Garage Doors of Indianapolis

WHEN WE CALLED WE SPOKE WITH A LIVE PERSON WHO SAID WE WOULD BE TRANSFERRED TO THE RIGHT PLACE, WHICH ENDED UP BEING VOICEMAIL. WE NEVER HEARD ANYTHING BACK FROM THIS COMPANY.

VERY FRIENDLY SALES STAFF WITH PROFESSIONAL AND EFFICIENT TECHNICAL STAFF, EVEN CALLED TO MAKE SURE INSTALLATION WENT OK!

HE SAID THAT HE HAD THE PART ON SATURDAY, BUT WHEN HE CAME HE DIDN'T HAVE IT. WE HAD TO WAIT A WEEK.

THEY CAME OUT WITHIN A HALF AN HOUR OF MY CALL. THEY DID A REAL GOOD JOB. ONE OF THE COILS SPLIT AND HE FIXED IT IN ABOUT 20 MINUTES.

I WAS OVERALL PLEASED WITH THIS COMPANY'S WORK. I WAS CALLED PROMPTLY AFTER SUBMITTING AN INTERNET REQUEST. I WAS GIVEN A PROMPT APPOINTMENT, A MORNING TIME FRAME, BUT A DAY LATER THE TIME HAD CHANGED TO AN AFTERNOON TIME FRAME. SINCE I HAD PLANNED MY DAY AROUND THE MORNING APPOINTMENT, I ASKED THEM TO CALL ME WHEN THE TECHNICIAN WAS GOING TO ARRIVE AT MY HOME. I NEVER RECEIVED A CALL AND WAS NOT AT HOME WHEN THE SERVICE WAS PERFORMED. THE TECHNICIAN FIXED THE DOOR AND LEFT AN INVOICE FOR THE WORK PERFORMED. I PERSONALLY WOULD HAVE BEEN MORE COMFORTABLE IF I WAS THERE, BUT THE WORK PERFORMED WAS GREAT.

I ONLY ASKED FOR BID. THEY WERE COMPETITIVE, GREAT TO WORK WITH, PROMPT. THEY LOST BECAUSE THEY BID A 25 GAUGE DOOR AT THE SAME PRICE TWO OTHER VENDORS BID A 24 GAUGE DOOR.

THE SALESMAN CALLED ONCE, SAID HE WOULD CALL ME WITH AN ESTIMATE. NEVER CALLED BACK. I CALLED AGAIN, SALESMAN NEVER RETURNED CALL.

ONE PERSON DID THE JOB AND DID A VERY GOOD JOB. HE CLEANED UP VERY WELL. HE CAME, DID HIS JOB, AND LEFT. THEY WERE VERY COMPETITIVE IN PRICE. THE PRICE GIVEN INCLUDED A $65 CHARGE FOR REMOVING AND HAULING AWAY THE OLD DOOR AND ALL DEBRIS. THEY WERE OUT TO DO THE WORK IN A COUPLE OF DAYS. WE WERE VERY PLEASED.

GEORGE, THE SALESMAN CAME OUT, EXPLAINED SEVERAL OPTIONS AND PRICES. WE CHOSE TO HAVE A NEW DOOR INSTALLED. PRICE WAS VERY COMPETITIVE AND FAIR. MARK & MATT, THE INSTALLERS, ARRIVED ON TIME, DID A VERY PROFESSIONAL INSTALLATION IN AN OLD BUILDING. THE WORKED QUICKLY AND ACCURATELY, CLEANED UP THE JOB SITE. THEY LEFT ME WITH A VERY SATISFACTORY JOB.

VERY POLITE, FINISHED WORK QUICKLY, CLEANED UP WELL AFTER WORK.

THE TECHNICIAN WAS VERY HELPFUL AND ANSWERED QUESTIONS ABOUT GARAGE DOOR MAINTENANCE.

I ORIGINALLY ASKED FOR A QUOTE TO REPLACE THE EXISTING DOOR USING THE COMPANY'S ONLINE WEBSITE. AN ESTIMATOR PROMPTLY CONTACTED ME FOR ADDITIONAL INFORMATION AND TO SET UP AN APPOINTMENT TO MEASURE AND LOOK AT THE EXISTING GARAGE DOOR. HE ALSO INVITED ME TO VISIT THEIR STORE SHOWROOM IF I WANTED TO VIEW MODELS, COLORS, ETC. THE SALES REP (JEFF) WAS PROFESSIONAL, PROMPT, AND PATIENTLY ANSWERED ALL MY QUESTIONS. THE WORK WAS PERFORMED IN A VERY TIMELY MANNER, AND WHEN I ARRIVED BACK HOME. THERE WAS NO EVIDENCE OF THE OLD DOOR, MATERIALS, OR A MESSY WORKSPACE LEFT BEHIND. I WAS EXTREMELY SATISFIED WITH THEIR SERVICE AND PRICES AFTER COMPARING TRUE APPLES TO APPLES IN GARAGE DOORS, LABOR AND INSTALLATION, AND 'FINISHING TOUCHES'. I LOVE MY NEW GARAGE DOOR!

THEY SENT SOMEONE TO MY HOME WITHIN AN HOUR. WHEN IT WAS DETERMINED THAT IT WAS AN ELECTRICAL PROBLEM, HE DID A QUICK LUBE AND TUNE UP BECAUSE HE HAD TO CHARGE ME. I APPRECIATED THAT HE DID THAT.

MARSHALL WAS VERY POLITE AND DID A VERY GOOD JOB. MY ONLY COMPLAINT (NOT AGAINST MARSHALL) IS THAT WHEN I CALLED THE COMPANY AND ASKED FOR AN ESTIMATE, I SAID I HAD A BROKEN SPRING AND SAID SOMETHING TO THE EFFECT ''IS THAT THE TOTAL COST'' AND WAS TOLD YES. AT NO TIME WAS IT EVER SUGGESTED THAT I PROBABLY SHOULD HAVE THE OTHER SPRING REPLACED AS WELL (NOT UNTIL MARSHALL CAME HERE AND TOLD ME)--IT DIDN'T OCCUR TO ME THAT THERE WERE TWO TORSION SPRINGS, NOT JUST ONE. PERHAPS THE PERSON I SPOKE WITH REGARDING THE ESTIMATE DIDN'T KNOW. IF THAT'S THE CASE, PLEASE INFORM THEM!

LAST JUNE THEY INSTALLED THEIR GUTTER FLOW PRODUCT AND RETURNED MOST RECENTLY TO DO MINOR REPAIRS. THERE WAS NO CHARGE. I CALLED ON A FRIDAY AND THEY WERE OUT THE NEXT MONDAY.

THEY CAME WHEN THEY SAID THEY WOULD, GAVE WRITTEN ESTIMATE, AND LEFT A MESSAGE OF WHERE THE PACKET AND ESTIMATE INFORMATION WAS. THEY CALLED ME BACK TO SEE IF I HAD ANY QUESTIONS. I FAXED MY WORK ORDER AND THEY CAME THE NEXT DAY AND DID THE WORK. EXCELLENT CLEAN UP, I DIDN'T EVEN KNOW THEY WERE THERE. THEY DID EVERYTHING REALLY WELL, I WILL HIRE THEM AGAIN EVEN THOUGH THEY WERE MORE EXPENSIVE THAN OTHER COMPANIES. GREAT JOB.

POINTED OUT THAT THEY HAD A COUPON AVAILABLE.

THEY CLEANED UP AFTER THEMSELVES WELL.

I CALLED ON FRIDAY-LATE AFTERNOON. THEY WERE HERE ON SAT. THEY CALLED SAT AM WITH A TIME FRAME & WERE HERE IN THAT TIME. COURTEOUS, PROFESSIONAL, QUICK!

I HAD OTHER QUOTES AND CALLED THEM BACK TO REQUEST LOWER PRICE WITH SUCCESS.

THEY CAME VERY SOON AFTER I CALLED, WERE COURTEOUS AND EVEN GAVE ME A DISCOUNT WITH MY HAVING TO ASK FOR IT.

EMPLOYEE (OLDER MAN) CAME ON DAY PROMISED, LATE IN DAY BECAUSE OF MANY JOBS. WAS POLITE, EFFICIENT & PROFESSIONAL.

THE ONLY NEGATIVE IS THAT NOW I HAVE TO HAVE TWO GARAGE DOOR REMOTES, DUE TO NEW SAFETY FEATURES PREVENTING A FOREIGN OPENER FROM OPENING THE DOOR. I ALSO ASKED THEM TO CHECK THE OTHER DOOR WHILE THEY WERE HERE, AND HE TOLD ME HE WOULD HAVE TO CHARGE ME THE COST OF A SECOND SERVICE CHARGE ($59). EVEN THOUGH HE WAS ALREADY HERE, BECAUSE IT WAS COMPANY POLICY. SO I DID NOT HAVE HIM CHECK IT.

THE SYSTEM INSTALLED RUNS SMOOTHLY AND IS MUCH MORE QUIET THAN THE OLD ONE. NEW ONE IS SAFER.

THEY EXPLAINED IT WAS A MISUNDERSTANDING, ON MY PART. THE GENTLEMAN THAT CAME OUT TO GIVE AN ESTIMATE SAID HE WOULD FIGURE IT UP AND FAX IT TO US. IT'S BEEN OVER A WEEK AND I'M STILL WAITING ON THE FAX.