Garage Doors of Indianapolis

COMPANY SENT SERVICEMAN WITHIN HOURS OF MY CALL. PERFORMED REPAIR VERY QUICKLY.

THE INSTALLER WAS MORE THAN HELPFUL. HE SAID IF THE RUBBER SHIELD AT THE BOTTOM OF THE DOOR WAS NOT APPROPRIATE FOR US, HE WOULD COME OUT AND REPLACE IT WITH ANOTHER MODEL. HE TOLD US TO LIVE WITH IT FOR A WHILE AND SEE IF WE ARE PLEASED WITH IT.

DID NOT SHOP PRICES. REPAIRMAN FRIENDLY AND PROFESSIONAL.

THEY WOULD BE MY FIRST CHOICE. EVERYTHING WAS QUICK AND EFFICIENT AND SEEMED TO KNOW WHAT THEY WERE DOING.

HAD ONE ISSUE AFTER THE FACT AND WHILE THE PERSON ON THE PHONE WAS NOT HELPFUL, THE SERVICE MANAGER CAME OUT AND ADDED A DOWNSPOUT FOR NO CHARGE TO ALLEVIATE OUR PROBLEM. THAT WAS GREAT SERVICE.

ARRIVED HALF AN HOUR EARLY, BUT GAVE HER A WINDOW TO BE THERE AND DID NOT ARRIVE WITHIN THAT FRAME, SO MEMBER WAS NOT THERE. THEY COULD HAVE CALLED

SHOWED UP LATE. DID NOT DO THE WORK, WHEN I CALLED TO COMPLAIN, THEY HUNG UP ON ME. REP WOULD NOT RETURN MY CALLS. VERY VERY BAD COMPANY. WOULD NEVER USE AND WILL ALWAYS TALK ABOUT. I HAVE ALREADY DISSUADED 2 FRIENDS FROM USING THEM!

THIS IS THE SECOND TIME THE CAME WITHIN 6 MONTHS. WARRANTY IS ONLY FOR 3 MONTHS. NOT VERY HAPPY THAT THEY DIDNT FIX THE PROBLEM THE FIRST TIME. THE SECOND DOOR WAS HALF PRICE FOR SERVICE CALL.

PRICE IS WITH DISCOUNT. THEY HAD TO COME OUT 5 TIMES TO GET IT FIXED RIGHT. B+ IN QUALITY IS FOR THE MIX UP IN ORDERING THE WEATHER STRIP. I WOULD GIVE THEM AN A- BECAUSE OF BAD COMMUNICATION. IT TOOK A LOT OF MY TIME AND I DONT HAVE MUCH TIME.

I WONDER IF $70.00/HOUR IS A HIGH LABOR CHARGE. THE MAJOR COMPLAINT IS THAT AFTER SAYING THEY''D BE HERE SHORTLY AFTER 9 AM, THEY SAID, ''NOT ''TIL AFTERNOON'' (AFTER WE CALLED TO ASK), AND THEN THEY SHOWED UP AT 4:30 PM.

I GATHERED QUOTES FROM AT LEAST THREE COMPANIES FROM THE LIST. I CHOSE THIS COMPANY BECAUSE IT GAVE ME A FLAT RATE TO FIX THE DOOR AND IT GAVE A DISCOUNT. THE JOB WAS A PARTICULARLY HARD ONE AND THEY HAD TO COME BACK THE NEXT DAY TO FIX IT. WITHOUT ANY NOTICE FROM THE COMPANY, THOUGH, THE BILL DID NOT REFLECT THE DISCOUNT AND THE BILL WAS WAY OUT OF PROPORTION WITH WHAT THEY QUOTED ME. AFTER I CALLED THEM, THEY APOLOGIZED AND SAID THAT THE RATE REALLY WASN''T A FLAT RATE, BUT THAT THEY COULD PERFORM SERVICES FOR MOST JOBS FOR THAT RATE SO THEY CALL IT A FLAT RATE. MY JOB TOOK MUCH MORE TIME AND THEY DIDN''T BILL US FOR ALL THE TIME IT TOOK. I APPRECIATE THAT THEY DIDN''T BILL US FOR ALL THE TIME BUT THOUGHT IT WAS DECEPTIVE THAT THEY QUOTED A FLAT RATE WHEN I WAS COMPARING OTHER COMPANIES'' RATES WHO HONESTLY QUOTED ME AN HOURLY RATE. I PROBABLY WON''T USE THIS COMPANY AGAIN, NOT BECAUSE THEY DIDN''T DO A GOOD JOB, BUT BECAUSE I FEEL THEY WERE LESS THAN FORTHRIGHT IN THEIR QUOTI

THEY INSTALLED MY GUTTERS 20 YEARS AGO. THEIR QUALITY IS EXCELLENT!!

CHRIS, THE TECHNICIAN, WAS VERY PLEASANT TO WORK WITH AND EXTREMELY INFORMATIVE. HE BROKE DOWN A SERVICE PLAN FOR MY WIFE AND I TO FOLLOW AND COMPLETE OURSELVES TO MAXIMIZE THE DOOR''S PERFORMANCE. ONCE HE COMPLETED THE WORK ON THE DOOR, WE TESTED IT - YOU CAN BARELY HEAR IT OPEN/CLOSE!

ARRIVED EXTREMELY QUICKLY...WITHIN 3 HOURS. AND THE TECHNICIAN DIAGNOSED THE PROBLEM WITHIN THE FIRST 5 MINUTES. TECHNICIAN WAS VERY FRIENDLY. MY ONLY ISSUE IS THAT THE TECHNICIAN USED MY LADDER SINCE IT WAS THERE ALREADY & TRACKED MUD ON IT, BUT DIDN''T CLEAN HIS MUD PRINTS OFF OF THE LADDER.

GREAT COMPANY. USED FOR A LONG TIME.

EXCELLENT CUSTOMER SERVICE AND WORK.

CAME TO HOME FOR ESTIMATE, PROMPT. INSTALLED ON TIME. COMPARED PRICES AND SIGNIFICANTLY LESS $$ INSTALLED THAN HOME DEPOT. AT FIRST THE TENSION WAS SET TOO HIGH CAUSING THE AUTOMATIC OPENER NOT TO CLOSE. THEY FIXED IT THE FOLLOWING DAY.

THERE WAS NO PRESSURE ON THEIR PART TO DO BOTH SPRINGS, HE JUST WANTED TO MAKE ME AWARE OF THEIR CONDITION. THEY WORKED WITH ME ON A TIME..CALLING ME AT WORK 30 MIN. BEFORE ARRIVING. VERY PUNCTUAL ARRIVING FOR THE WORK AND COMPLETED WITHIN THE EST. TIME HE STATED. THEY EVEN INFORMED ME OF A COUPON IN THE PHONE BOOK WHICH I WAS NOT AWARE OF, AND WOULD NOT HAVE KNOWN TO USE. WHEN WORK WAS DONE, HE ALSO DID SOME ROUTINE MAINTENANCE AND SHOWED ME HOW/WHEN TO DO ON MY OWN.

SALES PERSON WAS WONDERFUL AND PRODUCT IS A GOOD ONE. WHEN WE GOT THE QUOTE THERE WERE LOTS OF EXTRAS ADDED IN WHICH ARE INCLUDED IN THE BASE PRICE OF OTHER COMPANIES, FOR EXAMPLE: $110 TO TAKE DOWN AND HAUL AWAY OLD DOORS, $40 A PIECE FOR A 2X6 TO BE MOUNTED ABOVE DOORS, AND WINDOWS WERE TWICE AS EXPENSIVE. THE HIGHER BASE PRICE PLUS THOSE EXTRAS INCREASED THE PRICE OF OUR 2 DOORS BY $330 OVER THE COMPETITION.

EASY TO WORK WITH. VERY RESPONSIVE - SAME DAY SERVICE. WILL USE AGAIN IF NECESSARY.

WAS VERY HAPPY WITH WORK. THE MAN WHO CAME OUT TO TELL US ABOUT THE PRODUCT CAME VERY PREPARED AND HE HAD A MODEL TO SHOW US ABOUT THE PRODUCT. HE WAS QUITE THOROUGH AND PROFESSIONAL.

EASY TO WORK WITH. PROVIDED SAME DAY SERVICE. REPAIRS PERFORMED WHILE MEMBER WAS NOT HOME AND UPON RETURNING, COULD NOT TELL THEY HAD BEEN THERE. THEY GIVE ATTENTION TO CLEANLINESS.

WHEN THEY SAY THEY COME OUT ANYTIME, THEY MEAN ANYTIME. COMPARABLE PRICING.

INITIAL PRICE WAS HIGH BUT THEY OFFERED PRICE MATCHING; THEIR RESPONSE WAS QUICK

RETURN PHONE CALL AND ARRIVAL FOR APPOINTMENT WERE BOTH ON TIME AS PROMISED. TECHNICIAN WAS COMPETENT, COURTEOUS AND EFFICIENT. HAVE USED ON MULTIPLE OCCASIONS AND WILL CONTINUE TO USE IN THE FUTURE.