Heartwood Enterprises Inc

THEY GAVE ME A VERY DETAILED ESTIMATE. WE HAD A SMALL PROBLEM WITH THEM INSTALLING THE WRONG DOOR KNOB (INCORRECT MODEL) THEY TOLD ME THAT IT WAS THE MANUFACTURER'S ERROR. THE WORKMEN WERE VERY EFFICIENT AND ONE OF THEM CAME LATE IN THE EVENING TO MAKE A CORRECTION. I HAD A DOME ENTRANCE AND THEY HAD TO FILL THAT IN AND MAKE IT A SQUARE ENTRANCE TO FIT MY SQUARE DOOR. THE GIRL WHO ANSWERED THE PHONE WAS A DELIGHT TO WORK WITH. I AM VERY SATISFIED WITH THEIR WORK.

HAD ISSUES WITH SEVERAL DOORS STICKING, NOT CLOSING PROPERLY, BROKEN SEALS, AND BROKEN SWEEPS IN 15 YEAR OLD HOUSE. THEY WERE ONE OF THE FEW COMPANIES, WHO WOULD ACTUALLY MAKE REPAIRS TO EXISTING DOORS AND NOT TRY TO SELL YOU ALL NEW DOORS. HEARTWOOD WAS RESPONSIVE AND THE WORKER KEPT THE AREAS CLEAN. HE ALSO TOOK THE TIME TO SHOW ME THE PROBLEMS AND HOW HE FIXED THEM. THE PRICE SEEMED A LITTLE HIGH, BUT IT WAS A LOT CHEAPER THAN BUYING ALL NEW DOORS.

KURT WAS DILIGENT IN HIS WORK, VERY POLITE, HONEST, AND SEEMINGLY QUITE SKILLED! WE HAVEN'T HAD RAIN YET TO TEST THE REPAIR, BUT I FEEL CONFIDENT THAT KURT KNEW WHAT HE WAS DOING. THE B FOR PHONE CALLS HAS TO DO WITH THE FACT THAT WHEN I FIRST CALLED, SOMEONE TOOK A MESSAGE. 24 HOURS LATER NO ONE HAD CALLED ME BACK, SO I CALLED AGAIN TO SCHEDULE THE APPOINTMENT. ABOUT A WEEK LATER MY FIRST MESSAGE WAS RETURNED. HOPEFULLY THIS WAS JUST AN UNUSUAL MISS.

THEY ARE GREAT! VERY TIMELY, CONSIDERATE, AND DID EXACTLY WHAT THEY SAID THEY WOULD DO.

CONSISTENTLY FRIENDLY WORKMEN, EXCELLENT QUALITY, AND I AM HAPPY WITH THE RESULTS.

THE REPRESENTATIVE WAS SOFT SPOKEN AND WORKED STEADILY UNTIL FINISHED. THE 2 DOORS THEY REPAIRED HAVE NEVER, EVER WORKED SO WELL. I'D HIRE THEM AGAIN IN A MINUTE IF NEEDED.

THEY ARE VERY PROFESSIONAL, FROM THE RECEPTIONIST TO THE FINAL WORKMAN. VERY GOOD TO WORK WITH AND VERY RESPONSIVE TO ALL INQUIRIES. RETURN CALL VERY QUICKLY. I WILL DEFINITELY USE THEM AGAIN.

KURT WAS TERRIFIC. QUIET AND UNASSUMING. VERY FOCUSED ON THE JOB.

THEY WERE VERY NICE. THE WORK WAS JUST OK BUT, THE WORKMAN WAS VERY PLEASANT TO BE AROUND. ALSO, THEY LOOKED AT MY FLOOR AND SAID WHAT WAS WRONG WITH IT, BUT THAT THEY PROBABLY COULDN'T FIX IT. THEY REALLY AIM TO PLEASE.

THEY WERE PROMPT AND CLEAN, THEY WORKED QUICKLY AND THEY STUCK TO THEIR ESTIMATE. I WAS REALLY SATISFIED WITH THEM AND I WOULD HIRE THEM AGAIN.

HE EVEN DID MORE WORK THAN I HAD REQUESTED AND VOLUNTEERED TO DO IT. I FELT SAFE WITH HIS BEING HERE. WE WILL USE HIM AGAIN SOON. WE RECOMMEND THIS COMPANY HIGHLY.

THERE WERE SOME DELAYS BUT THE WORK QUALITY IS GOOD.

NOBODY ELSE COULD FIGURE OUT WHAT WAS WRONG WITH IT. IT DIDN'T TAKE THEM LONG TO DIAGNOSE. THEY THEN FIXED IT RIGHT AWAY. I RECOMMEND THEM.

I ORDERED A CUSTOM DOOR FROM THEM. I WANTED A FULL VIEW SCREEN DOOR. THE SALES REP ASSURED ME IT WOULD BE EXACTLY WHAT I WANTED. WHEN THEY INSTALLED THE DOOR, THE INSTALLATION REQUIRED A 3 INCH BAR BEING PLACED ACROSS THE SCREEN WHICH MADE IT NOT FULL VIEW (EVEN THOUGH HE SAID IT WAS STILL FULL VIEW...) I ALSO QUESTIONED THE QUALITY OF THE PRODUCT BECAUSE IT SEEMED FLIMSY, THE PLASTIC BRACKETS DIDN'T LOOK AS THOUGH THEY WOULD HOLD THE PANEL IN PLACE. HE OFFERED TO GET A DIFFERENT TYPE OF BRACKET FROM A DIFFERENT DOOR AND I AGREED. LATER THAT NIGHT, MY DOG WAS PAWING AT THE DOOR AND THE PANEL SLIPPED, HER PAW GOT STUCK IN IT LIKE A MOUSE TRAP. IT COULD HAVE BEEN MY 6 YEAR OLD SON. I'M WILLING TO COMPROMISE BUT NOT ON SAFETY. I WOULD LIKE A REFUND, BECAUSE THEY HAVE NOT OFFERED A SATISFACTORY RESOLUTION. THE DOOR IS OF POOR QUALITY AND NOT WORTH THE COST.

I THOUGHT THEY WERE EXCELLENT. THEY CAME OUT AND GAVE ME AN ESTIMATE. IT WAS A SPECIAL ORDER AND THEY SAID IT WOULD TAKE SIX WEEKS. IT TOOK SIX WEEKS, THEY GAVE ME A CALL, CAME AND INSTALLED IT. THEY DID A MARVELOUS JOB AND EVERYTHING IS FINE. THE DOOR FITS PERFECTLY. WE HAD ANOTHER ESTIMATE AND THEIR PRICE WAS FINE. I PREFERRED DOING BUSINESS WITH HEARTWOOD.

HE CAME OUT AND TOLD US THERE WAS NOTHING WRONG WITH THE WINDOWS.

GOOD EXPERIENCE OVERALL. BOB @ HEARTWOOD (SALES) IS VERY POLITE AND NOT AT ALL PUSHY. TIM (INSTALLATION) IS METICULOUS, DID GREAT WORK, AND IS VERY POLITE. THE FACTORY SHIPPED THE WRONG GLASS PANE FOR THE NEW STORM DOOR, WHICH DOES NOT APPEAR TO BE HEARTWOOD'S FAULT. THEY WERE APOLOGETIC AND DID NOT ASK US TO PAY THE BALANCE UNTIL THE CORRECT PANE ARRIVES. I GAVE THEM AN 'A' FOR PRICE EVEN THOUGH I DIDN'T HAVE A LOT TO COMPARE IT TO. THEIR INSTALLATION WORK LED ME TO GIVE THEM THE BENEFIT OF THE DOUBT. ONE THING THAT BOTHERED US SLIGHTLY WAS THAT WE CALLED ABOUT ONE MONTH AFTER ORDERING AND FOUND OUT OUR DOOR HAD ALREADY BEEN IN-HOUSE FOR SEVERAL DAYS BUT THAT THEY JUST HADN'T CALLED US TO MAKE INSTALLATION ARRANGEMENTS. WE WOULD HAVE LIKED TO HAVE BEEN NOTIFIED RIGHT AWAY WITHOUT HAVING TO FOLLOW UP. PERHAPS A MINOR POINT.

HE DID A WONDERFUL JOB. THE DOOR FITS BETTER NOW AND HAS A BETTER SEALTHAN IT EVER HAS.

THE WINDOW WAS TO BE COMPLETED IN THREE TO FOUR WEEKS. THERE WERE TWO PREVIOUS INSTALLATION ATTEMPTS THAT WERE MARRED BY MIS-MEASUREMENTS AND POOR WORKMANSHIP, AS WELL AS FAULTY INSTALLATION. THE ERRORS RESULTED IN A NINE TO TEN MONTH DELAY UNTIL COMPLETION. DUE TO THE HASSLE WE ASKED FOR A SUBSTANTIAL PRICE ADJUSTMENT, BUT THEY WERE UNRESPONSIVE TO OUR REQUESTS (THE WINDOW DISTRIBUTION CENTER OFFERED A DISCOUNTED AMOUNT EQUAL TO THE COST OF THE TRIM - $200).

THE TECHNICIAN ASSIGNED TO US WAS EXTREMELY PLEASANT, PROFESSIONAL AND COMPETENT. WE WOULD NOT HESITATE TO USE THIS FIRM AGAIN.

VERY PLEASANT TOO WORK WITH. BOTH PERSON SCHEDULING AND PERSON WHO DID THE WORK WERE PLEASANT AND PROFESSIONAL.

GIVE THIS COMPANY A SHOT AT YOUR BUSINESS. YOU SHOULD BE PLEASED.

THE MAN ARRIVED PROMPTLY. HE HAD A VERY STRONG ODOR ON HIS BREATH. HE STAYED IN MY HOME FOR OVER AN HOUR. WE DISCUSSED LOTS OF OPTIONS AND THEN HE WAITED AN EXTRA 10 MINUTES FOR A RAINSTORM TO PASS OVER BEFORE LEAVING. HE HAD TOLD ME HE WAS A BACHELOR, AND WAS WILLING TO COME BY ANYTIME IN THE EVENINGS IF THAT WOULD BE CONVENIENT TO MEET / DISCUSS THE ESTIMATE HE WOULD BE PREPARE WITH BOTH ME AND MY HUSBAND. WE HAVE NEVER HEARD BACK FROM HIM REGARDING THE ESTIMATE - IT HAS BEEN 2 1/2 MONTHS . WE HAVE NOT CALLED TO FOLLOW UP BECAUSE WE LOST CONFIDENCE IN THE SERVICE THAT HEARTWOOD WOULD PROVIDE - CONSIDERING SEVERAL FACTORS INCLUDING HE DID NOT FOLLOW UP AS HE SAID HE WOULD WITH AN ESTIMATE.

I CANT GRADE THE PRICE BECAUSE I HAD THEM DO MORE THAN WHAT WAS ON THE PROPOSAL. IM EXPECTING BILL TO BE MAILED. THEY GUYS WHO DID THE WORK WERE NICE AND DID A GOOD, METICULOUS JOB OF PICKING UP AND DISPOSING OF ANY DEBRIS.

WOULD CONTACT AGAIN WHEN WE DECIDE TO GO WITH DOORS.