Response from Indiana Roof & Exterior Cleaning
It has taken 4 years for this type of review to come, but we have always know it could happen. Customers can write anything they desire to try and damage your reputation. We have always prided ourselves on our workmanship and responsiveness to our customer needs and desires. This particular customer was moving out of the country and wanted their home cleaned asap. We provided our Estimate and she expressed surprise at the price as it was higher than she anticipated. She called us back 2 days later to hire our services and we put her on our Service Schedule within one week of that request. Before we were able to perform the House Washing, Interior & Exterior Gutter Cleaning, and Concrete Cleaning we had to trim back tree limbs, shrub growth, and other vegetation. This was all agreed upon with the home owner prior to agreement for service. We also agreed to remove this vegetation with us upon completion of the service. The service itself took a 3 man staff 7 hours to complete with only 2 ten minute breaks taken during the entire service time. Upon completing our services the neighbors from other homes marveled at the completed project and that the home itself looked "Brand New" and that they were very impressed. This was also conveyed by the Acklin's in their original email that the house looked awesome. In that same email they expressed their displeasure with the condition that we left their property and that we couldn't wait to " race away" upon completion. In their follow up email they noted that their back screen door was off track, some outdoor paver stones had to be reset, we had left the screens up on their windows, and that we had broken 2 of their landscaping lights. As far as the condition of their property, we did haul away the vegetation that we had cut or removed from the home to provide our service. If we left a twig or two and some leaves we do apologize. It is fortunate that we carry cell phones as we take pictures of possible situations during our inspection upon arrival. The screen door itself was already off track upon our arrival, the paver stones in question probably only came to view when the overgrown vegetation was removed, and the landscaping lights were laying in the flower beds, we only stood them back up. We did leave the screens up so theses areas can dry and drain properly. As far as my responsiveness to their concerns I has 400 miles away and unable to review this service until my return on Monday. Their critique of our services was written before I ever had a chance to reply as they threatened to do via Angie's List. Overall they received the service that was contracted, a beautifully cleaned home exterior. For their other concerns they should have hired a Tree Service, Landscaper, Electrician, and Handyman. My rating for this particular service and experience with this customer is purely BS. It is impossible to Please everyone no matter how hard you try.