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Ely Stokes Inc. Chimney, Fireplace & Masonry

Chimney Sweep, Chimney Repair, Fireplaces,

About us

Ely Stokes has been serving the Indianapolis location since 1977.

Business highlights

48 years of trusted experience
Family Owned & Operated

Services we offer

Chimney cleaning & inspections. Masonry & chimney restoration, Gas log, wood & gas insert sales & installations, Flue Liners, Chase covers, mortar crowns, raincaps, dampers, tuckpointing, chimney rebuilds, brick replacement, animal removal, gas to wood conversions, waterproofing, gas log & fireplace service, and much more...

Services we don't offer

NA

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.71,112 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
6%
3
3%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
4.7
Showing 476-500 of 1112 reviews

Melissa M.
09/2010
5.0
chimney sweep
  + -1 more
great job! they arrived half an hour early and got the job done quickly. No mess was made and they were very professional. Since we just bought our house, they showed me how to operate the fireplace as well!
Description of Work: cleaned chimney & inspected gas fireplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Richard T.
09/2010
4.0
chimney sweep, fireplaces
  + 0 more
They were efficient and overall, the service went well. We will call them again this year.
Description of Work: Chimney sweep services and damper replacement.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

TANYA & JIM Y.
09/2010
5.0
masonry
  + -1 more
They were good guys. They were professional and the price was reasonable.
Description of Work: Estimate for filling a cinderblock and limestone hole

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eric C.
09/2010
5.0
gutter cleaning
  + -1 more
I was completely happy with their service. They are very thorough, professional, and cleaned up after themselves. I would definitely recommend them to anyone.
Description of Work: We hired Ely to clean our gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CAROL C.
08/2010
1.0
chimney repair
  + -1 more
I called and emailed them and didn't receive a response back. I called again another day and spoke with someone who said they'd be out for the estimate. They didn't show!
Description of Work: I called them for an estimate on a chimney repair.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Ely Stokes Inc. Chimney, Fireplace & Masonry
We apologize this individual had an unsatisfactory experience. We do not have a work order since nothing was performed, and we are unable to verify further since the complaint was from 2 years ago.

D P W.
08/2010
5.0
chimney sweep
  + -1 more
they actually charged less than their estimate
Description of Work: Awesome job of cleaning our chimney and fireplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

BEN B.
07/2010
5.0
chimney repair
  + -1 more
Could have been a DIY project if they had informed me of bracketing a flue as part of home sales, but the problem is solved so I can't complain to much.
Description of Work: I had a gas fireplace that was letting in a lot of cold air. I called Ely Stokes Inc to come find out what was wrong and what could be done to fix it. They came out and removed a bracket that goes on Fireplace flues when homes are sold. This allowed the flue to make a better seal and has helped minimize draft from the fireplace. The whole process took just a few minutes, but I was still charged for the full service call. It seems this could have been discussed on the phone to give me the option to remove the bracket myself, but it did fix the problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Judy G.
07/2010
5.0
chimney sweep
  + -1 more
We recently purchased an older home and there are many things that need to be done for improvements. Ely Stokes came out, assessed the condition of our fireplace and chimney and gave us an estimate for repairs. We had used Ely in the past at a previous home and were very impressed with the professionalism and service. We do intend to use Ely Stokes sometime this year, when budget permits, to repair our chimney box. We highly recommend this provider. They gave us quotes knowing that we wouldn't be doing the work for some time.
Description of Work: They examined our chimney and fire box and provided us with a quote for future work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra F.
07/2010
1.0
chimney repair
  + -1 more
They had done chiminey work for us several times over the past 28 years even in our first house. We were disappointed that they did not respond.
Description of Work: We asked for estimate on a chiminey brick repair at the end of April. They never returned our call. We chose someone else

Rating CategoryRating out of 5
responsiveness
1.0

Yes, I recommend this pro
$600

Response from Ely Stokes Inc. Chimney, Fireplace & Masonry
The customer called and I spoke to him directly to set up an appointment. We did perform the quote, and mailed the quote to the customer a few months ago. I even called the customer to inquire if he had an email address or fax number that I could send the quote, and he stated on the phone to me that mail was best, so that is what we did. We apologize the customer did not recieve the quote, due to any mix up with the mail, but we did not have it returned to us. The quote was to replace a stainless steel raincap, replace 3 brick and replace the mortar crown. We appreciate knowing he did not receive the quote, however, we are sorry it led to an unhappy customer due to no fault of our own.

THOMAS G.
07/2010
4.0
chimney sweep, chimney caps, chimney repair
  + 1 more
Good work but took too long to complete.
Description of Work: Rebuilt our fireplace chimney. They did a nice job but are hard to get ahold of. You have to leave a message and hope they call back. The project was delayed several times due to weather and they don't call to reschedule so we were never sure when they would do the job. They are very trustworthy,though and do good work . Just not good at communicating with their customers when there are delays.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$800

Response from Ely Stokes Inc. Chimney, Fireplace & Masonry
We appreciate your feedback. The chimney repair was done in December, and unfortunately, at that time of year, we do encounter snow. The actual repair was done in one day, the customer was waiting on a waterproof. The waterproofing has to be applied when it is at least 40 degrees outside, and dry. With the winter we had, it did take longer than usual to apply. We do make sure to stay in touch with the homeowner, to keep them up to date as far as the progress. We apologize for the weather delays, and appreciate your feedback.

PATTI D.
07/2010
5.0
chimney sweep
  + -1 more
Work was done very well. Neat, clean, organized, professionally completed.
Description of Work: Repair to chimney

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

PEG S.
06/2010
5.0
chimney sweep
  + -1 more
They also checked the chimney as well.
Description of Work: They cleaned the chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOHN R.
06/2010
5.0
chimney sweep
  + -1 more
Great- inspected each FP interanlly and exteranlly - was pleased to find out that all were fine, clean and ready to use... great service and price
Description of Work: requested an inspection of four masonary fireplaces in my newly purchased home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MICHAEL G.
06/2010
4.0
chimney repair
  + -1 more
I?ll probably go with a water test with another company. They are reasonably priced and my experience with them was good.
Description of Work: I used Ely Stokes, Inc. Fireplace & Chimney Service to check my chimney.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Jim & Mimi W.
06/2010
5.0
chimney sweep
  + -1 more
They were very prompt and thorough with the clean. The worker was very knowledgeable of his field. He also did a great job of cleaning up after himself.
Description of Work: They swept our chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David M.
05/2010
5.0
chimney sweep
  + -1 more
I have used them for several years, as have my friends. They are honest, efficient and punctual. On more than one occasion, they have inspected the chimney and advised that cleaning was not necessary at that time. So they do not charge for services you do not need. i will most certainly hire them again next year.
Description of Work: chimney sweep

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

KIRK S.
05/2010
5.0
chimney sweep
  + -1 more
They were prompt, did an excellent job, and cleaned up the job site.
Description of Work: Rebricked Chimney with existing brick we had salvaged from house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Ely Stokes Inc. Chimney, Fireplace & Masonry
We appreciate your feedback, thank you for taking the time to post a report!

CARLA H.
05/2010
1.0
chimney sweep, masonry, fireplaces
  + 1 more
Over2 years, cancelled at least 3 scheduled estimate appointments, for different reasons... rain, another job came up that was more important, etc. Ended up using someone else and paying them the 7 grand it took for repairs, Glad I will never bother to call Ely Stokes again for anything. Funny, but the company we eneded up using was able to do the estimate WHILE it was raining.... they have a cam they can snake up the chimney from the inside.... and had a camera with a zoom to look at the chimney in detail from the ground... Guess it pays to have a bit of tech on your side.
Description of Work: Never got them to auctualy do anything, gave up after 2 years of trying to give them business. Maybe they are just that busy that they dont need the work?

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Ely Stokes Inc. Chimney, Fireplace & Masonry
We apologize this member was unhappy with our services. We do not have a record of them trying to receive an estimate for two years. We also do not have a video camera. Since 1977 we have been successfully inspecting chimneys without charging our customers over $100 just for a video inspection. Our experience is that many who use the cameras, charge customers for services that are truly not necessary. We are the most honest service professional around, and that is why we have such a large client base. We only send out the owner to perform the inspection to ensure the customer receives the most knowledge about their chimney, rather than sending any technician. We appreciate your feedback.

JUDITH W.
05/2010
5.0
chimney sweep, chimney caps, chimney repair
  + 1 more
We had noticed a disgusting smell of wet ashes and stale smoke in our living room that seemed to be coming from the fireplace. Ely Stokes' staff explained that there was a watr leak around the chimney allowing moisture to mix with soot and ashes creating a very unpleasant odor. They repaired the cracks in the chimney, effected a tight seal, and installed a cap on our antique clay chimney. The architecture was very different and no other company had been able to repair the clay chimney nor provide an appropriate cap. Ely Stokes made an excellent repair and the odor is a distant memory! They're geniuses!
Description of Work: Installed scaffolding to protect slate roofing, replaced chimney cap, clay pot, remortared, sealed and rebuilt chimney. All done very professionally and in a timely manner!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Ely Stokes Inc. Chimney, Fireplace & Masonry
Thank you for taking the time to provide your feedback! We make sure to solve the customers needs, without charging for unnecessary up-charges. We are extremely happy we were able to take care of your no longer issue!

MARILYN T.
05/2010
5.0
chimney repair
  + -1 more
This went smoothly with no difficulties in arranging appointment times.
Description of Work: We noticed a water mark on one of the bedroom ceilings on the 2nd floor. It was found that the space where the home's attic wall joined the side of the chimney was leaking. This was repaired and we have been water free.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Ely Stokes Inc. Chimney, Fireplace & Masonry
Thank you for providing a report, we appreciate it! We are pleased we were able to solve your problem!

LYNN D.
04/2010
4.0
chimney sweep
  + -1 more
The workers came and finished in the time promised. Very good work and efficient.
Description of Work: I can't remember the cost, it has been too long. The price was competitive. The work was well done. I later called about mortar repair for our brick and the estimate in 2009 was hight than others, so we did not use them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


JOHN S.
04/2010
5.0
chimney sweep, masonry, chimney caps, chimney repair, fireplaces
  + 3 more
Showed up on time and did a very professional job. Called and followed up, if we had any problems. We did not. Very responsible contractor.
Description of Work: Exterior of chimney brick repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

SCOTT S.
04/2010
5.0
masonry, fireplaces
  + 0 more
They did a great job with a reasonable price. It was a 1 person operation and he has years of experience. He was a great brick person.
Description of Work: Reconstructed Chimney to fit the flavor of our unique brickwork

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie & John B.
04/2010
5.0
chimney sweep, chimney caps
  + 0 more
Originally I called them because there were birds nesting in my chimney. The gentleman that I spoke with was very knowledgeable and he thought it might be a bird that is an endangered species. He came out to clean the chimney and I had him install a chimney cap so that wouldn?t happen again. They were very good.
Description of Work: Ely Stokes cleaned my fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

anne W.
04/2010
5.0
chimney sweep, chimney caps, chimney repair
  + 1 more
The quality professionalism and promptness was good.
Description of Work: They swept the chimney, repaired the chimney cap and also did some tuckpointing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

4720 N Keystone Ave, Indianapolis, IN 46205

https://www.elystokesfireplace.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 12:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Chimney Sweep,
Chimney Repair,
Fireplaces,
Chimney Caps,
Gas Logs,
Masonry,
Dryer Vent Cleaning,
Roofing,
Animal Removal,
Doors,
Epoxy Flooring,
Glass Block

FAQ

Ely Stokes Inc. Chimney, Fireplace & Masonry is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 12:00 PM

Saturday: Closed

Ely Stokes Inc. Chimney, Fireplace & Masonry accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Ely Stokes Inc. Chimney, Fireplace & Masonry does not offer free project estimates.
No, Ely Stokes Inc. Chimney, Fireplace & Masonry does not offer eco-friendly accreditations.
No, Ely Stokes Inc. Chimney, Fireplace & Masonry does not offer a senior discount.
No, Ely Stokes Inc. Chimney, Fireplace & Masonry does not offer emergency services.
Yes, Ely Stokes Inc. Chimney, Fireplace & Masonry offers warranties.
Ely Stokes Inc. Chimney, Fireplace & Masonry offers the following services: Chimney cleaning & inspections. Masonry & chimney restoration, Gas log, wood & gas insert sales & installations, Flue Liners, Chase covers, mortar crowns, raincaps, dampers, tuckpointing, chimney rebuilds, brick replacement, animal removal, gas to wood conversions, waterproofing, gas log & fireplace service, and much more...
NA

Contact information

4720 N Keystone Ave, Indianapolis, IN 46205

https://www.elystokesfireplace.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 12:00 PM
Saturday:
Closed