INDIANAPOLIS POOL & SPA INC

We love working with Indianapolis Pool and Spa. Martha is always available for the inevitable pool emergency, couldn't ask for more from a pool company. Their employees stay for summer after summer which speaks volumes to me.

I've had so many pool service people in the last 25 years, and they're the best. They're on time, do what you ask and correctly do it correctly. They don't overcharge you.

We were very happy with them. We had them for several years and had no complaints with them. In terms of price, I wish it’s ok because we had never used anyone else. I would highly recommend them. We had no problem with them. We would definitely use their services again in the future.

People at Indianapolis Pool & Spa Inc. Company know their business. They are extremely good people. They get in and get the job done. They clean up after themselves. They do things the way it should be done. When they are done, I know that they have done it correctly so I don’t have to worry about it. They are extremely competent. Everybody that works for them is super class. I trust them enough to give them the keys to my house. They installed our pool about twenty years ago and have been servicing it on a yearly basis since then. I’ve been very happy with their maintenance service. The last repair work they did was done in an unbelievably professional manner. I was really impressed with them. It was just nicely done. I would use them again in the future.

They helped with a very dirty pool. Came out multiple times and got it looking great! Very nice and responsive. Gave me 2 numbers to call if I needed to reach someone sooner. All pool care is expensive but they helped us as much as they could to keep the price down. Would definitely recommend them and will use them again.

company did not bother returning my call

Jim and Martha Fairbanks are great to deal with. They provide good estimates for all their work and follow through on their schedule.

They are actively engaged in my satisfaction. Even six years after they first came out they still treat it as a new project. They open my pool every year. They check their work even if I don't ask them to. They develop enduring relationships with their clients. I will continue to use them.

The installation went fine and we love the salt generator. However, we had an issue with one of the wires and never got a resolution.

They are a great company to work with. They become your friends the first time you meet them. Sometimes you have to call a couple of times in their busy seasons, but they always do the work the right way and don't over charge you. They deliver the pool chemicals to your house.

QUALITY OF WORKMANSHIP AND ADHERENCE TO PROFESSIONAL BUILDING TOLERANCES WELL BELOW STANDARD. POOR SUPERVISION OF SUBCONTRACTORS. REQUIRES CONSTANT OVERSIGHT. WEEKS WENT BY WITH NO ONE WORKING AT SIGHT. DID NOT FULFILL CONTRACT AND WOULD NOT FINISH COMPLETION OF POOL INSTALLATION. PREFERS TO COMMUNICATE BY FAX RATHER THAN DIRECTLY OR BY PHONE. A CELL PHONE IS ON AND AVAILABLE AT ALL TIMES WITH A GUARANTEE TO CALL BACK WITHIN 12 HOURS, IF NOT IMMEDIATELY, BUT INDIANAPOLIS POOL & SPA WILL STILL NOT COMMUNICATE BY PHONE. ARE NOT MEMBERS OF THE BUILDERS ASSOCIATION OF GREATER INDIANAPOLIS AS THEY CLAIM. THE POOL HAS CRACKED IN SEVERAL AREAS, PAINT IS PEELING AND THE POOL COVER WAS INSTALLED IN SUCH A WAY THAT IT IS INACCESSIBLE FOR REPAIRS. INDIANAPOLIS POOL & SPA IS MAKING NO EFFORT TO MAKE THE NEEDED REPAIRS AND ARE REFUSING US THE RIGHT TO HAVE ANOTHER COMPANY MAKE THEM.

WHILE THEY ARE SOMETIMES SLOW TO RESPOND TO CALLS, THEY ARE PROFESSIONAL AND DO A GOOD JOB. I HAVE NOT BEEN BILLED YET.

CALLED FO SERVICE, AND THEY DIDNT CALL BACK