GENERAL ALARM INC

Service was fine and they are very reliable.

Rather than making a service call, I was advised over the telephone what I could do to silence the keypad without effecting the rest of the system. I followed the instructions and was successful. As in the past, General Alarm solved the current problem efficiently and professionally.

serviced us for over 30 years

When we bought our house this year, we inherited a very old alarm system which, although it was a "cadillac" in its time (many customized enhancements), had been unused for years and was of unknown quality. The General Alarm technicians were knowledgeable about it, had worked on variations of it for years, and were willing to take it on. Our project unfolded in stages, as they learned more about the peculiarities of our own setup and as we decided to make various changes. We did have a couple of setbacks, but they had prepared us for that and we were not upset because we knew not everything could be predicted in advance. Ultimately, we got everything we needed and have been very happy with our choice. The employees are nice, prompt, tidy, and competent, and we do like the idea of dealing with a long-term local provider. I would definitely recommend them.

My only complaint was the salesperson made an estimate on the system the he was unable to come through on. If he had provided a more realistic quote, the installation phase would have gone considerably smoother. Since then the service and client service have been awesome. I have no problem continuing to have them monitor our system and do recommend them to others. It is nice that they are a local provider.

Installer arrived on time and was extremely knowledgeable. He has been with the company for 25 years. He completed the work on schedule and updated me as he worked on what he was doing. When finished, he went through operation of the system and answered all of my questions. Cleaned up after himself.

They were very reliable. They were good and thorough. The installers were efficient and they made sure I knew how to work the new system before they left.

They installed our alarm system a long time ago, and they service our alarm as well. Our experience has been very good with them.

Steve was able to identify the faulty alarm switch and quickly repaired it.

I called them in the morning and they were able to come that same day. The technician was very professional. I would use them again and I recommend them.

General Alarm did an excellent job with the replacement/upgrade. Their installation was very professional as opposed to the existing Brinks system that looked like it was installed by monkeys (control panel hanging by one screw, no lock on the control panel, holes that appeared to have been created by a hammer, unnecessary holes, non-functional detectors left hanging on the wall, smoke detectors placed in non-optimal locations, etc.) Would highly recommend General Alarm for their professionalism and low monitoring fee.

I DID NOT NEED TO PAY ANYTHING BECAUSE I HAVE A SERVICE CONTRACT. THIS SERVICE PROVIDER IS PROMPT, COURTEOUS, AND PROFESSIONAL. THEY TAKE THE TIME TO ANSWER QUESTIONS.

WE MOVED IN TO A HOUSE IN MARCH 2003 AND GENERAL ALARM HAD INSTALLED AN ALARM THERE FOR THE PREVIOUS OWNER. THEY GAVE US A PRICE TO COME OUT AND GET IT WORKING, SO IT WOULD BE MONITORED BY THEM, AND TO ADD NEW FIRE AND SMOKE SENSORS. THEIR WORKERS WERE THERE MARCH 28 TO DO THE WORK. ONE OF THE WORKERS PUT HIS FOOT THROUGH THE CEILING, AND THEY LEFT SAYING THEY WOULD BE BACK SOON TO GET THE SENSORS FOR SEVERAL DOORS WORKING. I DID NOT HEAR FROM THEM AGAIN, THOUGH THEY DID START CHARGING ME MONTHLY MONITORING FEES. IN NOVEMBER 2003, I FINALLY GOT THEM TO REIMBURSE ME FOR THE CEILING DAMAGE. IN APRIL 2004, THEY FINALLY CAME TO GET THE INTRUSION ALARM WORKING BUT LEFT WITHOUT IT WORKING. I THEN WAS TOLD THEY WOULD GET IT GOING FOR ANOTHER $990! I HAVE TOLD THEM THEY SHOULD FIX IT AT THEIR COST AND THAT I WOULD FIND ANOTHER ALARM SERVICE RATHER THAN PAY THEM (I HAVE LITTLE TRUST IN THEIR SERVICE AT THIS POINT, CAN YOU BLAME ME?)

A 'C' WAS GIVEN IN THE COST CATEGORY TO NOTE THE HIGH COST ESTIMATE.

USED FOR LAST 8 YEARS, USED AT TWO DIFFERENT HOMES, ALWAYS FOUND THEM EASY TO WORK WITH AND RESPONSIVE. LOW TURNOVER

THEY TRIED TO SAVE ME A SERVICE CALL. SERVICE MAN THOUGHT HE COULD TELL ME HOW TO FIX IT OVER THE PHONE, SO CALLED ME BEFORE HE CAME OUT. HE ENDED UP HAVING TO COME ANYWAY, BUT SHOWED ME HOW TO FIX FOR THE NEXT TIME IT HAPPENED.

THEY ARE EXCELLENT-REASONABLE PRICES, FAST SERVICE, COURTEOUS. MY ALARM HAS GONE OFF TWICE DURING THE NIGHT WHEN IVE BEEN HOME AND THE MONITORING STAFF CALLED ME IMMEDIALTELY OFFERING TO CALL THE POLICE.THEY EVEN STAYED ON THE PHONE WITH ME WHILE I CHECKED THE HOUSE OUT.

THEY DO A GREAT JOB. WEVE ALWAYS BEEN PLEASED WITH THEIR SERVICE.