Household Needs Inc

Hard to get in contact with - wouldn’t respond to texts or calls. Didn’t show up when he committed to a time

The tile on the shower is not aligned correctly. The grout on the floor is not even. The grout is not filled in correctly. The tile on the shower wall is not lined up properly, which has caused it to be uneven. He has threatened me with an email. He has faulty workmanship. He did not set an end date of service except for an end date of payment. He has threatened me with filing a lien, which can effect my financial and mortgage status. This has caused pain and suffering There was no signed contract and I asked him to provide license and bond information and he failed to provide me with the information. During the time of the workmanship he had inappropriate behavior towards me that made me feel uncomfortable. Household Needs Inc claims i breached the contract that i was never provided with. The contractor never gave me any form signed or dated, only thing provided was an invoice.

This leak had stumped 3 plumbers by that time. He pulls up, looks at it for a minute, and knew exactly what was going on. Above all, he was a REALLY nice and personable guy! We were living in a rental property at the time, and for whatever reason, my rental company decided to hire (yet another) plumber to do the job, but Joshua followed up with us several times to make sure the issue was being taken care of properly. Because of that, he has earned our business for life. I just wish our rental company would have stuck with him, but you know, it's all about those extra cents.

The initial meeting with Joshua was very pleasant and reassuring, and the estimate of $6500 was well received. A deposit of $3350 was requested and paid on May 26. Scheduling was somewhat open-ended in that he had nearly 6 weeks to complete the job (July 1 deadline). The bathroom tear-out was completed by the 2nd week, but I received a text stating that there was an unexpected need for asbestos removal - extra $950 - which I paid on June 8. No invoice was provided per my request. A week or so later I was asked to advance another $1000 of the remaining balance because a family member was in the hospital. This I declined, because little progress had been made on the overall job. I began expressing concern about when the job was going to be completed and was told that the delays were due to his other workers not showing up on time, or that they wanted to be paid in advance. I should not worry because the job would be completed on time. Next problem: we agreed to modify the bedroom flooring estimate. The floors would be sanded to remove the old carpet adhesive and then inspected to see if the original hardwood could be sealed and left uncovered. $600 was agreed upon and added to the estimate to cover this additional work. However, with less than one week to go, the foam padding had merely been scraped up and no sanding was even attempted. Due to the time constraint, I agreed to just apply linoleum to the bedroom floors as per the original plan. Multiple reminders were required to get the new lighting fixtures in the bedrooms and kitchen. The job was "completed" on June 30. On June 30, I was finally handed an e-mail receipt for the $950 asbestos "treatment." I then asked for a mailing address so that I could send the balance of the account after I could confirm what that "treatment" meant. He refused and demanded immediate payment because I shouldn't question the asbestos contractor he had been using for many years. So I paid the remaining balance of the $8050 final bill. After allowing the tenants to move in, I inspected the "completed" job and notified Joshua of some deficiencies: missing cover plate on bathroom electrical outlet; bathroom tile grout had not been sealed; new kitchen faucet had not been installed; construction trash had not been removed, etc. These problems were resolved. Meanwhile, on July 3, he was notified of a bathroom sink leak - "acknowledged and fixed." July 4, the leak was back - "Ugh...I'll look at it when I get back." July 12, tenants report that the bathroom leak is back and that the sink doesn't drain properly. At this point, I texted Joshua - "Come on, man, fix it right or call in another plumber." I will just quote the "highlight" of his 4 page text response: "what do you mean fix it right I know what the h*** I'm doing how about this you stop bugging me you call somebody else and let them fix it because my job is totally done and complete anyway you don't f***ing talk to me like that I'm not a d*** kid" After I apologized for "offending" him and suggested that there might be a crack or other defect in the new faucet, he sent a different person to look into the problem. The tenants reported back that the new guy immediately found a problem with a broken pipe which was the cause of the leak and which also interfered with the sink stopper working correctly. What more can I say. The final job turned out to be somewhat less than OK, and the overall anxiety caused by the many delays could have been avoided. However, the rudeness and total lack of professionalism in honoring the warranty cannot be ignored. What one says is one thing. What one texts or otherwise puts in writing is quite another.

Great service

unknown

unknown

Joshua is always prompt and professional. He provides value plus service. We would recommend Josh for any job.

Joshua was able to come out the same day I called, arrived when he said he would, and fixed the problem!

We are very pleased with the final bathrooms. Joshua would text pictures to me of the status or open questions since I was at work. It helped to keep the project moving smoothly. The team cleaned up every time so that it made it easier to live through the project work. The bathrooms look wonderful and we look forward to working with him on the next project.

Joshua came immediately after I called. He gave me an estimate for the work and returned the next day to complete the job. All work met my expectations.

to be there 1 day and said would be $8500.00 to replace all the sewer line or $7500.00 to just fix collaspe. Gave a $1000.00 credit from $2000.00 paid originally for $4000.00 job. Said we didnt have that kind of money we would have to figure something out and be back in touch. Found out our house is sharing a sewer line with house next door (yes house is old and on a half lot). That house has been vacant for 10 years we started looking for owner when a man showed up said he was property manager for owner,have not heard from him yet but called Household that nite 3-2013 to explain I needed money back, found owner next door and gonna try to get sewer fixed with cooperation of that owner. Spoke with Joshua who is the only employee we dealt with ever, and said return our $1000.00(household charged us $1000.00 of our original downpaymnet for bringing bulldozer out to house for one day. Waited 2 weeks finally after several conversations with joshua received a $400.00 check. Had conversatiopn with Joshua concerning Husband going into Hospital 4-5-13 for heart procedure really needed our money. He gave us the run around. Then on $-8 coming home from Heart hospital with husband went by bank to cash $400.00 check bank said contact check owner for reason check not good. Called Joshua from bank. Finally called back said check now good had to drive back to bank to cash. Called Joshua concerning other $600.00 of our money he said contact partner? What partner Joshua is the only employee I dealt with and the one I gave my check to. Thank You for any help with getting our $600.00 back from Household Needs and Joshua Dream

This problem occured in a rental house of ours on a weekend. We had another Angie's list provider out and he estimated $750.00 for the first hour and $70.00 an hour past that. We called Household Needs on a Sunday, he went right out, fixed the drain and only charged us only !40.00! His quality of work was excellent, and we will certainly use him again

They explained everything that needed to be done and pointed out a couple of things I had not noticed. They had to even out the lines since the area was jagged. They were fantastic and I would call them out again in a heartbeat if necessary.

Great/ on time/ awesome service.

The plumber was on time and reasonably priced.

The work was completed on time in a very professional manner. It was a reasonable price for the amount of work involved.

Joshua was great to work with. He went over the services to be performed in detail before, during, and after the project and made sure everything was done to my satisfaction. He was punctual and very easy to work with and highly professional.

I've used him over half a dozen times over a few years. He is professional, skilled, and charges a fair price. I can text him, and he'll text me back quickly. He is a friendly nice guy. By now he knows my plumbing system well. He works late if need be. I'd highly recommend him.

I have used Household needs for a variety of plumbing services. Joshua is a pleasure to work with and provides top notch, professional plumbing service at a very reasonable price. I would highly recommend Household Needs.

I contacted Household Needs and the gentleman was very courteous, professional and prompt. It shocked me how soon he was able to come. Normally there is a day or two wait but he was able to come the same day. He evaluated the issue, advised me of the work necessary and completed it that same day. Very satisfied with the service and price. Will definitely use this company in the future.

We were very happy with the service that Joshua performed. He arrived within hours of our phone call.