H H GREGG APPLIANCES

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Our 15-20 year-old Maytag washer quit working on Tuesday. The cause was diagnosed on Friday as a worn-out motor, which is no longer stocked. Saturday morning we were at HH Gregg when they opened. Jennifer Weiberg showed us the models available, mentioning the attributes and virtues of each, then introduced us to their price guarantee software, which was really neat. The software compares prices for the chosen model at all the major retailers, and H H Gregg matches the lowest price. We'd completed the purchase by 10:30, with delivery scheduled for the next day, Sunday. The installers called ahead, and were here on time. Within half an hour, they'd removed the old washer, and installed and tested the new one.

For one thing, H.H. Gregg sent over the wrong washer and dryer set. I ordered a Whirlpool washer and dryer set. When this other set arrived, the name was covered with tape. I asked one of the delivery men if I was getting a Whirlpool and he said yes. When the delivery men left I removed the tape on each and discovered I had a Maytag. I called and spoke to a manager, who assured me that the right set would be delivered sometime next week. It ended up taking H.H. Gregg two weeks to deliver the right set. I am still waiting for the paperwork to be corrected. I asked for a Protection Service Plan for the Whirlpool, and the PSP shows up on the receipt for the Maytag set. I am at this point extremely disappointed in their service due to the original mistake made and the paperwork error. Update: I spoke to another salesperson today, and finally got the problem resolved. A mistake that was made on Aug. 27, 2013 was caught by me and I had to aggressively pursue H.H. Gregg management to get the problem fixed on Oct. 15, 2013. The former manager kept telling me that the problem was fixed and she had sent the corrected paperwork in the mail.

They gave us a good price for the refrigerator. The delivery personnel were very helpful. They got the refrigerator in without scratching anything.