Garage Doors of Indianapolis

VERY QUICK RESPONSE. ARRIVED WITHIN TWO HOURS OF PHONE CALL REQUESTING SERVICE. WOULD DEFINITELY CALL THEM IN THE FUTURE, AND RECOMMEND TO OTHERS.

I CALLED THIS COMPANY BECAUSE IT IS THE ONE MY HOME WARRENTY COMPANY USES AND I WASN'T SURE IF THIS WAS GOING TO BE COVERED. I CALLED ON A FRIDAY TO SCHEDULE AN APPOINTMENT SOMEONE WAS TO CALL ME BACK WITH A TIME. WHEN I HADN'T HEARD BY TUES, I CALLED THEM, AND THEY SENT SOMEONE OUT 30 MINUTES LATER. THE TECH WAS THERE FOR 20 MINUTES, CHARGED $80 FOR LABOR AND $101 FOR THE PARTS. I MUST ADMIT I THINK THE $80 LABOR IS EXCESSIVE.

WALTER, THE INSTALLER, PERFORMED THE WORK IN A VERY PROFESSIONAL MANNER, WITH GREAT ATTENTION TO DETAIL. JOHN SWARTZ WAS PROACTIVE AND THOROUGH IN HIS PRESENTATION OF WHAT WE COULD EXPECT. I RECOMMEND THIS COMPANY TO OTHERS.

THE SALESMAN/ESTIMATOR CAME OUT TO VIEW THE DAMAGE TO OUR DRAINPIPES THAT TORE AWAY FROM OUR HOME AFTER A RAIN STORM. HE LEFT HIS QUOTE ALONG WITH A VERY SMALL (BOOKMARK SIZE) CARD OF COLOR SWATCHES. I SIGNED THE CONTRACT AND FAXED BACK THE SAME DAY. ON THE CONTRACT THEY STATE THAT WORK WILL BEGIN EXACTLY SEVEN DAYS FROM WHEN THEY RECEIVE THE CONTRACT. I RACED TO A FRIEND'S HOUSE TO GET IT BACK THAT DAY. OVER TWO WEEKS LATER A CREW OF 3 MEN SHOWED UP UNANNOUNCED. WE HAD BEEN VERY WORRIED ABOUT MOLD GROWTH IN OUR ROOF INSULATION. THEY WERE SUPPOSED TO CALL 24 HOURS IN ADVANCE. A CREW MEMBER MADE A VERY NEGATIVE COMMENT ABOUT OUR DRAINPIPE/GUTTERS IN GENERAL THAT WERE NOT DAMAGED. THEY ALSO INFORMED ME THAT I CHOOSE THE WRONG COLOR DRAINPIPE AND WOULD HAVE TO COME BACK THE NEXT DAY. AFTER SEVERAL CALLS TO THEIR OFFICE, IT WAS ARRANGED THAT THEY WOULD RETURN SOMETIME THE NEXT AFTERNOON. THE CREW CAME BACK MINUS A WORKER. THEY GOT THE JOB DONE QUICKLY, CLEANED UP MY BACKYARD.

I REALLY APPRECIATE THEIR PROMPT SERVICE AND THEIR HONESTY. THEY WERE ALSO VERY COURTEOUS.

THIS IS THE SECOND GREAT EXPERIENCE WE'VE HAD WITH THIS COMPANY. I WAS LEAVING FOR WORK AND WHEN I TRIED TO CLOSE THE GARAGE DOOR, THERE WAS A LOUD ''POP'' AND THE DOOR WOULD NOT OPEN OR CLOSE. I NEEDED TO GET TO WORK FOR A MEETING, AND WHEN I CALLED IN FOR THE REPAIR, THEY SAID THAT A TRUCK WAS IN THE AREA. THEY SHOWED UP WITHIN A HALF-HOUR AND FIXED THE PROBLEM IN SHORT ORDER. I HAVE FOUND GARAGE DOORS OF INDIANAPOLIS TO BE VERY RESPONSIBLE, PROFESSIONAL, AND REASONABLY PRICED. I WOULDN'T THINK OF CALLING ANOTHER COMPANY. THANK YOU.

NOW IT GOES UP AND DOWN JUST LIKE A CADILLAC!

DOOR OPERATOR SYSTEM ORIGINALLY PURCHASED FROM GARAGE DOORS OF INDIANAPOLIS IN 10-1996. WAITED A DAY FOR SERVICE. OFFICE GIRL CALLED TO SAY SERVICE MAN WOULD BE HERE BETWEEN 1 AND 3. FINALLY ARRIVED AT 4:15 PM. CHARGED TOO MUCH FOR WORK PERFORMED. WILL TRY SOMEONE ELSE NEXT TIME.

JOHN SWARTZ WAS AMENABLE AND VERY PROFESSIONAL; SHOWED UP ON TIME AND PROVIDED DETAILED QUOTATION TO REPLACE TWO GARAGE DOORS.

IN FAIRNESS TO THE COMPANY, THE CSR CALLED ME BACK IN AN HOUR SAYING MY TECH WAS WILLING TO COME IN THE NEXT DAY (SATURDAY) TO PERFORM MY SERVICE (TECHS DON'T NORMALLY WORK ON SATURDAYS). I THANKED HER FOR THE OPTION AND RETURN CALL BUT I HAD ALREADY SCHEDULED WITH A DIFFERENT COMPANY. THIS WAS THE 3RD TIME GARAGE DOORS OF INDPLS HAD COME TO MY HOME. THE FIRST TWO WERE EXCELLENT AND EARNED THEM "A"S ACROSS THE BOARD. THE FIRST WAS A MAINTENANCE WHICH WENT QUICKLY; THE SECOND WAS A DIAGNOSIS THAT ONE GARAGE DOOR WAS NOT WORKING - THE MOTOR NEEDED REPLACEMENT. THAT MOTOR WAS 19 YEARS OLD; IT DID WORK DURING THE FIRST VISIT. THE THIRD VISIT THAT WENT SO POORLY WAS TO REPLACE THAT 19-YR OLD MOTOR. THE ICING ON THE CAKE THOUGH, OCCURRED THE DAY FOLLOWING THE SCHEDULED SERVICE. I HAD CANCELED THE ORDER THE DAY BEFORE; YET A CSR CONTACTED ME THE FOLLOWING DAY TO SEE WHEN I WANTED MY SERVICE CALL RESCHEDULED! THE RIGHT HAND DOESN'T APPEAR TO TALK WITH THE LEFT HAND IN THAT COMPANY.

OVERALL, BOTH THE ANSWERING SERVICE AND TECHNICIAN RESPONDED IN A VERY TIMELY MANNER. WHILE THE JOB WAS EXPENSIVE, WE FELT GETTING THE PROBLEM TAKEN CARE OF AT 9:30 AT NIGHT WAS A PLUS. THE TECHICIAN WAS UNFRIENDLY AND COLD. I THINK HE WANTED TO GET ON WITH HIS DATE BECAUSE A GIRL WAS IN THE TRUCK WITH HIM. HE DID WORK QUICKLY, HOWEVER.

JIM MORGAN WAS PROMPT AND ANSWERED ALL OF MY WIFE'S QUESTIONS WHEN HE GAVE US THE QUOTE. SHE SAID HE WAS VERY NICE. THEIR QUOTE WAS WITHIN $50 OF THE COMPANY THAT I ULTIMATELY WENT WITH. THE MAIN REASON I DIDN'T SELECT THEM WAS THE SLIGHTLY HIGHER PRICE AND ANOTHER COMPANY HAD A BETTER COLOR MATCH TO MY EXISTING TRIM.

GOOD WORK, THEY DID WORK ON AN EMERGENCY BASIS, WHICH I APPRECIATED.

WORK WAS DONE QUICKLY, AT A FAIR PRICE AND NO RETURN SERVICE WAS REQUIRED.

IT WAS SOMEWHAT FRUSTRATING TO MAKE INITIAL CONTACT. YOU HAVE TO PUNCH YOUR WAY THROUGH MULTIPLE ELECTRONIC MENUS BEFORE YOU CAN TALK WITH A REAL PERSON. THEY SAID THEY WOULD ARRIVE FOR SERVICE AROUND 1:30 P.M. THEY ARRIVED ABOUT 7 P.M. THE WORK WAS DONE QUICKLY AND, I ASSUME, WELL ONCE THEY GOT TO OUR HOME.

VERY UNPLEASANT, STRESSFUL EXPERIENCE. I NEEDED THIS DONE PRIOR TO CLOSING ON THE SALE OF MY HOUSE. I FELT THIS ORGANIZATION HAD POOR COMMUNICATION, AS A TEAM. I FELT THEY DIDN'T`T KNOW WHAT THEY WERE DOING OR WERE ABLE TO DO. THE PEOPLE I TALKED WITH IN THE OFFICE WERE VERY POLITE AND WERE TRYING TO GET THINGS STRAIGHTENED OUT. THE SALESMAN, AND MAN WHO DID THE INSTALLATION, DID NOT KNOW HOW TO DO THEIR JOB AND CAUSED ME A LOT OF WORRY AND UNDUE STRESS. I FELT THE ADDED COST WAS UNCALLED FOR - JOB DID NOT TAKE LONGER THAN I WAS ORIGINALLY TOLD - NOTHING HAD CHANGED PER WRITE UP.

A SPRING ON MY GARAGE DOOR BROKE AT 11:30 AT NIGHT. I CALLED GARAGE DOORS OF INDIANAPOLIS AND SPOKE TO THE ANSWERING SERVICE. THE (VERY POLITE) WOMAN TOOK MY PHONE NUMBER AND SAID THE ON-CALL SERVICE REP WOULD CALL ME WITHIN 15 MINUTES. CHRIS CALLED ME WITHIN THAT TIME. I EXPLAINED THE PROBLEM AND HE ASKED IF I WANTED SERVICE IMMEDIATELY. I ASKED THE PRICE FOR AN EMERGENCY CALL AND WAS QUOTED $160 FOR JUST THE SERVICE CALL. I TOLD HIM TO COME ON OUT. HE WAS AT MY HOUSE WITHIN 45 MINUTES, REPLACED BOTH SPRINGS AND THE TOTAL COST WAS $217 FOR THE SERVICE CALL AND THE PARTS. BY 1 AM I ONCE AGAIN HAD A WORKING GARAGE DOOR. I WAS VERY PLEASED AND WILL CALL THEM AGAIN IF I NEED SERVICE. CHRIS WAS GREAT.

THE REPAIRMAN CAME OUT ON THE SAME DAY AND FIXED THE PROBLEM QUICKLY.

SINCE THE DOOR IS VERY HEAVY I NEEDED TO GET THIS FIXED RIGHT AWAY. I CALLED GARAGE DOORS OF INDIANAPOLIS ON 4/30 IN THE AM; THEY WERE ABLE TO SEND SOMEONE OUT THAT DAY. THE INSTALLER DID A GREAT JOB. HE ANSWERED ALL MY QUESTIONS AND WENT OVER THE INSTALLATION AND WARRANTY INFORMATION.

AT FIRST THERE WAS SOME CONFUSION ABOUT WHICH DAY THE SALESMAN WAS SUPPOSED TO SHOW UP, BUT AFTER I RECALLED THEM, THE SALESMAN WENT OUT OF HIS WAY TO SHOW UP ON THAT DAY AND EXPLAINED EVERYTHING ABOUT THE DOOR AND EQUIPMENT.

EXCELLENT. THEY WERE WILLING TO DO THIS WHEN WE WEREN'T AT HOME, AND DID IT EXACTLY AS INSTRUCTED.

ON A SUNDAY AND WAS THERE WHEN STATED.

AFTER TWO DAYS, I FINALLY CALLED THEM AND WAS PUT ON HOLD FOR 10 MINUTES THEN DISCONNECTED. WHEN I CALLED BACK AND COMPLAINED, THE WOMAN SAID THAT THEY COULDN'T OPEN THE DOOR, AND THAT SOMEONE FROM SALES WAS SUPPOSED TO CALL ME, AND SHE HAD NO IDEA WHY I HAD NOT BEEN CONTACTED. THEY WERE VERY UNPLEASANT TO DEAL WITH. THEY DID NOT CALL ME TO TELL ME THEY HAD BEEN THERE OR WHAT WAS WRONG. I WOULD DEFINITELY NOT RECOMMEND THEM.

VERY FAST RESPONSE TO CALL, WILLING TO COME OUT INSTANTLY, DID THE WORK QUITE QUICKLY, AND EXPLAINED THE DETAILS OF SPECIFICALLY WHAT THEY DID; A VERY NICE JOB AND I WOULD USE THEM AGAIN.

GARAGE DOORS OF INDIANAPOLIS CAME OUT AND IDENTIFIED THE PROBLEM WITHIN MINUTES. SEEMS THAT WHEN THE OPENER WAS INSTALLED WIRES WERE SPLICED TOGETHER. THESE WIRES HAD COME LOOSE CAUSING THE PROBLEM. IT WAS FIXED AND THEY WERE ON THEIR WAY. I HAVE NOT HAD A BIT OF PROBLEMS SINCE. EVERYTHING WORKS LIKE NEW. THE SERVICE TECH WAS VERY PROFESSIONAL AND QUICK WITH THE JOB. I AM VERY SATISFIED.