Ely Stokes Inc. Chimney, Fireplace & Masonry

VERY GOOD SERVICE, SEEMED TO DO A THOROUGH CLEANING AND OFFERED GOOD ADVICE ON LONG-TERM MAINTENANCE.

PERFORMED WORK SAME DAY AS ESTIMATE. THEY WERE EFFICIENT AND TO THE POINT.

MR. ELDER WAS PROFESSIONAL AND PUNCTUAL IN GIVING US THE ESTIMATE AS WELL AS PERFORMING THE WORK.

HE WAS HONEST AND STUCK BY HIS PRICE.

LAZY ESTIMATE. A NOTE WAS LEFT AT THE DOOR STATING THERE WAS TOO MUCH WATER ON TOP OF THE CAP TO TELL WHAT THE PROBLEM WAS. THE OTHER TWO COMPANIES, THAT DID ESTIMATES, HAD NO PROBLEMS FIGURING OUT THE ROOT OF THE SITUATION. SO, I NEVER GOT AN ESTIMATE AND THEY NEVER CALLED TO SAY THEY WOULD COME BACK OUT WHEN THE WATER DRIED.

SO FAR IT HASN'T LEAKED, BUT WE HAVEN'T HAD A BIG RAIN YET.

I GAVE HIM THE $45 ON MAY 6TH AND THEN CALLED HIM BACK ON THE 15TH OF MAY. HE SAID HE HAD FORGOTTEN AND WOULD CONTACT ME. I HAVE NOT HEARD BACK FROM HIM.

WE'D HAD SIGNIFICANT LEAKS INTO OUR BEDROOM AROUND THE CHIMNEY. AFTER WE HAD A ROOFER TELL US THE ISSUE WAS THE CHIMNEY (SUBJECT OF ANOTHER REPORT) WE CALLED ELI STOKES. WITHIN 2 DAYS THEY PROVIDED AN ESTIMATE, AND COMPLETED THE WORK WITHIN 7 DAYS AFTER THAT. WE HAD TORRENTIAL RAIN AND HAIL A FEW DAYS LATER, AND NO ADDITIONAL LEAKS!

THE GENTLEMAN WHO CAME WAS DAVE. ALL I CAN SAY IS WHEN HE CAME TO GIVE ME AN ESTIMATE, THE DAY BEFORE HE HAD ATTENDED THE FUNERAL OF HIS BOSS WHO ACTUALLY OWNED THE COMPANY, SO HE WAS BROKEN UP. HE CAME TO WORK DESPITE HIS GREAT LOSS, HE REPRESENTED THE COMPANY WELL HE WAS VERY PROFESSIONAL, I WOULD RECOMMEND THE COMPANY VERY, VERY HIGHLY. THEY COULD HAVE PUT THREE CAPS ON EACH ONE AND CHARGED MORE, BUT HE HIMSELF RECOMMENDED PUTTING 1 CAP ON FOR ALL THREE, SAVING ME AT LEAST $100.

THEY RETURNED MY CALL PROMPTLY AND CAME OUT IMMEDIATELY.

I MADE IT CLEAR TO THIS GENTLEMAN THAT I WORK AND THAT I WOULD TAKE TIME OFF WORK FOR THE APPOINTMENT. THE APPOINTMENT WAS MADE FOR TUESDAY THE 11TH BETWEEN 9-10AM. HE DID NOT SHOW. HE ALSO DIDN'T CALL EVEN THOUGH HE HAD MY CELL, HOME AND WORK PHONE NUMBERS. HE KNEW I WOULD BE HERE WAITING. SO WHEN 11:15 CAME AND WENT, I CALLED AND LEFT A MESSAGE AND TOLD HIM TO CALL ME IF HE WAS NOT COMING. TWO DAYS LATER I GET A MESSAGE SAYING "I KNOW I DIDN'T CALL, BUT I HOPE WE CAN WORK THIS OUT." HE CALLED LAST NIGHT, ARGUMENTATIVE, GIVING A LOT OF EXCUSES. I ASKED HIM IF HE WAS NOT WANTING TO DO THE WORK. HE SAID HE DIDN'T WANT TO DO IT BECAUSE IF I WAS UNHAPPY WITH HIS WORK I MIGHT HAVE REPORTED ON HIM NEGATIVELY ON ANGIE'S LIST.

WOULD DEFINITELY CONSIDER HIS SERVICES AGAIN.

ELY CALLED ME AT HOME THE SAME DAY I LEFT HIM A VOICEMAIL MESSAGE. HE STOPPED BY MY HOUSE THE NEXT DAY AND MADE THE NECESSARY REPAIRS. WATER LEAKAGE FROM THE CHIMNEY HAS STOPPED. REASONABLY PRICED.

TWO PEOPLE CAME OUT, ONE ON NEW YEAR'S EVE, AND THE SECOND ON NEW YEAR'S DAY. THIS WAS IN RESPONSE TO OUR CALL ON NEW YEAR'S EVE. BOTH WERE COURTEOUS AND EXPLAINED THEIR FINDINGS WITH US, ALLOWING US TO DECIDE ON A COURSE OF ACTION. THEY WERE PROMPT AND SPENT LESS THAN AN HOUR TOTAL PERFORMING THE INSPECTION AND INSTALLING THE NEW CAP. CONSIDERING THE TIMELINESS OF THEIR CALLS, THE WORK DONE, AND THE COST OF THE NEW CAP ($135) THE PRICE WAS QUITE REASONABLE.

HE AGREED TO DO SO THE WEEK OF 12/6 BUT TO DATE WE HAVE NOT HEARD A WORD FROM HIM. MR. STOKES HAS DONE WORK FOR US BEFORE AND ALWAYS DID A GOOD JOB. HE RETURNED MY PHONE CALL PROMPTLY, SCHEDULED THE WORK AND THEN DID NOT FOLLOW THROUGH TO COMPLETE THE JOB.

CALLED TO GET MY CHIMNEY SWEPT. I EXPLAIND MY PROBLEM AND HE ADVISED ME THAT THE CHIMNEY DIDN'T NEED TO BE CLEANED. HE GAVE ME SOME POINTERS ON HOW TO TAKE CARE OF MY CHIMNEY. I APPRECIATE HIS HONESTY AND HIS SUGGESTIONS.

GOOD JOB. CAME ON TIME, CHARGED CORRECTLY, REPAIRED THE FIREBOX. WILL USE AGAIN.

APPRECIATED THE HONESTY THAT THE CHIMNEY DIDN'T NEED TO BE CLEANED. THE COMPANY COULD HAVE MADE MORE MONEY FROM US HAD THEY CLEANED IT WHEN IT WASN'T NECESSARY. THEY ALSO GAVE US INFORMATION ON HOW TO KNOW WHEN IT NEEDS TO BE CLEANED. WE'LL CALL THEM AGAIN WHEN IT'S TIME TO HAVE IT CLEANED.

ON TIME, PROFESSIONAL ANALYSIS OF PROBLEM, EFFICIENT SERVICE, EXCELLENT CLEAN-UP (NO SIGNS THEY WERE HERE AND OUR CARPET IS VERY LIGHT), TERRIFIC COMMUNICATION AND VERY REASONABLE PRICE! (TWO OTHER CHIMNEY EXPERTS DID NOT EVEN RETURN OUR CALLS.)

THIS WAS THE THIRD TIME I HAVE USED THE COMPANY, BUT THE FIRST TIME SINCE THE OPERATION WAS TAKEN OVER BY HARRY ELDER. HARRY SEEMED AS COMPETENT AS ELY HAS BEEN. I WOULDN'T HESITATE TO USE HIM IN THE FUTURE.

MR ELDER DID A VERY PROFESSIONAL JOB AND SOLVED OUR PROBLEM. WE NO LONGER HAVE RAIN WATER RUNNING DOWN THE CHIMNEY ONTO THE BASEMENT FLOOR.

MR. STOKES REPLIED TO MY CALL VERY PROMPTLY & ALSO DID THE WORK MOST PROMPTLY. HE WAS VERY POLITE & BUSINESSLIKE. HIS WORK WAS FAIRLY PRICED.

I HAVE USED THEM BEFORE AND WOULD USE THEM AGAIN, THEY DID A GOOD JOB.

THEY WERE PUNCTUAL, AND VERY HELPFUL. DESCRIBED HOW OFTEN I'D NEED TO GET IT CLEANED, WHAT TYPE OF FLUE I HAD, ETC. HE WAS VERY FRIENDLY TOO.

CALLED AT 4PM AND WAS HERE THE NEXT DAY. KEPT EVERYTHING CLEAN AND EXPLAINED EVERYTHING.