DREXEL INTERIORS

They took me to the back warehouse and cut off a 8 x 8 section and only charged me $5. Most companies won't sell you a small section. This was a case of good customer service. If I buy carpet in my new home; I will consider this company due to this experience.

Former employee came out, measured my kitchen and faxed me a quote. Two days later, he was let go after many years. I contacted Drexel to order the products and left several messages, but now over 6 weeks have gone by and no one has even returned my phone calls!

THERE IS NOTHING WE CAN REALLY DO ABOUT IT NOW.

THEY DAMAGED SOME FURNITURE, DROPPED FURNITURE AND BROKE A WINDOW. TOOK UP THE WRONG CARPETING AND BALKED WHEN IT WAS TIME TO REPLACE IT. THE SEAMS ARE STILL NOT DONE RIGHT. WE PAID EXTRA FOR THEM TO MOVE FURNITURE; THEY MOVED SOME OF IT BACK, BUT NOT ALL. WE WOULD NOT USE THEM AGAIN.

THE LEAD TIME ON THE MATERIAL WAS LONG. THE LEAD TIME FROM THEIR FABRICATION SHOP WAS ALSO LONG. THE INSTALLATION WAS FAST AND PROFESSIONAL. OVERALL, THE COUNTER TOPS LOOK GREAT.

CARPET HAS BEEN AN EXCELLENT CHOICE. SALESMAN WORKED WITH US TO GET US AN UPGRADED PAD AND THE DESIRED LEVEL OF CARPETING. INSTALLERS WERE VERY PROFESSIONAL AND EFFICIENT. WORKMANSHIP WAS VERY GOOD. WE WERE PLEASED WITH THE OUTCOME.

SALESMAN DID NOT LISTEN TO WHAT WE WANTED, AND STEERED US TOWARD HIS DESIRES FROM THE GET-GO. HE WOULD NOT EVEN LET US SEE ANY OF THE PRODUCTS THAT WE WALKED IN THE DOOR TO SEE. WE ENDED UP WITH A LOWER END PRODUCT WE ARE UNHAPPY WITH. THE INSTALLER HAD TO COME BACK TWICE TO GET THE VOIDS OUT AND IT STILL ISN'T CORRECT. WE WERE TOLD THEY WERE HOPING TO HAVE A "BETTER" INSTALLER COME, BUT WE WERE GIVEN THE GUY WHO WASN'T AS GOOD. THAT DOESN'T HELP OUR FLOOR LOOK ANY BETTER. WE ARE STILL MISSING THE QUARTER ROUND DESPITE MULTIPLE CALLS TO THE STORE. OVERALL, WE KNOW WE MADE THE WRONG CHOICE IN FLOORING, BUT THE SALESMAN AND THE INSTALLER ARE NOT ONES WE WOULD USE AGAIN.

TI WAS VERY PERSONABLE AND PROFESSIONAL, AND HE PROVIDED SOME VALUABLE INSIGHT WHEN LOOKING AT THE TYPES OF BLINDS AVAILABLE. HE WAS RESPONSIVE WHEN I CALLED HIM, AND HE OFFERED TO ''PRICE MATCH'' THE COMPETITION IN ORDER TO GET MY BUSINESS. THE ONLY REASON I DECIDED TO GO WITH ANOTHER COMPANY FOR MY BLINDS WAS THE FACT THAT THEY PROVIDED A BETTER WARRANTY ON COMPARABLE BLINDS THAN DREXEL.

SHE CAME OUT AND DID A GREAT JOB. I WAS SATISFIED.

THEY WERE ON TIME, CLEANED UP AFTER THEMSELVES, AND VERY PROFESSIONAL.

I WAS SURPRISED TO SEE ONE OF THE WORKERS WEARING A HOME DETENTION ANKLE BRACELET. AS I HAVE BEEN A VICTIM OF A BREAK-IN, I FEEL I SHOULD HAVE BEEN INFORMED BEFOREHAND OF THIS PARTICULAR WORKER. WHEN I CALLED LATER TO COMPLAIN OF NOT BEING WARNED, I WAS TOLD THE BRACELET WAS ONLY BECAUSE OF A DWI, BUT I KNOW HOME DETENTION RESULTS FROM OFFENSES GREATER THAN DWI. DREXEL'S WORK WAS GOOD, BUT THEIR PROFESSIONALISM WAS LOUSY BECAUSE THEY DID NOT WARN ME. NEEDLESS TO SAY, I WAS VERY UNCOMFORTABLE THROUGHOUT THE ENTIRE INSTALLATION.

WE HAD A REALLY GOOD EXPERIENCE - ALL THE WAY FROM THE SALES TEAM TO THE ACTUAL WORKERS. THE WORK JUST SHINED! THEY WERE TRUE ARTISTS. WE WERE VERY APPREHENSIVE ABOUT ANYONE ELSE OTHER THAN US DOING THE WORK, AND WE JUST DIDN'T HAVE TIME LAST YEAR. BUT, THESE GUYS MADE IT LOOK EASY AND BEAUTIFUL! IF WE EVER HAVE ANYTHING ELSE THAT WE CAN'T HANDLE, WE'LL CALL ON THEM AGAIN. SO... NO WORRIES IF YOU GO WITH DREXEL!

INSTALLER WAS ON TIME BOTH DAYS. HE HAD TO DO EXTRA WORK (SUB-FLOORING) ONCE HE GOT UNDER THE ORIGINAL FLOORING. WAS CLEAR AS TO WHAT NEEDED REPAIR BEFORE THE TILE COULD BE LAID. PROFESSIONAL, AND REASONABLY PRICED FOR WHAT WAS REQUIRED.

I THINK THAT THEY WERE PROMPT IN COMING IF WE HAD A PROBLEM. THEY WERE VERY COURTEOUS. THEY TOOK CARE OF THE ISSUE WITH NO PROBLEMS AT ALL. EVERYTHING WAS DELIVERED ON TIME WHEN THEY SAID IT WOULD BE. WE WERE VERY PLEASED.

THEY WERE INCREDIBALLY RESPONSIVE WHEN THERE WAS A MISTAKE IN THE COUNTERTOP. I WAS VERY PLEASED ON HOW FAST THEY DID THE FIX. I WILL GO BACK AGAIN.

I WAITED FOR 3 HOURS AND THEY NEVER CAME. I CALLED THEM, AND THEY SAID THEY FORGOT TO TELL THE SALESPERSON THAT HE WAS SUPPOSED TO COME. THEY SAID HE COULD COME IN THE AFTERNOON INSTEAD, BUT I WORK IN THE AFTERNOON, WHICH WAS WHY I HAD MADE A MORNING APPOINTMENT IN THE FIRST PLACE. THEY OFFERED TO RESCHEDULE FOR ANOTHER DAY, BUT I TOLD THEM I WOULD RATHER WORK WITH SOMEONE ELSE WHO WAS MORE DEPENDABLE. BAD.

THIS FIRM WASTED MY TIME. I CALLED THEIR MAIN PHONE NUMBER AND WAS TRANSFERRED TO A DEPARTMENT WHERE THEY DIDN'T ANSWER THEIR PHONE. I CALLED THE MAIN NUMBER BACK AND WAS TOLD TO COME DOWN ON A SATURDAY. WHEN I ARRIVED I WAS TOLD THAT THE PERSON WHO COULD HELP ME DIDN'T WORK ON SATURDAYS, EVEN THOUGH I HAD SAID WHAT I WANTED ON THE PHONE. WHEN I CALLED THE PERSON WHO SUPPOSEDLY COULD HELP ME MONDAY, SHE SAID SHE DIDN'T HANDLE THE WORK I WANTED PERIOD. SHE SAID SHE'D HAVE SOMEONE CALL ME, BUT THE PERSON DIDN'T CALL FOR 3 1/2 HOURS, DESPITE MY HAVING SAID I WAS BUYING A HOME, LIVED IN ANOTHER STATE, AND WAS ONLY IN TOWN FOR A SHORT TIME. THESE FOLKS DON'T SEEM TO QUITE HAVE THEIR ACT TOGETHER. I GOT ANOTHER FIRM FOR THE WORK.

MARTHA WAS PUNCTUAL, KNOWLEDGEABLE AND HAPPY TO QUOTE DIFFERENT ROOMS SEPARATELY OR TOGETHER. SHE HAD GOOD DECORATING IDEAS TO SHARE. NO PRESSURE TO PURCHASE, JUST ADVICE TO TAKE MY TIME ON MY DECISIONS AND SHE WOULD BE AVAILABLE TO ASSIST IN ANY WAY.

EFFEICENT AND PRICE WAS GOOD. NO COST DUE TO INSURANCE PAID COST. WE ARE HIRING ANOTHER SERVICE DUE TO THESE ERRORS.

THEIR CUSTOMER SERVICE WAS TERRIBLE.

THE INSTALLER REALLY WENT ABOVE AND BEYOND THE CALL OF DUTY.

THE INSTALLER WAS EXCELLENT. QUIET AND EFFICIENT. THEY HAD GOOD IDEAS AND PRODUCT I WANTED. VERY PROFESSIONAL.

KITHICN CABNITS DIDNT TAKE ORDER CORRECT AND PART OF WHICH WAS BACK ORDERED AND WAS NOT TOLD, DIDNT INFORM AND WAS DELAYED, AND ITSLATION HAD TO BE DONE FOUR TIMES, THE CONNERTOPS WENT SMOOTH AND IS SATISFIED WORK SALES PERSON RECIEVES A F IN RESPONSIVENESS AND A D IN PROFESSIONALISM

THE INSTALLERS DID A REALLY GOOD JOB OF ADAPTING TO CIRCUMSTANCES THEY WERENT PREPARED FOR.

SALESPERSON CAME TO OUR HOUSE TO DO AN ESTIMATE. SHE COULDN''T GIVE US A COMPLETE ESTIMATE WITHOUT TALKING TO THE "TILE GUY." SHE TOLD US SHE WOULD CALL US ON THE NEXT BUSINESS DAY. WE NEVER HEARD FROM HER AGAIN.