Indiana Dog Fence

It went very well. We like the system better than Invisible Fence. Bob delivered on everything he said. You cannot ask for more than that. Excellent job! Would recommend to anyone...

They were fantastic to work with - highly recommend. More options to customize the system than their largest competitor, can adjust the system yourself instead of paying their techs to come out and adjust for you. Always willing to answer questions by phone. Showed up for estimate appointment and installation exactly when they said they would, took plenty of time to answer all of our questions. Left helpful paperwork with us re: training and using the system. Considerably cheaper than their largest competitor as well. No complaints!

Indiana Dog Fence did an excellent job. The Pet Stop underground pet containment system is by far the best system on the market today. I am an electrical engineer and did my research before selecting what product I wanted installed at my home to contain our two dogs. The Pet Stop product used by Indiana Dog Fence is 100% made in the U.S.A., and the company manufacturing this system is actually owned by the former owner and president of Invisible Fence, John Purtell, who sold the company and years later returned to the industry to create Pet Stop. The wiring used for this system is 14 gauge, the heaviest of all products available. (Others use 18 or 16 gauge.) The system is also digital, fully lightening protected and has many more collar and pet correction modes than other products ... plus it is much safer than other product offers. Do your own research and you will see the differences. Indiana Dog Fence owner Bob Swarm knows his product and was a pleasure to work with. He actually visited my home before we signed a contract to review the installation and provided some great advice. I thought I knew how I wanted our underground pet containment system installed and where I wanted the system to be buried ... Bob offered some alternatives I had not considered and we went with his suggestions - which were spot on!! On the day of installation Bob showed up with an assistant and they had the system completely installed in less than 3 hours. They did a terrifc job and we are very satisfied. You cannot even tell they installed anything at all!! Highly recommended!

I called Indiana Dog Fence because they were the only local dealer in the type of dog door I wanted (Plexidor). The entire experience was pleasant and trouble-free: they quoted, ordered the door, came out when they said they would, and did a good job installing it. No problems whatsoever.

Very well. Very professional

It took a little while to get the appointment scheduled because they are short on staff currently, but the owner Bob came out as promised during the scheduled window. Generally speaking, he was fast and efficient with his work. For what was done, I thought it was a bit pricey, but that was mostly related to the fact that the lifetime warranties do not transfer between owners so I had to re-purchase. Not sure if it was a great deal or not, but I went ahead with it for $100. I see identical transmitter boards on ebay for $185, so I guess $100 is less than $185 should I ever have to get a new board due to failure/power surge. Overall I was pleased with the work. Bob is very personable, didn't mind as I watched him work, and answered all my questions about the system since I tend to be interested in how things work. He was also very good around my dog Abby and explained the training process thoroughly.

He left the strand of my wire sticking up out of the ground and had my neighbor tell me about it when I got home. I called the office later in the day and left a message that my wire had been cut and asking if we could work something out on getting it repaired. I was not asking for it to be done for free, but I was asking if we could work a better price out for a repair. My line was installed too far over and cutting it was an accident, I expected we could come to an agreeable way to get it repaired. Bob returned my message the next day, leaving the following message “Hi it's Bob Storm with Indiana Dog Fence, getting back with you. I hope you understand that I had absolutely no way of knowing that your wire was there if I had actually come over on your property and cut your line and I would definitely be responsible for that but it was obviously your wires about a foot or so over on two on your neighbor's property so you know, it may be broke in more than that one time with the wire popped out because it probably crossed out again further in the backyard and maybe even once more in the front yard it's hard to say but anyway I gotta go and I mean if if that's the only break there is and you know it's gonna be about eighty five dollars to fix it and. Otherwise you know we usually charge a thirty dollars surcharge if it's you know another company strands but I would waive that for you. My recommendation would be to get to have that wire moved over on the other side so it's all on your property because there could be some interference on that system. With those wires crossed each other like they are but if you like you can call me back directly. My cell phone number is 7161927. Thank you very much.” His message left the impression that: 1. This was obviously my problem for having another company install my fence 2. He is unable or unwilling to locate existing lines on other properties prior to installing new lines 3. He would repair it, at his normal rate. I would have expected 1. Using the equipment all dog fence companies have to locate fence wires, he would have noted the location of my line. The sign on my mailbox alerts everyone that an invisible fence is installed 2. Informing me, himself, by leaving a note or calling me later about what happened during the installation at my neighbors house 3. Offering to repair the break at a reasonable, reduced, cost since his action caused the problem, regardless of where the wire was located It was not broken prior to his arrival. When I tried to call him, I was unable to talk to him. I called the office and talked to the secretary who repeated the same message Bob had given me. In frustration, I ask he to have him contact me that evening, which he did and left a voice mail chiding me for being upset with his secretary and requesting I contact him directly. I have chosen to do neither. Customer service apparently isn't a big issue with this company. Once the product is installed and he is out of the picture, his job is done. This has created an uncomfortable situation between my new neighbor and myself, that would not have happened if he had taken the initiative to contact me and work to fix the problem that occurred.

The installers showed us how to use the collars, how to change the intensity, and how to vary the distance from the fence the correction would take place. All in all, we are very happy with the company and would recommend them to any other dog owners.

This is the third time we've used Indiana Dog Fence/Pet Stop: the initial installation of the underground fence, an upgrade and this time for purchase/installation of a dog door. We've always had outstanding service from Bob and Susanne when we called about service or had questions. Bob was out today to install the dog door, was early and finished the job quickly and professionally. The installation is exactly what we contracted for and Bob cleaned up after completing his work. We would always go back to Indiana Dog Fence/Pet Stop for this type of service and would recommend them to anyone considering an underground dog fence, we've had ours since 2003 and it works perfectly.

Bob was very efficient, helpful, informative, professional, and trustworthy. He updated my old system (from another company) for my new puppy. I have had big dogs for the last 25 years in this home and my new puppy is only going to be 10 lbs so I am thrilled with the small collar and gentle steps option for training purposes. I want to especially give Bob kudos as my system was upgraded as part of a live auction item I purchased at the Juvenile Diabetes Research Foundation black tie Gala in 4/13. His generous donation was part of the puppy package I secured which included my puppy. My son is 25 years old and has was diagnosed with Type 1 (juvenile) diabetes at age 12 and wears and insulin pump 24 hours a day which is his lifeline. That makes my puppy and fencing even more special. I would recommend this company and Bob to anyone looking for pet containment.

The owner came out and gave us an estimate in July and we had the Invisible Fence installed on 8-14-13. I liked that the company wasn't pushy about you buying from them. They gave us time and did a follow up check to see if we were still interested in installing a fence. On the day of install the person who was to put the fence in called in sick so the owner Bob came out and installed the fence. I am impressed how much the owner is involved with everything. When Bob came out we walked the property and marked where we wanted the flags put. My husband said that he is happy with the way the install went because he said the stones that were kicked up with the digging that Bob had picked them up, and put them to the side. It took about 4hours to do the install, and then Bob went over everything as to how the fence worked. My dog didn't respond to the low setting so we turned it up to where she was responding. Bob said he didn't want to go to high at first because he didn't want to have the dog not wanting to go outside, and stay on the porch. He took the dog around the yard and was teaching her. We haven't had to have the company come back out to teach because she is responding well to the fence. What makes me happy is when I call the company the lady always answers, I have never had trouble getting through. She is very nice, and always answers any questions I have. The dog went through the fence once and I called to get the setting moved up because at the time she was still in the training numbers. Once we got the collar turned up she has never went out of it. I am so happy with this company. I am pleased with the whole experience. It was well worth the money to now enjoy our dog staying in the yard. I don't feel that I have to worry about her running into the street. I feel any problems we have in the future that the company will be there to take care of any problems.

Prompt, professional and attentive. I like how the system can be customized for each dog and that it can be turned down very low for the dog who really responds to the auditory tone. Was very pleased with their service and would recommend to others.

The installation took about 4 hours or so, including the time to mark the fence with flags for my dog to see. The installer was nice, took fifteen minutes to explain how the system works, how to change the settings, turn it off, etc, etc. And then he worked with my dog and I to train us on how the fence works, how to train the dog to stay within the fence, etc. The system works great, my dog is still learning, but it is definitely containing him. I'm very pleased with the installation and the Pet Stop invisible fence.

The experience from start to finish was 100% positive. My initial contact was via email and the responses were polite, professional and prompt. There were no high pressure sales tactics. The installation was on time and went very smoothly. Bob and Jason spent extra time to make sure we had the correct collar fit and training level set for my dogs. I have a puppy and an older dog so settings needed to be customized for each dog. I was told to contact them at anytime with questions etc. I would reccomend the product and their service.

The receiver on my dog's collar seemed to be working sporadically and the dog started to bolt from the yard. Bob came out and thoroughly tested both the board and the receiver. He explained that while the board is old and will need to be replaced eventually, the actual problem was that the receiver and board weren't on the same frequency. He corrected it and didn't charge me because he said the error had been his company's at some point. I was thoroughly impressed by his professionalism and honesty.

Great experience working with them!

Awesome - per above.Bob is a great guy and super easy to work with!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Excellent. The owner, Bob, came out to assess our needs, inspect our property and propose a solution and variety of layouts. I love when an owner sells and installs the product as they have more "skin in the game" to make it right. He was very responsive and upfront with his recommendations. There was no pressure or unprofessionalism toward the competition. They came out right after a lot of rain and were able to bury the fence to the maximum distance. They kept the installation as clean as possible and cleaned-up when they were done. Bob performed the first training for our dog and then spent time with us showing how to do additional training as well as training on the control panel.

Wonderful experience. Would highly recommend this company to anyone.

I was really happy that the owner is who provided me with an estimate. He was very helpful, prompt, and offered great suggestions. Overall, I thought he was friendly, and I was comfortable having him in my home. Also, he told me I could call him anytime with questions. I think this company is focused on customer service.

In July we found a stray boxer wandering our yard in the heat and was very malnourished. After a week of trying to find its owner, we adopted it as our own. We used Pet Stop about 4 years ago when we moved into this house with 2 acres of yard space. Bob came back out when we notified him of our new canine addition to our family. He remarked the line with flags and trained him for about an hour. He is a very knowledgeable and patient person when it comes to invisible fencing products and training. We purchase additional batteries from him for their collars and he's very responsive. Will continue to use his services when needed and highly recommend him.

Later, Bob Swarm came to my home to help train my dog in the use of the fence. He also provided VERY prompt consultation on the several occasions when I have requested it from him. My dog remains safe, confined, and happy in our yard for the 2 years we have had our fence! Please see my report of Oct 2101 for more details and photograph.

No one ever came out to the house. They did a quote over the internet. It is not personalized service with them. They calculated the quote using Google Maps.

They came out for an estimate, they were on time and laid out the numbers. We decided against doing the job.

I was able to replace the receiver for only $50 which is very reasonable. I did go to their office myself to avoid the travel charge. Suzanne asked me lots of questions to make sure everything was o.k. Everyone in this company cares about the animals. We have been customers for 8 years now and have always received professional and honest service.