Garage Doors of Indianapolis

THE INSTALLER WAS RUDE, BUT THE DOOR INSTALLATION WAS OK.

IN PARTICULAR, ONE DOWNSPOUT WAS LEFT HANGING AND NOT ATTACHED. THE STUCCO HAD SEVERAL HOLES, DUE TO THEM TRYING TO NAIL IT (THE HOLES HAD TO BE PATCHED). ONE OF THE GUTTERS WAS CUT THREE INCHES SHORT, SO THE WATER BYPASSES THE GUTTER AND RUNS DOWN THE VALLEY, AND WATER RUNS RIGHT DOWN THE HOUSE. WE ASKED THEM NOT TO REMOVE THE EXISTING DOWNSPOUTS, AND THEY DID ANYWAY. WE REQUESTED THAT THEY HIDE THE SUPPORT SYSTEM AND ENDED UP WITH NAILS. THEY DID NOT USE ANY DOWNSPOUT ADAPTERS AND JUST HACKED A HOLE IN THE BOTTOM OF THE GUTTERS, AND THAT IS THE OPENING. IT WAS JUST EXTREMELY POOR CRAFTSMANSHIP. I HAVE SENT THEM E-MAILS AND PICTURES OF WHERE THE PROBLEMS EXIST. I'VE SPOKEN WITH A DIFFERENT PERSON EACH TIME I'VE CALLED, AND NOW THE COMPANY IS GOING TO ISSUE A LEAN ON 12/5. A FELLOW DID COME OUT TO TAKE A LOOK, AND I NEVER HEARD ANYTHING UNTIL RECENTLY. FEARING THAT THERE WAS GOING TO BE WATER DAMAGE, I DID ALL THE APPROPRIATE REPAIRS MYSELF.

THEY DID THE WHOLE THING IN ABOUT AN HOUR.

THE OFFICE STAFF WERE WONDERFUL. THEY GAVE PRICES, TOLD ME WHAT TO DO. THE INVOICE THAT WAS MAILED TO ME WAS INCORRECT, BUT THE OFFICE ASSURED ME MY TOTAL WAS WHAT THEY HAD LISTED TO BE PAID. THE REPAIR WAS DONE WHILE I WAS AT WORK. THEY WERE VERY HELPFUL TO ME! I LEFT A CHECK FOR THE LABOR CHARGES, I WAS BILLED FOR THE PARTS.

THEY ARRIVED EXTREMELY LATE. THE FIRST TIME THEY ARRIVED AT 9:30 P.M. AND DIDN'T HAVE TIME TO FINISH THE JOB. THE RETURN VISIT, THEY WERE SUPPOSED TO ARRIVE BETWEEN 2:30 & 3:30 AND THEY ARRIVED AFTER 7:00 PM.

THIS IS A PROBLEM THAT HAPPENED ONLY WHEN IT GOT COLD OUT. TOM CAME OUT, HE DID AN EXCELLENT JOB. HE DID A DETECTIVE SEARCH TO FIND THE PROBLEM. HE FOUND OUT IT WAS IN THE CIRCUIT BOARD AND HE REPLACED THAT. IT REALLY HELPED THAT I ASKED FOR SOMEONE THAT IS GOOD AT DETECTING PROBLEMS. TOM DID AN EXCELLENT JOB!

KEEP THEIR COUPONS. THEY DO NOT EXPIRE. I KEEP MINE ATTACHED TO MY ANGIE'S LIST MONTHLY BOOK.

THEY CAME WITHIN 2 HOURS OF MY CALLING TO FIX MY BROKEN GARAGE DOOR. THE MAN HAD ALL THE NECESSARY PARTS TO REPAIR IT AND WAS DONE IN 30 MINUTES.

CALLED FOR AN ESTIMATE. THEY TOLD ME THEY'D BE OUT WITHIN THE NEXT 2 DAYS. I NEVER RECEIVED THE ESTIMATE. I CALLED BACK TWICE TO SEE IF THEY'D BEEN TO THE HOUSE, AND THEY NEVER RETURNED EITHER CALL.

SERVICEMAN WAS PROMPT, PROVIDED THE SERVICE AND WAS ON HIS WAY. I WILL HAVE THEM TUNE UP MY GARAGE DOOR OPENER REGULARLY AND I WOULD CALL THEM IF I HAD A GARAGE DOOR EMERGENCY.

THE GUY EVEN LET ME WATCH HIM DO IT. THEY DID EVERYTHING THEY SAID THEY WOULD, INCLUDING THE CLEAN UP.

DID A WONDERFUL JOB. CLEANED UP AND GOT RID OF THE OLD GUTTERS. THE SALESMAN WHO GAVE ME THE PRICE AND ALSO THE WORKMEN WERE POLITE, COURTEOUS, EFFICIENT, PROMPT, CLEAN AND FRIENDLY.

THEY WERE AVAILABLE THE SAME DAY I CALLED.

GREAT SERVICE, QUICK RESPONSE, VERY PLEASED

HE DID HIS JOB QUICKLY, THOUGHT LABOR COST WAS A BIT PRICEY ($72.50)

PROVIDED INFO THAT I NEEDED TO DETERMINE THE NEED FOR SANDING THE EDGE OF THE GARAGE DOOR PRIOR TO APPLYING A NEW COAT OF PAINT. PRICE WAS FOR LABOR ONLY, NO PARTS WERE NEEDED.

THE MAIN THING THAT DROVE ME CRAZY WAS THAT I WAS THE FIRST CALLER OF THE MORNING YET THEY DIDN'T ARRIVE UNTIL 4:00. I HAD TO WAIT ALL DAY FOR THEM. THE PART TO BE REPLACED WAS A $3 PART BUT WHEN THEY ARRIVED I HAD TO PAY OVER $100. THIS WAS A 14 YEAR OLD GARAGE DOOR OPENER.

THE COMPANY WOULDN'T COME OUT TO GIVE AN ESTIMATE ON REPAIR, BUT STATED THAT THEY WOULD CALL BACK WITH ESTIMATES ON THREE NEW OPENERS. DID NOT CALL BACK. THE COMPANY THAT DID COME RESET TWO OF THEM AND REPLACED A TRANSFORMER IN THE OTHER. NEW ONES NOT EVEN NEEDED.

I HIGHLY RECOMMEND THEM. I THOUGHT THEY DID AN EXCELLENT JOB. THEY MADE A MISTAKE ON THE ESTIMATE AND HONORED THE MISTAKE BY GIVING ME THE HIGHER PRICED MATERIALS FOR THE CHEAPER PRICE.

EXCELLENT CUSTOMER SERVICE. RESPONDED TO MY CALL IMMEDIATELY. AT MY DOOR IN LESS THAN 45 MINUTES FROM THE TIME I CALLED.

I CALLED YOUR BUSINESS SATURDAY @ 3:20 PM. FOR SERVICE AND WAS TOLD THAT I WOULD BE CHARGED OVERTIME FOR SATURDAY SERVICE. THIS IS NOT WHAT YOUR AD ON ANGIE'S LIST SAYS. THE RECEPTIONIST TAKING MY CALL WAS QUITE INSENSITIVE AND TERSE WHEN I BROUGHT THIS TO HER ATTENTION. SHE SAID I SHOULD SCHEDULE A CALL FOR MONDAY. I FELT THAT YOUR RECEPTIONIST WAS UNPROFESSIONAL AND NOT EMPATHETIC TO CUSTOMER NEEDS AND THEREFORE I CALLED BACK TO CANCEL MY APPOINTMENT. I CALLED ANOTHER COMPANY. THEY WERE MUCH MORE PLEASANT TO TALK TO AND EVEN THOUGH I STILL HAVE A MONDAY APPOINTMENT, I WAS MADE TO FEEL THAT MY BUSINESS WAS IMPORTANT TO THEM

I HAVE AN OPENER ON THE GARAGE DOOR THAT WAS LESS THAN SIX MONTHS OLD. ONCE THEY REPLACED THE GARAGE DOORS THE OPENER WOULD NOT SHUT THE DOORS. THEY CAME OUT BUT DID NOT LEAVE ANY DOCUMENTATION OF THEM COMING OUT. THE PROBLEM WAS NEVER FIXED AFTER TWO VISITS. I HAD TO FIX THE OPENERS MYSELF. WHEN THE COMPANY CAME OUT TO REPLACE THE SPRINGS THE GARAGE DOORS WERE COMING OF THE TRACK AFTER THEY LEFT.

GOOD JOB AND VERY NICE AT A GOOD PRICE.

YOU CAN CALL AFTER HOURS AND LEAVE A MESSAGE AND THEY WILL CALL YOU THE NEXT AM TO LET YOU KNOW THAT THEY WILL BE THERE.

. EXCELLENT JOB! THE NEW GUTTERS EXACTLY MATCH THE COLOR OF THE PAINTED TRIM ON MY HOUSE, AND THE JOB WAS DONE SO WELL THAT IT IS NOT EVEN NECESSARY TO PAINT OR TOUCH UP THE SOFFIT WHICH ADJOINS THE GUTTERS. ALSO, THIS WAS THE MOST REASONABLE OF 5 QUOTES. VERY TIMELY RESPONSE TO GIVE THE ESTIMATE, AND TO COMPLETE THE WORK. WORKMEN CLEANED UP ALL THEIR MESS.