Geek Squad - Best Buy

I set up the appointment online, describing exactly what needed doing, specifically explaining that I already had the replacement chip. I just needed an installation. -- Got a call the next day from the Geek Squad tech assigned to it. He left a msg saying the install was above his skill level, and that I should call him back. -- I called back, and he quickly stated, "You already have the replacement part, so we can't do the service." (long pause) I asked, "Well, yesterday, you said you couldn't do it because you didn't know how to do it, but now you're saying it's because I already have the part??" "Yes." (pause) "Well, do you know any other firm that would?" "Um, ... (long pause) No." -- Curt, unhelpful, changing excuses. Not recommended at all.

They can get rid of their stupid phone menu. The last time I spoke to the service people they were nice and polite.

They took a look at my laptop to get it going again

I left the quality grade off of this review, as the quality of the charger doesn't reflect Best Buy. I will say that the staff there is very helpful. While I was at their store, I dropped my ID and insurance card in the store. Before I was able to pull out of the parking lot, they had called me to let me know that they found my things and that they were waiting for me at the front desk! I suggest that if you purchase a phone charger or other small electronic accessory that you keep the original packaging, as they won't process a return without it.

A the service man was very cordial and did very good work. I would give him a excellent rating!

The serviceman called ahead of time and arrived promptly. He was very friendly and careful in our home. The installation was swift, and he explained how to use everything very clearly.

I had to pay the $99 for them to tell me there was nothing they could do! I could not pay with a credit card because the iPad type device would not work ! Very nice young man and the device not working was not his fault. Too expensive just for a show up !

Lance asked us questions to determine the best way to proceed. He was thorough, efficient and personable. He answered our questions and explained things so that we could understand and learn. It is so nice to have only one remote instead of 3 or 4. We highly recommend the Geek Squad!

I cannot say enough positive things about the Geeks. Time and time again they have resolved computer issues for me as well as provide maintenance whenever I need it. I have also called upon them to consult with changes to my home theater network as I pursue the elimination of costly cable bills each month. They have recommended ways to set up a cable-less TV and I will be having them do the necessary work to remove the cable box and re-work the set up. All in all I am extremely satisfied with their help and support. I don't know what I'd do without them!

We were having no success getting our remote control to work with our new smart TV. The Geek Squad rep was courteous, professional, and knowledgeable and soon had the TV working and showed us some features on the TV we hadn't known about. Very satisfied!

I am not technical and up to the knowledge on the current tech trends. I was overwhelmed with the idea of purchasing a new laptop, but I had been without one for almost a year when my last completely crashed, and it was time. I had done some research on their website and had an idea of what was being offered and on sale. When I found that bundle in the store, I had asked an associate if it met the qualifications I was looking for. He was quick to tell me that it did, but didn't explain much. I was satisfied enough and more than likely would have purchased the laptop without further assistance, but the sales manager, Chad Bates, walked over to check on me. He was extremely thorough and spent a lot of time with me to ensure that the laptop was exactly what I was looking for. He did not try to pressure me into purchasing one more expensive, even though he knew that I had more room in my budget and was willing to go up in cost. I purchased the laptop with my Best Buy credit card that offered no interest for a year. I was very happy with my purchase. A couple days later after I set the laptop, it had already infected some sort of malware during the set up process (specifically installing the flash player). I had no idea what was going on and I called the number Chad had left on his business card. He called me back within an hour, even on a Friday evening! I was worried that I had purchased a damaged computer and he offered a free diagnosis with the Geek Squad. I never took him up on it as we were able to figure out how to resolve the issue on our own later that night. I was extremely impressed with how helpful Chad was. I would highly recommend anyone to purchase a laptop or computer from Best Buy based solely on this experience!

I buy stuff from this Best Buy often. I usually pick up in store, but this time I was hunting for something specific and I got exactly the amount of help I desired.

They replaced the hard drive and backed up the computer, but really pressured me to buy the Geek Squad yearly service, even entering the price into the total bill. I asked the employee if it would be better to get a new computer since mine was older, but he said I didn't need one. By the time I left, they had charged me more than half of what I would have spent on a computer and still had to find an older version of Office, which mean spending even more money to find it online somewhere. I also found out that this older version of Office has security issues Microsoft will not support. When I contacted the Geek Squad to ask more questions about getting the older Windows Office, one tech told me to buy Office 2013. When I presented him with the fact that my Vista operating system will not run with Office 2013, he did not comment. I contacted three Geek Squad reps and only found one who could answer my question. I felt they should have discussed the price difference between repair and a new computer, basic compatibility of my computer with newer programs and not pushed the yearly service. There are so many businesses to buy computers from that I expected better service and basic knowledge from Best Buy. Today I talked with a manager who said he would take $100-$200 off the price of a new computer to compensate me for my dissatisfaction. I had a couple of their sales people tell me different opinions on whether an Intel or AMD processor is best, which brand is best, and then a rep from HP rep was pushing me to buy an HP. When I found a couple computers I liked, he looked them up and said they already had employee pricing on them so he couldn't discount them. So basically he was trying to sell me a computer on top of my service complaint. What a joke! I spent a lot of time there trying to get this worked out; at least they also wasted a lot of time. He said that he could give me store credit to apply to other products in their store. Why in the world would I want to do this? It was not solving the problem. He also "suggested" that when contacting a Geek Squad member online I check out their rating and get one with a higher rating to help me. Really? I took my old computer and left instead of giving them any more business. After this experience I will not purchase anything else at Best Buy. It is their loss; we just purchased a computer six months ago from them and several other items in the past. They lost a customer and hopefully other members when they read this review. Side note: Best Buy claims their employees do not receive commissions. Instead the company pushes them to sell warranties, extra service and peripherals; if these sales are up, the employee gets more hours. This may not be a "commission" but I feel this is more deceptive to the customer.

When we talked to the saleslady, she told us that we could have the washer installed in two days - but she didn't check the schedule. We looked at another store, and they said installation would take an additional day, so we went back to Best Buy to buy the washer. That's when we found out that the installers were booked up for another 3-4 days, but we bought it there anyway. When the day came for the installation, as soon as the delivery guys saw that the washer was going to drain into the laundry tub, they said that they couldn't install it, only deliver it, because things could go wrong with that setup and they didn't want the liability. When we went back to the store to work out another avenue for installation, they told us they couldn't do it at all, or hire anyone else to do it, or have anything to do with it whatsoever. They offered to refund the delivery charge, but delivery was free, so they couldn't do that. They offered to take the washer back, but they couldn't give us a $400 credit to make up for the sale price, and they couldn't bring back our old washer. The saleslady claimed that she had never heard of such a setup before, but the delivery people were very familiar with it, so apparently the delivery people are pros at calming ruffled feathers and explaining things so that people generally don't complain. They deserve an award for all the good will that they've preserved. They also did an excellent job of setting up the machine as much as they could. They had to bring it down our basement steps, and I don't think they even touched any walls or railings. I would be happy to have them deliver any future products. My advice to the store is to have some cross-training so that the sales staff know what the delivery people are seeing and can avoid any possible disappointments.

Best Buy explained everything to me. The picture is real sharp and I would use them again.

Overall I would give them a B...I wasn't that pleased with the oven repair.

I bought a HD T V from Best Buy and they said the T V should be calibrated after I got it home. (200.00) dollars for this service.. While they were there I mentioned that we had a lap top that we could not get it to work on wireless internet. The tech asked if he could look at it . I said ok thinking that he was just going to do this as a favor. After looking at the computer he said Ok you owe me 79.99. That night my wife tried to use the lap top and it would not work at all. My HD T V also did not look any better. We called them back out to look at both TV and computer and after 3 hours nothing has changed. They said they could not fix the computer but did not offer to return my money or suggestions. Now we have a computer that does not work correct and a HD T V that I spent 200.00 to have calibrated that I see no difference. I think I have been taken and mislead about my service

I was very satisfied with the work Best Buy did. They have the best prices. They are knowledgeable and professional.

The only reason I go there is because it is easier to get to. What I do is I look up what I want online and then I print out the copy then I go in and say what I want, I do that with my husband to make it easier. I don't go there regularly but I just got there because it is close and they are dependable as far as bringing it. But, I now have bought a microwave there within the last two years and I think a dryer too. I had the old washing machine and the guy came out to fix it for the last time because it was dying and we were spending too much of money on that. So, I said okay, if you're going to go out and buy a washer for your family what would you buy. What's the easiest washer to fix and most dependable. He said Whirlpool so I have bought Whirlpool ever since. I don't know if that's true but I feel like he was more of an expert than I could ever be. I like their expertise and I think a lot of them are very generous as far as guiding you to do this instead of that to prevent from something bad happening. I usually look on the internet for what I want and I go. I look at the name, brand and prices. I also look at the stars, like they have favorable reviews so that's what I look at, Amazon has that and Yahoo shopping I think has it so I usually go there first. What I want, if I can find that with four or more stars then that's good enough for me. I'll go look at it, make sure it will fit everywhere and then I send my husband to get it.

The experience was very positive. The sales people were very helpful and not overly pushy with their service plans. We had trouble with the monitor after setting up the computer, but it was easily exchanged.

Walked in, was greeted by three different people before I got to the computer section. They genuinely helped me with my selections, answered all of of my questions and made me feel special during the transaction. Great bunch of people there.

I wanted a certain set, but they did not have the one I wanted in a box. I got the floor model and they gave me a discount for that. The whole experience was good until the delivery. The guys just did not have their heart in the job. They seemed like they did not be there.

She was here 3 1/2 hours, was very pleasant and upbeat. She fixed problems that have bugged me for some time, and the computers both work faster now. I particularly appreciate the wireless, printer sharing and document sharing.

Dealing with the delivery was quite frustrating. I was given a typical 2 hour timeframe in which they were to deliver my fridge. I stressed the importance of receiving a 45 minute heads-up from them since I would be at work all day and would have to drive 20 minutes home on my lunch break to meet them at the house. They said it wouldn't be a problem at all. At about 40 minutes before the end of the 2 hour timeframe, I called the store to let them know nobody had contacted me. They gave me a number to call which ended up being the wrong number so they gave me another one to try. I reached the delivery guy and he told me that I was the next stop and they'd be there on time. An hour went by so I called to find out what the hold up was since I was on a tight schedule. They said they had to stop for gas and they'd be at the house in ten minutes. It ended up being another 30 minutes before they finally arrived. At least they were friendly and apologetic; over an hour late though!

Purchased an extended warranty for a computer printer. The printer later stopped working. I took the printer in for service and was called a few days later and informed that would have to be replaced, due to a manufacturing defect. They did not have a similar model that I liked in stock, so the store manager offered to pay 50% of the difference in cost of any printer in the store. A very positive experience.