Geek Squad - Best Buy

Description of Work: Upgrade software.

Description of Work: .

Description of Work: They put in a surround sound system. He hauled away our old TV.

Description of Work: We used Geek Squad just this Saturday since we were having some color issues with the color spectrum of our computer.

Description of Work: I WROTE A REVIEW OF THE GEEK SQUAD YESTERDAY AND THEY ARE RESOLVING MY COMPLAINT

Description of Work: Good products. GEEK SQUAD is a JOKE! All they know is the simplest service. They claim to do and know it all but they have PROVEN to me THEY DO NOT KNOW what to do. Either about installing computer networks, customer service, or common respect. I run an in home business with four computers. I upgraded three of them and needed to network them together and so that each one back ups the data of themselves and in total. We got off to a good start and trust the person. Then he became "unavailable." So I said I would wait. After a month or so, I wanted to move ahead and found out that he got injured and couldn't work for a while. So I said ok, send someone else. Explaining what was needed from the beginning. They said they can't because I was past their service time. (Paid for all ready) After much yelling I got someone to come out to work some more. He reached a point and admitted it was at a point he couldn't handle. Got someone else. During this time my systems would stop working for no apparent reason. Of course, it was something I was doing. NOT. I do know a little more than they thought but heck I didn't want to actually do it. I was asking for the manager. The answer was that any of the assistance managers can help. Of course everytime I called, it was someone different. At the Geek Squad there is no manager that works with customers, each "individual is capable and trained to handle every situation." Three months into this horror. Eventually, they sent out their "Network Guru." As if I was to be impressed. She came out spent some time and left. The next morning nothing worked. Nothing. I called and was basically told, that their "Guru," never makes a mistake and the system is fine. I am looking at it in front of me and they are telling me it works!!! I finally got a corporate number somehow, I think on line since I could never talk to THE manager. The corporate support people first response was well, I should be talking with the store manager about this. WHAT??? I explained what was going on. This person was just a person who had not authority to do anything. I guess BEST BUY feels that a couple of calm words like that's ok it will get better. are good enough. Everything would be magically fixed. The store refused to send anyone else out thinking I must be an unable to please person. Which is completely not true. The problem is that I do expect to get what I paid for. It is interesting, this is called the services they performed, I could answer honestly NONE. They did sell me plenty of extras. Of course I bought them I needed the system operating. Read the next section on what I had to do to recover my business.

Description of Work: They tried to repair my laptop computer.

Description of Work: I had bought a washer and dryer from them and the washer went out and I had the darndest time getting any services or help out of them.I will never purchase anything from Best Buy again. Ever.

Description of Work: Purchase of the video game, Guitar Hero 3 for X-Box 360.

Description of Work: We purchased an HP laptop from them.

Description of Work: We went to Best Buy to purchase a big screen TV. After going through FOUR employees in the TV section, we finally found someone who could tell us about the TV we were interested in. The others kept repeating themselves and not answering the questions we had. We wanted to pay for it by credit card, but they wouldn't accept our credit card because we didn't have the back of the card signed. We write "Ask for ID" on the back of our credit card so that if it gets stolen, the thief can't use it. Best Buy refused to honor it, even though Mastercard told us it was OK not to sign the back. We talked to a manager who kept saying "What if you stole that card?" We pointed out that our ID's, i.e. driver's license, matched the name on the card. He still refused to honor it. We left without the TV and bought one at Circuit City instead. We made sure that our friends and family know about Best Buy's uninformed and non-cooperative practices, and we've refused to shop there again.

Description of Work: I PURCHASED AN LCD TV. THE STORE ONLY HAD A DISPLAY MODEL, SO THEY ORDERED IT & HAD IT DELIVERED TO MY HOUSE FREE OF CHARGE.

Description of Work: Purchase of a new HD TV.

Description of Work: I purchased a computer from them.

Description of Work: I called Geek Squad to help me setup my wireless connection.

Description of Work: They tried to move data from my old computer to my new one.

Description of Work: I took my truck in to have a satellite receiver that I had purchased directly from the manufacturer installed. I also had an adapter designed to attach the device to my factory radio. They said they would install the equipment, even though it was purchased elsewhere. When they hooked up the adapter to my stereo, it shorted out my radio. The instructions for the device stated that the power should be disconnected at the battery, and they failed to do that. That resulted in Best Buy having to pay Toyota to replace my radio. That process took almost 3 weeks, but Best Buy's insurance paid for the repair. It could have been avoided if they had disconnected the power per the manufacturers instructions. I sent the device back to the manufacturer to verify it was in proper working order, it was. I took the device to another local installer and they were able to install it properly. I don't expect to use Best Buy installers again.

Description of Work: REPAIRED AND CLEANED MY CAMCORDER UNDER WARRANTY.

Description of Work: FINALLY RECEIVED REBATE FOR TV 6 WEEKS OVERDUE. HOWEVER STILL WAITING ON BEST BUY REWARD ZONE GIFT CERTIFICATES.