Diversity Lawncare

The landscaper came today (3/30/15) as scheduled. I had to leave shortly after he had arrived. When I returned home (several hours later) the job was finished. Everything we had discussed during estimate was completed with my highest satisfaction. Everything for my initial contact to payment went smoothly. It seems as if Diversity was excited about doing the work for us. We will be excited about using them again.

They dropped it off when they said they would and the mulch was fine. The price was the same as the Big Deal I purchased. They did everything I expected in terms of dropping it off and placing it on the driveway where I wanted. They delivered what I expected and I can’t remember anything negative. It seemed like a good price. The reason I never used them again was because I started having our lawn service do it since it was too much for me to spread it.

It was great. They scheduled it on the date I wanted. They did a great job when they finished it within the Big Deal timing. No problems at all. I was very happy with there service. They were professional and showed up on time. No hidden fees or additional charges on top of the Big Deal purchase.

It was fine. I have no complaints about the service. There was no additional charge. As far as their performance, it was good. It was a little bit difficult getting it scheduled at first. Other than that it was fine. I guess they were just backed up with the number of deals they sold.

There was no dislikes because they got the job done. They did a good quality work and they were right on time.

They delivered clean mulch, another company I worked with had dirty mulch with pieces of plastic in it. They were perfect! They were on time and friendly.

I hired them to clean leaves and debris out of the yard. Not quite all the leaves had fallen so they even came back 2 weeks later to finish for a small fee. it was about 5 hours total I also had some branches I needed cut back and they cut them back no problem they were very good at what they did, very fast, and very professional

Bought an Angie's List Big Deal to have Diversity Lawncare provide five lawn care treatments/fertilizations over the 2014 Spring/Summer/Fall season. Picked them over more corporate/higher charging companies because they seemed like a local, independent company that, well, embraced diversity. Sounds good, right? Here's how it went down: called after making the online purchase to see when the first treatment would be provided. Rep on the phone gave me a 1-week window but would not offer any more specifics than that. I wanted to meet with the service provider, ask about dry vs wet fertilization, and get advice on general lawncare. Rep on the phone would still not allow me to know when he was coming. I asked how I would know he even came at all. She said there would be a Diversity flag on the lawn. Said week came and went. No flag. I called the next week and said that no service had been provided. She told me it had. I said there was no flag. She said a kid in the neighborhood must have picked it up. I said there was no sign of fertilization on the grass, no granules or anything else. She said the fertilizer is liquid and I would not be able to see it. I did not acquiesce because I didn't believe he had been to my house. She said he was the owner of the company and did not make mistakes. Not a convincing argument. She told me he would be back next month to do another treatment. I asked for a specific time/date because I wanted to talk to him. No luck. When he came back the following month, I happened to be home and was able to talk to him. He confirmed that he did not treat my house the first time. Confusion with the address in his paperwork led to him treating another lawn in the neighborhood that was not a customer. I expressed my concern about missing the first treatment. He apologized, was courteous, answered my lawncare questions, and said they would tack an extra treatment on the back end. Over the course of the season, I got two more flags and an ongoing refusal from the office to tell me when anyone would be coming out to my house. In September/October, I called the office to express my concern that, in all, only three flags had been left on my lawn, indicating to me that we missed at least two of the treatments I had paid for. The same lady who told me the owner never makes mistakes assured me that all five treatments had been made and my plan was over. In short, terrible communication and follow-through. Do try to hire diverse and local companies, just not this one.

Scheduled fall yard clean up in late October requesting the second week of November for the job. Was put on the schedule several times in November, but clean-up did not get finished until 12/4. Granted, there were a few days of rain, but it did not rain the entire month of November. Scheduling delays aside, the job was completed (leaf raking and disposal, general yard clean up). The only downgrade is a result of not being able to have the yard done for close to a month after the initial requested dates.

It was deliverd when and where I wanted it.

very good, prompt, good application, excellent follow-up

They were great. Came out quickly for estimate and within a few days of the proposal being signed they did the work. They actually did more of the removal than I asked. They went back over the entire yard and removed every leaf. It looks amazing.

We didn't know when they were coming, but they would leave a flag in our yard indicating they had treated the yard. Our isn't in the best condition. We have had a terrible time fighting weeds and filling in bare spots. Additionally we have some crab grass. Diversity Lawncare significantly helped our long thicken and we saw a significant reduction of weeds.

Nothing less than outstanding service. Even received Christmas gift and coupons. I cannot praise their services enough.

No complaints whatsoever. Communicated almost completely via email with good response times. The yard crew did great work on the lot, including removing leaves from a side porch, which I wasn't expecting. They even adjusted the price down to represent the lightness of the debris. I would definitely call Diversity Lawncare, again.

Two weeks ago, without notifying us in advance, Diversity came out for another treatment. Our lawn was covered with leaves at the time. So, before the Diversity representative could begin spraying, I came outside and asked him if there could be another time when he could do it, after we cleaned up the leaves. I explained that we had not been notified there would be a treatment, and that we would prefer to clean the yard, so the spray would reach the grass, not just the leaves. He became immediately angry with me. He said, "It is no big deal." I was confused and asked if he meant that it was "no big deal" to spray the leaves or to return another time? He raised his voice at me and replied, "I said it was no big deal to come back!" The Diversity representative was so incredibly unprofessional and rude. He became belligerent with me, to the point I was a bit fearful, as a smaller woman. I remained silent, did not argue with him, and watched him as he turned around and walked off, got into his truck and drove away. I stood there a bit shocked, honestly. Diversity has failed to follow through with their services. It does not notify you before a treatment. And, now to be treated in this inappropriate and unprofessional manner...I would not recommend them to anyone. Buyer Beware!

Update 3/18/2015: We purchased a Big Deal last year on March 19,2014 for this company to come out 5 times to complete lawn fertilizing treatments to our yard. Came out last summer twice, and didn’t come out a third time to our knowledge. They stated that they did and they have it in their records, though. They called back on March 17, 2015, almost one year after the purchase of this Big Deal, and said that there were 2 more treatments left. We don’t understand why this company would call us so late to provide these additional services. We’ve already gotten someone else to complete the service for us.

Things went pretty well. I found that they were very professional and the way they did the job and interacted with me. They were also timely. I also thought their price was reasonable.

Work was performed efficiently. The clean-up got delayed due to snow on the ground but the job was done well.

It was great. The result was fine. The people were pleasant, professional and on time.

They did perform the work. I was disappointed with the communication. we communicated mostly by email. the contract was signed on 9/6/14 and the work was finally completed on 9/26/2014. I was told that the work would be done on the week of 9/15/2014. on 9/12/14 I asked for information on the cost to include over seeding with the aeration. I had to contact them on 9/24/2014 to get a response. I was given an apology for such a long time to get a price for the over seed and I was told that the technician would be informed that I wanted the over seed along with aeration. On 9/6/2014 when I was given the contract I was also told that payment needed to be made after the tech completed the work. the tech arrived unexpectedly on 9/26/2014. He told my wife what he was there for and said that he was waiting on seed. when I arrive the tech was sitting in his truck i assume waiting for seed .I did see him putting down some seed in front yard. I went to the bathroom and decided that I should go out to say something to him about payment, but he had left. I expected him to communicate to me after the work was done. I thought he might let me know what he had done and I expected to give him a payment. I just did not feel like they were very professional in the manner in which they communicated. I called the company number today to make the payment and I was greeted with a woman answering the phone by saying hello, I thought that they would address me with a greeting identifying themselves as diversity lawn services. I had to ask Is this diversity Lawn service? I got the impression that I was not valued as a customer spending $200. ***I wanted to update and say that I have changed my ratings because of Belinda. She contacted and compensated me and explained some things going on with the company. I was very disturbed by an email I received from the company. I do not believe it was from Belinda. I wish I could talk directly to Belinda about this nasty email. I believe it was from someone else within the company. I am pasting the email below On Monday, October 6, 2014 9:41 AM, Diversity LawnCare Inc. <diversitylawncare@gmail.com> wrote:*** I must say I am very disappointed in you and your review. Especially after talking to my assistant and learning everything was very well communicated with you. You were told in the beginning about our schedule. You were told when we were actually coming out. Otherwise why did you wife tell tech she was expecting him? You were told everything but you acted like our communication was bad. You were even explained that payment due was credit card payment and was told you could call and give that info to the office so I don't understand why you you expected the worker to knock on door for payment. Just because you were having family issues was no reason to take it our on us. You gave a bad review and still wanted compensation. Hopefully you got what she sent you and we are done.

Two nice guys arrived and got to work immediately. They took the time to walk around the yard and see what our priorities were and then got to work on shaping it all up. They worked hard for several hours and it looks so much better. They cleaned up afterwards which was great. Definitely a positive experience.

Sorry... posted for wrong provider.

My yard was completely out of control, flower beds were taken non-existent, vines running amuck. I don't know what I expected upon my arrival home, but I was speechless that one person could do what he did. Hand pulled weeds in the front flower bed, destroyed weeds along the house, the vines running up the rose bush and along the fence, the lawn mowed, the sidewalks trimmed, the yard looks stunning.

They did a very good job. They were very professional, really nice, neat, and on time. They cleaned up really good. The only thing I have to say is that the price was really high and I think I would've received a better rate by just paying their hourly rate.