They messed up my backsplash so I'm not very happy with them. The sink they put in for me started leaking. I made them aware of it. He came in, looked at it and did nothing. It kept leaking so I hired somebody else to fix it. They did a terrible job with my backsplash. I'm not happy with them at all.
Description of Work: I had someone do my bathroom. It was HouseMasters. I hired him to do my backsplash in my kitchen.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0
$250
Alexandra R.
01/2016
5.0
handyman service
+ -1 more
This service was great! Gary and his partner showed up on time as scheduled, they were polite, fixed a few minor repairs I needed quickly and got in and out during my lunch hour. Price was very reasonable. I will absolutely use them in the future.
Description of Work: Gary and his partner put my stair railing back up, fixed a couple of latches on my doors and fixed my ceiling fan.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$76.5
Response from HouseMasters
these are the kind of customer that makes for the start of a great day
Joey D.
12/2015
5.0
handyman service, remodeling
+ 0 more
The guys did great work! I purchased the handyman 4 hour package as a Christmas gift for my parents to install two doors, and they completed everything needed in time. They were very professional, and had the skills and knowledge to complete with ease. I will be using them again for future renovation needs!
Description of Work: Installed front door and storm door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$153
Response from HouseMasters
very nice people to do work for it was a joy
Jacqueline G.
11/2015
5.0
appliance repair, plumbing, handyman service
+ 1 more
This was the second time I called HouseMasters to do some minor work around the house. Both times Gary provided excellent service. Will call again next time I need someone.
Description of Work: Installed a microwave above the stove.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from HouseMasters
thank you very much for the review
Laura L.
09/2015
2.0
flooring contractor, handyman service, plumbing
+ 1 more
Had to point out several missed spots that needed correction. Worker tracked grout on shoes around the house. I had to clean grout out of carpet. Repairs did not last and I had to redo work myself after only a few months.
Description of Work: Replace repair caulk/grout in shower
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$89
Response from HouseMasters
6 months after work had been completed
Michele C.
08/2015
4.0
appliance repair, plumbing, handyman service
+ 1 more
OK - It was a difficult space, but he got?the dishwasher?in by adjusting/using shims to raise countertop so it would fit.? He didn't secure it with screws so it would lean forward every time we used it.? We fixed this ourselves, but felt like he did an incomplete job.? There was a component that wasn't supplied with the dishwasher and he did provide one of his own for no additional cost.? He was a nice man and did a fair job for a decent price?with quick response.
Description of Work: Installed dishwasher.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$150
Response from HouseMasters
hire again NO good
Mona B R.
07/2015
5.0
handyman service
+ -1 more
He checked all of the caulking and grout, even thought of some places no one had previously thought of.
Description of Work: He looked for the cause of a leak into a first floor bedroom from the second floor Master bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from HouseMasters
thank you
kevin G.
06/2015
1.0
flooring contractor, handyman service, plumbing, remodeling, replacement windows, home remodeling
+ 4 more
I previously hired housemasters around November 2014 to install toilets and floor trim in bathrooms after I had flooring installed from lowes. Housemasters also cut and put on countertop sink rails and caulked countertop. I was happy with the sinkrails, especially since I had gone a year without having any corner pieces on (I did the counter and backsplash December 2013). I thought the caulking was a little wide but I am not that particular obviously so I was fine with it. The trim in many places isn't tight against the wall but I can live with that also. I like to stick with who and what I know so when one of the two toilets Housemasters installed in November 2014 started leaking water out of the bottom I decided to hire them again and thinking the time to fix that problem might be resolved without cost to me since it was Housemasters that installed it about 6 months prior. I also had a bunch of small projects such as putting up shelves, screens in windows. repair drywall, reattach ceiling fan and so on. I paid on june 1 and on june 3 was contacted by housemasters that they could come out june 17, 18 or after july 6. I really didn't want to be without master bedroom toilet for another two weeks but I already paid so accepted it. On june 9 we scheduled for 8am on june 18 and on june 12 I contacted Housemasters and asked if they could either come out at 730 or 930 on june 18 because I had to take daughter to tennis lesson from 8-9. I didn't receive a response from Housemasters from June 12 through the 18th but assumed since we had already settled on june 18 at 8 that they would either be out at 730 or 930 or worse case scenario show up at 8 and I would leave my daughters practice and be home in 15 minutes. Housemasters just didn't show and never contacted me letting me know that they wouldn't be showing up or a reason why they didn't show. Hopefully the handyman I have now had to hire who will be coming out next Thursday will be a better experience as far as showing up and quality of work. I hope this might be helpful to someone who is trying to find a handyman
Description of Work: Did not show up on scheduled day or contact me to let me know he would not be coming.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$306
Response from HouseMasters
mis understanding on service date sorry I was never notified about any problems or when he says I never showed up I thought it was in july until I received this review I was not aware I missed the date
Shelbie F.
06/2015
1.0
handyman service
+ -1 more
This was on a Monday (5/27), and he told us he would have the estimate written up and emailed to me by Saturday. It's been almost two weeks and I haven't heard from him. I let a stranger walk around our house and have nothing to show for it. Don't use HouseMasters!
Description of Work: Gary came out and did a tour of our potential home. We showed him all of the issues we would like to fix and told him the budget we were working with.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from HouseMasters
tried to contacted [member name removed] when question about two items with no return call to complete quote
Julia K.
05/2015
2.0
handyman service
+ -1 more
Work was performed and sealer sprayed on and left to dry. I had to do the final clean up. Some areas were missed. And now the grout is coming loose. Pieces are flaking off. In the worker's defense, I did not and have not called him back to give him a chance to make it right. I was in the middle of my busy season at work and could not take off more time to be there.
Description of Work: Re-grouted kitchen counter-top tiles.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$89
Response from HouseMasters
it hard to respond to a problem when the work was done 3 months ago I would have been glad to dicuss problem and try to correct it and still would be
Nancy A. B.
04/2015
5.0
handyman service
+ -1 more
Gary Doty on time and did everything I had on my to do list in the 4 hours that I had bought on-line. He was friendly and helpful and a pleasure to work with.
Description of Work: Handyman - Installed ceiling fan, installed cabinet handles and knobs, hung large clock, hung lights in garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Rita T.
04/2015
1.0
handyman service
+ -1 more
Housemasters caulked my kitchen and bathroom countertops and did a good job. When I asked him if he would give me a quote to repair a couple pieces of vinyl siding, I didn't hear back from him. I thought maybe he forgot, so I contacted him again on 4-7. He told me he would come out and see what I wanted done and get back with me even though I sent him pictures of the job. He was going to come at a time when I wasn't home so I don't know if he ever came. He also told me that he would have to determine the brand and the color of the siding. He emailed me on 4-11 and told me he was looking for the style and color and would get back with me by 4-14. In the mean time, I was able to obtain that information and sent him an email and also left him a voicemail. I did not receive a response. I contacted him one more time via email and asked him if he was still interested in doing the job. I still have not received a response.
Description of Work: nothing
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from HouseMasters
I did respond on 4 19 that I was having problems finding exactly where to purchase what I needed at this point I will have to walk away sorry
Priscilla R.
03/2015
5.0
flooring contractor, handyman service
+ 0 more
Very professional, well done. I'm satisfied with results.
Description of Work: cleaned, regrouted and sealed grout on kitchen tile floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
David S.
03/2015
5.0
handyman service, plumbing, ceiling fans
+ 1 more
The work done by Gary was great! He was prompt and a pleasure to work with. Very precise and knowledgeable. We are very pleased with all of the work done for us. We will be having him back to do some painting. So glad we have a handyman we can hire from now on. Thanks for everything, Gary.
Description of Work: Install new faucet, blinds, ceiling fan, medicine cabinet, shelves and lights in garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Mary G.
03/2015
3.0
handyman service, plumbing
+ 0 more
I sent an e-mail at least one week prior to the appointment to let him know that he would need gray grout....he didn't come with any grout or tell me to get it. So he had to make a trip to Lowes....I'm downtown so this took a bit of time....time I was away from work. He was pleasant enough. Said he had to wait for grout to dry....but I really think he needed to go out and take a smoke. REEKED of cigarette smoke when he came back in and I don't think the grout was dry. It shrunk up and here are still divots. I asked him to clean out really worn grout around my sink and believe this job was sub-par. He still had time left in the appointment to do a better job.
Description of Work: Added grout to my kitchen counters where the counter met the back-splash.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$89
Response from HouseMasters
the counter top where poured concrete 2" thick very dark with some type poly sealer on top they had settled from the wall I had gray caulk with me but it was not even close to her color had to go purchase a unsanded grout to even get close to the color customer sometimes think gray is gray its like paint there are 20 differ colors of gray I still completed the job in 2 hours 45 min she new it was a 3 hour deal I did not delay her the poly sealer was the the stain on the sink it was not removable
Rita T.
02/2015
5.0
handyman service
+ -1 more
1738928 I purchased a deal with HOUSEMASTERS. I am very satisfied with the work that was done. they were very responsive and punctual, they were thorough and did a very good job on my home.
Description of Work: They replaced my caulking and cleaned the gutters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Lynette K.
02/2015
5.0
handyman service
+ -1 more
Very responsive and priced well
Description of Work: Replaced a portion of a deck board and fixed two gate latches
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
DAVID & BONNIE C.
02/2015
5.0
handyman service
+ -1 more
Gary was very methodical and did a great job...looks like new!
Description of Work: Grouting and caulking to repair shower in our master bath.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
LOREE & PAT M.
01/2015
5.0
handyman service
+ -1 more
Very good experience. Bought a big deal, he messaged within a hour regarding time I chose and work was completed within 3 days. Will definitely use this company again.
Description of Work: Repaired a loose floor tile in master bath.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1.1
Tim H.
10/2014
5.0
handyman service
+ -1 more
It went well. He cleaned up after himself and didn't take that long. He was on time and no problems at all.
Description of Work: Installed a dog door in wall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Wendy T.
06/2014
5.0
handyman service
+ -1 more
Shane was very professional and knowledgeable. He showed up on time and was able to answer all of our questions throughout the process. He had the report prepared at the end of the inspection, and went over it with us before he left. He offered many suggestions for maintenance items and pointed out some items that needed further investigation. We received the report by email that night. Housemasters did an excellent job!
Description of Work: Housemasters performed a home inspection on a 2,731 sq.ft. home, with a finished basement, and this included running a radon test.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$458
Response from HouseMasters
this is not even my company this is housemasters home inspection I do not do home inspections
Angela S.
05/2014
5.0
handyman service, plumbing
+ 0 more
The guys showed up right at 9am, just like they said they would, and jumped right in. They were very polite and professional and knocked out our problems quickly. We had to open the wall in an adjacent room, behind the upstairs cabinets, in order for them to get to the pipe. They replaced a section of older copper pipe with a new run of PEX. They verified that there were no leaks and that everything was in order. Once done with that, they repaired the hole to access the pipe and the damaged section of drywall downstairs. While Gary was doing that, his partner was pulling down the damaged drywall from our roof leak. They replaced, taped, and mudded the new drywall in no time and cleaned up. They did a great job of cleaning up, no mess left at all. Today, they had a guy come out to match the texture of our ceilings and he was in and out in less than an hour. According to my wife's text, "Ceilings look great!". We'll definitely have Housemasters back for other jobs. They were top notch, in my opinion.
Description of Work: We hired Housemasters to fix a leaking pipe in our upstairs bathroom and to repair the damaged drywall from said leak in our master bathroom. Additionally, they fixed some drywall where we had a roof leak from last winter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
La Vonne J.
02/2014
5.0
flooring contractor
+ -1 more
It is beautiful and only took a few hours! Housemasters will be my only remodeling works! Love love love him! Gary Doty is the best!!!!
Description of Work: Hardwood floor in living room!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Vincent W.
02/2014
5.0
handyman service
+ -1 more
I have had Gary complete numerous projects around my house. Everything from sump pump installation to basic electrical work. Very thorough and fair in his pricing/workmanship. Definitely will use him again
Description of Work: I have had Gary complete numerous projects around my house. Everything from sump pump installation to basic electrical work. Very thorough and fair in his pricing/workmanship. Definitely will use him again
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Vickie W.
12/2013
1.0
handyman service
+ -1 more
He answered the phone but he said he wasn’t there. I was under the impression that I would be talking to the owner himself. He never said the name of his business. He said he would have him call when he got back in. I never got a call back. At 8:45 this morning, I received a call saying he was at my house. I was surprised because we had never made an appointment. I wasn’t expecting him to come because he never called back to set up the appointment. He said he thought he had called back to make the appointment. I knew that the guy on the phone was indeed the owner based on his voice and he was able to repeat our conversation on the phone. I had him give me an estimate. He gave me an extremely expensive quote for a job that has already been started that has the majority of the materials already. I would not recommend him to others.
Description of Work: I called him yesterday to put a skirt around an RV to keep the weather out.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Response from HouseMasters
not sure what this was about she says she is in henderson tn. out of my terrirtory
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Handyman Services,
Plumbing,
Flooring Sales and Installation,
General Remodeling,
Appliance Repair,
Kitchen and Bath Remodeling,
Roofing,
Unfinished Carpentry,
Interior Painting,
Ceiling Fans,
Windows,
Siding
FAQ
HouseMasters is currently rated 4.6 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
HouseMasters accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, HouseMasters does not offer a senior discount.
Yes, HouseMasters offers emergency services.
Yes, HouseMasters offers warranties.
HouseMasters offers the following services: Remodeling, Painting, Small Repairs, Roofing, Siding, Small Handyman Jobs, Kitchen & Bathroom Remodeling, Room Additions.