Elgin Water Care

Water Filtration and Softening, Plumbing, Rentals - Equipment,

About us

Family owned and operated since 1946. The Hull family has owned the business for the last 78 years and provides residential and commercial water softening, filtration, drinking water, salt delivery, bottled water and service to most makes and models of water softeners.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

Water softeners, bottled water & delivery, salt delivery, rental plans, iron filters, odor filters, drinking water systems. Commercial & industrial systems.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.8226 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
3%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 151-175 of 226 reviews

JOEL R.
09/2005
5.0
water softeners
  + -1 more
SHOWED UP FOR THE JOB FIRST THING IN THE MORNING READY TO GO. DID THE WORK QUICKLY AND CLEANLY. VERY PROFESSIONAL. THANKS!
Description of Work: INSTALLED NEW WATER SOFTENER AND REVERSE OSMOSIS DRINKING WATER SYSTEMS. REPLUMBED SOME PIPES AND INSTALLED A WATER BYPASS LINE TO THE OUTSIDE SPIGOT FOR UNCONDITIONED WATER. NEW FAUCET IN KITCHEN SINK FOR WATER AND RAN LINE TO THE REFRIGERATOR FOR ICE MAKER.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Elaine H.
09/2005
3.0
water softeners
  + -1 more
THE OVERALL INSTALLATION WAS OKAY, AND THE SYSTEM WORKS WELL. HOWEVER, THE INSTALLER DID NOT PUT DOWN ANY FLOOR PROTECTION, AND SINCE IT WAS A RAINY DAY, HIS APPLIANCE DOLLY LEFT THE CARPET ON MY BASEMENT STAIRS WET AND SOILED. ALSO, THE INSTALLER FASTENED THE DRAIN LINE TO MY FLOOR DRAIN, WHICH IS CONTRARY TO THE WARNING THAT APPEARS IN BOLD LETTERS IN THE WATER SOFTENER CARE AND USE GUIDE. THE INSTALLER WAS ALSO A BIT IMPERSONAL.
Description of Work: REMOVED OLD KENMORE WATER SOFTENER AND REPLACED IT WITH A WATERCARE CSE 1012EM WATER SOFTENER.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,110

Response from Elgin Water Care
WE ARE CONTACTING THE CUSTOMER ABOUT THIS PROBLEM AND MAKE IT RIGHT. WE WILL TAKE CORRECTIVE ACTION TO PREVENT A REPEAT OCCURANCE.

DICK L.
09/2005
5.0
water softeners
  + -1 more
EXCELLENT EXPERIENCE. THIS SIMPLE MAINTENANCE WORK WAS DONE PROFESSIONALLY, THE WORKMAN WAS CLEAN, EFFICIENT, & DID A HECK OF A JOB AT A GREAT PRICE, PLUS THEY HAD AN ANGIE'S LIST COUPON. VERY PLEASED.
Description of Work: CALLED FOR WARRANTY WORK.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Jim F.
07/2005
3.0
water softeners
  + -1 more
THE FIRST TIME AROUND I WAITED ALL DAY FOR THE DELIVERY GUY TO SHOW UP, HE NEVER DID. I CALLED THEM AND THEY GAVE ME EXCUSES. SO, I TRIED AGAIN THE NEXT DAY. THE DELIVERY GUY CALLED BEFORE HE SHOWED UP AND THEN DELIVERED THE SALT, TOOK SOME WATER FOR TESTING AND TESTED FOR WATER HARDNESS RIGHT THERE ON THE SPOT. I ALSO ASKED FOR SOME INFO. ON R/O FILTERS AND POTASSIUM SALT WATER SOFTENING. (THEY SAID THEY DON'T STOCK POTASSIUM SALT ANYMORE.) IT'S BEEN 2.5 WEEKS AND I STILL DON'T HAVE THE WATER TEST RESULTS BACK, OR ANY INFO. ON REVERSE OSMOSIS SYSTEMS AND POTASSIUM SALT WATER SOFTENING. NOT A GOOD EXPERIENCE. REPORT UPDATE: I DID FINALLY GET INFORMATION FROM THE COMPANY AND HAVE ALTERED THE GRADES ACCORDINGLY.
Description of Work: DELIVERY OF SALT & WATER TESTS.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$29

EMMA R B.
07/2005
5.0
water softeners
  + -1 more
EVERY ONE AT THE COMPANY WAS POLITE, AND GAVE INFORMATION THAT WAS EASY TO FOLLOW.
Description of Work: INSTALLED A WATER CONDITIONER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SANDY E.
06/2005
5.0
water softeners
  + -1 more
THEY DID A GREAT JOB AT A COMPETITIVE PRICE.
Description of Work: THEY PUT IN A NEW WATER SOFTENER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DONNA K.
06/2005
5.0
water softeners
  + -1 more
THEY ARE SO NICE, PROMPT AND I AM SO HAPPY WITH THEM. THEY ARE VERY KNOWLEDGEABLE AND GO OUT OF THEIR WAY TO GET IT JUST RIGHT. I HAVE USED THEM FOR OVER 20 YEARS AND HAVE NEVER HAD ONE COMPLAINT.
Description of Work: THEY INSTALLED MY WATER SOFTENER, DELIVER MY SALT, AND MAINTAIN IT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barb L.
06/2005
4.0
water softeners
  + -1 more
TOO EARLY AND TOO SMALL TO EVALUATE.
Description of Work: DELIVERED SALT.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$41

BRIAN L.
05/2005
5.0
water softeners
  + -1 more
AN ABSOLUTELY WONDERFUL EXPERIENCE WITH THIS COMPANY. THE SERVICE PEOPLE WERE ON TIME, AND CONSIDERATE. WORKED DIRECTLY WITH ONE OF THE OWNERS, DOUG, WHO WAS EXTREMELY HELPFUL. HAD A PROBLEM WITH OUR WATER QUALITY SEVERAL MONTHS AFTER INSTALLATION, AND EVEN THOUGH IT WAS NOT THE FAULT OF THE SOFTENER OR INSTALLATION, DOUG AND HIS PEOPLE CAME TO THE HOUSE, CHECKED THE SYSTEM, AND EVEN HAD THE WATER ANALYSIS DONE TO CHECK ON THINGS. WOULD RECOMMEND THESE GUYS TO ANYONE!!
Description of Work: HAD WATER SOFTENER INSTALLED, AND FOLLOW UP DONE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Cathy K.
05/2005
5.0
water softeners
  + -1 more
SALESMAN (BARNEY) MADE SUGGESTION FOR RO, SO WE WOULDN'T LOSE CABINET SPACE UNDER SINK, ALSO RECOGNIZED THAT ICE MAKER SHOULD BE ATTACHED. HE ALSO RECOGNIZED THAT STANDARD RO FAUCET WOULD NOT MATCH KITCHEN SINK FAUCET AND SUGGESTED WE VISIT SHOWROOM TO SELECT ALTERNATE. INSTALLERS ARRIVED WITH CORRECT FAUCET WHICH MATCHED PERFECTLY. SALESMAN ALSO RECOGNIZED CODE ISSUE WITH CURRENT DRAIN FOR EXISTING SOFTENER, AND INCLUDED CORRECTION WITH NEW SYSTEM. INSTALLERS WERE ON TIME, AND DID A GOOD JOB.
Description of Work: REPLACED WATER SOFTENER, AND INSTALLED NEW RO DRINKING SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,650

MONICA M.
04/2005
4.0
water softeners
  + -1 more
THE REPAIRMAN WAS HELPFUL AND SHOWED UP WHEN PROMISED.(WHICH I REALLY APPRECIATE).
Description of Work: THE GEAR ASSEMBLY AND SEALS WERE REPLACED. UNFORTUNATELY FOR ME, IT WAS QUITE A BIT MORE EXPENSIVE THAN I THOUGHT IT WOULD BE. THE ORIGINAL QUOTE WAS AROUND $150. BUT I BELIEVE THERE WAS MORE DAMAGE THAN WAS ORIGINALLY THOUGHT. I DIDN'T HAVE A CHOICE AT THIS POINT, BECAUSE I COULDN'T MISS ANOTHER DAY OF WORK SO I HAD THEM GO AHEAD AND REPAIR.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$208

Bill R.
04/2005
5.0
water softeners
  + -1 more
THE INSTALLATION WAS DONE PROMPTLY AND CORRECTLY, EXCEPT FOR TWO LEAKS THAT HAD TO BE FIXED THE FOLLOWING DAY. THE NEW SOFTENER WORKS GREAT!
Description of Work: REPLACED BROKEN WATER SOFTENER WITH NEW UNIT, AND INSTALLED WATER PRESSURE VALVE.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,167

KAREN K.
04/2005
5.0
water softeners
  + -1 more
RECEIVED EXCELLENT AND COURTEOUS SERVICE FROM TIME OF ESTIMATE THROUGH INSTALLATION. THE SALES PERSON WAS COURTEOUS AND HELPFUL IN GUIDING ME TOWARD THE CORRECT SOFTENER SYSTEM FOR MY HOUSEHOLD NEEDS. HE ALSO ADVISED ME OF ANY DISCOUNTS THAT COULD BE APPLIED. THE INSTALLER CALLED BEFORE COMING TO THE HOUSE AND ARRIVED ON TIME. HE WAS COURTEOUS, PROFESSIONAL AND COMPLETED THE WORK IN A TIMELY FASHION. HE HAULED AWAY THE OLD UNIT AND CLEANED UP AFTER THE WORK WAS COMPLETED. I WOULD DEFINITELY RECOMMEND THIS COMPANY.
Description of Work: INSTALLED 460I DEMAND CONTROL WATER SOFTENER AND REMOVED OLD ONE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

ABBY E.
04/2005
5.0
water softeners
  + -1 more
EXCELLENT. ALTHOUGH HE HAD TO RESCHEDULE ONCE OR TWICE, HE HONORED THE ANGIE'S COUPON AND INSTALLED THE NEW UNIT FOR FREE. WE ONLY PAID FOR THE SALT. AT OUR REQUEST,HE CAME BACK AND MOVED THE LARGE SALT CONTAINER FOR FREE. HE WAS EXTREMELY KIND AND PLEASANT TO WORK WITH.
Description of Work: INSTALLATION OF NEW RENTAL WATER SOFTENER UNIT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$30

MARY G.
03/2005
5.0
water softeners
  + -1 more
I LIKE THE FACT THAT THEY ARE LOCALLY OWNED. PRESIDENT OF THE COMPANY FOLLOWED UP WITH A LETTER.
Description of Work: NEW WATER SOFTENER INSTALLED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$925

EDWARD H & BEVERLY M.
02/2005
5.0
water softeners
  + -1 more
MY HUSBAND AND I VERY MUCH APPRECIATED THE WAY THIS SERVICE CALL WAS HANDLED. WE APPRECIATED THE YEARS OF EXPERIENCE THIS COMPANY HAS AND THE WAY THIS PROBLEM WAS APPROACHED. WE DEFINITELY WILL PURCHASE FROM THIS COMPANY, IF AND WHEN, THIS IS REQUIRED. MR. GOOGLE ARRIVED ON TIME, WAS VERY POLITE AND WERE PLEASED THAT THE AMOUNT WE PAID FOR THE SERVICE CALL WOULD BE CREDITED SHOULD WE DECIDE OR HAVE TO PURCHASE NEW EQUIPMENT.
Description of Work: CHECKED (SECOND OPINION) FOR WATER SOFTENER EQUIPMENT THAT WE WERE TOLD BY ANOTHER COMPANY'S SERVICE MAN WAS NO GOOD AND NEEDED TO BE REPLACED. VERIFIED THAT EQUIPMENT IS OLD AND WOULD HAVE TO BE REPLACED IF COULDN'T GET IT TO OPERATE, AS PARTS ARE NO LONGER AVAILABLE FOR THIS MODEL. HOWEVER, MR. GOOGLE DID GET THE EQUIPMENT TO OPERATE AND ADVISED US THAT HE WOULD CHECK BACK TO GAUGE QUALITY OF WATER AND OPERATING STATUS. ADDITIONAL SALT HAS BEEN DELIVERED AND MR. GOOGLE HAS CHECKED BACK. SO FAR SO GOOD!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$68

KAREN A.
02/2005
5.0
water softeners
  + -1 more
WHEN I FIRST CALLED ABOUT SERVICE, I SPOKE WITH A GENTLEMAN 'BARNEY' WHO WAS VERY, VERY FRIENDLY AND NOT TRYING TO 'SELL' ME WITH BELLS AND WHISTLES. HE EXPLAINED THE NECESSITIES, TOLD ME WHEN THEY COULD COME TO MY HOME, THEN WHICH DAY DID I WANT. THERE WAS NO 'WE NEED TO COME TO YOUR HOME AND CHECK THE WATER' TYPE CONVERSATION. HE TOLD ME THE FEE FLAT OUT. THE INSTALLER WAS VERY PROMPT, ACTUALLY A LITTLE EARLY. HE EXPLAINED HOW IT WORKED, SET ME UP ON A DELIVERY SCHEDULE AND THAT WAS IT. I HIGHLY RECOMMEND THEM, AS OPPOSED TO ANOTHER WATER SOFTENER COMPANY THAT WAS RECOMMENDED BY A CO-WORKER.
Description of Work: THEY CAME OUT AND INSTALLED A WATER SOFTENER.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$138

JOANN T.
02/2005
5.0
water softeners
  + -1 more
WHEN OUR 25 YEAR OLD WATER SOFTENER BEGAN TO FAIL WE HAD TO RUSH TO GET ESTIMATES ON A NEW SYSTEM. DOUG HULL FROM ELGIN CAME OUT AND TESTED OUR WATER AND SUGGESTED THEIR BASIC SYSTEM. HE GAVE US GOOD INFORMATION AND NO HIGH PRESSURE. THE PRICE WAS LESS THAN TWO OTHER ESTIMATES AND THE NEW UNIT IS WORKING VERY WELL.
Description of Work: THEY EVALUATED OUR WELL WATER FOR HARDNESS AND IRON CONTENT. THEY DISCUSSED WATER SOFTENER OPTIONS AND INSTALLED OUR FINAL CHOICE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

PHYLLIS & JAMES B.
01/2005
5.0
water softeners
  + -1 more
WE HAVE USED THEM FOR AT LEAST 5 YEARS AND HAVE BEEN PLEASED. THEY HAVE VERY NICE SERVICEMEN. THE $39 IS A MONTHLY RATE FOR LEASING BOTH A REVERSE OSMOSIS SYSTEM AND A WATER SOFTENER SYSTEM. THEY ARE VERY KNOWLEDGEABLE AND THEY ARE ALSO VERY CONSCIENTIOUS AND THEY GO OUT OF THEIR WAY TO DO THEIR JOB.
Description of Work: I HAD A REVERSE OSMOSIS SYSTEM INSTALLED ($20). ON SECOND VISIT, THEY INSTALLED A SOFT WATER SYSTEM ($39).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

RANDALL & KATHY W.
11/2004
5.0
water softeners
  + -1 more
IF YOU ARE LOOKING TO REPLACING A WATER SOFTENER THEY WOULD BE THE COMPANY TO USE.
Description of Work: PUT IN A WATER SOFTENER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

BRIAN L.
10/2004
5.0
water softeners
  + -1 more
THESE GUYS DO EXCELLENT WORK. DOUG WAS VERY INFORMATIVE AND HELPFUL. THE SERVICE MAN WAS GREAT. HE WAS CLEAN AND COURTEOUS. HE WENT THE EXTRA MILE TO GET THE JOB DONE. WOULD DEFINITELY RECOMMEND THESE GUYS TO MY FRIENDS AND FAMILY.
Description of Work: HAD A NEW WATER SOFTENER INSTALLED

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$980

TONY & AMY G.
09/2004
5.0
water softeners
  + -1 more
THEY HAVE VERY COMPETITIVE PRICING AND WE APPRECIATE THEIR PROMPTNESS & PROFESSIONALISM. THERE WAS AN ISSUE WITH THE PLUMBING, AND THEY WORKED DIRECTLY WITH MY BUILDER TO RESOLVE IT. I APPRECIATE ANY HELP WHEN DEALING WITH A NEW HOME!
Description of Work: THEY INSTALLED A WATER SOFTENER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

BROOK S.
08/2004
5.0
water softeners
  + -1 more
TECHNICIAN CAME OUT FIRST TO DETERMINE OUR NEEDS AND EXPLAIN HOW THE WATER SOFTENER WORKS, SINCE WE'VE NEVER HAD ONE. VERY POLITE AND INFORMATIVE. INSTALLATION WAS QUICK AND CLEAN.
Description of Work: INSTALLED NEW WATER SOFTENER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

AMANDA B.
08/2004
4.0
water softeners
  + -1 more
GAVE FREE ESTIMATE AS PROMISED. HOWEVER, DID NOT COME WHEN PROMISED, SO HAD TO TALK WITH BABYSITTER RATHER THAN US. ONLY GAVE ESTIMATE FOR PURCHASING A REPLACEMENT SYSTEM, WITH NO INFORMATION ABOUT RENTALS.
Description of Work: THEY CAME OUT TO GIVE A FREE ESTIMATE ON HOOKING UP MY EXISTING SOFTENER SYSTEM.

Rating CategoryRating out of 5
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

DENISE L.
07/2004
5.0
water softeners
  + -1 more
VERY GOOD EXPERIENCE, WORKED EFFICIENTLY, WAS VERY COURTEOUS, AND EXPLAINED THE SYSTEM WELL.
Description of Work: THEY REPLACED AN OLD WATER SOFTENER AND SOME OLD PLUMBING.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$905

Contact information

1009 Broadripple Ave, Indianapolis, IN 46220

http://www.elginwater.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Water Filtration and Softening,
Plumbing,
Rentals - Equipment,
Water Heaters,
Water Coolers

FAQ

Elgin Water Care is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 4:30 PM

Saturday: 8:00 AM - 12:00 PM

Elgin Water Care accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Elgin Water Care offers free project estimates.
Yes, Elgin Water Care offers eco-friendly accreditations.
No, Elgin Water Care does not offer a senior discount.
Yes, Elgin Water Care offers emergency services.
Yes, Elgin Water Care offers warranties.
Elgin Water Care offers the following services: Water softeners, bottled water & delivery, salt delivery, rental plans, iron filters, odor filters, drinking water systems. Commercial & industrial systems.

Contact information

1009 Broadripple Ave, Indianapolis, IN 46220

http://www.elginwater.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 12:00 PM