CURT & JERRY SEWER SERVICE

I had Curt and Jerry come out about 4 times because the sewer would work for about a month and then it would back up again into the basement floor drain leaving sewage all over the floor. Instead of the large machines that need two people to haul downstairs, they were using a screw gun with a cable attached. That type of tool is not designed to clear out main sewer lines. The cutter is too small and the tool not powerful enough for clearing a 6" line. So they would poke a hole through the roots, clearing out enough that sewer would work for a month or two, and then the roots would fill back in. I learned that they are notorious for this. I was wasting my time and my money because although they guarantee their work for 3 months, after that they keep charging every time they come out. In addition, they were unreliable on time. They would give a window of time, but never stick to it, leading to me and my tenant wasting a whole day until they finally showed. Altogether a major rip-off.

They came out once to unclog the main line, but was not successful. Said they needed a bigger machine. I rescheduled. When they didn't come during estimated window, I contacted Denise. She said they were on another job and I was next. When I still hadn't heard anything an hour later, I called back one more time and Denise said they couldn't make it that day, but could come back next week. Instead I hired someone else who could come out on the weekend. But second company only had 100' cable so was also unsuccessful. So I called Curt & Jerry's back because they said they had a longer cable and we scheduled again. I told Denise that the only time I wouldn't be available was between 2:15 and 3:15. Service person called to say he was on his way just around that time. I told him I wasn't available then. He asked if my tenant was. I told him I'd check and call right back. I reached my tenant immediately and it turned out he was available but when I called back, they were already headed to another job and wouldn't reconsider. They said they'd be at my place afterwards. They never showed and never called. When I called at 3:30 to check, Denise said I was next. When I asked if she would check to make sure they were going to make it, she said she couldn't bother them. When I called back at 4:30 - no answer. Denise had already left. That's lousy customer service. Too bad because I'd used them in the past and they had done good work. But this is no way to treat a customer. Communication matters.

they were on time and completed their work quickly and efficiently

Great! Curt and Jerry's is the only sewer service I could find that was willing to give me a price quote over the phone, and they stuck to it. They also give a one-year warranty if they need to come out again. They came out the same day, just took a few hours for them to show up. Had to go up exterior steps to get into the home, then downstairs to the basement. That's a lot of lugging of a 250 lb machine. They knew what they were doing and got it done quickly. They make their own flexible cutter heads which are larger than the pre-made ones and worked well. Very happy with them! Just wish they got paid better for the hard work they do.

It was great! William and Joe were in and out in under 10 minutes. They were polite and professional. Needed that shower! Thanks, guys.

Had a main sewer line blocked. Had one company out 2 days in a row, the guy finally gave up. A friend suggested Curt and Jerry Sewer Service. They showed up on time, worked about 2 1/2 hours and cleared the drain line all the way out to the sewer line in the middle of the street. They pulled the cover off and you could see the head of the blade swirling around out there, which showed they indeed had went all the way out. They were very professional and we would recommend them any time you have drain issues. We will definitely be using them again.

Quick and professional had done prior so less expensive.

They arrived a little late, about 45 minutes. Our house is very old and the clean out is in the basement. They went right to our basement and started right away. It took awhile to get it completely unclogged. The line was very clogged with roots. The guys said it was it was a pretty difficult clog. One of them even went into the man hole to check the line. We have had problems with this on and off for years. This one of the few times it has cleared on the first try. We are pleased, and would use them again.

Let me preface this by saying this is a hard, nasty job. The guys worked hard, so this review is not intended to denigrate their efforts. We had a basement floor drain that was backing up. We had had a company previously snake out the smaller floor drain that runs to the main sewer drain with success but that person was not able to do the job, so we relied on Angie's List and found Curt & Jerry. They arrived 1.5 hours late, due to a previous job taking longer than planned, which we understand. They did not feel we had good access to the two cleanouts we have in the basement. One had a PVC pipe siliconed into the cleanout from a water softener install, the other trap behind the sink looked like it had never been removed and they were afraid to touch it initially. So they spent about 2 hours trying to snake the line through the smaller drain, only to have to open up the trap behind the sink with hammer & chisel to get the lid off. They worked for 2 more hours but had to call it quits about 5:30 saying someone would have to come back today. The basement looked like a horror movie- one with sewer ick all over..... I left a message on the answering machine last night and another this morning, asking when someone would be out. Got a call back at 9am, and two new guys came out late this morning, and resolved the issue by removing the silicone caulk around the drain trap with the PVC, and going down that way. They then cleaned out the smaller drain and trap and supposedly made sure everything was flowing good, and tried their best to clean up after the first guys. But clean it was not. When my son and I went down to scrub that night, the stuff on the walls wouldn't even come off, it had all dried overnight, and then we noticed the floor drain was backing up again!!! We were so over it, we paid another company an emergency fee to come out and address it. They said not enough water had been flushed down the J-trap to wash away the sediment they had broken loose. We will never call these guys again. They left a nasty mess. Who do painters and other trades use drop cloths, but these guys act like they never heard of them???

Called them this A.M. They were here by 3:00. Always professional and do a good job. Have used them off and on for years for the sewage lines.

Very professional and friendly, knowledgable service techs. Will definitely use again and recommend to all. Thanks so much!

they came out the same day i called. person answering phone was helpful and followed thru until men arrived. service men came within the time frame predicted but they took a little longer to get to my house than expected. they tried over and over to unclog main drain. worked really hard for a long time, and finally concluded -- based on condition of cable and whip which both got shiny from hitting something hard -- that there was a problem outside the house in the yard - likely collapsed or damaged clay tile. instead of charging me the $200 that was quoted over the phone for cleaning out the main line, they only charged $85 because they weren't able to fix problem. i had not expected that. they also referred me to someone who could work on the outside line. i was impressed with their honesty, effort and helpfulness, even when there was no benefit to them.

Outstanding results. Two drains totally cleaned and the men were very professional as they did their job.

They were very professional and they worked to squeeze us in in our time of need which we really appreciated. We had a tough clog and they didn't give up. The price was very affordable. Typically w a septic system if you get the wrong plumber and the wrong septic guy they will keep bouncing the problem back and forth on each other. We founds the right septic guy and Kurt and jerry are the right plumbers! Really greatful this wasn't a septic issue!!!

They arrived in a timely manner. Removed a massive ball of roots from the line..

The technicians called when they were on their way and showed up in the specified time range. They cleaned up as they went along and were done quickly. I would definitely use them again.

It went well and hopefully there will be no more problems. They came out, used their equipment and then had to use extenders to clear the line. They explained what they had to do and gave me some useful information to keep in mind for the future. I would recommend them for their work.

The guys they sent out were in a hurry and did not get all the roots out of the main sewer line . Company very nice and they came out 2 more times and it is now ok. We did not pay for the add"l calls.

I woke up in the morning to find 8.5 inches of snow on the ground and my toilets not working. My sewer line was clogged. I called Roby's plumbing and they came out right away and verified that the sewer line was clogged. They suggested I call Curt and Jerrys Sewer Service to get the line cleaned. The line has clogged twice before and Curt and Jerrys has fixed it both times. I called Curt and Jerrys and they weren't sure they could help me since I don't have a ground level clean out and they would have to get up on the roof. They agreed to send a truck out but told me the guys might think it too risky to get on the roof with all the snow and ice. The men arrived quickly around 1:30. They shoveled enough snow off the roof to be able to get to the cleanout and also had to shovel a path at the back of the house to bring their eqiupment around. They then climbed on the roof and quickly cleared the clog. It was caused by the roots of my neighbor's tree. They were very easy to work with and definitely saved the day. If I had to wait till the snow cleared on the roof before the clog could be cleared, it might have been 2-3 more weeks. I really appreciate their help. They really cared about helping me and I appreciate that.

Came back from vacation (isn't it always the case...) and the next morning, toilets backed up. Contacted Roby Plumber and he assessed it was a main sewer line, and recommended this company. Contacted them about 12:30pm and they were here by about 2:30pm. All they needed to know was where the trap was, and they got working. They were done in less than 30 minutes. The guys were very courteous and business like, and explained the warranties associated to the work. Hope not to need them again, but would if the needs arises again.

They tore out up my downspout. There attitudes were terrible. They didn't seem to know how to get it done. They said sorry we couldn't help, we will send you a bill. I paid but the service wasn't even provided.

Excellent service. The workers cleared the clog quickly and were on time and polite.

They are always very easy to schedule, quick to get the job done and do not leave a mess behind. I was able to schedule same day service this last time. Great job.

I contacted Curt and Jerry’s on 6/5/2013 to receive a quote after we were given a referral by our normal trusted plumber [this job was outside the scope of his expertise]. The office manager listened to our plumbing issue and indicated that it sounded like we had a problem with our washer line. She was very pleasant and scheduled an appointment for the next afternoon. On 6/6/2013 the plumber came out to our house as we were having water backing up in our basement when the washing machine unloaded. After describing the problem, the plumber cleaned the basement drain. I ran the washer in the rinse mode and water did not back-up. The plumber indicated if we had further problems, to contact the company as they offer a 30-day guarantee. After he left, I ran another load in the washer and experienced the same problem. Water was backing up and coming into our basement. I called the company immediately and instead of apologizing, the office manager made me feel like I was inconveniencing her. Instead of apologizing, I merely got “ok, I will call them and send them back, but it‘s not going to be today.” I was told that they would be back the next day, but never got a timeframe. Hanging up the phone, I was not pleased with the way I had been treated. This was not the same pleasant experience I had earlier. I was not demanding that someone come out immediately. I just wanted someone to come out and correctly fix the problem. The next day, I had not heard anything and called the office at 3:15. When I inquired as to if anyone was coming out to the house, I was told that there was one other job in front of me. Again, not given a timeframe and treated with indifference. I left work an hour early to make sure that someone would be home when the plumber returned. By 5:30, no one had called or showed up. With the office being closed at 5:30, I left a message indicating my frustration with the lack of customer service I had received to this point. Forty minutes later, the plumber came to the house and no one was there. By that time we had already contacted another plumbing company to come out the next day. Given the way that we had been treated up to that point, I was not really interested in waiting any longer or having to deal with any more unpleasantness. To be honest, I am not sure had I not left a phone message, anyone would have shown up to fix the situation. The plumber apologized and indicated that he wanted to resolve the issue. We elected not to reschedule at that point. On 6/11/2013, another local plumbing company came out and diagnosed that our problem was with the main line, not the basement drain. They cleaned our main line and I am no longer having any issues. The company's website indicates that they continually strive to maintain their good name through reliable, high-quality workmanship and customer service. Based upon my experience, this company failed. I realize I am only one dissatisfied customer, but someone should know how their staff is treating customers. On 6/11/2013 we received a bill. While I do not believe that we should have to pay a bill for a service that we did not need and was incorrectly diagnosed in the first place, we will be submitting it by the due date. The bottom line is I feel this is an unethical business practice and I will never recommend this company to anyone.

They were fast and efficient. Price was reasonable compared to others.