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GENTLE TOUCH CLEANING

House Cleaning

About us

My name is Tammy Castro. I have been cleaning houses for 11 years now and continue to provide excellent housecleaning services. I take pride in making sure that your home is in the best condition possible after cleaning it.All of my clients are more than willing to give examples of the top notch work that I do when cleaning your home. I have received the Super Service Award from Angie's List for 1999 and 2010.

Business highlights

26 years of trusted experience

Services we offer

THOROUGH HOUSE CLEANING SERVICES.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.834 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
6%
3
3%
2
6%
1
9%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 34 reviews

WILLIAM R.
12/2012
5.0
house cleaning
  + -1 more
The work is done professionally and reliably.
Description of Work: Cleaning services for the house are provided.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

shelly B.
10/2012
5.0
house cleaning
  + -1 more
No problems; they have done an outstanding job;
Description of Work: Full housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Cynthia P.
09/2012
5.0
house cleaning
  + -1 more
Tammy is very thorough and cleans each room well. She is willing to work around us as my husband and I often work from home. She is always flexible, dependable, and conscientious. I highly recommend her.
Description of Work: Tammy provides regular housecleaning for us on a biweekly basis. We recently offered her a raise after 4 years of fabulous service. She didn't ask for more money, but she deserves it. She does a complete house cleaning each time she comes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

WILLIAM R.
01/2011
5.0
house cleaning
  + -1 more
The service is always first - rate.
Description of Work: Gentle Touch provides quality and professional service. Further, the service is reliable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Cynthia P.
08/2010
5.0
house cleaning
  + -1 more
Tammy has been cleaning our home for about 2 years. She comes in every 2 weeks and does a very thorough job of general cleaning of everything. I have used three different services prior to finding Tammy and was dissatisfied with all of them for various reasons. Tammy doesn't focus on a particular area each time she comes like some of the bigger companies do, she does a complete clean on every room every time she comes. If you are looking for a conscientious, careful, excellent person to clean your home, I highly recommend Tammy!
Description of Work: General house cleaning, vacuuming, dusting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

KRISTI U.
08/2010
5.0
house cleaning
  + -1 more
My experience has always been wonderful. Tammy is dependable and always does a great job. I have nothing but good things to say. Would highly recommend.
Description of Work: Gentle Touch has been cleaning my house for 4-5 years. Tammy does all housecleaning needed. Carpets, wood floors, dusting, bathrooms, she will start a load of laundry if needed. She will even let the dog out for me if I'm going to be home late.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

MELODYE G.
02/2010
5.0
house cleaning
  + -1 more
She seems to be very professional and conscientous. I eventually chose another service but I would definately talk to her again if the need arises.
Description of Work: Tammy came out to give me an estimate for housscleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

D S.
11/2009
5.0
house cleaning
  + -1 more
Over the years Tammy has been very flexible in working around vacation times, holidays, and unexpected events. I would highly recommend her!
Description of Work: Tammy has been cleaning my house for approximately 8 years, and has done a wonderful job throughout that time. She is very prompt, professional, friendly and courteous. She does a great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

David L.
02/2009
5.0
house cleaning
  + -1 more
We found Tammy Castro on Angie's List when we moved into our home six years ago. She came by to meet us when we were still unpacking boxes.We have used her services every two weeks since 2003. She has come to our aid more often on many occasions to assist with needs, special occasions, etc. She does excellent work, is 100% reliable, comitted and totally trustworthy. She has never been a no-show and has worked with us when we needed to reschedule. Tammy knows what to do and does it. She requires no supervision. She is wonderful and loving with children and pets. We continue to appreciate her and the services she provides.
Description of Work: Overall housecleaning. Vacuum, Mops, Dust. Always leaves kitchen and bathrooms sparkling. Neat- straightens every thing from magazines to cleaning products. Fabulous attention to detail - Ceiling fans etc. When I open the door, everything looks and smells totally clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

CHERI H.
04/2008
5.0
house cleaning
  + -1 more
She shows up on time when she says she will. She can come out when we're home or when we're not home; we've done it both ways. She is very friendly and professional, she's just as sweet and nice as can be. We've never had to have her come back out after a cleaning to do anything, she does a great job. The approximate cost is what we pay per visit, every two weeks.
Description of Work: Tammy comes out on a bi weekly basis to clean the house. This is for a three bedroom house. We have used her now for about nine years. She changes sheets, folds laundry, vacuums, dusts, cleans the bathrooms, does dishes, and empties the trash, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

CHERI H.
07/2006
5.0
house cleaning
  + -1 more
She does a great job. I'm happy to still be using her and am thrilled to have found her. I've been using for more than 6 years. She is reliable, reasonable and friendly.
Description of Work: She does regular housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Sharon B.
06/2004
1.0
house cleaning
  + -1 more
NO ONE RETURNED MY CALL.
Description of Work: I CALLED TO HAVE MOVE IN CLEANING AND THEN EVERY TWO WEEKS.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Response from GENTLE TOUCH CLEANING
MY APOLOGIES FOR NOT RETURNING THE MEMBER'S CALL. I WAS ON MATERNITY LEAVE.

ANN F.
01/2004
5.0
house cleaning
  + -1 more
I WAS LOOKING FOR SOMEONE TO DO A LITTLE MORE WITH HELPING AROUND THE HOUSE NOT STRICTLY HOUSE CLEANING, BUT THEY DO A GOOD JOB.
Description of Work: BI-WEEKLY HOUSE CLEANING.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

David L.
01/2004
5.0
house cleaning
  + -1 more
WE LOOKED FOR A LONG TIME FOR SOMEONE ON THE SOUTHSIDE AND TAMMY AND HER MOM HAVE BEEN TERRIFIC! THEY ARE PROMPT, COURTEOUS, ALWAYS ON TIME AND DO A GREAT JOB. WE HIGHLY RECOMMEND THEM TO ANYONE.
Description of Work: TAMMY AND HER MOM CLEAN FOR US BI-WEEKLY ON THE SOUTHSIDE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

PAT H.
10/2003
4.0
house cleaning
  + -1 more
TAMMY HAS CLEANED FOR ME FOR ABOUT A YEAR. SHE HAS NEVER FAILED TO SHOW UP AS SCHEDULED. I THINK SHE DOES A GOOD JOB, BUT A FEW DETAILS THAT COULD BRING THE SERVICE TO THE NEXT LEVEL ARE IGNORED. SHE IS NOT FLEXIBLE ABOUT SERVICE SCHEDULES - ONLY WEEKLY AND BI-WEEKLY ARE AVAILABLE. I ASKED HER TO CLEAN EVERY THREE WEEKS OR ONCE A MONTH AND SHE DECLINED. HOWEVER, I DO RECOMMEND HER SERVICE ESPECIALLY FOR HER RELIABILITY.
Description of Work: BI-WEEKLY HOUSECLEANING. HOMEOWNER PROVIDES ALL SUPPLIES AND EQUIPMENT.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

BARBARA P.
09/2003
2.0
house cleaning
  + -1 more
NEVER ONCE HAS A CALL BEEN RETURNED.
Description of Work: CALLED THE COMPANY TWO DIFFERENT TIMES.

Rating CategoryRating out of 5
responsiveness
2.0


Response from GENTLE TOUCH CLEANING
WE APOLOGIZE FOR NOT RETURNING THE MEMBER'S CALL, WAS IN THE PROCESS OF UPGRADING SERVICE SYSTEM TO RESPOND TO NEW CALLS.

MARK & DEBBIE S.
05/2003
5.0
house cleaning
  + -1 more
I HIGHLY RECOMMEND GENTLE TOUCH CLEANING TO ANYONE WANTING A DEPENDABLE AND THOROUGH CLEANING SERVICE. TAMMY, THE OWNER, IS ALSO VERY TRUSTWORTHY, WHICH IS OF UTMOST IMPORTANCE TO ME.
Description of Work: GENERAL HOUSECLEANING CHORES: VACUUM, DUST, MOP, CLEAN KITCHEN AND BATHROOMS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

WENDY S.
01/2003
1.0
house cleaning
  + -1 more
THE COMPANY USED TO BE A MOTHER DAUGHTER, THE MOTHER HAS RETIRED. IT IS NOW TAMMY (THE DAUGHTER) AND HIRED PEOPLE TO ASSIST HER
Description of Work: I MADE AN APPOINTMENT FOR AN ESTIMATE, TAMMY DID NOT SHOW UP, NOR DID SHE CALL TO RESCHEDULE, OR APOLIGIZE FOR NOT MAKING IT. I RECEIVED HER COMPANY NAME AGAIN AND CALLED TO GET AN ESTIMATE AGAIN, SHE DID NOT RETURN MY CALL AT ALL. DURING OUR INITIAL TELEPHONE CALL SHE WAS VERY PICKY ABOUT WHAT SHE WAS WILLING TO DO AND WHEN. THEY ONLY WORK BETWEEN, I THINK IT WAS 8:30 AND 3, BECAUSE SHE HAS CHILDREN. SHE WANTED TO BE SURE THAT I UNDERSTOOD THAT THEY DID NOT DO WINDOWS, OR EXTRA THINGS.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0


TENLEY D.
10/2002
5.0
house cleaning
  + -1 more
THEY ARE A MOTHER/DAUGHTER TEAM. I LIKED THEIR PERSONABLE SERVICE. THEY WERE VERY RESPONSIVE TO MY NEEDS.
Description of Work: THEY DID HOUSECLEANING FOR ME.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

NANCY & WARREN H.
04/2002
5.0
house cleaning
  + -1 more
HAVE HAD THEM OUT TWICE NOW FOR MONTHLY CLEANINGS AND WE'RE VERY PLEASED WITH THE SERVICE.
Description of Work: MONTHLY HOUSECLEANING.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Leslie O.
07/2001
2.0
house cleaning
  + -1 more
WAITED A LONG TIME FOR A CALL BACK. COMPANY FINALLY CAME OUT A DAY EARLY AND THEN WOULD NOT CALL BACK TO RESCHEDULE. COMPANY IS NOT VERY PROFESSIONAL.
Description of Work: CALLED IN JUNE TO GET ESTIMATE FOR HOUSE CLEANING.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0


Margherita F.
01/2001
5.0
house cleaning
  + -1 more
I HAVE USED THEM FOR 3 MONTHS AND THEY HAVE DONE AN OUTSTANDING JOB. I FEEL COMFORTABLE LEAVING THEM ALONE.
Description of Work: THEY CLEAN MY HOUSE ONCE A WEEK.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

CHERI H.
09/1999
5.0
house cleaning
  + -1 more
VERY SWEET PERSON AND HAS BEEN VERY FLEXIBLE DURING HOUSE MOVES, GREAT CLEANING JOB FOR 4 MONTHS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CHERI H.
07/1999
5.0
house cleaning
  + -1 more
SHE'S BEEN VERY NICE TO WORK WITH, DOING A BETTER JOB THAN PEOPLE SHE'S HAD IN THE PAST, ALL REFERENCES HAD NICE THINGS TO SAY ABOUT HER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

HOPE H.
07/1998
5.0
house cleaning
  + -1 more
NEWER COMPANY, VERY GOOD WORK . PAYS CLOSE ATTENTION ON DETAIL

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

754 S Ridgeland, Indianapolis, IN 46221


Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

GENTLE TOUCH CLEANING is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

GENTLE TOUCH CLEANING accepts the following forms of payment: Check
Yes, GENTLE TOUCH CLEANING offers free project estimates.
No, GENTLE TOUCH CLEANING does not offer eco-friendly accreditations.
No, GENTLE TOUCH CLEANING does not offer a senior discount.
No, GENTLE TOUCH CLEANING does not offer emergency services.
No, GENTLE TOUCH CLEANING does not offer warranties.
GENTLE TOUCH CLEANING offers the following services: THOROUGH HOUSE CLEANING SERVICES.

Contact information

754 S Ridgeland, Indianapolis, IN 46221


Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed