After Larry calling and rescheduling 4 times. I called him 40 minutes after he was supposed to be here and he said, he was on the way. From there, no one ever showed up or called.
Description of Work: None....they never showed up.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from CLEANING SERVICES
THIS WOULD-BE CLIENT DID SCHEDULE AND APPOINTMENT 1-2 WEEKS IN ADVANCE. HOWEVER, WE DID SHOW UP ON TIME FOR THE DATE THAT SHE REQUESTED, BUT SHE SAID SHE WAS ON A CONFERENCE CALL SO SHE DID NOT ANSWER THE DOOR. SHE ONLY BOTHERED TO CALL AFTER SHE LET HER DOG OUT AND FOUND THE NOTE THAT I LEFT IN HER DOOR. WHEN I TRIED TO CALL HER FROM HER DRIVEWAY, SHE ALSO DID NOT ANSWER THE PHONE. I TRIED TO ACCOMMODATE HER, BUT I COULD NOT WORK AROUND HER SCHEDULE. AFTER SHE HAGGLED ABOUT THE PRICE THAT I GAVE HER ($75 FOR 3000SQ.FT APPROX.) SHE PROCEEDED TO TRY AND REARRANGE MY ALREADY SCHEDULED CLIENTS. I HAD TO EVENTUALLY TELL HER THAT IT JUST WASN'T GOING TO WORK.
Elizabeth R.
09/2008
1.0
house cleaning
+ -1 more
For the first cleaning, the owner's sister came out. Arrival time was about 30 minutes late and she explained that traffic was worse than expected on Rockville Road. OK - first time out and all, but not the best first impression. She spent a lot of time on the house and mostly used her own cleaners (we supplied some CLR to help with hard water deposits in a toilet and her vacuum wasn't doing well with pet hair so I encouraged her to use our Dyson). She was fairly thorough, but no baseboards. This initial cleaning cost $100. The second cleaning was 4 weeks later. The person who came was a different worker this time. We had a 9:00 or 9:30 appointment (8:00am was "too early" for him - "ha ha"), but she did not show up until after 11. This worker cleaned for a bit less than 3 hours with similar results, but no trash was emptied and there were some places that did not get dusted. The ceiling fans were never cleaned by either worker. Since we still needed help with the fur, we were willing to overlook some of the detailed cleaning. I emailed Larry to say that we were generally pleased, but really needed people to be on time so I could get other things done. We scheduled our next cleaning for September 2 at 9:30AM. I emailed Larry at 11:30 when no one had showed up and I would like attach the full email exchange: Larry, It is 11:30 and you have not showed up. I'll assume you are no longer interested in cleaning our home. It would have been nice if you called or emailed so I was not wasting my time (again) today. We'll find someone more dependable. For our first 2 appointments, your workers were late and the third you no-showed (you said in the email below that you were coming personally). -Don** Did your wife check her email? {My wife has scoured her email accounts including spam/junk folders - nothing there from Larry} If so, she would have told you that I was going to have to come this afternoon if it was to be myself. I wanted to be there personally so that I could see how bad your house really is. Both times that I have sent one of my workers they have complained about the nastiness. You have haggled with me about the price and my workers complain about the gross working conditions, so actually I'm glad that I don't have to witness it for myself. Good luck finding someone to do that much for that price! Larry*** 1. I'll make sure to mention this to Angie's List. 2. My wife has been out of town since Friday last week. You need to email me (the person you're meeting) if you have to reschedule. Calling works too. 3. I agreed with your price once you explained it, I never haggled and you never changed the price. There are several others willing to work for us at $40/hr. 4. We have pets, so we have pet hair. Big friggin' deal... It was why we wanted help.
Description of Work: General housecleaning. Our main floor including kitchen, den, office, foyer, half bath and part of the second floor including master bedroom & bath, guest bath, and one guestroom. We have 2 cats and dog who shed a lot especially this time of year and my wife and I don't get to vacuum enough - we needed some help.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$200
Response from CLEANING SERVICES
THIS REPORT IS COMPLETELY FABRICATED. HER HUSBAND WAS DRESSED INAPPROPRIATELY WHEN MY EMPLOYEE ARRIVED THE SECOND TIME AND THAT HAPPENED TO BE A DIFFERENT EMPLOYEE THAN THE FIRST BECAUSE THE FIRST EMPLOYEE THAT I SENT WAS UNCOMFORTABLE ABOUT THE WAY HE FOLLOWED HER AND "WATCHED" HER. THEY BOTH COMPLAINED ABOUT THE CONDITION OF THE RESIDENCE AND THE HUSBAND OF THIS MEMBER. I CAN NOT PUT MY WORKERS IN A SITUATION WHERE A GUY IS WATCHING PORNOGRAPHIC MOVIES AND UNDER-DRESSED. THIS PERSON IS JUST RETALIATING FOR ME BEING BLUNT AND HONEST WITH HIM ABOUT WHY NO ONE WOULD BE COMING THERE FROM MY COMPANY ANY MORE.
STARR P.
02/2007
3.0
house cleaning
+ -1 more
I did not feel real positive about this situation. The company had just been bought out by the son and his wife from the son's mother, and I felt the son and his wife were in a start-up phase, even though the retired mother had had the company for some time. They were friendly and eager, but I really needed a seasoned company to do the work, so I opted not to hire them.
Description of Work: We interviewed this company for our needs for prospective services. They were polite on the phone, and answered the phone when I called them. We had them out for an interview/estimate.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
5.0
punctuality
4.0
Response from CLEANING SERVICES
I DO APPRECIATE THE REPORT, BUT AS SHE MENTIONED I NOT ONLY DO WORK, BUT I DO ESTIMATES. I SHOWED UP IN A COMPANY T-SHIRT AND KHAKI PANTS. THAT IS BECAUSE I HAD BEEN DOING A JOB RIGHT BEFORE I CAME TO HER HOME. IT IS NOT LOGICAL FOR ME TO DRIVE AN HOUR OUT OF THE WAY AND THEN COME RIGHT BACK TO WHERE I JUST LEFT TO CHANGE CLOTHES. MY ATTIRE DOES NOT AFFECT THE QUALITY OF OUR WORK.
ANDREA L.
02/2007
2.0
house cleaning
+ -1 more
They did not finish the job in that they only cleaned 2 of 3 bathrooms, and they did not dust in the master bedroom. The reason they said they didn't finish the job is that the wife had a car accident the previous day and they only had one car, so they had to leave early to go pick up their daughter from school. Larry did call to inform me of this and said he'd credit me $20 dollars on the next job (which was estimated at $85 not including the credit). He said he'd call back to set up an appointment, but never did. I called him and he apologized, stating that they were dealing with family illness. At that time we set a date for him to come clean again (Nov. 30, 2006), but he was a no call/no show. I called him that evening, but he never returned my call. They still have a key to my house. They didn't attend to finer details, such as vacuuming at the base of furniture (which requires a small attachment), or dusting the crevices of the stairway. They don't know I took pictures.
Description of Work: Larry and his wife cleaned the kitchen, vacuumed two levels including stairs, dusted, cleaned bathrooms and cleaned baseboards.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$130
Response from CLEANING SERVICES
I'M NOT SURE WHAT THE PICTURES ARE TO SHOW, BUT I SPENT MORE THAN 8 HOURS IN THIS HOUSE, THAT'S 2 PEOPLE FOR 8 HOURS. $85 FOR MORE THAN THAT IS JUST PLAIN PREPOSTEROUS. THAT APARTMENT WAS SCRUBBED FROM TOP TO BOTTOM FOR 8 HOURS TIMES 2 PEOPLE. THERE IS NOWHERE IN THE WORLD THAT SHE WILL EVER FIND A BETTER PRICE THAN THAT. I TOLD HER IF SHE WANTED THE MASTER BED/BATH DONE, IT WOULD BE EXTRA. SHE OPTED NOT TO PAY ANY MORE. AS FAR AS THE KEY, IT WAS SENT VIA MAIL, THE SAME WAY I GOT IT.
Joffre B.
09/2006
5.0
house cleaning
+ -1 more
The Berkowitz come as a couple. I expected the normal cleaning dusting, vacuuming, bathroom, and mopping. They were so thorough I was extremely pleased and surprised. Fast and efficient. They used commercial products.
Description of Work: They cleaned the whole house.
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Service Categories
House Cleaning
FAQ
CLEANING SERVICES is currently rated 2.6 overall out of 5.
Sunday: 8:00 AM - 8:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
CLEANING SERVICES accepts the following forms of payment: Check
No, CLEANING SERVICES does not offer eco-friendly accreditations.
No, CLEANING SERVICES does not offer a senior discount.
Yes, CLEANING SERVICES offers emergency services.
No, CLEANING SERVICES does not offer warranties.
CLEANING SERVICES offers the following services: RESIDENTIAL & COMMERCIAL CLEANING, MOVE IN & OUT, ORGANIZATION, WEEKLY, BI-WEEKLY, MONTHLY OR WHATEVER IS NEEDED.