just as impressed as when they were first hired. I expect to be a very long-term client of Innovative Technologies!
Description of Work: Innovative Technologies ported a previously designed website into a Content Management System with an integrated shopping cart with lots of custom requirements. Provided an new host for the website and ongoing maintenance and upkeep for a large, active business website.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

George W.
12/2012
5.0
computer repair
  + -1 more
They came out and checked out what they needed to do and did what I asked them to do. They were good and I didn't have any problems. Their price was also fine.
Description of Work: I was relocating and bought another home. I have a home business and wanted Innovative Technologies to find out what I needed to do with my computer in order to get a web domain. They checked everything out and assisted me in getting the domain and came when I relocated to help set things up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Ted S.
05/2012
5.0
computer repair
  + -1 more
Professional and knowledgeable!
Description of Work: Operating System Crash reloaded operating software and gave me instructions on how to restore other programs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

SUSAN S.
09/2011
5.0
computer repair, internet service
  + 0 more
They did a good job. I would recommend them. They were prompt and polite. The computer is still working and they haven't had to come back.
Description of Work: They performed some computer repair work for me. They got everything set up so it all worked together.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARIANN Z.
09/2011
5.0
computer repair
  + -1 more
They did what they could, but I ended up having to replace the computer but it wasn’t their fault. They responded quickly and I was happy with their service.
Description of Work: They tried to work on my computer, but it was crashing, so there was nothing they could do.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ronald N.
09/2011
5.0
computer repair
  + -1 more
They got it done quickly and I haven?t had any trouble with the computer since then. I was very satisfied with their work.
Description of Work: My computer was very slow. They installed a new hard drive and some more memory.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Theresa M.
09/2011
5.0
computer repair
  + -1 more
It was a good experience. The only issue I had was their office hours aren’t listed on their door, so it was hard to figure out when to stop by when they were there.
Description of Work: They rebuilt my hard drive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Connie W.
09/2011
5.0
computer repair
  + -1 more
unknown
Description of Work: The work turned out well. It was done years ago.
Rating CategoryRating out of 5
Yes, I recommend this pro

Carolyn F.
06/2011
5.0
computer repair
  + -1 more
See above.
Description of Work: On the above date, I.T. replaced my personal laptop power cord. However, I have worked with these fine professionals in a corporate capacity for approximately 6 years. They maintained our company server, e-mail accounts, off-site computers and any other request we generated successfully. When we had a recurring internet problem with our internet provider, the internet provider could not correct their problem, but I.T. was able to solve the problem at the amazement of the internet provider. Their prices are fair. When I am in a position to use I.T. again professionally, I will sign them on as a contractor in a heart beat. In the meantime, they are the only ones I would trust with my personal computers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

    Contact information

    8823 Madison Ave, Indianapolis, IN 46227

    https://www.itismart.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Website Design & Development,
    Internet Service

    FAQ

    ITI Smart Solutions is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    ITI Smart Solutions accepts the following forms of payment: Check,MasterCard,Visa
    No, ITI Smart Solutions does not offer free project estimates.
    No, ITI Smart Solutions does not offer eco-friendly accreditations.
    No, ITI Smart Solutions does not offer a senior discount.
    Yes, ITI Smart Solutions offers emergency services.
    Yes, ITI Smart Solutions offers warranties.
    ITI Smart Solutions offers the following services: Computer and laptop repair, hardware & software installation, wireless and internet network, web design, web hosting & custom programming.
    monitor repairs, Apple/Mac, iPod/iPhone, Printers

    Contact information

    8823 Madison Ave, Indianapolis, IN 46227

    https://www.itismart.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed