GLASS DOCTOR OF INDIANAPOLIS

It went well.

Good work ....

Excellent in allaspects

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Fine.

I WAS VERY PLEASED WITH THE JOB. I CALLED THEM ON A BUSY MONDAY MORNING, AND THEY MADE TIME FOR ME IN THEIR SCHEDULE AND WORKED ME IN THAT SAME DAY. THEY CAME TO MY WORK AND REPLACED THE WINDOW RIGHT IN THE PARKING LOT OF MY OFFICE. THE GENTLEMAN WHO CAME OUT WAS VERY COURTEOUS AND WORKED EFFICIENTLY TO GET THE JOB DONE IN TIME FOR ME TO LEAVE FOR THE DAY. I HAD INITIALLY CALLED HARMON AND THREE OTHER AUTO GLASS PLACES ON THE LIST, AND HARMON'S PRICE WAS SIGNIFICANTLY BETTER THAN THE OTHER THREE PLACES I CALLED. I WAS VERY SATISFIED WITH THE EXCHANGE AND WOULD RECOMMEND THEM TO OTHERS.

FRIENDLY OVER THE PHONE AND SERVICE WAS COMPLETED WHILE I WAITED. NO ISSUES ENCOUNTERED.

THOUGH IT TOOK MULTIPLE CALLS TO MORE THAN ONE OFFICE PERSON, THEY DID GET THE SATURDAY APPOINTMENT SCHEDULED. UNFORTUNATELY, NOBODY WAS AT THE SHOP WHEN WE ARRIVED 10 MINUTES BEFORE THE APPOINTMENT OR FOR THE NEXT 30 MINUTES. WHEN WE CALLED WE GOT THE NATIONAL OFFICE WHO COULD NOT CONTACT ANYBODY. THE OFFICE WAS SUPPOSED TO BE OPEN ON SATURDAY A.M. ANYWAY, BUT NOBODY WAS PRESENT. WE DID GET A CALL WITH AN APOLOGY FOR THE MISSED APPOINTMENT.

I CALLED NUMEROUS TIMES TO GET THEM TO COME BECAUSE I COULD NOT DRIVE MY CAR IN ITS CONDITION. THEY CAME VERY LATE AND SAID COULDN'T DO THE WORK. I CALLED BACK AFTER DARK AND THEY SAID THEY COULDN'T REACH ANYONE FOR ME EVEN THOUGH THEIR AD SAYS THEY ARE RADIO DISPATCHED. THEY FINALLY ARRIVED AGAIN THE NEXT MORNING AND DID THE WORK. THEY DID TAKE OFF A DISCOUNT FOR MY INCONVENIENCE. I WAS VERY DISAPPOINTED. THERE IS STILL SOME GLASS INSIDE THE DOOR THAT THEY DIDN'T GET, SO I HAVE TO TAKE IT BACK. I MIGHT USE THEM AGAIN IF THEY WILL KEEP BETTER TRACK OF THEIR CUSTOMERS. I WOULD GIVE THEM ANOTHER CHANCE. UPDATE: WE SET UP AN APPOINTMENT TO SOLVE THE PROBLEM. THIS VISIT THEY WERE QUICK, COURTEOUS, NICE. I AM STILL NOT PLEASED WITH THE INITIAL WAY THEY HANDLED THE SITUATION BUT I AM PLEASED WITH THE FOLLOW-UP. THERE WERE NO PROBLEMS WHEN I CALLED BACK THIS TIME.

GLASS WAS SHATTERED. HARMON REPLACED IT. BROKEN GLASS WAS STILL DOWN THE WINDOW SLOT RESULTING IN SCRATCED GLASS WHEN OPERATED. I CALLED AND THEY CAME OUT IMMEDIATELY TO FIX THE PROBLEM.

COMPANY OVERBOOKED THEIR WORK ON THE DAY THEY WERE TO BE AT MY HOUSE. I TOOK AN AFTERNOON OFF TO WAIT FOR THEM AND THEY NEVER SHOWED UP OR CALLED. HAD TO WAIT 2 EXTRA DAYS FOR MIRROR TO BE REPAIRED. ACTUAL WORK WAS WELL DONE.

HE WAS A PROFESSIONAL, COURTEOUS, AND CLEANED UP EVERYTHING. I RATE THIS COMPANY HIGHLY.

I WAS VERY PLEASED WITH INITIAL SERVICE OF REPLACING WINDSHIELD AT MY OFFICE. HOWEVER, I STARTED HEARING A WIND SOUND AROUND THE WINDSHIELD. I TOOK IT IN TWICE TO HAVE THEM WORK ON IT - THEY NEVER FOUND AN AIR LEAK. TONY DID GO ON TEST DRIVE WITH ME BUT NEVER SOLVED THE PROBLEM OF THE SOUND.

VERY EFFICIENT. CLEANED THE WINDOWS. IT STARTED RAINING AS HE WAS DOING THE WORK. BUT HE CAME RIGHT BACK WHEN IT STOPPED. WE WERE VERY PLEASED.

THEY DID A WONDERFUL JOB, HE ALSO FIXED A DOOR THAT WE DIDNT EVEN KNOW WAS BROKEN. THEY ALWAYS DO A NICE JOB!!!!

FIXED WHILE AT WORK, GOOD JOB, VERY PROMPT.

MADE A MESS AND DID NOT WANT TO CLEAN UP. TOOK WINDOWS OUT WHICH CHIPPED PAINT ON WOODWORK ETC. NOW I NEED TO RE-PAINT THAT AND IT WILL COST ME MORE MONEY.

ORDERED PART, SAYING IT WOULD COME IN 2 - 3 DAYS. AFTER A MONTH, MEMBER PHONED AND WAS TOLD THE WRONG PART HAD BEEN ORDERED . EMPLOYEE CURSED AT MEMBER ON THE PHONE.