Eads Roofing, LLC

On March 18, 2021, a hailstorm hit my roof. I was not aware of this damage until someone suggested that I have it inspected. I contacted my insurance company who sent out an adjuster who contracts with them. This adjuster works in the state of Indiana and was familiar with the regulations in the area. The adjuster inspected the roof and determined that replacement was required. He put together an estimate based on normally used pricing guidelines for roof replacement in the area. After obtaining several contractor quotes, I selected EADS Roofing to do the roof replacement. EADS accepted the estimate from the adjuster, and I signed a contract for that amount plus some skylight repairs and an upgrade to the shingle quality. I was told that EADS would not change the price without issuing a Change Order. In their contract was a clause which did allow them to adjust the price to conform to local regulations. Since the adjuster was familiar with Indiana regulations, I did not see this as an issue. The contract stated that the gutter screens on my buildings would be removed and reinstalled. Funding was included in the contract for this. EADS also told me that they would repair any damage caused by their roofers, though some damage to landscaping was to be expected. I signed the contract with EADS on August 17, 2021. EADS also asked me to sign a release for them to represent me to my insurance company. I declined to sign this release as the insurance company was paying me directly for the claim. Only one Change Order was ever written. This order reduced the contract cost because I had a separate contractor remove and reinstall the lightning protection system on my house. Work began on the roof on September 9, 2021, and was completed September 10, 2021. While the work was going on, I observed the roofers bending the gutter screens out of the way instead of removing them as was in the contract. Upon completion of the work, I noticed that the gutter screens were bent out of place and the bottom edge of the shingles were wavy as a result. Upon closer inspection, I saw that the screens were so mangled that they would not function properly. I contacted EADS and they agreed that the screens would have to be replaced. They told me they would have to check on material and labor availability and get back to me when repairs could be made. I called EADS almost weekly after that. First, I was told labor was not available, then materials were not available, then no response or “I’ll check and get back to you”. In early March 2022, I finally got the EADS Production Manager to come to look at the house. His solution was to go back to the insurance company to see if they would fund the repairs. After some delay, EADS sent a revised estimate to my insurance company on April 5, 2022 (but not to me). When I got the revision from my insurer, I found that EADS had not requested a supplement for the gutter screens, but had rewritten the entire contract, raising the total cost by 69%. I did not see that they sent any written explanation for the increase. By now, the spring tree blossoms were starting to fall. Since I have a lot of trees around my house, gutter screens are essential to keep the gutters working. On May 5, 2022, I told EADS they would not have to repair the gutter screens and to send me a final invoice for the work that was done. I promptly contacted another contractor who replaced my gutter screens within a week at a cost that was 23% of what was in the EADS revised cost. I continued to call EADS weekly to ask them to send a final invoice. After I told my insurer that I was not letting EADS repair the gutter screens, the insurer refused the revised estimate from EADS. EADS then sent another revised cost claiming math errors on the first revision. This second cost showed a 38% increase over the original contract. My insurer negotiated with EADS and got them to agree to remove the costs for the gutter screen work that was not performed. The insurer then approved the cost revision and reimbursed me for the difference. On June 24, 2022, I received a final invoice and work completion notice from EADS. This amounted to a 16% increase over the original contract (which had included the work not performed and the shingle upgrade). EADS has sent me a receipt of my payment.

Eads gave us a solution that another company could not. Our roof didn't need replacing, which is what the other company wanted to do, but it did need the water leak repaired and I wanted to improve ventilation in another area of the roof. The initial response was very good and Chase rearranged his schedule to meet with me right away and discuss my problems. The work was high quality, in my opinion, and I'm confident we made the right choice going with Eads Roofing. There were some delays in communication on occasion but the work was done in a reasonable amount of time and everyone was great to work with.

I worked with James and he was fantastic to work with. We submitted my claim to insurance company and they denied it but James knew what to do next. We submitted and appraisal and my roof was covered. James is super nice and helpful. He would answer all my questions even if at crazy times of the day. My roof looks great with Owens Corning dimension shingles which James helped me pick out. I would high recommend them for your roofing needs.

Eads Roofing did a great job. We had four companies give estimates. Although Eads was not the least expensive, they are the only ones who properly identified the problems causing wood to rot. Corey Casper, who managed the project, explained it clearly and spelled out the options. When it came time for the job, it was done quickly and with high quality. They did a great job matching the gutter color to our existing paint, and we're very happy with the quality of both the woodwork and the replacement gutters. The price was fair for the work done. Overall, we were very happy with Eads Roofing's work, and we'd hire them again.

Such a great experience! Corey came out to our home and walked me through the insurance submission process. He e work with the adjuster to get the best deal for us. He brought shingle samples to our home and explained the differences. He submitted an additional subrogation claim, to get us additional funds from the insurance company, where the insurance overlooked coding requirements. The crew that came out completed the work in one day. I would recommence it to anyone.

Clayton, Rob and the team are top notch. After a bad windstorm blew off, damaged and displaced about 30 percent of the shingles on my roof, I needed something to happen quickly. I got on Angie'sList, found Eads, sent a request for information and got a call within minutes. We figured out next steps and determined texting was a preferred method of communication. The team tarped up the roof as a courtesy even before I agreed to go with their services. These guys are easy to work with, quick with communication and will guide you through the insurance process. From what I can tell, they're honest and fair for all sides. They didn't try to upsell me. I had to initiate the discussion about upgrading products. I trust them and their recommendations.

It went very well. Rob explained all of the procedures and everything went as planned. He helped all along the way with filing an insurance claim so that I just had to meet my deductible. Rob helped me pick the color and type of shingle. I am very pleased with the results. There was no damage to my landscape or property during the process. Rob was very particular about picking up any leftover debris or nails upon completion. The roof looks great!

Replace a roof at our home. Rob was extremely helpful in facilitating the replacement of our roof. He worked closely with our insurance company made sure the job was done on time and at cost. There are several different roofing contractors working our block but I would only use Eads

Everything in the process went really well! The quote and final price came in slightly higher than two other quotes, but it was clear that Eads cared more about relationship and quality than simple business. Every step of the way we felt like we had a partner in the process and a knowledgeable resource to leverage (to make sure we weren’t making regrettable choices). We are so happy with the end result!

The project went as planned. The execution was very timely. The date that was reserved in advance was the date the work commenced. EADs personnel were on-site for the majority of the tear-down and roof install. Clean-up met my expectations. Workers were polite, punctual, and never stopped working once they began.

Great experience! Our insurance company was being very difficult but Rob from EADS made it so much easier. He was great to work with and helped make dealing with insurance easier. The roof look amazing! Workers were very professional and did wonderful work

I called and they came out immediately and were so responsive! They brought me samples of shingles to look at and explained the entire process. Most importantly they worked with my insurance company and have listened to every concern. They even helped find someone to do some repairs in my garage for me. I can’t say enough about them! I would highly recommend to anyone!

The EADS team, in particular Rob Muhlhauser, were fantastic to work with. They made an uncharted insurance experience pain free and were available every step of the way. The work was completed over several days and the job site was left clean at the end of each night. I highly recommend them...job well done.

Eads Roofing did an AMAZING job on our roof. High-quality work and professionalism. They explained the process so I could understand what I was getting and made sure it was exactly what I wanted. They came in one day and completely finished the job, as well as, cleaned up as if they were never even there. I would highly recommend Eads Roofing to anyone.

Went wonderful, they removed the ugly pop up vents and made smooth lines. The clean up was wonderful and workers were respectful.

If you want an honest, straight shooting roofing company, Eads is the company. After receiving Rob’s information from someone else who was successful at getting a claim completed on their roof, I reached out to him. He not only was honest in the fact that there wasn’t a claim, but he consulted me on many options that we could take over time or immediately. I think most companies would have tried to find something just to get a potential customer to go through the process with their insurance company as it wouldn’t have been a loss to them. Since then, I have called him about other projects to get his opinion. He and Eads have been wonderful to have in my corner through these projects. Reach out to them to get a fair and honest assessment.

It was a very smooth transition, excellent workmanship and fast.

Very punctual and professional. Great company to work with.

Rob came to the house took ample time to inspect for hail or wind damage. He determined that there was none. He did not try to persuade me to do an unnecessary repair.

From the moment I met with Clayton Eads he showed professionalism, knowledge & understanding. I felt completely confident that I’d made the right choice & my feelings never wavered. I was extremely impressed with his quick responses to my every phone call or text. My house is small compared to many of his projects yet he treated my job with the priority it deserved. He helped me choose my roof color & I couldn’t be happier! The clean up was amazing & my property was treated with the utmost care. I would highly recommend Clayton to anyone shopping for a new roof!

Clay was awesome! He was super responsive and very friendly. You could tell he took a lot of pride in his work and made sure everything went smoothly. His follow up was the best I’ve seen out of any contractor I’ve worked with. Make him your first call!

Eads Roofing was excellent. I dreaded going through the process of a new roof, but Rob and team made it easy. They are very informed about the industry, professional, and responsive. There were no surprises from Eads, and they did exactly what we agreed they would do. When there were insurance company delays, they were understanding and worked with me.

We are extremely pleased with our new roof! Very impressed with the quality and look of our roof. Eads Roofing also has amazing customer service!

Called Eads and requested they come by and quote the work. They never showed up or called to decline

Rob Muhlhauser is a wonderful, easy to talk to professional who knows what he’s talking about and has an approachable demeanor and excellent knowledge. Will hire again!