FLOORS TO GO

Their customer service lady called me in May after I posted a bad review for them. She wanted to know what she could do to remedy the situation. It really was a day late, dollar short but they did give me some money back. I hope in the future they work harder on customer service from beginning to end. Im not sure if it wasn't for Angie's list that I would have been heard. Good news is they are trying to prevent bad reviews so maybe that will force them to get it together.

Floors To Go, I could give them a double A rating. I had a particular style of carpeting in mind and this particular style of carpeting is basically no long available. We had looked several places, Big Dogs or something like that, and they are wonderful in there, just marvelous people, but they did not have the style of carpet that I wanted, so we had looked a long, long time and out of frustration we had out to breakfast and he said let's just stop and see what they had because we had not been in there. And low and behold I walked in and the carpet that I wanted was right there in front of my face, literally, at the front door as I walked in the door. It may not mean anything to you, but I prayed about it before when I told the Lord I was sick of looking for carpet so please lead me to where I will find the carpet that I want and that was the next stop that we made and there it was literally hanging as a sample right inside the front door for us to go. We worked with Chris Campbell and he was marvelous, he orchestrated everything, he never dropped the ball, in time, he was Johnney on the spot, took care of any of our concerns and problems, he was just wonderful. The whole experience, and the installers were great. They had two installers come out, their names were Larry and Kevin and they were marvelous, very, very professional and did a wonderful, wonderful job. We just had it installed about two weeks ago. I just love it. They just did such an incredible job that if fact all of my friends are now, you know, I want to get that carpet. It's 100% nylon and it is kind of bolted, but lightly sculpted carpet, it's a two tone kind of blend and it just basically it was on special because they were apparently planning on doing away with it, which is kind of funny because when we walked in there the second time that carpet was laying there, the carpet sample was laying there on his desk another lady had come in and just ordered that very same carpet. We got a good price on it, the service was excellent. I would have to give them a double A rating. I don't know what the installation cost was but the carpet was a reasonable price. They gave us a price break because we had in mind what we wanted to pay and he had to give us to bring it to where we could afford it, he worked with, jumbled the numbers around so that we could afford it. He actually took a hit in his commission. My husband handles everything, but he was quite please with everything, they even voluntarily moved some of my furniture back for me that we didn't even pay them for. We didn't ask them to do it, they just did it on their own because we are elderly and they did it in order to keep us from messing with it. I would say if you are looking for carpet that's the place to go. In fact I've been telling all of my friends and my family, my sister was down here a few days ago and I showed her my carpet for the first time, she very much would like to get some too, just exactly like what I have. I don't know if they would travel that far to do an installation for her, they were just incredibly wonderful. I was very, very impressed with the quality of their service. And I resisted going at first because the weren't on your list and quite frankly it was a very, very good experience and I would have to recommend them to anybody.