First National Restoration, Inc

Ray took our money last year for a roofing job which he never did at all. Each time we called we never got any response from him. We left him several voice messages emails and mails which were never returned. Each week they would come up with excuses about the weather having a different job not feeling well or being out of town. We then asked them to return our money and they kept saying we needed to fill out their forms. Ray said we would have our money back immediately. That was 4 months ago. He then said the guy who needs to "cut out the check" is on vacation. That was 2 months ago. Then he said he was out of town. Then he said he had put our check in the mail. That was a month ago. He claimed he didn't receive letters and emails we sent to him, which were copied to an officer who by the way received his copies.

unknown

We had been thinking about replacing our roof, and received a flyer for FNR. They sounded good - local, seemed professional (on paper), so I called for an estimate appointment. I should have known when the person on the phone made an appt for me but then was ready to hang up when I reminded her she had no contact or address information for me . . . . The man who came out and did the estimating was very courteous and seemed to know his stuff. He said we appeared to have storm damage, and that he had checked with his boss re whether there was enough for a claim, and that his boss said to go ahead with it. He gave me a folder with info about the materials FNR used, and a checklist for what to do next. I was asked to contact my insurance re a claim, and he specifically asked me twice to be sure and call the FNR office to tell them when the adjuster appt was, so he could be there. He stated that FNR wanted to be sure that the insurance adjuster understood the things that FNR noted and recommended having repaired/replaced. It all sounded reasonable to me. I got an appt with a State Farm adjuster, and started trying to contact FNR. I called multiple times over three days, and finally ended up leaving a message. I was concerned that at no time during the business day could I get a human answer on either of their numbers. I left a second and final message on their phone on 7/14/14 at 4:30 p.m. At 6:04 p.m. that same day, I got a call from Nicole Asher of FNR. She stated she had the numbers for our repairs, and proceeded to talk about them. I tried several times to tell her that I had been trying to contact them per their instructions with the info about the adjuster appt, and she talked over me several times saying she knew nothing about my messages before stating that I was not the only person who had reported being unable to contact them, and that she would talk to management about it. She again went through what the estimator had said - that they are a local company, they are not storm chasers, and that they are committed to serving the people of Indianapolis. She also stated that she wanted to come for the adjuster appt in addition to the estimator, and that she would see me on 7/21/14 at 2 p.m. at our home. On 7/21/14, our State Farm adjuster arrived, waited 15 minutes for an FNR representative to show up, then proceeded to do his evaluation. There was no contact from FNR, and as yet has been none. No one from FNR ever showed up. In addition, the adjustor said that our house roof was in excellent shape. I called FNR and left a message that under the circumstances, we were not interested in working with them. I understood when I contacted them originally that although they were on Angie's List, they were as yet unrated (which was weird, since they show as having been on the List since 2012 . . .). My husband and I very much support local companies, but we aren't ignorant - FNR talks a good line but obviously doesn't want my business enough to follow through on their promises. They might be very good at what they do property repair-wise, but their front office support and their follow-through on their promises are non-existent. I would not suggest using them in any way.