Donald Williams and Son Hardwood Flooring

Williams was highly recommended by a good friend who had hired them for two projects. I had all my questions answered and explained thoroughly. Our project went as discussed, without a hitch, and on time. I received the personal attention I expect from Jeff and Eddie. Our hardwoods look beautiful! I highly recommend Williams and would hire them again. I was pleased when Williams asked me to order and pay the lumber vendor direct, which eliminated Williams marking it up and increasing the project cost.

The workers who showed up to do the work were subcontractors and not affiliated with Donald Williams and Son. Eddie, the owner showed up to deliver the wood, and I told him that we were upset that subcontractors showed up, rather than someone from his business. He even said that these subcontractors were people that he had one point had a falling out with! He said, “Well, what do you want me to do?” I asked him if we could get one of HIS people to do to the work. He said he doesn’t know the schedule, but never offered to make a simple phone call to check for us. Then he said we were too difficult to work with and he didn’t want this job. He cursed at us as he left.

IT went very well. They did it in a timely and professional manner.

It never went.....no estimate or followup from the company--they must have all the business they need but certainly not mine...

I wanted it done before my daughter moved in. They scheduled a time and they cancelled. They called back the next week but I already used someone else.

The hardwood flooring looks like new. They were always on time, worked hard were friendly. I couldn't be happier with their work.

They came out and did a whole estimate on the floor. However, he never sent me the estimate, never responded back or anything.

They did a very good job. The put down plastic to protect the areas and then cleaned up well after themselves. They used top grade equipment. They did what they said they were going to do.

See above

The floors look exactly as he said they would. The crew showed up a little late a few times but got right to work and did their jobs well.

I have used them twice. Once on a 800,000 house and once on a 97,000 dollar house. Same professionalism and attention to detail on both jobs. The finish lasted and lasted. Worked with me to find the perfect color combination of stain. Would recommend them in a minute!

The salesman that came out (Jeff Summitt) was very professional, and answered all of our questions patiently and in terms that we could understand. They showed up on schedule (a huge + given our experiences with other construction contractors), and completed the work on the promised date. They hung plastic in the doorways and on our cabinets. There was a bit of dusting to do afterwards, but we were told ahead of time that that would be the case. They were a little more expensive than some other bids we had gotten, but our floors came out great and the project went off without a hitch.

The finished product was great, the experience leading up to the finished project was stressful and inconvenient

NEVER CALLED BACK AFTER HE CAME OUT AND LOOKED AT THE JOB. WON'T RETURN PHONE CALLS OR ANYTHING. NEVER GAVE AN ESTIMATE OR SENT IT.