DeluxeMaid

I had a regular cleaning on Wednesday, June 21. This wasn't my first cleaning with this company or with the crew that came. After they left, I was asked how it went and told them that the floors were still dirty. Later that day, I also found residue in the kitchen sink but was able to wipe it off. The next morning I found residue all over my stainless steel kitchen appliances. Most of this wiped off but, when I got to the oven I found that the labels on my oven knobs had been partially removed. Whatever they cleaned with and had left on the oven had taken them off. Since I check these knobs every day before I leave the house to make sure they are off, I knew they were fine before the cleaning. I reached out to the company Saturday morning with pictures and was told they would look into it. I checked in every 2-3 days but there was no further information. They said they were trying to find out what the cleaning crew had used on the oven and made it clear that the crew had excellent reviews. I couldn't help feeling like they didn't believe me. After all, regardless of what cleaning product had been used, this was the situation I found myself dealing with. I'm sure it was an accident but it shouldn't have happened. The cost of a new part on GE's website is $300, so I asked them to pay for the part and to refund me the cost of the clean, which I hadn't been happy with in the first place. Mind you, I didn't even ask them to cover the cost for an electrician to install the new part. Right after the clean, I had questioned why I was charged $255 for 3 people to clean for 70 minutes when I had been charged $60/hour/person for one-off cleanings. They told me it was because regular cleanings cost more. But, if that were the case, what is the advantage of a regular clean? If you're a repeat customer, shouldn't you be receiving a discount for regular cleans? After getting the run-around all week, they offered to refund me the cost of the clean plus a discount of $45 on the next clean. I refused since I would never have this company clean for me again after such an egregious error. They reversed the charge on my card but why had that taken so long? An honest company would have accepted responsibility for the issue that occurred, taken me at my word, as well as the pictures and video I had (showing them cleaning with something other than soap and water), and in good faith offered to pay for the part. Sadly, I'm out the cost of the part and the installation costs and my house is still dirty.

What a nice cleaning experience Amanda provided for me, with my request, very communicable, and efficient. High five to DeluxeMaid for sending Amanda.

The team cleaned for about 4 hours in total and it was a complete transformation.

I'll admit it, I'm a terrible housekeeper. As a mom with a full-time job, I do a terrible job at taking care of my house and keeping it clean. Thankfully we have DeluxeMaid, who comes and cleans our house every month. I honestly don't know what I would do without them. They do an amazing job, and I look forward to when they come every month because my house appears so clean when they're done. And everyone knows that a clean house makes you feel good.

Exceptionally well! Professional and excellent service.

I thought the ladies who came were very professional and thorough. They were on time and moved through the house doing all the things I can’t (or don’t like) to do! It was nice talk with the supervising women at the time of booking over the phone, too. Quite friendly and thoroughly efficient. I’ll call again!!

We were thrilled and extremely impressed by DeluxeMaid! Every nook & cranny was spotless; they were responsive and professional; and they even cleaned out stains that we thought had long been set decades ago! They did such a good job at our rental house that we booked them again when we moved into our new house. I was just talking about hiring them again. Increíble job

very well. i liked the service very much. i even recommended to my friends and family.the cleaning was very good. the booking was quick the service was provided on time.and also they came on time.i will hire them next time.for all your cleaning needs delux maid is perfect.the hourly price is best and afforable.

I have been getting my house cleaned with DeluxeMaid for a few months now! It is a bit pricey in my opinion, but so worth the cost! The first time they came and cleaned they got all the hard water stains off my shower that I had scrubbed for hours and could not get off. I swear my bathrooms were literally sparkling. If you are unsatisfied with anything they will come back and re-clean, but I have never had to do that because they always get it right the first time. I recommend trying out a one time cleaning. That’s what I did and after a couple one time cleanings I knew I wanted to set up a regular schedule. I love my clean home!

I've used Deluxe Maid's services for the last 6 months - they have been fantasic. Ciera is an amazing addition to our family's routine and does a great job. She is puntual, professional, thorough, and even makes us little towel animals. DM's website makes it super easy to schedule regular cleanings or even special services. If you're looking for a good house cleaning service, Deluxe Maid is is.

The team is amazing! Very professional and the job done is amazing.

This company is the real deal. I've had a few cleaning companies in and plan to stick with DeluxeMaid. I've had two different women clean and both we super nice, professional, and did a good job. Company also worked with me to figure out a cleaning routine that would work with my budget.

Excellent, as expected!

Great!!!!!!!

HORRIBLE SERVICE, TOOK WAY TOO LONG TO COMPLETE WORK. I spoke to Will, the dispatcher, about a week and a half before the cleaning, and informed him that I needed a complete move-out cleaning with every single thing removed from the house. He told me that, with the optional stove and fridge cleaning, it would come to a total of $180, which seemed a bit high but okay if they did a good job. The day of the cleaning, Angela ( the first cleaner ) showed up 30 minutes late ( was supposed to be there at 9, showed up around 9:45 ). I let her in and noticed that she brought almost no cleaning products with her. I had to get to work so I gave Angela a list of the all the things that had to be cleaned and removed from the property so that the apartment complex would refund my security deposit. Around 1:30pm that afternoon I received a call that she was done and was leaving. Around 2:30ish I was able to get free from work to go review the job Angela had done. Upon entering the condo, I noticed that none of the trash had been removed from the premises, but merely bagged up and left in corners. I should point out that Angela was probably in her early 60s or older, and honestly was probably not able to move all of those bags herself. I don't blame her, I blame Will and the Deluxe Maids management for sending one elderly person to clean my condo. I also noticed that there was still items left in almost all of the drawers and cabinets in the kitchen, which I told Angela to remove and throw out ( my exact words were that "everything left in this condo is trash and needs to be thrown out" ). I noticed that there was a large pile of kitty litter in a corner, like she had moved a container, spilling it all over the floor and didn't bother vacuuming it up. I proceeded to call Will and explain that the job was not complete, not that that mattered as Deluxe Maids had already taken the $180 out of my bank account the night before. Will seemed to have some sort of learning disability, as I had to explain the situation to him multiple times before he seemed to "get it". He said he would send somebody back out the next day to complete the job, but kept saying that he would send Angela back out ( even though she was the person that couldn't complete the job in the first place ). After almost having to get in a yelling match with Will, he explained that the next day he would send a younger, more able person to complete the work that should have been completed on day 1. He said that he would only charge $25 per hour for the 2nd days worth of work, and provide the first hour of that work for free. Day 2 I got a call from my apartment complex at about 9:45 am again ( apparently these employees are incapable of making appointments on time ) saying that Amanda had just picked up the key from them, and was heading over to start cleaning. Around 1:30pm I called Will to get an update on how the cleaning was going, and he informed me that Amanda had put in 4 hours of work already, had skipped her lunch, and still had at least another hours worth of work to do. This is laughable, as all that was left to do was take the existing trash down a flight of steps and throw it in a dumpster about 10 feet from the bottom of the steps. I truly don't understand how it could have taken more than an hour or two to complete all of this, but somehow it took Amanda 5 hours. I still have not been over to the condo to inspect there work to verify that the job was actually completed this time, as there is a polar vortex storm warning in effect with wind chills likely to exceed -20 degrees below zero. I received a text from Will at 3:25pm who said that Amanda had completed 5 hours of work today, and Angela had completed 3.75 hours of work the day prior. So all in all, it took 2 employees 9 hours to remove what would amount to a large living rooms amount of trash out of a condo and toss it into a dumpster. Will informed me that on top of the original $180 that they had taken out of my account before doing one minutes worth of work, they were going to be charging me an additional $85 so that somebody could come complete the job that should have been finished the first day. This is laughably the worst cleaning service I have ever used. I would never recommend these people to anybody, except if they wanted to waste money and time, and have a barely-passable cleaning job done. 17 out of 100 1 star out of 5