Efficient Systems-Heat|Cool|Electrical|Plumbing

Overall, it did not go well. The owner (or president?) of the company, Shawn, was my installer. At the time, he explained everything to me and was very helpful but he did say he tried to take a little shortcut and it ended up extending his installation time to "undo" whatever it was that went wrong (I'm not really sure) but he was frustrated with himself. I didn't think much of it at the time but I can't help but think that it may have had something to do with the fact that my 3 year old water heater is now leaking from several spots. He sold me on an expansion tank to "improve the life of the water heater" which makes that fact that it barely made it 3 years even more frustrating. All this said, I understand that appliances fail from time to time. I'm a reasonable guy (I leave VERY few negative reviews). What bothers me as much as the relatively young water heater failing is how this company has dealt with it. I have left no less than 3 voicemails for Shawn and have not gotten a return call/voicemail. They sent a tech out to check out my water heater and he was a nice enough guy and I am sure he's beholden to the company policies so he charged me $75 to tell me what I already knew, my water heater is leaking and broken. They quoted me $600 for replacing the crappy water heater they installed in the first place. In the end, I understand that mistakes will be made and this may not even have been any mistake made by Efficient Systems but the way Shawn has handled it (he hasn't done anything) is why this company gets an F. No accountability. I'd shop around and find another plumber.

Did everything we asked and I would hire them again!!

Instant response and great price and communication

They came out the next business day and determined I needed a new water heater which they replaced the same day. Bryant was prompt, courteous and knowledgeable. I was very happy with their service. The only thing I would suggest is that if a customer makes a big purchase like this that they do not charge a service call.

Excellent! I will hire this company for the next job.

Adam originally came to provide me with a quote and then both Bryant and Adam came back to do the work shortly thereafter. They were accommodating when something came up and I had reschedule last minute. They spent the majority of the day at my house working on a variety of projects. They were friendly, efficient, and did a great job. Definitely recommend this company and these two gentlemen.

Great!!!! Very professional. Clean. Polite. Thorough! Even took care of an unexpected issue while there fit minimal cost.

I've been meaning to write a review for the last 6 months. Last summer the air conditioner was not cooling the house. Bret came and discovered that the large fan of the outdoor air conditioner was not working. Bret worked with his office and discovered, after much searching, that the 7 year old fan was still under warranty, Bret saved me $400.00 for a new fan and charged labor cost only. Bret was wonderful!!!

Tech came out and found the problem quickly and fixed. Great service.

The plumber was very efficient and knowledgeable. He was in and out in less than an hour.

Went great. Ryan was super efficient, friendly, and knowledgeable. He was able to complete the job quicker than anticipated and it saved me money off an already agreed upon amount!

I have not seen it as I am out of town, but John New was straight forward and honest. He was willing to work with me. I asked that the installer send pictures since I could not be at the house and I got a dozen. I recommend John New.

I had Efficient Systems fix a leaking water line at my home. The plumber was competent although he was not licensed, by his own admission. He identified the leak and fixed it within a reasonable amount of time. My issue was with the amount that I was billed. I was billed for 3 hours of labor. In total the plumber was at my home for less than 2 hours. He left my home to pick up the supplies (copper tubing and 2 fittings) needed for the job from “the shop” then returned to complete the job. Why should I be billed for that time because his truck was not stocked properly when I clearly explained the problem prior to the plumber coming to my home? In addition to the overbilling for labor, the company owner would not accept any company coupons ($75 service call or 5% off parts) that were shown on Angie’s List. For the labor overbilling and unwillingness to accept their own Angie’s List coupons, I paid $195 more than I should have for this job. Although the plumber was competent and the job was completed in a timely manner, I would not use Efficient Systems again and would not recommend them to anyone else due to their excessive billing and unwillingness to accept their own coupons.

Lost electricity & heat in sub zero weather, Efficient systems got there quickly to service electric furnace to find it wasn't furnace/heatpump but the electric panel. They got their electrician out to my home quickly, who did the job quickly left the jobsite clean and was professional except when it came to marking the panel. The old panel had been marked up to show which breaker went to what. Granted it had been done messily by various people over time, but repairman said he couldn't read it. Now I have 6-10 breakers that says lights and outlets. I wish I had thought to tell him to leave the old box and then I would have a starting point as the old box said "bath fans", "bth outlets", etc. He told me I could use a radio on full volume to figure it out! Of course that doesn't work for lights or my garbage disposal! So I am stuck running back and forth to the garage!!!!! Even if he had changed the wiring, it wouldn't have changed what was on an individual circuit or unlikely for that circuit to be wired to the other side of the panel in the new box. After job was completed saw a number of coupons in various places for several hundred dollars cheaper. But w/o heat there was no time to shop around and started off using an Angie's List coupon ($49 to find out the furnace was OK - was supposed to buy me $149 worth of work, didn't show that credit anywhere).

Adam showed up gave me an estimate for a big job and installed a ceiling fan in the same visit. After thorough communication and explaining the job he came back to do the work and then notified me when it was done and ready to have the drywall completed by someone else. When the contractor came to start on the job he let me know that the work that was done by Adam was nowhere close to completion. As they continued to ***** his job he found a lot of wires that were not connected to anything and just fell out of the ceiling when they were touched. Adam told me on the phone it was a miss communication but wanted us to pay him to work on the “rest” of the job. The supervisor backed up what Adam did and now a week later we had to hire someone else to finish the job. Our kitchen should have been completed last week but now we don’t even know when it will be done because he left a bunch of live wires and the drywall can’t go over that or will cause a fire. No one ever apologized or refund any of our money.

We called this company after 6pm on a warm Saturday evening. The dispatcher was very nice and was able to send someone within the hour. The repair guy was pleasant and quick. We paid the weekend "come out and look at it" rate plus the cost of replacing the capacitors. Total was $323. Our house is nice and cool again. I highly recommend this company.

Adam was on time, and fully equipped with professional knowledge of electrical, plumbing, AND HVAC. I didn’t have to call for three people! I signed up for maintenance annually on HVAC and know I’ll be in good care of smart, hard working, and honest people, which is very rare and valuable. Also, kind and sincerely helpful. My dog rarely takes right away to new people in the house and right away he knew Adam was a good person. Highly recommended.

Greatly appreciate the quick turn around on a Friday (late afternoon). Sean, Heather, and tech Mitchell showed superb team work and did an excellent job in replacing the sewage pump and fixing the fried power plug. Also, the cost was very comparable to other service providers even though the work was done after hours. It was really smooth and "Efficient". All is all, fantastic customer service! And, BTW, this is not the first time they showed such commitments in case of urgent needs.

Efficient Systems was great to work with. This is a smaller company that seemed more interested in making sure I was satisfied, instead of selling me every option under the sun. Work done was high quality and there were no issues. Had a whole crew here all day. Cost estimate was accurate, and they took the time to explain the various options I had with different types of systems they sell. I would definitely hire again.

Fine - I had a class & indicated what time I would be home - Adam got through early & called to see if he could come but had lunch instead & was waiting for me whe I got home. I told him I needed to take my dogs out first & would then crate them & he said fine- just give me a wave when you're ready which I did. He checked out the switch, he said he could replace it (which was something I could not afford at the time) but that he could try & fix it, which he was able to do. He did tell me it might not last & if it didn't that it would need to be replaced. It was fine for a few days & then did go off again so as soon as I have the funds I will have them fix it.

I was able to schedule a last minute appointment with this company and they came out and gave an estimate on all of the electrical repairs that were found from the home inspection. They clearly knew what they were talking about and were super friendly.

The technician Aaron was top notch. I asked many questions and he was friendly and knowledgeable. His advice and service professionalism speak very highly for Efficient Systems. He also left me with a great document detailing the condition of my system and recommendations for repairs and upgrades. Great company!

The technician diagnosed the problem and replaced the two outlets. Adam was professional and answered all my questions. Called them on Tuesday and they able to see me the following day. I have done business with them once before and think they're a great service provider.

He came out the next day, actually ahead of schedule. Tried a pressurized test to clear the clog. It helped but was still slow to drain. So he then snaked the line with an electric snake and it cleared up the line. Works great now.

My circuit to the barn suddenly tripped the breaker. I suspected the underground cable between the house and barn (about 100 feet) was bad. Sean came out (actually earlier than expected) and carefully tested the underground cable every few feet with a special sensing device finding it OK. So Sean checked the switches and outlet boxes in the barn and found the short. He replaced one of the back boxes and rewired the incoming circuit to correct the problem. Everything works great now. Sean was very friendly and professional, and I would certainly do business with them again.