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COVERSTAR CENTRAL AUTOMATIC POOL COVERS

3.0(
12
)

Pool and Spa Service

About us

Coverstar Central promotes, installs and services all brands of cover systems in 18 Midwestern states. Our highly specialized technicians are trained directly by the manufacturers to diagnose service, repair and install automatic swimming pool covers – This is their trade – They are the industry experts. We are on call 12 months a year. All service calls are dispatched out of our office in Indianapolis, IN, and Travel Charges are billed to all jobs based upon proximity to our office and potential for additional overnight expenses. To help reduce our clienteles travel charges and be ecologically friendly, we try to schedule multiple appointments together in the same city/region. We are happy to accept digital photos via e-mail for review to help us estimate time or material needs prior to scheduling service. We can also look up your system profile in our database – even if you have not needed to call for service before, or you are not the original owner of the system, as the nations largest automatic pool cover distribution center we may have your profile components and specifications in our database from when your system was originally ordered. To ease your mind and free up your schedule Coverstar Central can perform the routine, but time-consuming cleaning, maintenance and adjustments for you. Preventative maintenance on automatic swimming pool covers can eliminate or greatly reduce the need for expensive repairs and service calls. Be sure to take advantage of the seasonal specials offered by Coverstar Central. Call 800-307-7727, or email service@coverstarcentral.com if you would like to be added to our e-list and be notified of special offers and savings. Our promise to you is that we will continue to work to continue to control all costs while continuing to provide excellent service for all your cover needs. Your satisfaction is very important to us! Additional contact name - John St.Clair, Jr. Additional Email - john@coverstarcentral.com.

Business highlights

34 years of trusted experience

Services we offer

AUTOMATIC SWIMMING POOL COVER INSTALLATION, MAINTENANCE, REPAIR SERVICE, SYSTEM UPGRADES AND REPLACEMENT COVERS.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.012 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
8%
3
8%
2
8%
1
42%
Rating CategoryRating out of 5
quality
3.0
value
2.6
professionalism
3.4
responsiveness
3.6
punctuality
3.8
Write a review
Showing 1-12 of 12 reviews
Barbara S.
11/2023
5.0
pool cleaners
  + -1 more
They came to install promptly, were courteous and knowledgeable. Explained everything in detail, and offered information for trouble shooting and a 1-800 number. Very polite and helpful. It was a great crew, run by Ely, here in Ohio.
Description of Work: Install mechanical pool cover.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rene M.
10/2013
3.0
pool cleaners
  + -1 more
I received a report that the "wheel covers were worn, but fine." I decided to go ahead and replace them to make our buyers happy and requested an estimate from the office. The cost was ~$70 for parts and $150 for one hour labor and that was acceptable. The second visit was scheduled the day after we closed with the buyer knowing the wheel covers were going to be replaced. The second technician came out and said everything was ok and that nothing needed to be done. I called the office (or they called me) and I explained that I was confused because I was basically getting two different reports. The office technician (Daniel) said he wasn't at the site so he couldn't tell what needed to be done...however they could replace the entire wheel cover assembly with a newer model for $185. Daniel then stated he would call me back after talking with the technican. However, the technician called me back and was quite exasperated and stated the estimate was just wrong. I finally gave in and told him to update the system with the newer model wheels. I later found out he was quite rude to the buyer who showed up trying to see what was going on (since he now owned the pool). The technician told him the previous report "meant nothing to him." I was left wondering who was right and ultimately feeling I paid for something that I wasn't truly sure needed replacing, but wanted to make the buyers happy and come through with our promise.
Description of Work: Perform an inspection on wheels to our pool cover. We were selling our home and buyers requested inspection.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$230
Jackie C.
08/2013
5.0
pool cleaners
  + -1 more
They were punctual, clean, and quick. They were very good about explaining what to expect before and at the time of service.
Description of Work: Replaced the pool cover mechanism. Was able to use existing pool cover and tracks, just replaced motor and pulleys and ropes.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
JENNY A.
07/2010
4.0
pool cleaners
  + -1 more
The 2010 appointment went as expected and we were not charged as promised.
Description of Work: This is a follow up to my report I posted on 7/27/07. We had a very disappointing experience in 2007 which promoted my report. Since then, the president of the company reached out to and offered a free service call and cleaner and protectant at no charge. We scheduled this complimentary service appointment and they delivered as promised. While our original experience was disappointing, they have made an effort to correct the situation and I feel comfortable recommending this company again.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SCOTT R.
10/2009
5.0
pool cleaners
  + -1 more
It was his day off and he still came out to fix the cover. I was very impressed that he came out. He did a great job and it was a wonderful experience.
Description of Work: Our cover broke on our pool. They came out and fixed it.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SUSAN S.
10/2009
5.0
pool cleaners
  + -1 more
They did a great job. Given how much we spent on it, I was pleased.
Description of Work: We had a problem in that we had a tear in the cover for our pool. This wasn't their fualt but they came and repaired it right away.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Harry J.
07/2009
1.0
pool cleaners
  + -1 more
Service Labor charge... no idea what that is. I can see the Service Charge and the Travel Charge... but the Service LABOR !!!??? I not saying I wouldn't pay something, but I believe that is WAY OUT OF LINE !!!! Especially for a long-term customer. That's it... not happy and want others to know about this firm!!!
Description of Work: Been a loyal customer of this firm since the 2000-2001 season. The service in question was on 7/9, but I need to go back to last August 2008 to set this up. We were very late in the season to attempt to get the pool open. We were having allot of trouble getting the cover open and close. So, as we always do, call CoverStar Central for service. About 3 years ago they started to demand a Credit Card on file before they would come out!!?? Obviously, I didn't want to do, I have never "not paid" for something I agree-upon. But reluctantly I gave them a number. They came out, deteremined it was the pulley(s) correct the problem to the "tune" of around $900!!!! We had death in the family very shortly after that so, we did not use the pool or open the cover again; it was shut-down for the season. We got a better start this Spring attempting to get the pool ready starting in mid-June. But, everytime we attempted to Open or Close the pool, we heard a sound of "ripping", so we assumed the cover was out-of-line, or needed adjusted or something because of going through the winter and the new pulleys just being installed. We called Coverstar, told them the story, and said we think it needs adjusted. They would not come out until we agreed on the Credit Card being there on our account, as we explained that this was not our problem and probably only need an adjustment. I will skip the rest of the process, and get to the issue. They came out looked at it and said the Pulley Assembly was fine, the Cover needed to be fixed or replaced.... first we heard of that. They were there, 24 minutes basically looked at the Pulley, OPEN and CLOSED the pool and were gone. 24 minutes and I was charged $223... extended that out to per hour and you have $446/hour... !!!!!???? I called the Manager at Coverstar, told him the story, told him all the other expenses I have had and are still having and ask if he would 'work with me on the cost of the bill", because I can't afford a new cover, won't be to next year at least, but I will definitely call them like I have for the past 9 years !!!! The Manager called me back and said they would give me a 90 day lead-way of not charging me the Service Call charge ($60) again if we had them come out to replace the cover within 90 days... after I just told him there was no way I can afford the $223 vs the thousands it would take to replace the cover. I asked could he drop the Service Labor charge of $140 because they were only there 24 minutes; then I tried seeing if we could "spilt" it and he said the Owners said NO! BOTTOM-LINE... I am charged $223 for 24 minutes, just to come out to say I need to spend another several dollars to stop the rip.... which I understand; but, being a loyal customer since 2001, never questioned a charge from them and would even reduce it a $$$. The bill broke-down as - $60 - Service Charge (normal thing for a $$$ charge to evaluate the problem), $22 - Travel Charge, and $140 for Service Labor
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$223
Response from COVERSTAR CENTRAL AUTOMATIC POOL COVERS
Our minimum charge of $222 plus tax was quoted in advance, in addition to being published on our website along with the manufacturers’ limited warranty and our 30 service labor warranty to ensure customers know what to expect. We welcome payment by credit, cash or check upon completion of work; however, our customers are frequently not at home when we service their covers so we do require a credit card to schedule a service call. The 2009 service request was for us to replace webbing. Once onsite we made the stuck cover operable, assessed the extent of the damage and quoted the cost to replace the torn, stressed and aged webbing on their original cover as well as the cost to replace the cover. The customer agreed that the quoted webbing repair would not be a good investment and indicated that they did not have the funds to replace the cover at the time. Her desire was to just baby the cover through one more season. The customer's spouse called within a day or so of the service call to express his dissatisfaction with our charges. We explained that while it was against our policy to refund any of our minimum charges in order for us to cover our overhead, we would discount a portion of the cost of the service call from his replacement cover purchase as we typically do for all of our customers for up to 30 days from the date of service. He indicated they were not prepared financially to purchase a replacement cover at this time, so we extended the offer to 90 days to help them out, and offered them a $100 off coupon we were running at the time to use towards a future replacement cover purchase. He submitted the same complaint to The BBB ID 7943044. The BBB closed the complaint noting: The Company responded to the complaint(s) addressing the disputed issues and exhibiting a good faith effort to resolve the complaint satisfactorily.
dan M.
06/2009
1.0
pool cleaners
  + -1 more
We have a Coverstar cover. The ropes often become detached from the drive pulley. We called Coverstar and immediately they requested a credit card for payment. At no time did they mention that my card would be billed for over $200 before they even came to my home. Upon arrival they said that the ropes were too short. These are the ropes that THEY installed initially. I stated that I should not have to pay for their inferior and defective installation. I was quoted $500 to do the work. Reluctantly I agreed. Upon completion the service person handed me a bill for $823.00. I became even more angry and stated that I was not going to pay anything over the quoted $500. I protested and the rep said that I would have to speak with the owner. So far they have not called me. I then told the service guy to get the (expletive) off my property. I immediately called my bank to see if they had charged my card and to my surprise was told that I had already been charged a little over $200. I explained the situation to the bank and they agreed to cancel my card immediately. In my opinion these people are crooks and recommend that if you need a cover or service, you should find somebody else. My mistake in this case was that I did not check Angies List prior to calling them. I am contacting an Attorney to recover my damages.
Description of Work: Replaced ropes
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$500
Response from COVERSTAR CENTRAL AUTOMATIC POOL COVERS
We list our charges online at www.coverstarcentral.com, tell our customers verbally and even send them an e-mail reminder indicating what the minimum charges will be prior to their scheduled service date. Credit cards are preauthorized, but never billed until work is complete – His debit card bank had placed a hold on the minimum charges he agreed to, to verify funds will be available when the charge is processed. Once our techs are on site we determine cost of additional repairs and review options with our customers prior to proceeding. This customer was shown the work order listing parts needed totaling $486, and was quoted the additional labor to install. He had many questions about the ropes and thought we should be responsible for their being too short. We explained the circumstances, and reminded him that we had installed the cover for the prior homeowner and the cover had operated properly for several years prior to his current rope issue. He acknowledged his understanding and authorized our technician to perform the quoted work. We had performed a maintenance service for this customer the previous year at the same rates and received no complaints whatsoever. However, upon completion of this repair we learned he never intended to pay for the repairs he authorized – He cursed, as he admits, and threatened our techs as he ordered them to get off his property. He placed his complaint with the BBB the same day. The BBB settlement was deemed satisfactory. We currently maintain an A+ BBB Rating.
PHILIP & ROBERTA C.
09/2006
1.0
pool cleaners
  + -1 more
Since Coverstar did not fix the pool cover and indicated a rather extensive and expensive repair when they called a few days later with the bid, I called another pool cover service (Automatic Pool Cover, Inc.) to see what they would say. We were expecting family to swim and needed to get that pool cover open. The second company came out, got the cover open, and suggested that when we replace the pool cover in the future we make the housing container for it larger. We have since opened and closed the pool cover a number of times.
Description of Work: At no time did I see an invoice or sign a work order from the gentleman who stopped by. No repair was done. I made a request for a bid on the proposed fix. Yet my Visa statement received at the end of August showed a $191 charge by this company. When I called to ask what that was for, I was told it was for an automatic $60 for the "service call" and the remainder for a mandatory charge for an hours service (whether or not there was an hours service)...which would have translated to $131/hour for their service. No repair to the cover was made.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
Response from COVERSTAR CENTRAL AUTOMATIC POOL COVERS
Unfortunately we cannot diagnose all problems over the phone and have to bill for our technicians time to determine why their cover would not completely open. Our minimum charges are always quoted in advance and credit card taken for payment upon completion of service. Workorder/invoice copies are typically left in the newspaper box when homeowners are not present. The cover was closing in on the cover and rubbing the cover preventing it from being able to fit into the box. Our technician spread the box open manually, contacted the homeowner to explain his findings and also submitted a written quote the following day for the long-term box repair that was needed. When we called to follow-up on the quote we were told they chose someone else to do the work. Upon reviewing this complaint for the first time in 2009, we were pleased to find these members have chosen to use Coverstar Central twice to perform cleaning and maintenance services since their complaint. We appreciate their continued business and trust in our company.
LINDA N.
08/2006
2.0
pool cleaners
  + -1 more
The workmen were here a long time and did not know what they were doing. After about 2-3 days , they had to send out for the service manager to fix it, and it is still not operating correctly. We have since totally removed it. They told us that we needed a new cover when ours was only 5 years old. It was working fine before they attempted to work on it.
Description of Work: They did service on our automatic pool cover. They did annual maintenance this passed June.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$160
Response from COVERSTAR CENTRAL AUTOMATIC POOL COVERS
We performed a Basic System Maintenance Service per this members request but, the Poolsaver System on their pool was well over 10 years old and really needed to be overhauled. When we called to follow-up to schedule the overhaul or upgrade the system, they informed us that they chose to instead remove it from their pool and fill in the cover housing. As a courtesy we hauled away and disposed of their old system at no charge on 8/17/06. The customer was happy and grateful for not having to pay someone to haul it away.
BETSY & JIM B.
05/2005
1.0
pool cleaners
  + -1 more
INSTALLED OUR AUTOMATIC POOL COVER AND HAS SERVICED IT SEVERAL TIMES IN THE PAST FEW YEARS. THEY SENT OUT A FLYER ADVERTISING VARIOUS LEVELS OF COVER CLEANING SERVICE A FEW WEEKS AGO. WHEN YOU CALL TO SET UP AN APPT FOR THEM TO COME OUT TO DO THE WORK, THEY WILL NOT EVEN SCHEDULE A TIME UNLESS YOU PAY THEM IN FULL. WHEN I OFFERED TO PAY HALF UP FRONT AND THE REST UPON COMPLETION OF THE WORK TO MY SATISFACTION, THEY REFUSED TO EVEN CONSIDER IT. APPARENTLY, COVERSTAR HAS TOO MANY CUSTOMERS AND THEY DONT NEED MY BUSINESS.
Description of Work: DID NOT CONTRACT THEM TO DO WORK BECAUSE THEY DEMAND PAYMENT IN FULL BEFORE THEY WILL EVEN SCHEDULE WORK.
Rating CategoryRating out of 5
professionalism
1.0
Response from COVERSTAR CENTRAL AUTOMATIC POOL COVERS
This member has since chosen Coverstar Central to perform a motor repair in 07, and install a replacement cover in 08. There was apparently a misunderstanding - We would never require payment in full prior to service! We treat our customers the way we expect to be treated, and appreciate any feedback so that we can improve the services we offer. Please visit our website for more information on credit card pre-authorizations.
STEPHANIE F.
04/2001
1.0
pool cleaners
  + -1 more
THEY INSTALLED A POOL COVER. THE COVER RIPPED AND WE TOLD THEM ABOUT IT. THEY CHARGED US A SERVICE FEE TO COME OUT AND CONFIRM THE TEAR. THEY EVENTUALLY GAVE US A CREDIT FOR THE FEE. NOW THEY WONT COME BACK OUT TO REPLACE THE COVER UNTIL WE GIVE THEM A CREDIT CARD NUMBER FIRST. THEY HAVE POOR ORGANIZATION WITHIN THE COMPANY. WE HAVE NOT GOTTEN A GOOD PRODUCT OR GOOD SERVICE.
Description of Work: INSTALLED POOL COVER.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
Response from COVERSTAR CENTRAL AUTOMATIC POOL COVERS
Nowadays we can answer the question of whether we can repair or will need to replace a torn cover by viewing a digital picture sent to us via e-mail. Unfortunately, this was not the case in 2001. As indicated we did our best to satisfy this customer by giving a credit, and it must have worked because they chose to have us work for them again as recent as 2005. To clear up any confusion in regards to the credit card comment, we provide written quotes for replacement covers and require 50% deposit to order with balance billed upon installation.

    Contact information

    9211 Castlegate Dr, Indianapolis, IN 46256

    www.coverstarcentral.com

    Service hours

    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    COVERSTAR CENTRAL AUTOMATIC POOL COVERS is currently rated 3 overall out of 5.

    Monday: 9:00 AM - 4:00 PM

    Tuesday: 9:00 AM - 4:00 PM

    Wednesday: 9:00 AM - 4:00 PM

    Thursday: 9:00 AM - 4:00 PM

    Friday: 9:00 AM - 4:00 PM

    COVERSTAR CENTRAL AUTOMATIC POOL COVERS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, COVERSTAR CENTRAL AUTOMATIC POOL COVERS does not offer free project estimates.
    No, COVERSTAR CENTRAL AUTOMATIC POOL COVERS does not offer eco-friendly accreditations.
    No, COVERSTAR CENTRAL AUTOMATIC POOL COVERS does not offer a senior discount.
    No, COVERSTAR CENTRAL AUTOMATIC POOL COVERS does not offer emergency services.
    Yes, COVERSTAR CENTRAL AUTOMATIC POOL COVERS offers warranties.
    COVERSTAR CENTRAL AUTOMATIC POOL COVERS offers the following services: AUTOMATIC SWIMMING POOL COVER INSTALLATION, MAINTENANCE, REPAIR SERVICE, SYSTEM UPGRADES AND REPLACEMENT COVERS.

    Contact information

    9211 Castlegate Dr, Indianapolis, IN 46256

    www.coverstarcentral.com

    Service hours

    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 4:00 PM