Since inception in 1987, Indiana Mulch & Stone has been dedicated to providing the highest quality products to landscapers, businesses and residents in Central Indiana. Our first priority and foremost goal is to establish long-term relationships with our customers by offering exceptional service and the highest quality landscape products. This philosophy has defined our success for the last 27 years and will continue for decades to follow.
Indiana Mulch & Stone has mastered "Green" production techniques and are proud to lead the industry when it comes to enviromentally freindly practices. Over 95% of our mulches are made with recycled products. Our innovative products and attention to detail has customers coming back year after year. Visit us today to check out our variety of products, from mulch, stone and soil; to grass seed, tools and fountains. It doesn't matter whether you have numerous properties to maintain or just a few flowers in your bed, we have everything you need to incease the beauty and productivity of your landscape.
You can pick up mulch, stone, soil and other landscape products at one of our two locations. Indiana Mulch & Stone also offers convenient delivery of bulk mulch direct to your home or business.
Pickup and Delivery 40 Mile Radius Of Indianapolis. Flat rate pricing. Additional fax - (317) 638-3321. Additional email - darren@indianamulch.com.
Great. Topsoil was delivered the next day and placed as directed.
Description of Work: Needed topsoil
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chasity P.
09/2017
1.0
hauling services, pavers, gravel
+ 0 more
Pea Gravel to do landscaping in our front yard. The place we originally wanted them to dump it they could not because It blocked our mailbox. Well I had to go get change and I had him to dump it by the fence as we share a driveway with our neighbors when I come back our neighbor was beyond upset the driver had dumped in the middle of our driveway and walk to her car in when she told the driver I have to be able to get out he said not my problem The driver was leaving my husband shows up on his lunch and is so upset not only did I call to see if the company could help me move the Pea gravel over they said they did not have that service they delivered the gravel full of sand so pretty much we paid $331.70 For for 3/4 sand and one fourth the gravel then we had to hire people in my father to come over and help us scooted over as much as possible everybody had commented that it is not P gravel so now I asked the company to please come and pick up the stuff that they left and refund my money they denied he told me to do what I had to do so I had to go today pay $104 to file a small claims suit and then I have to hire another company 325 to come and remove the junk that they left and another 290 to bring the right stuff it will all be done by the weekend thank God I would not ever recommend this place to anyone the customer service is ridiculous and they do not stand behind their product but I absolutely will ask the judge for Court cost a refund and the price for removal and the labor fees that were paid court date for October 25 I will update after as I'm sure the judge will have no problem seeing why we are so upset the man Tim from the new company laughed when he seen the "pea gravel" the pics are of what they sent and the other is what we were supposed to get
Description of Work: We ordered pea Gravel to do landscaping in our front yard
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$321.7
Response from Indiana Mulch & Stone LLC
First off, I would like to state we have been in business for 30 years and pride ourselves on supplying quality products at a competitive rate, as you can see from our many great reviews. We take customer concerns very important and work diligently to make every customer happy. On Saturday September 23rd at 3:26pm Chastity called into our office and spoke with one of our experienced customer service representatives. Chastity inquired about pea gravel for an area 50 feet by 50 feet at 4 inches deep. Our representative notified her that she would need 34 cubic yards based on her measurements. Chastity then inquired how many tons that would be and was told 46 tons. Chastity told our representative she was going to look at pictures online. Our representative strongly suggested that she make a trip to one of our locations to verify that it is fact the product she needed because every computer monitor and quality of pictures differ. Approximately 15 minutes later Chastity called our representative back and placed the order with us for 6 cubic yards (7 tons). On Monday September 25th we promptly delivered the pea gravel that she had ordered. This was a C.O.D. delivery and when the driver arrived he was unable to dump in the 2 locations she wanted it,which was over a fence or blocking mailboxes. Chastity came to the conclusion to have it dumped in her driveway next to the fence. Chastity then paid cash in the amount of $331.70 for the delivery and product. She then complained to the driver that it wasn't 7 tons, when in fact it was 7.54 tons. Later that day, Chastity called another representative and complained that there was some fine particles or sand, which is not uncommon. Our representative with over 35 years experience in this industry had her text him a picture of the product and then confirmed it was in fact pea gravel. Chastity then complained the pea gravel was wet and was informed it not uncommon for stone coming from the quarry (pit) to be wet because it goes through a wash plant. Later on that Monday this issue was not resolved and Chastity was notified that I and the owner of Indiana Mulch & Stone were going to stop by and try to resolve this. Between the two of us we have over 45 years experience in this industry. When we arrived Chastity did not answer the door or phone with the number provided. We inspected the product and came to a definite conclusion that the product delivered was pea gravel. On Tuesday September 26th Chastity called our office and asked to speak with me. When I arrived at the office I received her message and promptly returned her call. She notified me she wanted us to come pick up the product and refund her money because there is some sand and fine particles. I informed her that we could not pick up and return the product because we have done nothing wrong and we delivered the product she ordered. I tried to reason with her and was willing to bring extra material out to her at no charge once she had room for it, however every time I went to speak she would cut me off and talk over me. I am not going to talk over a customer or get into an argument. With me understanding that my help was going no where, I asked if I could call her back. I contacted the owner of the company who at this time is out of town and he advised me how he wanted it handled. I called her back to follow up and try to resolve this in a diplomatic fashion. Against my boss's wish I was still willing to try to assist, but again I am not going to talk over a customer. Ultimately she threatened us with a lawsuit and I calmly stated,"do what you think you need to do". Approximately 5 minutes later she called back and spoke with another representative in our office and wanted to speak with someone other than myself. Unfortunately no other management was available since the owner was out of town. I am including pictures that I and the owner of Indiana Mulch took while we were out there on Monday September 25th. I would like to add one of the pictures she added is from amazon and is listed as a premium gray.
Ivan B.
08/2017
5.0
mulch, pavers, gravel
+ 0 more
same day delivery, and good work from driver getting all gravel out on a very cold day
Description of Work: Driveway Gravel
Rating Category
Rating out of 5
Yes, I recommend this pro
$400
HAITAO H.
06/2017
5.0
mulch
+ -1 more
I ordered the mulch online. They delivered it when they said they would. They placed a tarp on my driveway so the mulch would not mess it up. I would recommend their service and would use them again.
Description of Work: They delivered 6 yards of mulch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
MARIE K.
06/2017
5.0
mulch
+ -1 more
It was perfect. I had never had mulch delivered in bulk before so I had no expectations. The ordering was fast and easy and the delivery was the same. I ordered the mulch and it was delivered the next day. The quality of the mulch was exactly what I needed. I will definitely order mulch and possibly stone from them.
Description of Work: Ordered 2.6 cubic yards of mulch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$132
Ivan B.
06/2017
5.0
mulch
+ -1 more
They do a great job, mulch is very affordable and delivery where you want it.
Description of Work: Mulch Delivery
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Nancy D.
05/2017
5.0
mulch
+ -1 more
Great. Used the online order form and the mulch was delivered the next day exactly where I asked.
Description of Work: Needed 5 cubic yards of mulch delivered within a day
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Shannon G.
05/2017
5.0
mulch
+ -1 more
Great. Had an issue with being charged twice because I MESSED UP on line Nd ordered twice. They called me right away to clarify and corrected for me;)
Description of Work: Delivered 4 yards mulch and a yard of dirt.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
MARY T.
05/2017
5.0
mulch
+ -1 more
Great. They are always professional and timely. We've used them before and very easy to order online plus they will answer any question or walk you thru the order by phone.
Description of Work: delivered mulch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ellen S.
04/2017
1.0
mulch
+ -1 more
Although everything went fine when it was delivered in the fall, I now have nutsedge weed growing wild in what was supposed to be a perennial bed. I am very disappointed and have spent money on plants for a flower bed that can't be used until this very aggressive weed is eradicated.
Description of Work: Needed top soil.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$200
Christine R.
09/2016
5.0
mulch
+ -1 more
Delivery was on schedule, though I'm pretty sure they delivered more mulch than I ordered. The mulch was evenly sized throughout and the color was consistent throughout the entire batch. Will continue to use their services whenever needed.
Description of Work: We ordered, for delivery, 9.5 cubic yards of mulch to rebuild our landscape from scratch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Krystina T.
08/2016
5.0
mulch, pavers, gravel
+ 0 more
Great - super smooth process as always. Everyone at the eastside location is super helpful.
Description of Work: Picked up mulch and landscaping rocks to re-do my landscaping beds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Ted S.
04/2016
5.0
mulch
+ -1 more
After a delay in response in the Message Center, I was able to make contact and order 5 yards of mulch. Darren has since called an apologize for the miscommunication ((through no fault of their own--Angie's List is updating their website). I called on a Wednesday and it was delivered on that Saturday, exactly where I asked them to drop it. The driver even showed consideration for the neighbor's pine tree that was hanging over where the bed of the truck would be raised. If you are reading this review, I would suggest either being patient or being proactive with making contact until Angie's List works out all of the bugs with the Message Center as it happened with the Gutter Cleaning company I tried to reach as well.
Description of Work: Delivered mulch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
HOWARD F.
10/2015
5.0
landscaping, mulch, pavers, gravel
+ 1 more
The delivery driver arrived as scheduled and expertly dumped the mulch precisely on the tarps I had laid out on the driveway. Dumping the mulch accurately on the tarp is vital in protecting the delivered mulch from inclement weather as the corners of the tarp can be folded to protect the mulch. We have used Indiana Mulch and Stone for a number of years and expect to continue with them in the future.
Description of Work: Delivered mulch for distribution in plant/flower beds as promised.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jeannette O.
09/2015
5.0
landscaping, mulch
+ 0 more
We went to the downtown Indy location and the staff was very helpful and made the entire experience efficient and easy.
Description of Work: I bought mulch from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$48.46
Randy R.
08/2015
5.0
landscaping, mulch, pavers, gravel, hardscaping
+ 2 more
Great interactions with everyone from the team. Amazing customer service. When the gravel arrived and was delivered, not one single stone wound up outside of the pavers we had lined up, or on our driveway. This made my gravel driveway project easy and wasn't too labor intensive. We have never had anything but great experiences with Indiana Mulch and Stone.
Description of Work: Delivered 3 cubic yards of drive way gravel.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Suzy G.
05/2015
5.0
mulch
+ -1 more
What a great experience! We just moved in to a home that needed a LOT of yardwork. We needed 10 yards of mulch delivered asap. This was the height of the season so I thought we'd have to wait a week or more but they were able to deliver the same day. The driver called to clarify where to dump it and was very professional. I'm calling them today to have another 10 yards delivered.
Description of Work: delivered mulch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
KRISTEN R.
05/2015
5.0
landscaping
+ -1 more
High quality product and we are happy with the service. Thank you!
Description of Work: We purchases large pine bark nuggets from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Jim B.
05/2015
5.0
mulch
+ -1 more
Great! My husband went to Indiana Mulch, picked out the mulch we wanted, paid for it, and set up delivery. Delivery was on time, quick and efficient. My kids loved watching the big truck dump the mulch out on the driveway. I can't imagine service being any better.
Description of Work: Provided 9 cubic yards of Epic Black Dyed Mulch. Cost of service includes the $45 delivery fee and taxes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$336.09
Kathleen S.
04/2015
3.0
mulch
+ -1 more
Very poor customer service. Quality and price of product is always very good. Drivers are also top notch; however, office staff were unprofessional. I asked for early morning delivery and was told I could not be guaranteed anything other than before noon to which I agreed would be fine. I explained that I had to have morning delivery because I had other commitments in the afternoon. When I had not heard from them by 11:15 I called to ask when I could expect my delivery. I was told "the driver has it and will be there by noon". I assumed that meant the mulch was on the truck and enroute. When he had not arrived by 12:30 I called back and when the woman picked up the phone she said to someone else in the office "oh this is her and she's going to be p*****". When I asked where my delivery was she replied that the driver had just loaded up and had been delayed in traffic due to an accident. I understand that those things can happen but they could have at least called me to see if I still wanted delivery that day or if I wanted to reschedule so I didn't have to keep calling back. I also felt I was mislead when I was told at 11:15 that "the driver has it and will be there by noon" when obviously that wasn't the truth.
Description of Work: Purchased 12 yards of bulk mulch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Yes, I recommend this pro
$400
Response from Indiana Mulch & Stone LLC
We have tryed to reach out to the customer who placed the order who happens not to be the individual that has left the review. I want to appologize for any inconvenience we have caused. During the spring months we handle 100 deliveries a day and it is impossible to schedule times. Indiana Mulch has the fastest turn around on mulch delivery in the area. We utilize seasonal help and sometimes incorrect information pertaining our delivery process is not explained like it should. We do our best to train people, however there is always room for improvement and have made the appropriate correction on our end. On the 24th we had a truck breakdown and traffic issues we were dealing with and that is some of the many reasons we dont gaurantee delivery times. Again, we appologize for any inconvience and hope we recieve a phone call back from the customer who placed the order as well as their business in the future.
Patrick S.
04/2015
5.0
mulch
+ -1 more
They did a great job. They are the best price in town and they did exactly what I needed.
Description of Work: Indiana Mulch & Stone delivered me some mulch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sara S.
04/2015
5.0
mulch
+ -1 more
They had fair prices and delivered quickly.
Description of Work: We had A LOT of mulch delivered.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Steve T.
01/2015
5.0
mulch
+ -1 more
Good, clean mulch from a class outfit.
Description of Work: Delivered black mulch in 2 loads since their big truck was down, but only charged one delivery charge. Worked out well since we were able to drop on opposite sides of the lot.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Mulch and Topsoil,
Stone and Gravel,
Landscaping,
Pavers and Hardscaping,
Hauling,
Fountains
FAQ
Indiana Mulch & Stone LLC is currently rated 4.8 overall out of 5.
Sunday: 9:00 AM - 2:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Indiana Mulch & Stone LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Indiana Mulch & Stone LLC offers free project estimates.
Yes, Indiana Mulch & Stone LLC offers eco-friendly accreditations.
No, Indiana Mulch & Stone LLC does not offer a senior discount.
Yes, Indiana Mulch & Stone LLC offers emergency services.
No, Indiana Mulch & Stone LLC does not offer warranties.