FLOORS TO GO

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unknown

Not finished yet.

Floors To Go (Mary Buis) had to have this done twice. The first crew did a very bad job. The second crew ran by Rob Robinson did an excellent job. I was impressed with the way that Floors To Go handled this.

THEY WERE SUPPOSED TO BEGIN THE JOB ON OCT. 13, 2005, AND HAVE THE WORK DONE THE NEXT DAY. THEY DIDN'T CALL OR SHOW ON THE 13TH, SO I CALLED TO SEE WHY THEY WEREN'T HERE. THEY SAID THE GUY HAD TO GO TO ZIONSVILLE AND WOULD BE OUT AFTER THAT JOB. NO ONE CALLED OR SHOWED UP THAT DAY. I CALLED AGAIN, AND THEY SAID HE WOULDN'T MAKE IT OUT THAT DAY. I WAS FRUSTRATED BECAUSE MY HOUSE IS ALL TORN UP, AND I'VE BEEN UNABLE TO USE THE KITCHEN; IT IS A MESS. HE CALLED ME BACK AND SAID A GUY WOULD BE OUT THE NEXT DAY AT 10 AM. THEY DID FINALLY SHOW UP AROUND 11 AM. THE GUY SAID HE WAS GOING TO DROP OFF ALL THE MATERIALS ON MY PORCH, BUT NOT BEGIN THE JOB. I SPOKE WITH THE TILE INSTALLER OVER THE PHONE AND HE EXPRESSED CONCERN WITH INSTALLING THE TILE BECAUSE THE FLOOR MOVES WHEN WALKED ON, DOESN'T STAY LEVEL. HE SAID THEY COULD DO LAMINATE, BUT THEY WOULD HAVE TO ORDER IT. I WAS MAD BECAUSE MY HOUSE IS A MESS, AND I DIDN'T WANT TO WAIT. I TOLD THEM TO TAKE BACK THEIR TILE.

WE HAVE NOT BEEN HAPPY WITH THE FLOOR SINCE THE INSTALLATION, DUE TO THE WORKMANSHIP. THEY WON'T DO THE REPAIR UNLESS WE PAY THEM ANOTHER $2,200.

NEW SUBFLOORING WAS LAID OVER OLD VINYL. THEN NEW ARMSTRONG VINYL WAS LAID. ALL DOORS WERE REMOVED, FRAMES WERE TRIMMED TO ALLOW FOR THE SUBFLOORING. ROB AND HIS HELPER DID A NEAT JOB. ROB HAD US EXAMINE THE VINYL BEFORE HE INSTALLED IT AND MADE SURE IT MET OUR SATISFACTION. HE WORKED LATE ONE EVENING JUST TO FINISH THE JOB AS HE KNEW THERE WAS A DEADLINE REGARDING THE CABINET INSTALLATION. DENNY HENRY WAS A CONSCIENTIOUS SALESMAN. BECAUSE OF THE JOB THEY DID WE WOULD RECOMMEND THEM AND USE THEM AGAIN WHEN THE NEED ARISES.

THEY HAD TO CANCEL THE FIRST INSTALLATION. THEY WORKED EXTREMELY SLOW AND INEFFICIENTLY. EXTREMELY POOR INSTALLATION FINALLY TOOK PLACE. WE CALLED THE MANAGEMENT OUT TO SEE THE POOR INSTALLATION, AND THEY PROMISED TO RESPOND WITHIN A FEW DAYS. THEY DID NOT, AND WE'VE HAD TO CHASE AFTER THEM. THEY'RE UNWILLING TO GUARANTEE THEIR REPAIR. THEY ARE UNPROFESSIONAL, AND UNQUALIFIED. THEIR OWN SERVICEMAN SHARED HIS OPINION THAT THE INSTALLATION WAS POORER THAN WE REALIZED, AND THEY REMOVED HIM FROM THE CASE.

DENNY WAS VERY HELPFUL IN CARPET AND PADDING SELECTION.

INSTALLATION DATE WAS DELAYED ONE WEEK BECAUSE THE CARPET WAS FIRST CUT TOO SHORT AT THE FACTORY. INSTALLERS WERE VERY GOOD.

THE SALESPERSON WAS VERY HELPFUL AND WENT OUT OF HER WAY TO MEET OUR NEEDS (EVEN THOUGH IT WAS A SMALL JOB). WERE ABLE TO INSTALL THE CARPET RIGHT AWAY. INSTALLER WAS PROMPT AND EFFICIENT. HE DIDN''T CLEAN UP AFTER HIMSELF.