About us
Business highlights
65 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Photos of past projects
Reviews
3.7224 Reviews
Filter reviews by category
Showing 201-224 of 224 reviewsVicki C.
03/2023
hardwood floor
+ -1 moreit went very well
Description of Work: they laid hard wood to my whole house
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Yes, I recommend this pro
Stephanie W.
11/2017
carpet installation, flooring contractor
+ 0 more.
Description of Work: .
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Yes, I recommend this pro
$8,000
BOBBI F.
05/2017
flooring contractor
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
Anthony B.
09/2016
flooring contractor
+ -1 moreunknown
Description of Work: They have not finished the job. They installed flooring in the bathroom back in July 2016 and I can't get any one to come out and finish the work. I do not recommend using this company. I have used them two times to install carpet also and two times they have canceled my order for no reason. I guess I am not one of there 2 million satisfied customers. Highly not recommended.
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Jullie T.
05/2016
carpet installation, flooring contractor
+ 0 moreunknown
Description of Work: .
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Yes, I recommend this pro
JAMES E.
05/2016
carpet installation, flooring contractor
+ 0 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Amelia S.
05/2016
carpet installation
+ -1 moreunknown
Description of Work: .
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Response from Empire Today
Jason C.
04/2016
flooring contractor
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$7,000
TIM W.
10/2015
carpet installation, flooring contractor, hardwood floor
+ 1 moreunknown
Description of Work: Installed hardwood floor
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Yes, I recommend this pro
$4,900
Response from Empire Today
Jill H.
08/2015
carpet installation
+ -1 moreunknown
Description of Work: Salesman came to the house and I picked out the half price carpet for one room. We scheduled the installation for a few days later. I took vacation day and cleared out stuff from the room. Installers did not come that day. They rescheduled for the next day without notifying me. I took another vacation day. Installers did NOT show up again. I canceled my order and they are sending me a refund. I am out vacation days for nothing. Would not use this company again.
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Yes, I recommend this pro
Response from Empire Today
Evelyn P.
07/2015
flooring contractor
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$2,500
Response from Empire Today
Erin G.
07/2015
hardwood floor
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$7,000
Response from Empire Today
tracy H.
04/2015
carpet installation, flooring contractor, hardwood floor
+ 1 moreunknown
Description of Work: Very pushy saleswoman. Talked me into a "high quality" wood flooring that has turned out to be cheap, buckles, and is very easily scratched and damaged. I also had carpet installed. Carpet is fine but installed poorly. It's pulling up at the edges/wall. I've tried to call several times to get them to fix the flooring with no luck. I finally gave up but will NEVER use them again.
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$16,000
Response from Empire Today
Shawnta B.
03/2015
carpet installation, flooring contractor
+ 0 moreunknown
Description of Work: We contacted Empire to have our carpet replaced and the transition strip between the replaced carpet and laminate flooring replaced. Scheduling the appointment was easy. On Feb. 20, 2015, the crew came to replace the carpet and did not have the transition strip. They said they knew nothing about it. The carpet was replaced and another crew came on Sat. Feb. 21, 2015 to replace the transition strip. They pulled up our transition strip, which led to is becoming more damage, and then they realized that they didn't have the right size. They laid the damage strip back down and left. Next week another crew came and didn't have the right size either. They were supposed to call us back to schedule a time to replace it and didn't. We called customer service and they called the crew manager. He sent another crew. They came and then went to Lowe's and Home Depot to find a strip and said they could find the right size. They requested Empire to have a custom one made. We have called literally 2-3 times a week and still no one can tell us when the custom made strip will be ready. In the meanwhile, we have a broken strip that is not attached to the floor and is a hazard to our family. We will not recommend them to anyone.
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$1,000
Response from Empire Today
Lydia R.
06/2014
carpet installation, flooring contractor
+ 0 moreunknown
Description of Work: Laminate in bedroom, hall, family room. Went very well
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Yes, I recommend this pro
$5,000
Response from Empire Today
Jeff H.
03/2013
carpet installation
+ -1 moreloo
Description of Work: Just had an estimate cost for vinyl for two bathrooms far exceeded what I thought the costs should be. What I got annoyed is that they quoted one figure then offered to sell it at a lower price--why not just offer the best price in the first place? I am not buying a car (and that process annoys me as well). just flooring.
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Response from Empire Today
06/2011
carpet installation
+ -1 moresee above.
Description of Work: The guy came to my house and gave me a price. But when the workers showed up to install the carpet, they wanted the payment up front. I cancelled the service at that point because I did not want to pay upfront. They eventually refunded my downpayment.
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$50
Response from Empire Today
ROBERT S.
01/2008
ceramic tile
+ -1 moreunknown
Description of Work: Estimate only.
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Yes, I recommend this pro
$1,800
SANDY S.
09/2007
carpet installation, flooring contractor
+ 0 moreunknown
Description of Work: They replaced the carpet in one room.
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Yes, I recommend this pro
$2,000
MEREDITH M.
05/2007
carpet installation
+ -1 moreWe went with someone else.
Description of Work: It took him two or three days to call us back. We went with someone else.
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Response from Empire Today
JANE H.
10/2003
carpet installation
+ -1 moreI HAVE HAD SO MUCH TROUBLE WITH THEM RETURNING CALLS AND SHOWING UP WHEN THEY SAID THEY WOULD. THEY SAID THEY WERE TAKING OFF $200.00 BUT WHEN I GOT THE FINANCING IT WAS NOT CORRECTED. I HAVE LEFT MANY MESSAGES WITH HIM AND HE DOES NOT RETURN MY PHONE CALLS.
Description of Work: THE OWNER WAS MISLEADING. THE QUALITY OF SERVICE AND CARPET WAS TERRIBLE.
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$1,900
Kirstin P.
08/2003
carpet installation
+ -1 moreI WOULD LIKE EMPIRE TO FOOT THE BILL, NOT MYSELF, SINCE IT WAS THEIR EMPLOYEE WHO CAUSED OR STARTED THE CAUSE OF ALL THE DAMAGES.
Description of Work: INSTALLED CARPET IN 3 ROOMS AND A STAIR CASE. IN TURN, THEY DID $10,000 WORTH OF DAMAGES. THE INSTALLER USED MY RESTROOM AND STOPPED UP THE TOILET AND IT BACK-FILLED AND RAN ONTO THE FLOOR, CAUSING FLOODING, WHICH CAUSED SEVERAL THOUSAND DOLLARS OF DAMAGES AND RUINED THE CARPETING. I TURNED THE ISSUES INTO MY HOMEOWNER'S INSURANCE, AND THEY TURNED IT INTO THE INSTALLER'S INSURANCE COMPANY. HIS COMPANY DENIED THE CLAIM, BECAUSE I COULD NOT PROVE THAT THE INSTALLER USED THE RESTROOM. I WAS COMPENSATED FROM THE HOMEOWNER INSURANCE. EMPIRE IS STILL WANTING THE BALANCE, EVEN THOUGH THE CARPET WAS DAMAGED.
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$2,809
Response from Empire Today
BOB & FRAN M.
05/2003
carpet installation
+ -1 moreWE ORDERED THE CARPET. THEY SIGNIFICANTLY UNDERESTIMATED THE TIME IT WOULD TAKE. THEY ARRIVED FOUR HOURS LATE (WITH NO CALL), THEY HAD TO COME BACK EVEN THOUGH THEY TOLD US IT ORIGINALLY WOULD DONE IN ONE DAY. THEY NEEDED TO GET MORE CARPET, AND ARRIVED 3 HOURS LATE THE NEXT TIME. THEY STILL HAD TOO LITTLE CARPET, AND HAD TO ORDER MORE. WHEN THAT CARPET ARRIVED, IT WAS THE WRONG COLOR. THEY EVENTUALLY BROUGHT IN A DIFFERENT CREW THAT WAS UNPROFESSIONAL, RUDE, AND I WOULD NOT HAVE THEM NEAR MY HOME AGAIN. THE MANAGER MADE SOME SMALL ATTEMPTS TO RESOLVE THE ISSUES, BUT I WOULD NEVER USE THEM AGAIN AFTER THIS EXPERIENCE.
Description of Work: SOLD AND INSTALLED CARPET THROUGH MOST OF THE HOME
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$6,500
ANNETTE R.
04/2003
carpet installation
+ -1 moreGOOD PRODUCT, GOOD SERVICE, TIMELY AND EFFICIENT. EXCELLENT SERVICE PEOPLE. COST DIDNT INCLUDE REMOVING OLD CARPET.
Description of Work: 10 X 14 ROOM WORTH OF CARPETING LAID DOWN.
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Yes, I recommend this pro
$435
Response from Empire Today
Contact information
., Indianapolis, IN 46268
http://www.empiretoday.com/schedule-appointment?CID=Affiliate_AngiesList&PromoCode=250ANGIEService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Trade License Number
C8371000
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Window Treatments,
Siding,
Carpet Cleaning
FAQ
Empire Today is currently rated 3.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Empire Today accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Empire Today offers free project estimates.
No, Empire Today does not offer eco-friendly accreditations.
No, Empire Today does not offer a senior discount.
No, Empire Today does not offer emergency services.
Yes, Empire Today offers warranties.
Empire Today offers the following services: Update Services Offered to: Empire Today offers quality, name brand Carpet, Laminate, Hardwood, Vinyl, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 800 588-2300. Shop from the comfort of your home, get professional room measurements and an all-inclusive price estimate. Plus, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Repairs
Contact information
., Indianapolis, IN 46268
http://www.empiretoday.com/schedule-appointment?CID=Affiliate_AngiesList&PromoCode=250ANGIEService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day