About us
Business highlights
69 years of trusted experience
Services we offer
Reviews
3.943 Reviews
Showing 1-25 of 43 reviews
Raymond K.
07/2017
appliance sales
+ -1 moreA's for everything. They are bankrupt and not even in business any more.
Description of Work: appliance sale.
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Yes, I recommend this pro
Lynna L.
01/2017
appliance repair, small appliance repair, appliance sales
+ 1 moreHHGregg has the ugliest After-sale Customer Service I have ever encountered. Obviously they do not care about monitoring or controlling their service providers.
Description of Work: I purchased a 5 year protection plan on appliances I purchased in Dec, 2012. The dishwasher developed a problem on 12/26/2016. I telephoned the Call Center and was informed that the earliest service call was 10 Jan 2017. Obviously, this was unacceptable as HHGregg told me how wonderful their extended warranty service was and how quickly the Service Center responded. As you will soon learn, all lies. I personally telephoned Percy's Repair on 26 Dec 2016 and left a message. I NEVER received a return call. I was told the service provider (Percy's Repair) would telephone me the evening before and provide a time slot for my repair. On January 9, 2017, I never received a call from Percy's Repair. On Jamuary 10, 2017 I telephoned the Call Service Center again and asked for a time slot. The customer service center told me I had to telephone Percy's Repair myself. I informed the Customer Service person that Percy's never returned my last phone call, and they apologized by said they could only send an email to Percy's Repair and that someone would call me back. Two-and-one-half hours after my first call on 10 January 2017, I telephoned the Customer Call Center once again and was told that they could not help me. I informed the Call Center that Percy's never returned my original call and that I needed a time slot as I was traveling. The Call Center apologized by said they could not help me.
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$630
WAYNE T.
09/2016
appliance sales
+ -1 moreIt was miserable. Once HH Gregg Fine Lines got the credit card number, the support was nil. Problems that continued from June to September were a warming drawer front and handle that weren't ordered as requested, and an interface replacement for the downdraft that was received damaged - twice. The contract with the sales associate for HH Gregg Fine Lines was signed in May but upon installation in July it was discovered no warming drawer front was ordered, the wrong knobs on all of the appliances were ordered and installation didn't include the range downdraft - even though there was a charge. An $8,000 double oven didn't work on installation but the customer was told to follow up with the manufacturer on their own - again no support from Fine Lines. In September the front of the warming drawer was finally installed after escalation. Still waiting for the downdraft range trim kit.
Description of Work: As a part of a major kitchen remodel, we needed to source Wolf, Best and Kitchenaid products. We wanted to give local suppliers the business so decided to give HH Gregg Fine Lines the business to provide double wall ovens, 36" range top, downdraft with inline blower, microwave and warming drawer.
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$25,000
JANET O.
03/2016
appliance repair, appliance sales, tv sales
+ 1 moreThe purchase process went very well, and Anthony Lovett was knowledgable and professional. The scheduling for delivery went smoothly too, although I would prefer to select a narrower time frame than all day. On delivery my installer had not been trained in the installation of my particular washing machine so an additional service call will be required. After that happened the installer asked if I had purchased an open box refrigerator. HH Gregg has sent me a dented floor model. When I refused it I was offered $200 off. No way. Now I have to take additional time off for another all day delivery window. This has been a completely frustrating experience and a total disappointment.
Description of Work: Sent an untrained installer and also sent a floor model refrigerator rather than a new one.
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$8,500
Donna T.
09/2015
appliance sales
+ -1 moreAt first I was told refrigerator would be delivered the next day. As I was walking out the door, I was told that refrigerator was not in stock and that salesman would call me with a delivery date. Did not hear anything for a few days so I called about delivery date and told it was scheduled for Friday. I was not available for Friday delivery, so it was scheduled for Saturday. Called HH Gregg at 0930 on Saturday regarding delivery time and was told that refrigerator was not in stock, it was in Kentucky and that salesman was supposed to notify me. I asked that order be canceled.
Description of Work: I purchased a refrigerator on Thursday, August, 2015.
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$2,100
SUE & DAVID S.
05/2015
appliance repair
+ -1 moreIt went well we are pleased with the work.
Description of Work: They install a garbage disposal and re leveled an over and replaced a screw that fell out of the dishwasher.
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Yes, I recommend this pro
BARBARA P.
11/2014
appliance sales
+ -1 moreAll the people I dealt with were excellent, the store was clean, but their delivery was terrible. They don’t give you an option for what time of the day you want it delivered and then there were couple of times that they didn’t show up at the time they said they would be here. In fact one day they had to reschedule because I was the last one on their delivery and I had already waited four hours for them and they had to reschedule for another day.
Description of Work: I’ve purchased appliances from HH Gregg.
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Yes, I recommend this pro
$5,000
Scott G.
10/2014
appliance repair, appliance sales
+ 0 moreHH Gregg sold my family an extended warranty for a washer 3 years ago. The washer failed during the warranty period. As it turns out HH Gregg outsources the repair to A&E factory Services. It took attempts just to get HH Gregg/A&E Factory Services to examine the washer. We are currently on the 2nd scheduled trip to repair the washer. If they meet their scheduled appintment for next week it will have taken 3 days short of a month to complete the repair. HH Gregg sold the extended Waranty but when you contact them they pass the responsibility on to A&E Factory Services and when you complain to A&E Factory Services they suggest if you want to file a complaint then contact HH Gregg. It's a never ending circle with neither party helping the consumer. But the time everything is handled we'll have another $200-250 tied up laundromat expenses plus the expense of the $200 extended warranty. The bottom line is that what originally turned out to be a good decision to purchased the extended Waranty will end up being almost a wash financially because of both company's poor handling of the Waranty clain.
Description of Work: Samsung front load washer repair under extended warranty
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$200
Phyllis S.
03/2014
appliance sales, home theater design, tv sales
+ 1 moreAfter several discussions with our sales person, we purchased a flat screen tv that has been perfect for our family. When we left the store around 7 pm we discovered we had a flat tire. There was a problem with the mechanism that lowes the spare tire. At least 4 HHGregg employees came out to assist us. We were so impressed with their unsolicited willingness to help us. We were happy with the service and the price.
Description of Work: We wanted to purchase a flat screen television but had very little knowledge about the different types of technology. Our sales person was very helpful in explaining the pros and cons of plasma, LCD and led screens.
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Yes, I recommend this pro
$450
margaret T.
03/2014
appliance sales
+ -1 moreon time delivery salesman very helpful
Description of Work: bought and delivered upright freezer
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Yes, I recommend this pro
$600
robert V.
01/2014
appliance repair, appliance sales, small appliance repair
+ 1 moreThey were punctual, they were on time, and they asked me if I wanted to have the stove taken out or keep it. I let them take the stove away because I didn't have any use for it, it didn't work. They seemed to care about my home, they put slippers on their feet, and made sure they didn't track any mud. Their price is comparable to other places. Nothing's too expensive anymore. As far as could I get it cheaper somewhere else? Probably not.
Description of Work: The last time we used Hh Gregg was when they serviced my microwave, but we bought a stove from them 2 years ago. 6 months in, I had an issue with the door so they came out and fixed the door, and then the mother board went down on it, and then they gave me a refund to go back and get a totally different stove.
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Yes, I recommend this pro
$2,100
Joyce A. H.
06/2013
appliance sales
+ -1 moreThey were very helpful. We did install it ourselves. We purchased a 5 year service agreement just in case. As soon as they received the dishwasher in their warehouse they called us to pick it up. It has been a wonderful experience ever since. It is blissfully quiet.
Description of Work: I walked in and picked out a model of dishwasher. (Whirlpool Gold Series) All of my questions were answered. I knew exactly what I was getting into because I recently had a bad experience with a high end model store.
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Yes, I recommend this pro
$872
Nancy T.
05/2013
tv sales
+ -1 moreThey would not come down on the price of the TV at all. I like the TV but I think they could have given me a little bit of a discount. Also the salesman made me feel like I was being rushed in a way. I do like the TV so far, but I probably should have waited and went somewhere else; bought locally where the people are friendlier in a smaller town. No one offered to help us out with it, either.
Description of Work: I purchased a TV.
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$580
Randy & Debbie G.
02/2011
appliance sales
+ -1 moreHH Gregg did not honor our contract on the set of appliances we bought in 2006. I've had nothing but a hassle trying to get them to fix our appliance. They have two different providers now depending on when you purchased the appliance. I called the store and they gave me a big hassle over the situation. I've had more than one problem with HH Greg as far as buying contracts with them and they didn't own up to the agreement. The contract specifically stated if you don't use this agreement within a specific time frame they would refund your money. But, they at best wanted to pro rate it which is not what the contract states. I had to go to the state's attorney generals office and better business bureau to get the issue resolved.
Description of Work: We purchased a washer and dryer from HH Gregg along with an extended contract that included repair work if needed.
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$1,800
Randy & Debbie G.
02/2011
appliance sales
+ -1 moreWe were not happy with them and we had nothing but a hassle trying to get somebody out. They have two providers and the contractors and we had to run around with those people and there was no one that had any information. We called the store and they made a big hassle over it, so we are not too pleased with them. We spent probably about $1800 on that service. We had more than one problem with them as far as buying contracts from them and them not honoring the agreement. It was not just this most recent situation, but in the past as well when my wife and I purchased an extended agreement. It is specifically said that if we don’t use this agreement within a time-frame they would refund all our money, but what they wanted to do was to was to pro-rate it and that is not what the contract had said at all. We had to go to the state attorney’s office and Better Business Bureau to get some satisfaction. I contacted them about three times and the last time was last Thursday.
Description of Work: My wife and purchased a washer and dryer from Hh Gregg in 2006 along with which we bought an extended service contract if the equipment broke down. The last time we contacted them for the contact service was last week.
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$1,800
Randy & Debbie G.
02/2011
appliance sales
+ -1 moreWe were not happy with them and we had nothing but a hassle trying to get somebody out. They have two providers and the contractors and we had to run around with those people and there was no one that had any information. We called the store and they made a big hassle over it, so we are not too pleased with them. We spent probably about $1800 on that service. We had more than one problem with them as far as buying contracts from them and them not honoring the agreement. It was not just this most recent situation, but in the past as well when my wife and I purchased an extended agreement. It is specifically said that if we don’t use this agreement within a time-frame they would refund all our money, but what they wanted to do was to was to pro-rate it and that is not what the contract had said at all. We had to go to the state attorney’s office and Better Business Bureau to get some satisfaction. I contacted them about three times and the last time was last Thursday.
Description of Work: My wife and purchased a washer and dryer from Hh Gregg in 2006 along with which we bought an extended service contract if the equipment broke down. The last time we contacted them for the contact service was last week.
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$1,800
Brian D.
12/2010
appliance sales
+ -1 moreGreat process. Had the oven removed at the time of measuring estimate, as we knew the enclosure had to be modified. Some delays in getting modifications, but were done well in the end. While waiting for oven to arrive, dishwasher was subject to recall so that was added to my purchase. The Fine Lines sales person, and installers were especially courteous and professional. Experience might or might nor vary outside of Fine Lines division...
Description of Work: Replaced double electric oven and dishwasher via "Fine Lines" division of HH Gregg.
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Yes, I recommend this pro
$2,900
John R.
09/2009
appliance sales
+ -1 moreThey were very good, very professional and I was impressed. They delivered when they said they are going to deliver. They did a nice job of delivering it and setting it up. They were also very good about explaining things and answering any questions that I had.
Description of Work: I bought a refrigerator from them.
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Yes, I recommend this pro
Sharon E.
10/2008
appliance sales
+ -1 moreWe were very pleased. The salesman, Mark Cosgrove , was very knowledgeable and because we both bought dishwashers he extended us an additional discount.
Description of Work: My daughter and I bought dishwashers.
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Yes, I recommend this pro
LESLIE & Brian O.
10/2008
appliance sales
+ -1 moreTried to sell more expensive appliances. Once the sell was made the salesman didn't want to answer questions or get the problem fixed. All my other experiences have been great at HH Gregg. I do believe that the salesman no longer works there. And HH Gregg did fix the problem.
Description of Work: Sale of home appliances.
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$3,000
shirley B.
09/2008
appliance sales
+ -1 moreThey had limited choices and the salesman was average. He didn t offer to look up other models for us and seemed distracted.
Description of Work: Price shopping for cook tops.
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Yes, I recommend this pro
JUDY P.
08/2008
appliance sales
+ -1 moreThey were very good. They did a very good job. They were very punctual and timely. They were very professional and they were very friendly. They did damage one drawer, but they replaced it.
Description of Work: We purchased a fridge, microwave, cooktop, and others.
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Yes, I recommend this pro
$7,000
JANICE & JIM W.
05/2008
appliance sales
+ -1 moreIt went pretty good. They didn't measure right the first time but they did come back and fix the problem. There was a problem with the oven top later but they did come and fix it. It did take a few calls but they did. They are all different stores so it may take time to find the right one.
Description of Work: They sold us an oven with a cook top. They gave us a referral to a firm to install it.
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Yes, I recommend this pro
$3,000
Dianne M.
01/2008
tv sales
+ -1 moreStopped into HH Gregg on a Friday afternoon. Had done research on what type of TV we wanted to get. Would have purchased from another store, but they had no delivery service, or access to hook me up with a delivery service. So, took all my other store information to HH Gregg and they had the exact TV I was looking at at $250 more. The salesman spoke to his manager, and they agreed to meet the price from the other store. I had also looked at stands on the internet and they had the stand there in the store. The only difference was the extended warranty, which I purchased and felt was necessary in case something would go wrong. The salesman asked me if I could take delivery the next day! I did. The delivery guys were very knowledgeable and moved my TV's around in the house, finished assembling the stand we almost had done, and got everything set up in about 40 min. This included showing us how to work everything. Very pleased with this $60 delivery and set up.
Description of Work: Purchased a new flat screen TV and stand.
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Yes, I recommend this pro
$2,400
Brenda R.
11/2007
tv repair
+ -1 moreThis company was not responsible to my belongings or to my financial loss. I am not a multi-million dollar company that replaced my TV with ease. I had to work hard and believe me, as I thought long and hard about how HH Gregg took great care to lose my TV. Then great care is not telling me they lost it. Then great care in making me pay for their mistake. I have no faith in this company anymore or their management. My family use to be able to enjoy shopping there. We came from a long family history of loving this company to now being able to say HH Gregg is just like all of the rest. It is all about money and profit not the customer and reputation the way it use to be.
Description of Work: I needed a $400 Toshiba TV (that was around 1 year old) repaired at HH Gregg, it would be $95 to tell me what was wrong. They indicated it needed a part and the part would be ordered. Over a three year period I was contacted about once every 7 or 8 months to tell me the part was in the ocean on a boat. I was very frustrated. No solutions were offered other then wait. Eventually I hadn't heard anything. I phoned and the management told me they were unable to find my order. I gave them all of my paperwork information. They tracked it. They said since it had been so long since the TV was in repair that they would only offer me a settlement amount. HH Gregg should be ashamed of themselves. I not only lost a TV. But I lost my faith in this company. Now if I purchase here I know there is no GOOD customer service. I received an amount of money from HH Gregg that was like take it or leave it. It only covered the $95 and basic gas to go pick up the check.
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$95
- 1(current)
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Contact information
8921 Us 31 S, Indianapolis, IN 46227
Service hours
Sunday:
11:00 AM - 7:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 9:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
TV Sales,
Appliance Repair,
TV Repair,
Appliance Repair - Small,
Phone Sales,
Stereo and Home Theater Systems
FAQ
Hh Gregg is currently rated 3.9 overall out of 5.
Sunday: 11:00 AM - 7:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
No, Hh Gregg does not offer free project estimates.
No, Hh Gregg does not offer eco-friendly accreditations.
No, Hh Gregg does not offer a senior discount.
No, Hh Gregg does not offer emergency services.
No, Hh Gregg does not offer warranties.
Hh Gregg offers the following services: Appliances & electronics, video, home audio, cameras & camcorders.
Contact information
8921 Us 31 S, Indianapolis, IN 46227
Service hours
Sunday:
11:00 AM - 7:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 9:00 PM