Duke Fence Co

Went just fine

unknown

They were professional and punctual. Their estimate was not very pricey.

It took them quite a while to get back to me, I had to call them 3 times and they finally called back and said that they don't work on my particular size of chain link fence.

We were provided a quote a couple weeks after meeting with Duke Fence and told work would being in the next few weeks. After 4 weeks went by with no word from Duke Fence, I called to inquire about a start date. They began the next week. Posts were planted in mid November, but the fence panels were not installed until 3-4 weeks later. We had ordered a less-expensive fence panel that we were told looked the same, but had welded joints. Turns out that was not the only difference. Also, fencing was not attached to the railings, fence post heights were uneven, spray paint used to cover flaws was used unevenly, fence panels were intermingled (we had discussed keeping the new panels together at the back of the property to minimize the visual differences between old and new panels), etc. When the crew finished, they did not ask us to take a look, they just left. Such an incomplete and poor job was done, we assumed they were coming back to finish. We were wrong. We complained and waited another month before someone came out to fix some of the problems. I considered it a lesson learned, but today I went to put a lock on the back gate door and discovered the loop that allowed the gate door to be locked had been cut off to allow the door to close in its new location. Now I am beyond disgusted. Duke had done such a nice job on the neighbor's fence and on our original installment 5+ years ago. I cannot believe this mess was done by the same company.

Jeff Carr came out promptly and within a few days sent us a detailed quote, including a rough drawing of the area and specific information about the measurements and materials to be used. They were able to do the work sooner than they originally thought (within 2 weeks) and they worked incredibly fast. Everyone was pleasant, the quality of the work was fantastic, and the finished product looks great. Our neighbors are complementary and our dog is securely contained.

The fence looked beautiful when complete. They had the entire fence built in approx 3 days. Our issue with the quality is that after only one year(the extent of the warranty)several of the posts are coming loose in the ground because they were not correctly cemented in. So we now have to reinforce them ourselves or pay someone to come do this.

My gate has still not been repaired.

They were easy to work with, and they did a very good job. They were prompt and they cleaned up the mess that they made after they were done.

Things went wonderful with this installation. I received my first estimate back in May and couldn't afford it at the time but due to security purposes I called Jeff back at the end of August. Jeff and I worked together on a few adjustments and discussed adding gates, my perimeter, etc. The job began smoothly and finished without a problem; in fact I was at work while Jeff worked so all I received was an invoice in the mail. I wouldn't change a thing about this experience and will refer Duke Fence to any and all my friends and family.

From initial contact to job completion Duke was efficient and professional. They did the work the day after I faxed the signed proposal. There was one minor problem with the work, but I called and explained and they sent someone out a few days later to correct the problem. This was a positive experience.

Not good. After two calls a week apart to request an estimate, no one ever came.

Very well. The crew showed up near when they said they would. The poles were set on Tuesday and since it rained a couple days after they installed the chain link and gates on Saturday. They did a good job and I plan on using then to replace my dilapidated side fences.

Everything about this company was high quality and customer oriented. They have an answering service 24/7, returned calls promptly, performed the work over a two day period within 5 days of the initial contact. The workmen were courteous, cleaned up after themselves and the end product was exactly as agreed upon. Their pricing was right in line with 5 other quotes but what made them stand out was the way in which they handled the entire transaction, from initial call, estimate, contract and the final product. Kudos!!!

Good work. Installed as soon as was possible with weather. Responsive.

I'm pleased with everything. There seems to be a problem with the lock, and they are returning to examine it.

They worked with us so we could set up temp fencing for our dogs while they were working. They did a great job making sure the alignment was perfect. It looks great.

Jeff and his crew at Duke Fence did an outstanding job installing our fence. Everyone was very polite and punctual. Jeff was able to promptly install my fence under my time constraints and it looks wonderful. The price was competitive as well. I would absolutely recommend Duke Fence.

I saw them working in a neighbors yard and asked their worker to look at my fence. He measured it the same day, and their sales person gave me a quote pretty fast. They then replaced the gate a week later, and did a very good and professional job.

Very good job overall. Very quick and response. Got out there right away and took care of everything from first contact to completion of the fence in about 5 days. Only small issue was the amount of dirt that was left at the base of the posts after they dug the holes. It happened to rain the day after, and it got very muddy around the post areas and could have compromised the quality of the grass at the base of the posts. I was under the impression that would have removed the dirt and not left it on the grass.

Our experience with Duke Fence was satisfactory; we needed the work done very close to Christmas and Jeff was able to accomplish that, despite pretty cold weather and other holiday tasks. The fence appears to meet all of our expectations, from general appearance to stability.

THEY WERE VERY REASONABLE ON THE PRICE AND WORKED VERY WELL WITH OUR TIME FRAME. THE FENCE IS VERY STURDY AS WELL.

WE NEVER RECEIVED THE PROMISED ESTIMATE.

THE PRICE WAS RIGHT AND THE FINISHED PRODUCT WAS TOO. WE HAD ONE PROBLEM, THERE WAS A MISUNDERSTANDING ABOUT THE SIZE OF THE BACK RAILING. I OFFERED TO PAY HALF OF THE $200.00 COST FOR A REPLACEMENT RAILING, AND DUKE AGREED. I STILL GOT A BARGAIN. ANOTHER COMPANY (ONE ON ANGIE'S OK LIST), WANTED TO CHARGE ME OVER TWICE AS MUCH. IF YOU USE DUKE, BE VERY EXPLICIT ABOUT WHAT YOU WANT. MR. CARR IS A-OK, BUT HE IS SO BUSY THAT HE NEEDS TO BE SLOWED DOWN A BIT TO AVOID PROBLEMS.

IT WAS SATISFACTORY. IT WAS HARD FOR ME TO GET A HOLD OF THE PERSON THAT GAVE THE ESTIMATE. THEY USE AN ANSWERING SERVICE AND SOMETIMES IT WOULD BE A WHILE BEFORE THEY WOULD GET BACK TO ME. OF ESTIMATES I RECEIVED, DUKE WAS THE MOST ACCURATE IN MAKING AN ESTIMATE ON WHAT I WANTED. WHEN I WOULD SEE A FENCE THAT I LIKED, HE WOULD GO CHECK AND MAKE SURE HE WAS GIVING ME THE FENCE THAT I WANTED.