Coit Cleaning and Restoration

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Professional honest with good upfront estimates. They clean many health institutions so naturally was a good match for my hom.

Used this service yesterday for carpet cleaning for 1 floor of stairs and a master closet. Was quoted $135 over phone before booking (as this is their minimum). Owner Jim advised since they are located 45 minutes away they could not provide in person quote would come out & complete service. Day of service, the technician was a no call no show. I called owner who sent out another technician several hours later to complete. Technicians were nice and friendly however upon arrival stated $250 and added $25 service charge. I watched them complete task which was done in under 30 minutes and did not add any extra scrub services which could justify the extra charge. They sprayed the carpet then used steamer to clean. I called the owner next day to talk about unexpected service/charge and he would not issue any refund and stated he stood behind technicians. Advised $25 service charge is for price of equipment/chemicals, which makes no sense to me. Would not recommend, seems like a scam.

Great job.

I have dirty dark tile and medium color grout that has gotten dirty over time. Our carpet is year old but had some dirty spots. I had Nick do an estimate and he sounded like the grout would look better. we have small living room and 1/2 a dining area used as office. Stairs and short hallway. I can't believe I said yes to a quote of $775.00. They were here about 50 minutes. I found several carpet spots not cleaned. He recleaned those. The grout looked worse but he said the grout was old. In cleaning it took off top layer of grout in many places. The tiled kitchen and large entry was left very wet to air dry. When it did. Residue was left and I had to use a wet swiffer and go over all the tile. Later I found a few spots on the stairs I don't remember seeing before. They were very friendly and worked hard but I was not at all satisfied with the company/products. Price was way to high but stupid me ok the work as I felt the tile and grout needed it. On the invoice copy all the writing was listed in the elite section? Is that the reason for the price? 50 minutes for $775.00. I had to chose a project in order for the review to go through but not enough choices

BAIT AND SWITCH!! DO NOT HIRE!!! I hired Coit because of their good reviews and the fact I should have been able to expect a fair price. However, Coit sent out a subcontractor without telling me. The subcontractor barely spoke English and I later learned they had HORRIBLE REVIEWS and charged me $640 for ONE (1) HOUR of pathetic carpet cleaning. I politely asked the subcontractor for a partial refund, and he was rude and refused. Angies list called to check on my experience. I reported this and they have done nothing. After 20 years with Angies list, I plan to cancel my account and never use them again.

Dishonest and disappointing. I called Jim Hamed and set the appointment, based on a $38-per-room offer, and primarily because of the stain you see in the photo. Servando and his technician came in. First, he said that one of the two rooms was oversized and would be double the price. He said he saw animal stains (with uv light). What I expected to be a $125 job turned out to be $290. Yet, when they were done, the stain remained. I notified Jim immediately. He said he would have them return and redo the stain without further charge. When Servando called for the return appointment, he said "we cannot remove that because it is a water stain." He says he had told me so before, and it was clear he was disinterested in returning to my house to redo the stain. I protested, and argued that Jim promised the job would be done to my satisfaction. Servando and his technician returned. He insisted he told me that the stain could not be removed. I said to him that while I would not accuse him of not telling me that, that it was quite possible he meant to say so, but did not; as well it may have been said but I missed it. I said, however, that had I clearly heard that, I would have discontinued the job even before they started, since the stain was the ONLY visible reason I wanted the carpet cleaned. Then, the story changed. Servando said the stain COULD be removed (which I researched myself; so I was already annoyed that he was being dishonest with me); but he said I would have to pay him for that. I protested saying why would I pay you to clean my carpet, only for you to leave a stain, and then for me to PAY YOU to do it again? When he repeated that he would not do the job unless I paid more and again, I felt cheated, frustrated, and became reasonably angry and told him straight up that this was BS. (Any reasonable person can hear the cheat: first, it was, we did not clean it because it's impossible to move, because it is a water stain. Then it became, second, we could move it, but it will cost you more, because we will have to flood it and extract it) Servando said he was disrespected and turned and left. He may feel disrespected, but I feel and AM cheated. So after shelling out nearly $300, I still have a stain that no respectable company that calls itself a carpet cleaning establishment should be proud to leave behind. There is no reasonable person on earth who would disagree that I was just subjected to BS. Any person who changes his tune like this fellow did and is disinterested in giving the customer satisfaction, should get out of the business if he is so snowflakey as to feel disrespected; when the customer calls him out on his BS. People who know me would be surprised to hear that I said this to someone. They will also know that I had to feel extremely frustrated to say so. I should have gone down to a well-known store, rented a carpet shampooer, and done the job myself. Today, unfortunately, COIT became to me, NO-IT.

Personable, efficient timely! I have them in my directory for next time.

Big job only one person. He did his best but needed help. Salesman did not deliver what he promised. Expensive!

Excellent quality of work, and the tech Dexter was professional and knowledgeable. Will hire again.

Very professional. Nic was adamant about the quality of his work and wanted to make sure each step of the cleaning process was appropriate and good. Did want to mention the cleaning ingredients got on my wood floor. It was wiped up but did some minor damage to the surface that my husband recovered. Would suggest a Drop cloth around the furniture if working around hard wood floors. Otherwise very satisfied with the cleaning.

Very professional, quote was very close to actual bill, did terrific work and cleaned up well.

Anthony was great!!

Excellent in every regard.

Service was performed as promised on the phone. The serviceman took time to work on problem areas. I've seen many just go over the whole carpet and be in a rush to leave. This one stayed until my wife was happy.

Showed up on time and didn’t try to upsell with extra services. Extremely friendly and I will definitely use them again.

Timely service

They were able to come within a week and cleaned all bedroom carpets, hall and stairs. Maybe a little on the high side for price but they did a nice job. Carpets were wet / damp for about a day

They were good on time clean great price

We needed carpet cleaned after moving out. Jose did a great job- called when he was on his way, arrived in time, looked over areas before cleaning, had me check his work when he was done, provided me with carpet foot protectors- that’s never happened before! Carpet looks great! Done in a timely manner, cleaned up afterwards with swifter- any water on floors, and great price! Recommend using this company! Owner Jim is friendly and accommodating and does the scheduling/ answers questions.

Prompt service had some carpet stretched and cleaned. Professional great job.

After the carpet was cleaned, some areas had problems. After I complained, Coid came back to complete the work. The service is satisfactory and the carpet is totally restored.

Prompt and thorough duct and carpet cleaning, but very pricey. Note there is no amount of carpet cleaning that can completely eliminate animal hair, but Coit did a great job trying and it’s helped minimize allergic effects for sure.

Great service and affordable.

The man did not clean the dirty area well with a special method. The dirty area was still there after he did the regular process.