Hope Plumbing, LLC

Overpriced. Had to come back to fix dripping pipe.

They did a perfect job!

They replaced my quite old water heater. All in all a very good experience.

Fast, best price/warranty and knowledgeable.

Thanks!

Fast service

This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard. But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I am not sure which. I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks? Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I will mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater which would include a $300 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000 But do not worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks. After I told Rich I would think about the 3 quotes, I call Rheem/Richmond customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model water heater that included my error code. That is when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated? I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich diagnosis. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. The technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Unacceptable. I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to Hope and she refunds my service fee. I have completely lost trust in this plumber and business. Many other reviews here state how Hope is pricier than its competitors. If you are going to be more expensive you would better be an expert in your field and give much better service than I received. Look elsewhere.

Great service overall. Will be scheduling appointments in the future

I had a toilet and shower head installed. Installer David was the nicest guy I could have asked for and did a great job. Thank you

Richard was awesome to work with. Was able to explain how he was going to fix the items I needed and laid out different pricings up front

Kudos to the company and technicians

Very honest and fair pricing and very professional work laid out what entire job would cost and gave me multiple options. Would recommend Hope over the big name companies and day. Really enjoy having good fair companies that care about doing a great job doing work on my house. Best out there in my opinion. Also came same day to do work without charging me outrageous pricing to do so. Thanks Hope Plumbing and will definitely use for all future plumbing needs.

Next day appointment. Quality service. Friendly staff. Will definitely use again!

I actually had my service over a three day period. The first day, a Tuesday, my drains were cleared. It was fast and quick!! The second day, my water heater was replaced and plumbing that was cast iron was replaced with PVC. I’m extremely happy with the professional grade of repair that was completed. I want to thank the repair people for outstanding work!! Saide was my first tech who worked on the drain and took pictures for the next crew for the water heater. Nate Joyce and his helper, Terry came by for the water heater. Again, awesome job!

Did a good repair, but will have to make a return trip because they uncovered another issue

He did good job and I am 100% satisfied with his work.

Came out same to inspect my water heater and replaced it that day.

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Very professional and honest. He worked very quickly to fix the problem and did a great job. He was wiling to answer all my questions. Iâ m definitely going to use this company again.

Alex P. was very prompt, professional and fixed all my drain issues. Definitely will use them again.

Great experience!

Fast, friendly service.

Excellent work and customer service.

Review would have been higher but I had to call them back out for minor leak