Ed Gregg's Plumbing, Inc.

unknown

Very well!

The installation was good; the installers were clean, polite, etc. The water heater started leaking on 07/31/2010. Initially I thought it was out of warranty, so I made arrangements with another contractor to have a larger water heater and a different brand installed on 08/03/2010. When I researched my records and realized it was still under warranty, on 08/03/2010 I called Gregg's (in accordance with A.O. Smith's warranty instructions), to get a warranty replacement water heater, with the intention of holding it for our son and his wife. Kathy took my information. Ed called a couple of hours later to arrange for one of their plumbers to come check the old unit. I explained the situation and told him that the old unit was already drained and in our garage. He said he didn't know why he was asked to call me. As I tried to explain the situation, the line went dead. I called back, got a recording, and left a message for him to call, thinking we had been cut off. When I didn't hear back, I called again on 08/05/2010. Kathy said they would not help me obtain a warranty replacement unless they provided the new unit and installed it. I said it would have been nice if Ed had told me that to start with. She said he did. I said that no, he didn't, and that I suspected he had hung up on me when I told him the unit was already drained and someone else was doing the work. That is no way to run a business. I would never call them to have work done

The work did not go very well. I paid for it as part of the mortgage with my home. We still were not getting water through the house. I called him out for a service call, but it never did get fixed. They should have not charged me for the service call, since it was their work to begin with. They sent me a bill, took me to small claims court, and I won.

Installed a washer drain pan for overflows. The pan leaks whenever anything is poured in to it. I noticed the leak 4-5 months after the install. They would not come out to fix it after I called them about it. I ended up fixing the leak with a another gentlemen. The thought they had with the original install was horrible. There was no way it was not going to leak from the get-go. I wish I had been there when they originally worked on it because it was just a poor idea from the beginning.

Didn't show up, didn't call, tried to charge more than the estimate, very nasty attitude.

There were three workers that showed up. We were getting a sewer smell in our living room that started when we had a new furnace put in, but not the one we have now. This was the first time we used them but we had spent a lot of money trying to figure out what the smell was and we would use him again if it is this kind of work.

They did a good job.

unknown

They were great to deal with and showed up on time. They were very professional while they were at my home. They got in and out and let me get on with my day!! I would definitely recommend them to others!!!