Five Star Painting of Indianapolis

Five Star Paining did an excellent job work started on time & completed on time the guys were here to work & they sure did, did a very good job.

Wow - what a great company! Larry came out to do the quote and was such a nice man. They were able to work me in very quickly as my job was so small. On the day of the work Larry, his Project Manager Walter and the Painter Walter showed up to walk through what I wanted. Walter (the painter) did a wonderful job the room looks great. Walter (the PM) came at the end of the job did a walk through and made sure I was satisfied with the work. I was amazed at the attention to customer service for such a small job. I would highly recommend Five Star for any painting needs you have, I know I will be using them again.

Larry (owner) met us the 1st day of the work and talked us through their process. Walter, the project manager, was there everyday to ensure the job was on track. The painters did an outstanding job.

They were on time, nice to work with, did a great job and would use them again on future jobs.

I originally painted the entire interior of my house, I've painted for years and am a decent painter. Well, I don't have as much time as I used to have, so I decided to bring in an outside contractor to paint a few rooms in our house. We contacted Larry at Five Star Painting and he came over within a few days to discuss and measure the rooms we wanted done. He then had his color consultant come in as we weren't quite sure what shade we wanted (It was to be a pink baby girl's room) and once we had decided on the color we set a date and were ready to go.Larry showed up promptly when he said he would, and the job was well done. So well done in fact that we have had them back to paint multiple rooms (including a 2 story wall in a stairwell and an entryway) and every time they have done a great job. We're getting ready for more painting work and I will be contacting Larry to do it. His workers are great and they always make sure we are happy before signing off on the job.

Larry,Walter and the workers were extremely cordial.They met every expectation.We are very pleased with the thoroughness and care with which the work was done.

They were very reasonable. The owner walked me through to make sure I thought the work was acceptable and if I had any questions.

The painting crew were very courteous and professional. The quality of the work was excellent and exceeded my expectations.

I hired Five Star Painting to paint entry way, great room and hallway. The ceilings are 17' high so I did not feel like tackling this myself. Every step of the process was handled perfectly. I received quotes from a couple of other people and while Five Star Painting wasn't the cheapest, their process and professionalism gave me the confidence that they knew what they were talking about. I felt comfortable moving forward with them and I am glad I did. The project manager and painters on the job reflected the professionalism through the quote process. They completed the job to my satisfaction and early. Who can ask for more? I have a basement that needs to be painted sometime in the future and Five Star will be my first call.

They did a great job. They were on time and very courtesy. The crew cleaned up after they were done. My house looks great.

Great from 1st contact, through follow ups & to end of the job.

In a word: flawless. This company was an absolute pleasure to deal with, and we couldn't be happier with their work. They were extremely responsive, and Larry was extraordinarily professional and personable. He was able to provide us with a rough estimate based on the initial information we provided, and then scheduled a time to come out for a more accurate estimate. He arrived on time and really went out of his way to ask questions, offer suggestions, and listen to what we wanted. He took thorough notes and gave us some helpful information about his company (including the employee code of conduct, and many references). The estimate came in lower than the other estimates we received, but we were so impressed by Larry's professionalism and the quality of his references that we had already made up our mind to go with Five Star Painting. They were able to squeeze us into the schedule quickly, and on the day of the project we were introduced to the job foreman and the crew. They went over everything that we wanted done, and made sure we were all on the same page. The prep work they did was amazing--they took the time to mask and cover everything expertly, which helped make the finished product so much neater. The crew was very polite and they worked hard. When they were finished, Larry and the job foreman walked around to make sure I was happy with everything. I was more than happy--their work was meticulous, and everything looked perfect. Between the quality of the work, and Larry's infinite professionalism, I can't imagine using another company for any kind of painting job in the future. I would highly recommend this company to anyone looking for a perfect paint job, big or small!

I recommend them because of the quality of their work and the fact that they maintain cleanliness at all times. They have professional workers; they did not even use the rest room in my house; they used a port-o-let outside. I will use them again in the future.

I had a specific requests and they went above and beyond to meet every one of them.

Five star ( 4 men ) were on time, did the painting we wanted done, cleaned up after and were nice guys.

The owner promptly gave quote and lots of information on his company, prior feedback, painting contracting in general. Day of work he also came to get the crew started. All went smoothly, well done.

Very good and easy to work with. Went above and beyond what they needed to do. Very high attention to detail.

Followed through in a timely manner and came through and did everything to my satisfaction. Some things did have to be redone, but they did them without hesitation.

Called a few painters to take care of a basement that was badly in need of wall and floor paint. Five Star's owner, Larry, responded promptly, quoted waterproof paint and floor paint, responded quickly and gave us a fair price. We accepted his quote. He sent a color specialist to help my spouse choose wall and floor colors. We scheduled, they showed up on time with a professional crew of thee painters. They worked half a day on prep and 1.5 days on painting. The work exceeded every expectation. Wall patching, paint coverage, and attention to detail were all stellar. They happily fixed a few minor issues at the ending walk-through. It was a pleasure to do business with Five Star Painting.

After calling for an estimate, Larry, the owner came the next business day to give the estimate. Not only was the estimate lower than the other 2 companies that I called, but his presentation of his company and the way he described how the work was to be completed was more professional. Two painters took 1 day to complete the job. Four people, the owner, the supervisor, and the 2 painters arrived promptly at the scheduled time. After the owner explained the job to his employees, he left. The supervisor also left as he was in charge of 3 jobs that day.The supervisor was in contact with my painters by phone. He returned at the end of the job to critique the painting. Although I found a couple of areas that need some additional attention, the painters cheerfully redid the areas. I was very pleased and would rehire them if I have a need.

Prompt arrival, through, and focused, friendly and courteous. They were willing to do whatever it took to satisfy me. Very good with everything!!

Was selliing my house to relocate and I needed quick service and a good price since I was on a budget. The estimators came out, surveyed the work and provided a quote within a few hours. The quote was very detailed and right on budget. They were both professional and friendly. The work crews that were sent out, were prompt and worked around my schedule. They cleaned up at the end of each day which is not what I had with other contractors. Once the project was completed, Michael followed up and made sure I was pleased with everything. Five Star Painting made the project easy and enjoyable. They even hauled off old paint that I used when I moved in. I would use this company again.. especially if I could have the same crew.

It went very well. They showed up on time (actually early, but they called to make sure that was ok). They got right to work with the prep work (taping, removing wall outlets, etc). They applied 2 coats of paint to my kitchen. They did great work. We would definitely hire them again!

While the quality of their painting job was fine, I have four concerns with this company, with the fourth noted below being my biggest concern by far. These concerns are the basis of my not recommending this company to others. 1. From the onset of our conversations with this company, they kept urging us to do two coats of paint, when our desire from the beginning was to do one coat of paint. This struck me as pushy, and not respecting the customer's wishes. 2. When they began their painting job, my mother (who was overseeing this as she has had a lot of experience through having built four houses and having owned rental property) noticed that they were dipping the brush at the top surface of the can without stirring the can at all (and therefore deliberately putting a thin coat of paint)! It seems that they were intentionally forcing me to come back and ask for a second coat of paint. My mother stirred the can in front of the supervisor, applied some paint to the wall, and showed that this simple action produced a *real* single coat of paint. From then on, the company did a much more authentic single coat. 3. The next morning, the owner (Larry Harkleroad) asked to meet my mother and me, and (based on what had happened the day before) said that he was inclined to end the project then and there. He was ticked off, cranky, and prideful. My mother showed him the difference between the thin coat and the real coat, and calmly reiterated our expectations. It was primarily because I was in a bind to get the project done that we decided to proceed ahead with this company. 4. My biggest concern with this company is that their workers, likely through using inadequate protection under their ladders, damaged my immaculate bamboo flooring. I raised my concerns about the dents to Larry Harkleroad in a detailed email, and asked him to address these dents. (Note that these dents could not have been attributed to anyone else; my real estate agent and I both observed that there were no dents in the flooring when I walked through the condo before moving in, we had no other contractor work done before Five Star Painting, and I had purchased no furniture other than a mattress set that was already on the master bedroom carpet before Five Star Painting started their project.) Rather than even remotely accepting responsibility, Larry Harkleroad turned the situation around and made some insulting accusations to me (noted below). Larry did send over his deputy to look at the dents, who acknowledged that there were dents. Furthermore, our realtor sent a letter to Larry to confirm that there were no dents in the bamboo flooring prior to the start of the painting. Larry simply absolved his company of any possible responsibility without bothering to investigate the dents/gouges himself. I find that to be irresponsible and arrogant business practice. As though that were not enough, he went a step further by challenging my integrity, by stating that we were asking him to commit "insurance fraud". And when I conveyed to him that I would likely not give him a top rating on Angie's List if he didn't take my concerns about the dents seriously, instead of appreciating my frankness he had the audacity to say that withholding a top rating pending resolution of our legitimate concerns "sounds a bit like blackmail." The irony of his attacking my character was that Five Star Painting, upon the completion of their painting job, miscalculated its costs, and I was the one who had the decency and honesty to tell Larry's deputy that his company had done its math wrong and was undercharging us. When a business provides a service, it does not constitute simply the execution of the service, but it is the whole package -- from the moment that a call is made by a prospective client to proper resolution of concerns raised in the execution of the service. Five Star Painting doesn't meet this standard.

Though they were a littler higher in price than the 2 other quotes. I chose Five Star, because of the information provided, methods used, paint types etc. It showed their experience and knowledge. Great job ! Also, workers cleaned up daily before they left. The supervisor, came daily to check on progress and quality. They also gave a 2 year warranty, not like the other companies/