Indiana Home Inspection Services Inc.

Austin was exceedingly polite and professional. I was present for the inspection so I could see the issues myself and ask questions. He thoroughly answered all of my questions, and explained items as we went through. His final report was delivered promptly, less than one day after the inspection. The report was thorough and highlighted all the issues that needed to be addressed.

My husband responds to inspection reports often and saw one of Austin's recently. my husband was very impressed with how Austin's report stood out in comparison to all the inspection reports he sees weekly. He saw the attention to detail and in-depth reporting and wanted to have him do the inspection on our new home. He did a great job and made sure to explain to us anything he saw that we should be aware of. His inspection report was very well done and easy to read. We will be sure to give Austin a call next time we need an inspection.

Incredibly prompt, professional, knowledgeable, friendly, and reporting was complete within 24 hours.

15+ years of termite damage overlooked!! Austin Row of Indiana Home Inspection Services Inc. completed a home inspection at a future residence of mine on March 1, 2016. Upon receiving the inspection report that evening, we noticed there were no major areas of concern and proceeded with closing on the house on May 4, 2016. A week and a half after closing, we discovered live termites coming out of the walls. We began to remove the drywall in the affected area and discovered the damage was very extensive, including structural damage to studs. We immediately went back and reviewed the inspection report, while examining other areas of the house for possible termite damage. It was discovered there were two specific instances in Austin’s report that were incorrectly identified as simply moisture damage, that should have been labeled as wood eating insect damage. One instance was outside the house in a wood retaining wall; the other instance was in the trim outside a guest room window. We contacted Austin who came out to review the damage. Upon review, he described it as one of the worst termite damages he has ever seen and offered a full refund of the inspection price ($350). I replied with a quote that we received for termite treatment for $1150, stating I thought a reimbursement for that amount was in order. I received no response from the company. I sent another email with still no response. Almost two weeks later, I finally was able to contact Austin’s wife, Nicki, on the phone. Nicki was very unprofessional in handling my complaint. I was yelled at, told I caused them unnecessary stress due to this issue and I will not be receiving the refund they had previously promised in their email. I reviewed the agreement I signed when the inspection was performed, and found a Limitations of Liability clause stating they are liable, up to the amount paid, for mistakes in the report. To this day, I have still not received a refund, as contractually obligated. it seems as though Austin and Nicki do not uphold all clauses in their contract, however they still expect their customers to fully comply with this contract. Although my example is only one instance, there is no way to tell how many other customers of theirs have had a contractual issue with Indiana Home Inspection Services Inc. and have not come forward.

The inspector arrived on time, greeted us with a handshake. Upon entering the house each time, he would put on the fabric 'booties' over his boots as to protect the floors. Very thorough with details, photos. I may not have followed him around every minute, but knew I didn't need to...I could hear his footsteps across the roof, saw him go up the ladder into the attic and come down with insulation on his clothing, etc. He explained the heating system to me, any concerns he saw (along with pictures), the gas fireplace, etc. And he did this all with a respectful attitude. Our appointment was at 3:00 pm, the report was in my email by 8:00 am the next morning!

Austin was very professional, patient, and helpful to us, especially as first time homebuyers. He took the time to answer all of our questions. He was very thorough, and made us feel confident in our home purchase. We strongly recommend him to anyone needing a home inspection.

The inspector provided a thorough report including good quality photo's for review. He identified several areas that needed to be addressed prior to closing on the home.

Austin was a cool guy and easy to work with. I'm really happy with his work. I understood everything he spoke with me about & his report was perfecto in my opinion.

I'm in the process of purchasing an older, historic home and was referred by my property management company to Austin Roewe. He was great to work with, and arrived at the house before I got off work. Austin had most of the inspection completed by the time I was able to meet him, but walked me back through the entire house and pointed out everything he had found to be concerning. He provided tips for good home care and maintenance, which was helpful as it's the first house I've gone through the process of buying. His inspection prices are dependent on the square footage of the house, and mine was very reasonable in comparison to other prices I found in the area. He sent me the completed 60+ page report the same night, which included pictures and explanations. I'd highly recommend his services, and would use him again if I ever need to buy another house!

Austin was great. He was very professional, thorough, and took the time to explain to me his concerns. He pointed out all of his concerns, took photographs of everything he found, and sent the report to me later that night.