HOOSIER GLASS

I have always bought my glass tops from Northside Glass. I had a glass top break, and called them to replace it. A few days later, I had Siri call Northside Glass again to place another order because my daughter is moving and needs glass tops too. Siri made the call and I ended up getting Hoosier Glass. I wasn?t aware that I got set to the wrong company, so I placed the order and paid for the order. When I go to Northside Glass to pickup the order, I find out that they've only done the one piece of glass for me so I went home to check the receipt. I asked Northside Glass how much they would?ve charged, and the prices were about half of Hoosier Glass?s price. I had to go out of my way, and I spoke to a Manager of Hoosier Glass named Dwayne about the pricing difference between them and Northside Glass. I asked if they would adjust the price. They said no; they wouldn?t do that. He didn't even act like he wanted to talk to me. The price difference was over half. Northside Glass would?ve only charged me $343.00 for the whole order. Hoosier Glass was rude over the phone, and in person. I would steer clear of them.

Came home to find a broken window in a back bedroom. Broken glass everywhere and a brick in the bedroom and dog with blood on her face (not her blood, but the perpetrator's). Took the window pane in to Hoosier Glass rather than have them come out for a service call (fee was more than I could afford). The fee if I took in it myselft was much less! Due to the Thanksgiving holiday coming up it took a couple days longer to receive the repaired window back, but it was done by the date they gave me. While reinstalling the window pane I noticed that the work was good quality. To be honest, the repaired window seemed to be better than before it was broken. Although this was the first time I used their services, I've heard for years of their reputation. I will definately use them again should the need arise.

The price was reasonable. The same person who gave the estimate did the work. He was an expert and they are a very organized company.

VERY UNRESPONSIVE - DID NOT RESPOND TO VOICE MAIL ON SEVERAL DIFFERENT OCCASIONS. DID NOT RESPOND TO PAGE. WHEN FINALLY CONTACTED, WAS TOLD THAT ESTIMATOR COULD NOT COME UNTIL ONE WEEK LATER. DID NOT ACT AS THOUGH COMPANY WAS INTERESTED IN WORK. WAS TOLD THAT THIS COMPANY DOES GOOD WORK. HOWEVER, THE INITIAL IMPRESSION THAT THEY MADE WAS VERY POOR.

GLASS WAS MISMEASURED BY ESTIMATOR AND HAD TO BE RE-ORDERED. WORK WAS PAID FOR BY COMPANY THAT BROKE THE WINDOW.