GatorGuard of Indiana LLC

Install was good. Life time guarantee is worthless. They want to charge $150.00 to come out to see if guarantee is covered.

do not go with them i have been ripped off for a garage for 8 thousand some dollars, and because i decided to cancel remaing with two small porches they wanted additional 8 thousand and refuse to give me my material that i paid a 15 % holding fees. they ripped up my ramps and for the disabled and refused to put them back, and freezer they changed that date twice. im disabled they refused to come and put my ramps back and frezzer the manger and sales person ripp you off badly

Had Gary come out today to give a quote to surface my front patio. He constantly compared them to other companies...I do not care about if anyone else doesn't do this or that I want to hear 100% about you guys and ypu guys only. Got annoying after a bit with the constant comparing...needs worked on focusing 100% on YOUR company. Good slideshows and pics of their work but when it came down to the numbers and scheduling...it honestly really sucked and here's why. Talk about salesman pressure...everyone's worst nightmare right? Well...if you dont make the deal then & there....the price goes up to the "normal price" ...sure...but that really does not sit well with people when you start off with that. After awhile of haggling the price dropped $1,300 from their original offer. Come on now really...I get it...family owned great work great people only ones who use this material around here....heard it all but price gouging really sucks when its obvious. But overall what was really unsatisfying was the constant pushing to just take their dang offer and how annoying it was to just get him to leave. Asked to go talk to my wife about it...hinting like maybe this evening or a day but nope he made it very clear well it wont be the same price it will only go up. Just kept pushing for a deal...it gets old. It was just really not professional and ethical the way their salesman was and how their business philosophy is! ****, even Gary questioned their morals and business perspective because he didnt agree with half their doings anyway! Cant imagine how many older people get pushed into getting their business and cant feel like they can say no. Their "discounts" are ridiculous...he said and made it very clear they didnt have military...but it clearly shows "military discount" and "senior discount" and "cash discount" and others on the ipad that he probably didnt know that I was right there looking at all of the BS he was saying they didnt offer. Nothing worse than getting lied to and you see the facts for yourself! Then I confronted him about how pushy he was being and that i clearly see the discounts they offer...and you know wht he said.... he had the audacity to say well it will come out of my commission!!! And that right there folks is what made up my mind for me! They work on commission which drives them to push and push you inside your own home! Good job owners...great work on that! Just honestly not good business when the customer is pushed into spending thousands...they need to relax on their "policy" to where if they leave the price goes up! Give me a break guys some families cannot commit to a big project even within an hour so lay off the constant "ohh price goes up" BS and just eliminate that from the sales pitch...leaves a terrible perspective, mindset, and opinion of the company!!!! Constantly compared their pricing to other companies too...like who cares about anyone else! I am here listening about Gator...not Joe Schmoe down the road. Clean it up Gator...give your residential business philosophy and ethics a little more looking at because I really feel for the people who get pressured into doing business with you folks. I cannot imagine how many people felt the need to just simply say YES ok do the work just to feel like they are happy! Who knows how you are A+ with the BBB...havent looked into that yet but maybe they havent heard your typical sales pitch...but regardless...get your salesman into shape and please...STOP pressuring homeowners in different tactics to take your business!!!! No work was given to Gator!

the finished product was excellent. The men did not tell me when they were leaving and the did not clean up after themselves very well. They needed to cover the cabinets in the garage due to the dust from sanding. The tape placed on the baseboards leaked; but, they were very prompt about fixing the woodwork.