Garage Doors of Indianapolis

CALLED AND WERE HERE WITHIN TWO HOURS. DID MORE THAN EXPECTED. DID OTHER SMALL ISSUES AT NO CHARGE. PERSONABLE AND HELPFUL. COST IS FOR TWO DOORS.

LEFT A SIMPLE VOICEMAIL FOR A RETURN CALL TO GET AN ESTIMATE. NO ONE RETURNED MY CALL.

I WAS REAL PLEASED WITH THE ESTIMATE AND THE WORK.

LIFETIME GUARANTEE. THEY WENT ABOVE AND BEYOND THE CONTRACT. THEY TRIMMED TREE LIMBS AND HAULED THEM AWAY FOR NO ADDITIONAL CHARGE. THEY ARE FOLLOWING UP TO CLOSE IN ENDS TO KEEP BIRDS OUT AT NO EXTRA CHARGE.

I MISTAKENLY ASKED FOR THE WEATHERSTRIPPING AROUND THE DOORS TO BE REPLACED - WHAT I REALLY WANTED REPLACED WAS THE MOLDING. GDI HAD TO COME BACK ON A 2ND TRIP TO REPLACE THE MOLDING. THEY TOOK 1/2 OFF THE SERVICE CHARGE.

VERY NICE SERVICEMAN. HE TOOK TIME TO ANSWER MY QUESTIONS.

THEY WERE A HALF HOUR LATE, AND DIDN'T CALL. THE REST OF THE EXPERIENCE WAS FINE, AND THEY DID OFFER A CREDIT FOR MY INCONVENIENCE.

THEIR CLEANUP AFTER THE JOB WAS BAD - THEY TOOK THE GUTTERS BUT LEFT LOTS OF PIECES OF METAL WITH NAILS 1 1/2" LONG LAYING AROUND MY YARD. THERE ARE LEAKS IN CERTAIN SPOTS - THEY SAY IT IS MY ROOF, BUT IT WAS JUST PUT IN 3 YRS AGO, AND IT DIDN'T LEAK BEFORE THEY PUT THE GUTTERS ON! I ASKED HIM TO INSPECT THE WORK, AND HE SAID "DO YOU WANT US TO?" I JUST GAVE UP IN FRUSTRATION, BUT I WANT THEM TO LOOK AT THIS LEAKAGE PROBLEM AND REPAIR IT IF IT IS DUE TO THE NEW GUTTERS.

THEY WERE WONDERFUL AND WE ARE GOING TO GET ANOTHER DOOR FROM THEM. THEY ARE VERY QUICK!

ESTIMATE WAS SET FOR 5/29/03 BETWEEN 4-5 PM. JON DID NOT SHOW. I HAD TO TRACK JON DOWN AND HIS EXCUSE WAS THAT HE HAD MISPLACED THE SCHEDULED APPOINTMENT AND WAS VERY SORRY. I THOUGHT THIS WAS INEXCUSABLE. I HAD TO TAKE OFF WORK AND MY TIME IS VALUABLE AS WELL. HOME OWNER EXPECTED THE COMPANY TO HANDLE SITUATION MORE PROFESSIONALLY.

CALLED ON A WEDNESDAY FOR SERVICE AND THEY WERE ABLE TO COMPLETE THE WORK ON THURSDAY MORNING (NOT EMERGENCY WORK). ALL WORK WAS COMPLETED IN A LITTLE OVER AN HOUR. TECHNICIANS WERE KNOWLEDGEABLE. VERY PROMPT SERVICE.

HE WAS VERY POLITE AND TRIED TO CALL THE OFFICE TO SEE IF MY SYSTEM WAS STILL UNDER WARRANTY. WHEN HE DID NOT GET THROUGH, HE SAID HE WOULD TALK WITH THE OWNER, AND IF THERE WAS A CHARGE, THEY WOULD BILL US. I WAS SURPRISED THEN TO GET A BILL FOR $70 SINCE THEY HAD INSTALLED THE SYSTEM AND IF A WIRE WAS LOOSE, I FEEL THEY WERE RESPONSIBLE FOR THAT, EVEN IF THE OPENER WAS INSTALLED OVER A YEAR AGO. THE TECHNICIAN I DEALT WITH WAS VERY PROFESSIONAL.

I HAD ONLY ONE MINOR PROBLEM. THEY ONLY INSTALLED ONE LOCKING BAR ACROSS THE LOCKET. IT SHOULD HAVE HAD TWO. THE KIT WAS MISSING THE OTHER ROD. I WAS ABLE TO PICK UP THE ROD AND INSTALL IT MYSELF. (I OFFERED TO DO IT MYSELF)

IT IS DIFFICULT TO SCHEDULE AN APT. AHEAD OF TIME!

THE DOOR FAILED TO CLOSE ON 4 OCCASIONS. HOWEVER, COMPANY CAME OUT EACH TIME TO REPAIR.

THE PRICE WAS RIGHT BECAUSE WE HAD 5 ESTIMATES. THEY WERE QUICK AND CLEAN AND THE PRICE WAS RIGHT. I WAS VERY PLEASED WITH THEM.

THEY CAME OUT THE SAME DAY I CALLED. ACTUAL PRICE FOR REPAIRS WAS DOUBLE THE ESTIMATE I WAS PROVIDED ($185 VS. $92 ESTIMATE), WHICH WAS NOT REVIEWED WITH ME IN ADVANCE. INSTALLERS REPLACED ADDITIONAL PARTS WE HAD NOT DISCUSSED. I AM CONSIDERING REPLACEMENT OF MY GARAGE DOORS, BUT WILL NOT CONSIDER THIS COMPANY DUE TO MY EXPERIENCE.

I WAS NOT HERE WHEN THEY CAME BACK OUT, SO I AM NOT SURE WHAT THEY DID THE SECOND TIME, BUT THE DOOR WORKS NOW.

NO PRESSURE TO REPLACE BOTH SPRINGS, BUT IT MADE SENSE TO ME TO DO IT AT HIS RECOMMENDATION. THEY REALLY DO COME THE SAME DAY YOU NEED THEM!

TOM WAS GREAT! SERVICE PERSON ON PHONE WAS ALSO GREAT!

THEY DID NOT REQUIRE THAT WE BE HOME FOR THE SERVICE. THEY OFFERED TO LEAVE A BILL, WHICH TOTALLY SURPRISED US. BASED ON THAT TYPE OF CUSTOMER SERVICE, WE WILL DEFINITELY CALL THEM AGAIN IF THE NEED ARISES.

WE HAVE HAD EXCELLENT EXPERIENCES WITH GUTTER FLO. THEY ARE THE NICEST PEOPLE, EVERYONE IN THE COMPANY IS EXTREMELY HELPFUL AND MAKES GREAT SUGGESTIONS. WE ARE VERY PLEASED WITH THE QUALITY OF WORK AND WILL DEFINITELY USE THEM AGAIN.

WE WERE HAPPY WITH THE WORK, BUT THE PRICING WAS A LITTLE STRANGE. THEY UNSUCCESSFULLY WORKED ON OUR DOOR, AND AS A RESULT, GAVE US A HALF PRICE SERVICE CHARGE ON THEIR NEXT VISIT TO REPLACE THE OPENER. WE ADDED ON WEATHER STRIPPING TO THAT SAME VISIT AND WERE CHARGED ANOTHER FULL SERVICE CHARGE. THEIR PRICE FOR THE OPENER WAS COMPETITIVE, BUT THE WEATHER STRIPPING WAS RIDICULOUSLY OVERPRICED.

THEY SAID THEY WOULD COME OUT BETWEEN 3PM AND 5PM, BUT ARRIVED PRETTY LATE AT 6:30PM. THEY CALLED 30 MIN BEFORE THEY ARRIVED. SINCE IT WAS ALREADY A VERY LONG AND COLD DAY FOR THEM, THEY WERE ONLY LIMITED FRIENDLY. THEY WORKED 30-45 MINUTES ON THE PROBLEM AND THEN CLAIMED, ''I DON''T HAVE THE CORRECT SCREWS TO ATTACH THE SCREW DRIVE TO THE HEAD ENGINE''. THEY DIDN''T EVEN LOOK VERY CLOSELY TO THE SPARE PART LIST I SHOWED THEM. THEY SAID THEY WOULD HAVE TO ORDER THEM AND THIS WOULD TAKE A WEEK OR SO. THEY DIDN''T EVEN TRY IT (IT WOULD HAVE WORKED WITH THE WRONG SCREWS, BUT IT WOULD HAVE LOCKED UP AGAIN LATER). THEN THEY LEFT VERY ABRUPTLY. AFTER CALLING THE VENDOR ABOUT THIS PROBLEM, I THEN LOOKED AROUND, FOUND ONE CORRECT SCREW IN THE SPARE LIST AND ONE IN THE WRONG PLACE SOMEWHERE ELSE ON THE OPENER. I THEN USED THEM TO TIGHTEN IT CORRECTLY AND IT WORKS JUST FINE SINCE THEN.

HE DID FIXED/REPAIRED THE DOOR BUT HE LEFT THE PARTS HE REMOVED ON THE FLOOR OF THE GARAGE.