Garage Doors of Indianapolis

THE 4 ''JIM'S'' WHO RUN THE COMPANY WERE WONDERFUL TO WORK WITH. THEY WERE VERY FRIENDLY AND HELPFUL. THE WORK WAS PERFORMED IN A TIMELY FASHION, GREAT CLEAN-UP. FAIR PRICE. ABSOLUTELY NO COMPLAINTS. I'D USE THEM AGAIN AND REFER OTHERS TO THEM.

WE LEFT A VOICE MAIL MESSAGE AFTER BUSINESS HOURS, AND RECEIVED A PHONE CALL FROM A SCHEDULER AT 7:15 AM THE NEXT MORNING. THE SCHEDULER WAS VERY POLITE AND ASKED MANY QUESTIONS AS TO THE PROBLEM WITH THE DOOR, AND IF/WHEN SOMEONE WOULD BE HOME DURING THE SERVICE VISIT. SHE SCHEDULED A REPAIR FOR THE SAME DAY. A SERVICEMAN ARRIVED AT THE HOUSE EARLIER THAN THE 4:00 PM ESTIMATE. HE FIXED IT IN UNDER AN HOUR. WE ARE VERY PLEASED WITH THEIR TIMELINESS AND PROFESSIONALISM.

I WAS EXTREMELY HAPPY WITH THE SERVICE AND WILL GO OUT OF MY WAY TO LOOK THEM UP AGAIN. I CALLED AROUND NOON AND THEY STILL CAME OUT THE SAME DAY TO FIX THE PROBLEM. IN FACT THEY CAME OUT AT 8 PM SAYING THAT THEY FINISH ALL CALLS NO MATTER HOW LONG IT TAKES. THESE ARE REAL HARD-WORKING PEOPLE. I'LL GO OUT OF MY WAY TO DO BUSINESS WITH THEM AGAIN. I **HIGHLY** RECOMMEND THEM.

THE PRICE REFLECTS THE $10 ANGIE'S LIST DISCOUNT. I CAN'T SAY ENOUGH ABOUT THEM.

FAST PROPOSALS! FAST TO SCHEDULE THE WORK! VERY HAPPY WITH A JOB WELL DONE!

RESPONSE TIME WAS VERY PROMPT, EVEN THOUGH I CALLED AT THE END OF THE DAY. THE REPAIRMAN WAS COURTEOUS AND IMMEDIATELY ASSESSED THE SITUATION AND BEGAN TO WORK. THE REPAIR WAS COMPLETED QUICKLY - HE HAD THE NECESSARY PARTS ON THE TRUCK. THE ONLY DISAPPOINTMENT CAME WITH THE BILL. WHEN I CALLED I HAD ASKED IF THERE WAS A DISCOUNT FOR ANGIE'S LIST MEMBERS, ESPECIALLY SINCE I WAS TOLD THAT I WOULD HAVE TO PAY THE OVERTIME RATE. THE INDIVIDUAL WHO TOOK MY CALL ASKED IF I HAD A COUPON - SHE INDICATED THAT THERE WAS A $10 OFF COUPON IN THE LATEST BOOK. I HAD THE BOOK SO I THOUGHT I WAS GOING TO BE ABLE TO TAKE ADVANTAGE OF IT. I WAS NOT ABLE TO FIND A COUPON IN THE BOOK SO I HAD TO PAY THE FULL AMOUNT.

I ARRANGED TO HAVE SOMEONE AT THE HOUSE TO MEET THE REPAIRMAN WHILE I WAS AT WORK. TURNED OUT ALL THAT WAS NEEDED WAS TO RESET THE DOOR RELEASE AND ALIGN SENSORS. THAT TOOK A FEW MINUTES. JUST WISH THAT THE REPAIRMAN HAD DONE FULL SERVICE OF THE GARAGE DOOR OPENER SYSTEM ($69.95 WITH COUPON) VERSUS TAKING THE COUPON FOR $10 OFF THE MINIMUM SERVICE CALL (ALSO $69.95). WILL CALL THEM NEXT TIME THERE'S A PROBLEM WITH THE GARAGE DOOR BUT WILL BE CLEAR ABOUT SERVICE OPTION.

I CALLED THE COMPANY AT 1:30PM ON A FRIDAY AFTERNOON TO SEE WHEN THEY COULD REPLACE THE SPRINGS THAT HAD BROKEN ON MY GARAGE DOOR. THEY QUOTED ME A PRICE AND TOLD ME THAT THEY COULD FIX IT BY THE END OF THE DAY. THE SERVICE REP. SHOWED UP LATER THAT AFTERNOON AND REPLACED BOTH SPRINGS ON THE GARAGE DOOR. THE SERVICE REP. WAS POLITE AND EFFICIENT. HE FINISHED THE JOB QUICKLY AND LEFT MY GARAGE CLEAN.

GOOD. PROMPT. COMPETENT. SERVICE TECH PERSONALITY WAS A LITTLE FLAT, BUT THAT DOESN'T BOTHER ME. HE GOT THE JOB DONE RIGHT THE FIRST TIME ! ! !

THEY DID A GREAT JOB, AND WERE KNOWLEDGEABLE ABOUT OUR EQUIPMENT, EVEN THOUGH IT'S ABOUT 15 YEARS OLD.

NEXT DAY SERVICE, VERY NICE AND EFFICIENT.

THEY ARE A GREAT COMPANY TO WORK WITH, THEY GO ABOVE AND BEYOND. I HAVE USED THEM FOR YEARS.

THE SALESPERSON WAS POLITE, KNOWLEDGEABLE AND THOROUGH. THE WORKMAN WAS ON TIME, DID HIS WORK EFFICIENTLY AND QUICKLY. ALL QUESTIONS WERE ANSWERED SATISFACTORY. PRICE WAS GOOD AND SO WAS THE WORK. COMPANY WAS PROMPT & I WOULD RECOMMEND.

THE PRICE SEEMED A LITTLE HIGH AND MAY NOT HAVE GIVEN ME A DISCOUNT. THEY DID PRETTY GOOD WORK. THE WORKER WAS KIND, BUT IT WAS A COLD DAY AND I HAD TO HELP HIM LOAD THE OLD DOOR ON HIS TRUCK. THE WORKER SHOULD HAVE HAD SOME HELP WITH HELP.

I CALLED THE COMPANY ON MONDAY MORNING FEB-7-2005 TO SCHEDULED A SERVICE CALL FOR TUESDAY MORNING. AFTER NO SERVICE PERSON ARRIVED BY NOON MY WIFE CALLED TO SEE WHAT TIME SOMEONE WOULD BE COMING AND WAS TOLD THEY WOULD NEED TO CONTACT THE SERVICE PERSON AND GET BACK WITH US. AFTER TWO HOURS WITH NO CALL BACK I CANCELLED THE SERVICE CALL AND WILL WORK WITH ANOTHER COMPANY. ALSO ON MONDAY I STOPPED BY THEIR SHOWROOM TO GET SOME INFORMATION ON NEW DOORS AND OPENERS. AFTER BROWSING FOR MORE THAN 10 MINUTES NO ONE HAD GREETED ME OR OFFERED TO HELP UNTIL I ASK FOR ASSISTANCE. I'LL NEVER ATTEMPT TO WORK WITH THIS COMPANY AGAIN.

THEY HAVE BEEN EXCELLENT AND I HAVE USED THEM FOR YEARS AND WILL CONTINUE TO USE THEM.

IT TOOK THEM A COUPLE OF TRIPS TO GET IT ALL FIGURED OUT, BUT EVERYTHING WORKED OUT.

AFTER TWO UNSUCCESSFUL SERVICE CALLS ON GENIE SCREW DRIVE OPENER (12 YEARS OLD), COMPANY REP SAID WE NEEDED A NEW OPENER. THEY CAME OUT AT OUR INSISTENCE (AFTER TRYING TO CANCEL) ON 12/23/04 (SCHEDULED DAY - BAD SNOW DAY) B/C WE WERE GOING OUT OF TOWN AND DIDN'T WANT HOUSE/PET SITTER TO HAVE TO DEAL WITH NON-WORKING OPENER. INSTALLED AND GAVE REFUND FOR INITIAL SERVICE CALL (NO CHARGE FOR SECOND CALL). B/C INSTALLER ON 12/23 DID NOT HAVE REGULAR COMPANY VEHICLE DUE TO STORM, HE LEFT THE OLD OPENER IN THE GARAGE. WE HAD TO CALL THEM TO PICK IT UP AFTER CHRISTMAS. ALSO, THEY HAD TO COME BACK AGAIN THIS MONTH, BECAUSE SECOND WASHER ON BOLT HOLDING OPENER TO GARAGE DOOR, HAD ALREADY WORKED ITS WAY OFF. SEEMS FINE, NOW.

ALTHOUGH REPLACING THE MOTOR FIXED THE PROBLEM, THEIR CLAIM TO "CALL THIS MORNING FOR SERVICE TODAY" DOES NOT APPLY TO WARRANTY WORK. AFTER A YEAR OF TRYING TO REPAIR IT, THEY FINALLY REPLACED THE MOTOR. IN ALL THERE WERE 4 OR 5 VISITS AND I WAS NEVER ASSESSED A SERVICE CALL OR LABOR FEE. I MAY CONSIDER HIRING THEM AGAIN, I DON'T KNOW.

GOOD WORK AT A FAIR PRICE. DID WORK WHEN NOBODY WAS HOME, AND LEFT AN INVOICE. (NOT MANY COMPANIES WILL DO THAT THESE DAYS!)

THE CUSTOMER SERVICE REP TOOK THE INFO AND SCHEDULED THE CALL (BUT DID NOT OFFER ANY SUGGESTIONS). THE TECHNICIAN IMMEDIATELY DIAGNOSED AND FIXED THE PROBLEM: THE DOOR WAS LOCKED. HE THEN DID A "TUNE UP", I.E. SPRAYED LUBRICANT ON THE RAILS, AND SAID THAT THE BILL WAS $79. HE SAID HE DID NOT KNOW ANYTHING ABOUT A DISCOUNT FOR ANGIE'S LIST CUSTOMERS, BUT DID SUGGEST CHECKING THE PHONE BOOK FOR A $10 COUPON, SO THE FINAL BILL WAS $69. THE COMPANY DID NOT RESPOND TO MY SUBSEQUENT EMAIL EXPRESSING CONCERN ABOUT THE AMOUNT OF THIS CHARGE.

PROFESSIONAL, RESPONSIVE, PROMPT, HAD COST CUTTING SUGGESTIONS THAT WORKED, FINAL PRICE COMPARABLE TO THE MARKET VALUE FOR THE SERVICE. OVERALL RATING A.

THE PRODUCT ITSELF IS GREAT. THE SERVICE, HOWEVER; LEFT A LOT TO BE DESIRED. MY SALESMAN SEEMED TO WANT TO PROVE A POINT BY NOT RETURNING MY CALLS WHEN I DIDN'T MAKE A DECISION WITH HIS TIMEFRAME. I FINALLY HAD TO CALL THE MAIN OFFICE TO FIND OUT WHEN MY DOORS WOULD BE SCHEDULED FOR INSTALLATION. THE INSTALLER LEFT A LOT OF DEBRIS BEHIND (MISCELLANEOUS BOLTS, PACKING MATERIALS).

I REQUESTED A QUOTE BY INTERNET OFF OF THEIR WEBSITE AND FOLLOWED UP WITH A PHONE CALL A FEW DAYS LATER. THEY CAME OUT A FEW DAYS LATER AND LEFT ME A FEW DIFFERENT QUOTES TO CHOOSE FROM. AFTER I ACCEPTED THE OFFER THEY SAID IT WOULD BE 5 TO 7 WORKING DAYS BEFORE THEY COULD COME AND IT WAS AROUND 6. THEY CALLED THE DAY BEFORE THEY WERE COMING TO LET ME KNOW. THE OVERALL EXPERIENCE WAS GOOD. THEY CAME WHEN THEY SAID THEY WOULD, THEIR PRICE WAS REASONABLE AND THEY DID A GREAT JOB.

THEY CAME OUT THE SAME DAY I CALLED AND FIXED THE DOOR WITHIN 20 MINUTES.